Seven LLC

Complaint: [redacted] I am rejecting this response because:I've done my best to screenshot the text messages between myself and the stylist and it is attached I was not aggressive towardher at all and I contacted her three days after my hair appt to let her know their was a problem I was already on the east coastas I travelled the full day of 6/and it was my first opportunity to deal with it I was not happy at all with the lack ofcustomer service when I spoke with the salon Manager and made that clear to her I pressed for her to connect me with higher managementand all she did was continue to reiterate that I was outside the two week window and best they would do is giveme a discountAlso, she told me there was no one above her and that she was the highest chain of command for Seven Salon as a company In fact, she told me the "owner" were a group of investorsI had to color my hair a second time while on vacation so there was no needfor me to go back to the salon right when I returned to Seattle There was no communication of the policy when I made the first contact regarding the issue.Sincerely, [redacted] ***

Client requested a refund and we told her that since she received a service we were unable to grant her one, however we wanted to her be satisfied with her serviceWe offered her future complimentary services with the Director of Stylists in our salonShe said that she flew the California and received a different service and wanted to be compensated for her travel and servicesWe did not ignore her complaints, but when we tried to reach her, her phone was disconnected and unable to leave her a message on the Monday that she had requested us to call herOur salon manager [redacted] spoke to her several times trying to accommodate the client and communicating to her the options that we had for her in future free services with other stylists of a higher value then what she paid forThe client stated that she has never been happy with our services, but has visited on numerous occasionOur manager did state that since she felt like her services were not satisfying her, we were not potentially a good fit for herClient has visited our salon since 2011, and has never mentioned a complaint until most recently in February at her last visitDuring the relationship, we were unaware that she had been dissatisfied with her haircuts as we want to make sure that our clients are happy and will always work to find a balance in solutionThis was an email that was exchanged between the client and ourselves with our Operations Manager [redacted] [redacted] , As [redacted] and [redacted] have stated, I do not handle in storematters regarding client situationsMy role at SEVEN is to assist in theirprocesses, which is the reason why I had them assist you in your concernsI amnot the correct contact for you, [redacted] our store manager truly is your bestcontact [redacted] and [redacted] called you that Monday to try and rectify the issuewhen you were expecting a call from meMy understanding is that your phone wasdisconnected and we were unable to leave a voicemail for youSEVEN has offeredto do what it takes to remedy you concerns, by offering you future services toregain your trust I do apologize for your overall experience and feeling as if youwere not assistedWe do strive to be better than the service that youreceivedThe complimentary services are available to you if you chose tochange your mindThank you for your time [redacted] | Operations [redacted] | SEVEN,LLCOffice: [redacted] Mobile: [redacted] Email: [redacted] @proctorlane.com From: [redacted] [mailto: [redacted] @gmail.com] Sent: Tuesday, March 17, 3:PMTo: [redacted] @7salon.comSubject: Re: Bellevue Salon Service Incident [redacted] , At 3:00PM today, [redacted] called me with the purpose ofresponding to my email to youShe offered a complimentary salon service Unfortunately, that is unacceptable to meUnder nocircumstances will I allow 7Salon to cause further damage to my hair.Particularly, considering [redacted] (your store manager) told me last week thatyour coloring does not work on my hair [redacted] also told me you would be intouch the following Monday to process the refund and you did not follow up as Inever received a voicemail or an attempt to contact me I am highly disappointed by your lack of professionalismAta minimum, I expect the courtesy of a response by youFrom reading reviewsonline, the salon has a deteriorating reputation and now I understand why thisis the caseOne of your stylists is performing hair services outside thesalon, and offers your customers to do this at a lower rateClearly, 7Salonshould not be business if this how the salon operates and how customers aretreatedI will be reporting you to the Revdex.com If I don't receive confirmation of a prompt refund, I willtake the next steps towards collecting the monies owed to me Regards, [redacted]

Our goal it to make sure the client are satisfied, we offer complimentary services within a two week window to insure clients satisfactionThe client did not reach out during the two weeks, or after she returned in weeks from her tripToo much time had passed since her original visit to offer a full comp serviceThe stylist tried to do right by the client, by offering her a discount in the future, and discuss a solution to the issueThe client became aggressive towards the stylist via text messagingWhen the client called the salon to speak to two managers, she was verbally aggressive towards bothNeither manager were able to speak with her to come to a solutionOur salon Manager Heather, tried to work with her and talk to her regarding the situation

Complaint: [redacted] I am rejecting this response because: I have not received a call/message from Seven SalonI've never had an issue receiving a reminder call This is a lie! If the intent of Seven Salon is to make this right, then they can start by making the call to me [redacted] Sincerely, [redacted] ***

Client walked in for an appointment and spoke to our supervisor AubreyClient asked how much the shampoo blow dry was going to be, Aubrey told her with the stylist we had available it would be $Client accepted the pricing and appointment time, walked back and had her serviceClient received a service and at check out, stated it should only be $Aubrey confirmed with client she spoke to her about the pricing of the specific stylist client was seeingPricing for all of our stylists range, and the stylist this client saw a stylist that charged more for her blow driesClient then said she didn't like her blow dry, Aubrey offered to redo It with another stylist because client was not satisfied with service after being told she could not have a discounted serviceClient said no, she only wanted to pay $Aubrey stood firm and said she was price quoted and they had a discussion about pricing before client accepted service for pricingClient had husband call to demand $refund because client shouldn't have to pay for $blow dry

***, we've left you two messages since we said we've reachedI apologized that we haven't made contact, but please call the Bellevue salon at your convenience and request to speak to our salon manager

