September 21, 2016ID# [redacted] To whom it may concern,We can appreciate your frustration regarding your concerns arising from your phone call to SeyrekSealers on 9/20/regarding payment options for work that was completed on your driveway.We do offer credit card as a payment option, however, a few weeks back our credit card machine wentdown and we cannot accept that form of payment at this timeWe explained this to you and also gaveyou the option to pay by cash and we could offer a discount or the other option would be to contactyour bank and request a bank check for paymentYou did not want to do what was suggested by ouroffice.We also completed three jobs (patching, crack fill & sealing) for you and there was absolutely nocomplaint on the work performedThe issue became apparent when it came to paying for the jobcompleted.Your input, and the feedback from all of our customers is vitally important to us and we always wantcustomer expectations to be met.Thank you for taking the time to bring your concerns to our attention.Sincerely,Seyrek Sealers
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The response from the business was inaccurate, I never told then I would sue them, I had however explained that I was going to consult my banks fraud department on further action and advise in regards to their billing practices The business cashed my check, this was not a donation but payment for work they had done, I mailed the original invoice with my check I would like assurance that they review their billing practices and well as making sure invouces in the future are with proper spelling as to avoid this mess for anyone else using their services Regards, *
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowTHe person on the phone NEVER mentioned you accept credit cards and your machine went downShe simply said that you DONT and never have accepted cardsIf what you are saying is true.....why didnt you simply fix your credit card machine or replace it? It is quite simple and I really find it hard to believe that you dont acept cards from your business customersAlso....even if your card reader machine went down, you would still have had the capabilities to take my card number and manually submit itI think you are clearly NOT telling the truth and employed bait and switch on 1st telling me on your written quote proposal that you DO accept cards and conveniently just told me when I tried to pay ....that you dont and never have accepted cards! And as far as the customer satisfaction on the driveway job.....your company on several times made commitments on doing the job on specific dates and simply never showed up resulting in the job being dragged out over several weeks between the fixing the holes....sealing cracks and then finally sealing Regards, [redacted]
We sincerely apologize for any inconvenience this may have caused Ms [redacted] We have this request on our list for this work, but have never received the authorization for the work to be completedWe have searched our call logs from all secretaries in the office, and none have received any calls in our office to have this work approvedWe have secretary's in our office answering phones, and we have no record of these multiple calls that were indicated to be madeThis complaint is the first time that we were aware of any issuesNone of our secretaries would have hung up on our customers, We are more than happy to come out and provide the services that have been requested at the prices of $for the Lawn Rolling, $for the Core Aeration along with the 10% off discount , and the $(plus 8% Sales Tax) for the sealing of the drivewayIf Ms [redacted] would like to have this work completed, she may contact our office at ###-###-#### and ask for the Office Manager [redacted] to get this work scheduledThank you and again, we apologize for any inconvenience or hardship this may have caused
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and there response was not accurate in the fact they never once called me to let me know they didn't seal my driveway and apologize and set another dateThey only called me back after I left voice messages for themBut my driveway is now sealed so I am satisfied Regards, [redacted] ***
We have received a complaint (lD *) from [redacted] who resides at * [redacted] states he mailed us payment for her service on 8/25/Seyrek Sealing does not have that account marked as paid in our system so we sent him a past due bill* told both the office assistant that he sent us a check and that it was cashed and that it was on our part to contact his bank and get a copy of the cashed check for our record [redacted] refused and asked to speak to a managerWhen the office manager spoke to him, he told her the same thing and she told him we need a copy of the check we cash for our records so we could mark his account as paid [redacted] again refused to send that to us and told the manager he was going to sue us for fraud because we supposedly cashed a check in his name (which was spelled wrong.) Mistakes do happen and there is a chance we could have cashed [redacted] check and we didn't know who it belonged to (because the address was spelled wrong) and usually if that happens we make a copy of the check for situations like tlus [redacted] told the office manager that she needs to call his bank and get the information, and it was explained to him that we do not have the authority to do thatAll we asked of him is to send us a copy of the cashed check, but he is uncooperative and refuses to do so Please call our office with any further questions Sincerely, Seyrek Sealers Lee Rd Rochester, NY 585-720- SEYREK SEALING Invoice
[redacted] , Complaint Handler ext [redacted] The Revdex.com September 30th, Dear [redacted] , We have received a complaint (ID [redacted] ) from [redacted] who resides at [redacted] Rd, Rochester, NY Mr [redacted] states he made an appointment with us and we didn't call him back for three weeksWe tell all of our customers that because of the rainy summer we had been havingit might be a few weeks until we can come out to do the work and at that time Mr [redacted] was understanding of thatWe called Mr [redacted] and gave him his sealing date (a Tuesday) and we told him, just like we tell all of our customers sometime the foremen run out of time and if that was the case and they don't show up by 8:00pm on the assigned date then they would be there the following day (Wednesday) to seal the drivewayAgain, Mr [redacted] was understandingThat Tuesday the guy did run out of sealing time, so they planned on doing Mr***'s driveway the next dayThe following day (Wednesday) the weather was rainy so our office called Mr [redacted] that day and left him a voicemail explaining what happened and apologized that we had to reschedule due to the weatherAs time went on we made Mr [redacted] appointments and then it would rain unexpectedly every time We understand Mr***'s frustration, and we strive to make every customer happy but our company can' t control Mother NatureMr***'s driveway is now sealed and upon his agreement over the phone with our office manager, he told us if we seal his driveway by the end of the season, then he would remove the complaints, which he has not yet Please call our office with any further questions Sincerely, Seyrek Sealers Lee Rd Rochester, NY ###-###-####
We have used Seyrek Sealers for our driveway sealing and snowplowingWe have nothing but praise for this companyIt rained after the driveway was sealed, the company came out and cleaned off the sealer that splashed on our garage door the day I called about it and resealed the driveway on the next nice day We had no complaints with the snowplowing and after winter the company was out fixing the lawnGreat company!!
I live in Greece, NY and have used various snow plow services over the past years I started using Seyrek last year based on friends & neighbors telling me how good they were I have found them to be the most reliable, professional and responsive company I've ever dealt with for snow removal! Winter in Rochester was by far the worst one we've had in decades I could always depend on Seyrek for keeping my driveway clean and making return trips throughout the day when we were having heavy snow!
Great customer service - I'm calling them today to schedule an appointment to have my driveway sealed They sealed my driveway last summer and did a great job
**WARNING** Seyrek Sealing and Snowplowing customers or anyone thinking of using Seyrek for snowplowing!
I would like to forewarn anyone who would consider using them for snowplowing!!!
Their customer service and consideration for satisfying their customer's is little to none!
We contracted with them last winter, and during the season they damaged our shrubs Without going into a page rant, I just want to say that they will NOT work with us in compensation for the damage they causedThey came out, assessed the damage and trimmed them and said in a year or so they will bounce back Are you kidding me?
I've offered to replace them and asked to be reimbursed (priced out at on the low side of appox$ea, needing three) Their response to that was, "you BUY them and we'll plant them." Umno! So then I offered to maybe get a refund off of next years service if we went with them, and they responded "that won't happen because we've already put you on our list of customer's not to take"So what I'm doing here today is informing everyone of the type of business they are, and hope that people forward this information so that they don't continue to screw-over customers, not accept responsibility or even care to keep a customer happy!! And I hope they lose a lot of future business too!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
THe person on the phone NEVER mentioned you accept credit cards and your machine went down. She simply said that you DONT and never have accepted cards. If what you are saying is true.....why didnt you simply fix your credit card machine or replace it? It is quite simple and I really find it hard to believe that you dont acept cards from your business customers. Also....even if your card reader machine went down, you would still have had the capabilities to take my card number and manually submit it. I think you are clearly NOT telling the truth and employed bait and switch on 1st telling me on your written quote proposal that you DO accept cards and conveniently just told me when I tried to pay ....that you dont and never have accepted cards! And as far as the customer satisfaction on the driveway job.....your company on several times made commitments on doing the job on specific dates and simply never showed up resulting in the job being dragged out over several weeks between the fixing the holes....sealing cracks and then finally sealing.