Our salon manager contacted *** and offered her several solutions to remedy the situationWhen a client leaves our salon unsatisfied we are happy to make accommodations to adjust the service complimentary within two weeks of the original serviceIn ***'s case, we went beyond that and
offered a client a complimentary service to utilize at her leisure in the future with the director of the companyClient declined, but the offer is still available

Client requested a refund and we told her that since she received a service we were unable to grant her one, however we wanted to her be satisfied with her service. We offered her future complimentary services with the Director of Stylists in our salon. She said that she flew the California and...

received a different service and wanted to be compensated for her travel and services. We did not ignore her complaints, but when we tried to reach her, her phone was disconnected and unable to leave her a message on the Monday that she had requested us to call her. Our salon manager [redacted] spoke to her several times trying to accommodate the client and communicating to her the options that we had for her in future free services with other stylists of a higher value then what she paid for. The client stated that she has never been happy with our services, but has visited on numerous occasion. Our manager did state that since she felt like her services were not satisfying her, we were not potentially a good fit for her. Client has visited our salon since 2011, and has never mentioned a complaint until most recently in February 2015 at her last visit. During the relationship, we were unaware that she had been dissatisfied with her haircuts as we want to make sure that our clients are happy and will always work to find a balance in solution. This was an email that was exchanged between the client and ourselves with our Operations Manager [redacted]. [redacted],  As [redacted] and [redacted] have stated, I do not handle in storematters regarding client situations. My role at SEVEN is to assist in theirprocesses, which is the reason why I had them assist you in your concerns. I amnot the correct contact for you, [redacted] our store manager truly is your bestcontact. [redacted] and [redacted] called you that Monday to try and rectify the issuewhen you were expecting a call from me. My understanding is that your phone wasdisconnected and we were unable to leave a voicemail for you. SEVEN has offeredto do what it takes to remedy you concerns, by offering you future services toregain your trust.  I do apologize for your overall experience and feeling as if youwere not assisted. We do strive to be better than the service that youreceived. The complimentary services are available to you if you chose tochange your mind. Thank you for your time.  [redacted] | Operations[redacted] | SEVEN,LLCOffice: [redacted] Mobile:[redacted]Email: [redacted]@proctorlane.com  From: [redacted] [mailto:[redacted]@gmail.com] Sent: Tuesday, March 17, 2015 3:28 PMTo: [redacted]@7salon.comSubject: Re: Bellevue Salon Service Incident [redacted], At 3:00PM today, [redacted] called me with the purpose ofresponding to my email to you. She offered a complimentary salon service.  Unfortunately, that is unacceptable to me. Under nocircumstances will I allow 7Salon to cause further damage to my hair.Particularly, considering [redacted] (your store manager) told me last week thatyour coloring does not work on my hair. [redacted] also told me you would be intouch the following Monday to process the refund and you did not follow up as Inever received a voicemail or an attempt to contact me.  I am highly disappointed by your lack of professionalism. Ata minimum, I expect the courtesy of a response by you. From reading reviewsonline, the salon has a deteriorating reputation and now I understand why thisis the case. One of your stylists is performing hair services outside thesalon, and offers your customers to do this at a lower rate. Clearly, 7Salonshould not be business if this how the salon operates and how customers aretreated. I will be reporting you to the Revdex.com.  If I don't receive confirmation of a prompt refund, I willtake the next steps towards collecting the monies owed to me.  Regards,[redacted]

Our goal it to make sure the client are satisfied, we offer complimentary services within a two week window to insure clients satisfaction. The client did not reach out during the two weeks, or after she returned in 3 weeks from her trip. Too much time had passed since her original visit to...

offer a full comp service. The stylist tried to do right by the client, by offering her a discount in the future, and discuss a solution to the issue. The client became aggressive towards the stylist via text messaging. When the client called the salon to speak to two managers, she was verbally aggressive towards both. Neither manager were able to speak with her to come to a solution. Our salon Manager Heather, tried to work with her and talk to her regarding the situation.

Client walked in for an appointment and spoke to our supervisor Aubrey. Client asked how much the shampoo blow dry was going to be, Aubrey told her with the stylist we had available it would be $70. Client accepted the pricing and appointment time, walked back and had her service. Client received a...

service and at check out, stated it should only be $40. Aubrey confirmed with client she spoke to her about the pricing of the specific stylist client was seeing. Pricing for all of our stylists range, and the stylist this client saw a stylist that charged more for her blow dries. Client then said she didn't like her blow dry, Aubrey offered to redo It with another stylist because client was not satisfied with service after being told she could not have a discounted service. Client said no, she only wanted to pay $40. Aubrey stood firm and said she was price quoted and they had a discussion about pricing before client accepted service for pricing. Client had husband call to demand $30 refund because client shouldn't have to pay for $70 blow dry.

Complaint: [redacted]I am rejecting this response because:I've done my best to screenshot the text messages between myself and the stylist and it is attached.  I was not aggressive towardher at all and I contacted her three days after my hair appt to let her know their was a problem.  I was already on the east coastas I travelled the full day of 6/18 and it was my first opportunity to deal with it.  I was not happy at all with the lack ofcustomer service when I spoke with the salon Manager and made that clear to her.  I pressed for her to connect me with higher managementand all she did was continue to reiterate that I was outside the two week window and best they would do is giveme a discount. Also, she told me there was no one above her and that she was the highest chain of command for Seven Salon as a company.  In fact, she told me the "owner" were a group of investors. I had to color my hair a second time while on vacation so there was no needfor me to go back to the salon right when I returned to Seattle.  There was no communication of the policy when I made the first contact regarding the issue.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I have not received a call/message from Seven Salon. I've never had an issue receiving a reminder call.  This is a lie! If the intent of Seven Salon is to make this right, then they can start by making the call to me.  [redacted]Sincerely,[redacted]