Regards,
[redacted]
[redacted], Complaint Handler ext [redacted]
The Revdex.com
May 20, 2014
Dear [redacted]:
We have received a complaint (ID [redacted]) from [redacted] who resides at [redacted]
[redacted] Drive Rochester, NY 14616. Ms. [redacted] states that our plowing services
/>
caused gauges and scrapes to her driveway due to the removal of snow. We spoke with
Ms. [redacted] 5 times after the snow melted when she noticed this. We visited her
residence a total of three times to find the issues and work with her to find a solution to
her dissatisfaction. We saw that there was wear and tear done to the driveway due to the
35 times we came out throughout the winter to remove snow and ice from the driveway.
Due to the plow being so heavy and having back blades we can not control any wear or
scraps done to the driveway this is why we advised Ms. [redacted] that we can seal and
crack fill her driveway for $65.95 and give her an additional 10% off due to her
dissatisfaction and being a pervious plow customer. However we stressed that this is
normal and when having such a harsh and rough winter as we did the plow is simply
doing its job of removing the snow and ice. We believe in our customer's satisfaction and
did the best we could to work with Ms. [redacted] yet the complaint she submitted is
normal wear and tear from a plow service.
We strive to make all of our snowplow customers happy. Please contact me with any
further questions.
Sincerely,
Seyrek Sealers
[redacted], Complaint Handler ext [redacted]
The Revdex.com
September 30th, 2014
Dear [redacted],
We have received a complaint (ID [redacted]) from [redacted] who resides at [redacted] Rd, Rochester, NY 14625.
Mr. [redacted] states he made an appointment with us...
and we didn't call him back for three
weeks. We tell all of our customers that because of the rainy summer we had been
having. it might be a few weeks until we can come out to do the work and at that time
Mr. [redacted] was understanding of that. We called Mr. [redacted] and gave him his sealing date (a
Tuesday) and we told him, just like we tell all of our customers sometime the foremen
run out of time and if that was the case and they don't show up by 8:00pm on the
assigned date then they would be there the following day (Wednesday) to seal the
driveway. Again, Mr. [redacted] was understanding. That Tuesday the guy did run out of
sealing time, so they planned on doing Mr. [redacted]'s driveway the next day. The following
day (Wednesday) the weather was rainy so our office called Mr. [redacted] that day and left
him a voicemail explaining what happened and apologized that we had to reschedule due
to the weather. As time went on we made Mr. [redacted] appointments and then it would rain
unexpectedly every time.
We understand Mr. [redacted]'s frustration, and we strive to make every customer happy but
our company can' t control Mother Nature. Mr. [redacted]'s driveway is now sealed and upon
his agreement over the phone with our office manager, he told us if we seal his driveway
by the end of the season, then he would remove the complaints, which he has not yet.
Please call our office with any further questions.
Sincerely,
Seyrek Sealers
750 Lee Rd
Rochester, NY 14606
###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID * and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The response from the business was inaccurate, I never told then I would sue them, I had however explained that I was going to consult my banks fraud department on further action and advise in regards to their billing practices. The business cashed my check, this was not a donation but payment for work they had done, I mailed the original invoice with my check. I would like assurance that they review their billing practices and well as making sure invouces in the future are with proper spelling as to avoid this mess for anyone else using their services.
Regards,
*
September 21, 2016ID# [redacted]To whom it may concern,We can appreciate your frustration regarding your concerns arising from your phone call to SeyrekSealers on 9/20/2016 regarding payment options for work that was completed on your driveway.We do offer credit card as a payment...
option, however, a few weeks back our credit card machine wentdown and we cannot accept that form of payment at this time. We explained this to you and also gaveyou the option to pay by cash and we could offer a discount or the other option would be to contactyour bank and request a bank check for payment. You did not want to do what was suggested by ouroffice.We also completed three jobs (patching, crack fill & sealing) for you and there was absolutely nocomplaint on the work performed. The issue became apparent when it came to paying for the jobcompleted.Your input, and the feedback from all of our customers is vitally important to us and we always wantcustomer expectations to be met.Thank you for taking the time to bring your concerns to our attention.Sincerely,Seyrek Sealers
We have received a complaint (lD *) from [redacted] who resides at *. [redacted] states he mailed us payment for her service on 8/25/2014. Seyrek Sealing does
not have that account marked as paid in our system so we sent him a past due bill. * told both the office assistant that he...
sent us a check and that it was cashed and that
it was on our part to contact his bank and get a copy of the cashed check for our record. [redacted] refused and asked to speak to a manager. When the office manager spoke to
him, he told her the same thing and she told him we need a copy of the check we cash for our records so we could mark his account as paid. [redacted] again refused to send that to
us and told the manager he was going to sue us for fraud because we supposedly cashed a check in his name (which was spelled wrong.)
Mistakes do happen and there is a chance we could have cashed * check and we didn't know who it belonged to (because the address was spelled wrong) and usually
if that happens we make a copy of the check for situations like tlus. [redacted] told the office manager that she needs to call his bank and get the information, and it was
explained to him that we do not have the authority to do that. All we asked of him is to send us a copy of the cashed check, but he is uncooperative and refuses to do so.
Please call our office with any further questions.
Sincerely,
Seyrek Sealers
750 Lee Rd
Rochester, NY 14606
585-720-0978
SEYREK SEALING Invoice
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and there response was not accurate in the fact they never once called me to let me know they didn't seal my driveway and apologize and set another date. They only called me back after I left voice messages for them. But my driveway is now sealed so I am satisfied.
Regards,
[redacted]
We sincerely apologize for any inconvenience this may have caused Ms. [redacted]. We have this request on our list for this work, but have never received the authorization for the work to be completed. We have searched our call logs from all 3 secretaries in the office, and...
none have received any calls in our office to have this work approved. We have 3 secretary's in our office answering phones, and we have no record of these multiple calls that were indicated to be made. This complaint is the first time that we were aware of any issues. None of our secretaries would have hung up on our customers, We are more than happy to come out and provide the services that have been requested at the prices of $39.95 for the Lawn Rolling, $69.95 for the Core Aeration along with the 10% off discount , and the $59.95 (plus 8% Sales Tax) for the sealing of the driveway. If Ms. [redacted] would like to have this work completed, she may contact our office at ###-###-#### and ask for the Office Manager [redacted] to get this work scheduled.
Thank you and again, we apologize for any inconvenience or hardship this may have caused.
September 21, 2016ID# [redacted] To whom it may concern,We can appreciate your frustration regarding your concerns arising from your phone call to SeyrekSealers on 9/20/regarding payment options for work that was completed on your driveway.We do offer credit card as a payment option, however, a few weeks back our credit card machine wentdown and we cannot accept that form of payment at this timeWe explained this to you and also gaveyou the option to pay by cash and we could offer a discount or the other option would be to contactyour bank and request a bank check for paymentYou did not want to do what was suggested by ouroffice.We also completed three jobs (patching, crack fill & sealing) for you and there was absolutely nocomplaint on the work performedThe issue became apparent when it came to paying for the jobcompleted.Your input, and the feedback from all of our customers is vitally important to us and we always wantcustomer expectations to be met.Thank you for taking the time to bring your concerns to our attention.Sincerely,Seyrek Sealers
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The response from the business was inaccurate, I never told then I would sue them, I had however explained that I was going to consult my banks fraud department on further action and advise in regards to their billing practices The business cashed my check, this was not a donation but payment for work they had done, I mailed the original invoice with my check I would like assurance that they review their billing practices and well as making sure invouces in the future are with proper spelling as to avoid this mess for anyone else using their services Regards, *
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowTHe person on the phone NEVER mentioned you accept credit cards and your machine went downShe simply said that you DONT and never have accepted cardsIf what you are saying is true.....why didnt you simply fix your credit card machine or replace it? It is quite simple and I really find it hard to believe that you dont acept cards from your business customersAlso....even if your card reader machine went down, you would still have had the capabilities to take my card number and manually submit itI think you are clearly NOT telling the truth and employed bait and switch on 1st telling me on your written quote proposal that you DO accept cards and conveniently just told me when I tried to pay ....that you dont and never have accepted cards! And as far as the customer satisfaction on the driveway job.....your company on several times made commitments on doing the job on specific dates and simply never showed up resulting in the job being dragged out over several weeks between the fixing the holes....sealing cracks and then finally sealing Regards, [redacted]
We sincerely apologize for any inconvenience this may have caused Ms [redacted] We have this request on our list for this work, but have never received the authorization for the work to be completedWe have searched our call logs from all secretaries in the office, and none have received any calls in our office to have this work approvedWe have secretary's in our office answering phones, and we have no record of these multiple calls that were indicated to be madeThis complaint is the first time that we were aware of any issuesNone of our secretaries would have hung up on our customers, We are more than happy to come out and provide the services that have been requested at the prices of $for the Lawn Rolling, $for the Core Aeration along with the 10% off discount , and the $(plus 8% Sales Tax) for the sealing of the drivewayIf Ms [redacted] would like to have this work completed, she may contact our office at ###-###-#### and ask for the Office Manager [redacted] to get this work scheduledThank you and again, we apologize for any inconvenience or hardship this may have caused
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and there response was not accurate in the fact they never once called me to let me know they didn't seal my driveway and apologize and set another dateThey only called me back after I left voice messages for themBut my driveway is now sealed so I am satisfied Regards, [redacted] ***
We have received a complaint (lD *) from [redacted] who resides at * [redacted] states he mailed us payment for her service on 8/25/Seyrek Sealing does not have that account marked as paid in our system so we sent him a past due bill* told both the office assistant that he sent us a check and that it was cashed and that it was on our part to contact his bank and get a copy of the cashed check for our record [redacted] refused and asked to speak to a managerWhen the office manager spoke to him, he told her the same thing and she told him we need a copy of the check we cash for our records so we could mark his account as paid [redacted] again refused to send that to us and told the manager he was going to sue us for fraud because we supposedly cashed a check in his name (which was spelled wrong.) Mistakes do happen and there is a chance we could have cashed [redacted] check and we didn't know who it belonged to (because the address was spelled wrong) and usually if that happens we make a copy of the check for situations like tlus [redacted] told the office manager that she needs to call his bank and get the information, and it was explained to him that we do not have the authority to do thatAll we asked of him is to send us a copy of the cashed check, but he is uncooperative and refuses to do so Please call our office with any further questions Sincerely, Seyrek Sealers Lee Rd Rochester, NY 585-720- SEYREK SEALING Invoice
[redacted] , Complaint Handler ext [redacted] The Revdex.com September 30th, Dear [redacted] , We have received a complaint (ID [redacted] ) from [redacted] who resides at [redacted] Rd, Rochester, NY Mr [redacted] states he made an appointment with us and we didn't call him back for three weeksWe tell all of our customers that because of the rainy summer we had been havingit might be a few weeks until we can come out to do the work and at that time Mr [redacted] was understanding of thatWe called Mr [redacted] and gave him his sealing date (a Tuesday) and we told him, just like we tell all of our customers sometime the foremen run out of time and if that was the case and they don't show up by 8:00pm on the assigned date then they would be there the following day (Wednesday) to seal the drivewayAgain, Mr [redacted] was understandingThat Tuesday the guy did run out of sealing time, so they planned on doing Mr***'s driveway the next dayThe following day (Wednesday) the weather was rainy so our office called Mr [redacted] that day and left him a voicemail explaining what happened and apologized that we had to reschedule due to the weatherAs time went on we made Mr [redacted] appointments and then it would rain unexpectedly every time We understand Mr***'s frustration, and we strive to make every customer happy but our company can' t control Mother NatureMr***'s driveway is now sealed and upon his agreement over the phone with our office manager, he told us if we seal his driveway by the end of the season, then he would remove the complaints, which he has not yet Please call our office with any further questions Sincerely, Seyrek Sealers Lee Rd Rochester, NY ###-###-####
We have used Seyrek Sealers for our driveway sealing and snowplowingWe have nothing but praise for this companyIt rained after the driveway was sealed, the company came out and cleaned off the sealer that splashed on our garage door the day I called about it and resealed the driveway on the next nice day We had no complaints with the snowplowing and after winter the company was out fixing the lawnGreat company!!
I live in Greece, NY and have used various snow plow services over the past years I started using Seyrek last year based on friends & neighbors telling me how good they were I have found them to be the most reliable, professional and responsive company I've ever dealt with for snow removal! Winter in Rochester was by far the worst one we've had in decades I could always depend on Seyrek for keeping my driveway clean and making return trips throughout the day when we were having heavy snow!
Great customer service - I'm calling them today to schedule an appointment to have my driveway sealed They sealed my driveway last summer and did a great job
**WARNING** Seyrek Sealing and Snowplowing customers or anyone thinking of using Seyrek for snowplowing!
I would like to forewarn anyone who would consider using them for snowplowing!!!
Their customer service and consideration for satisfying their customer's is little to none!
We contracted with them last winter, and during the season they damaged our shrubs Without going into a page rant, I just want to say that they will NOT work with us in compensation for the damage they causedThey came out, assessed the damage and trimmed them and said in a year or so they will bounce back Are you kidding me?
I've offered to replace them and asked to be reimbursed (priced out at on the low side of appox$ea, needing three) Their response to that was, "you BUY them and we'll plant them." Umno! So then I offered to maybe get a refund off of next years service if we went with them, and they responded "that won't happen because we've already put you on our list of customer's not to take"So what I'm doing here today is informing everyone of the type of business they are, and hope that people forward this information so that they don't continue to screw-over customers, not accept responsibility or even care to keep a customer happy!! And I hope they lose a lot of future business too!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
THe person on the phone NEVER mentioned you accept credit cards and your machine went down. She simply said that you DONT and never have accepted cards. If what you are saying is true.....why didnt you simply fix your credit card machine or replace it? It is quite simple and I really find it hard to believe that you dont acept cards from your business customers. Also....even if your card reader machine went down, you would still have had the capabilities to take my card number and manually submit it. I think you are clearly NOT telling the truth and employed bait and switch on 1st telling me on your written quote proposal that you DO accept cards and conveniently just told me when I tried to pay ....that you dont and never have accepted cards! And as far as the customer satisfaction on the driveway job.....your company on several times made commitments on doing the job on specific dates and simply never showed up resulting in the job being dragged out over several weeks between the fixing the holes....sealing cracks and then finally sealing.
Regards,
[redacted]
[redacted], Complaint Handler ext [redacted]
The Revdex.com
May 20, 2014
Dear [redacted]:
We have received a complaint (ID [redacted]) from [redacted] who resides at [redacted]
[redacted] Drive Rochester, NY 14616. Ms. [redacted] states that our plowing services
/>
caused gauges and scrapes to her driveway due to the removal of snow. We spoke with
Ms. [redacted] 5 times after the snow melted when she noticed this. We visited her
residence a total of three times to find the issues and work with her to find a solution to
her dissatisfaction. We saw that there was wear and tear done to the driveway due to the
35 times we came out throughout the winter to remove snow and ice from the driveway.
Due to the plow being so heavy and having back blades we can not control any wear or
scraps done to the driveway this is why we advised Ms. [redacted] that we can seal and
crack fill her driveway for $65.95 and give her an additional 10% off due to her
dissatisfaction and being a pervious plow customer. However we stressed that this is
normal and when having such a harsh and rough winter as we did the plow is simply
doing its job of removing the snow and ice. We believe in our customer's satisfaction and
did the best we could to work with Ms. [redacted] yet the complaint she submitted is
normal wear and tear from a plow service.
We strive to make all of our snowplow customers happy. Please contact me with any
further questions.
Sincerely,
Seyrek Sealers
[redacted], Complaint Handler ext [redacted]
The Revdex.com
September 30th, 2014
Dear [redacted],
We have received a complaint (ID [redacted]) from [redacted] who resides at [redacted] Rd, Rochester, NY 14625.
Mr. [redacted] states he made an appointment with us...
and we didn't call him back for three
weeks. We tell all of our customers that because of the rainy summer we had been
having. it might be a few weeks until we can come out to do the work and at that time
Mr. [redacted] was understanding of that. We called Mr. [redacted] and gave him his sealing date (a
Tuesday) and we told him, just like we tell all of our customers sometime the foremen
run out of time and if that was the case and they don't show up by 8:00pm on the
assigned date then they would be there the following day (Wednesday) to seal the
driveway. Again, Mr. [redacted] was understanding. That Tuesday the guy did run out of
sealing time, so they planned on doing Mr. [redacted]'s driveway the next day. The following
day (Wednesday) the weather was rainy so our office called Mr. [redacted] that day and left
him a voicemail explaining what happened and apologized that we had to reschedule due
to the weather. As time went on we made Mr. [redacted] appointments and then it would rain
unexpectedly every time.
We understand Mr. [redacted]'s frustration, and we strive to make every customer happy but
our company can' t control Mother Nature. Mr. [redacted]'s driveway is now sealed and upon
his agreement over the phone with our office manager, he told us if we seal his driveway
by the end of the season, then he would remove the complaints, which he has not yet.
Please call our office with any further questions.
Sincerely,
Seyrek Sealers
750 Lee Rd
Rochester, NY 14606
###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID * and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The response from the business was inaccurate, I never told then I would sue them, I had however explained that I was going to consult my banks fraud department on further action and advise in regards to their billing practices. The business cashed my check, this was not a donation but payment for work they had done, I mailed the original invoice with my check. I would like assurance that they review their billing practices and well as making sure invouces in the future are with proper spelling as to avoid this mess for anyone else using their services.
Regards,
*
September 21, 2016ID# [redacted]To whom it may concern,We can appreciate your frustration regarding your concerns arising from your phone call to SeyrekSealers on 9/20/2016 regarding payment options for work that was completed on your driveway.We do offer credit card as a payment...
option, however, a few weeks back our credit card machine wentdown and we cannot accept that form of payment at this time. We explained this to you and also gaveyou the option to pay by cash and we could offer a discount or the other option would be to contactyour bank and request a bank check for payment. You did not want to do what was suggested by ouroffice.We also completed three jobs (patching, crack fill & sealing) for you and there was absolutely nocomplaint on the work performed. The issue became apparent when it came to paying for the jobcompleted.Your input, and the feedback from all of our customers is vitally important to us and we always wantcustomer expectations to be met.Thank you for taking the time to bring your concerns to our attention.Sincerely,Seyrek Sealers
We have received a complaint (lD *) from [redacted] who resides at *. [redacted] states he mailed us payment for her service on 8/25/2014. Seyrek Sealing does
not have that account marked as paid in our system so we sent him a past due bill. * told both the office assistant that he...
sent us a check and that it was cashed and that
it was on our part to contact his bank and get a copy of the cashed check for our record. [redacted] refused and asked to speak to a manager. When the office manager spoke to
him, he told her the same thing and she told him we need a copy of the check we cash for our records so we could mark his account as paid. [redacted] again refused to send that to
us and told the manager he was going to sue us for fraud because we supposedly cashed a check in his name (which was spelled wrong.)
Mistakes do happen and there is a chance we could have cashed * check and we didn't know who it belonged to (because the address was spelled wrong) and usually
if that happens we make a copy of the check for situations like tlus. [redacted] told the office manager that she needs to call his bank and get the information, and it was
explained to him that we do not have the authority to do that. All we asked of him is to send us a copy of the cashed check, but he is uncooperative and refuses to do so.
Please call our office with any further questions.
Sincerely,
Seyrek Sealers
750 Lee Rd
Rochester, NY 14606
585-720-0978
SEYREK SEALING Invoice
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and there response was not accurate in the fact they never once called me to let me know they didn't seal my driveway and apologize and set another date. They only called me back after I left voice messages for them. But my driveway is now sealed so I am satisfied.
Regards,
[redacted]
We sincerely apologize for any inconvenience this may have caused Ms. [redacted]. We have this request on our list for this work, but have never received the authorization for the work to be completed. We have searched our call logs from all 3 secretaries in the office, and...
none have received any calls in our office to have this work approved. We have 3 secretary's in our office answering phones, and we have no record of these multiple calls that were indicated to be made. This complaint is the first time that we were aware of any issues. None of our secretaries would have hung up on our customers, We are more than happy to come out and provide the services that have been requested at the prices of $39.95 for the Lawn Rolling, $69.95 for the Core Aeration along with the 10% off discount , and the $59.95 (plus 8% Sales Tax) for the sealing of the driveway. If Ms. [redacted] would like to have this work completed, she may contact our office at ###-###-#### and ask for the Office Manager [redacted] to get this work scheduled.
Thank you and again, we apologize for any inconvenience or hardship this may have caused.