Sharp Electronics Corp

Sharp offered to cover repair as a courtesyThe unit is not repairableThe customer was offered a prorated exchange due to the unit being out of warrantyCustomer advised Sharp that they would speak with his manager and contact us backSharp has not heard back from the customer

Sharp contacted the customer and processed an exchangeNVC tracking : [redacted]

Sharp has removed the prorate and will contact the customer to offer an exchange at no cost

Customer refund for $has been processedCustomer will receive her check in about two weeks

Sharp has processed an exchange for the customer [redacted] will contact the customer when the unit arrives at the delivering terminal to schedule a delivery appointment

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 1, and find that this resolution is satisfactory to me

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Got the new set Friday It has been working fine since thenThank you Without your help this process would have taken a lot longer Sharp should work on the exchange times for televisions Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Customer accepted the prorated exchange on 7/28/The exchange was processed on 7/28/NVC TRACKING of the exchange is [redacted]

There is evidence of an impact point on the screenAttached is the photo showing the damaged screenThis is physical damagePhysical damage voids the warranty

Sharp offered the customer a Roku stick as a temporary resolution until the part comes inCustomer has agreed to this

Sharp will offer the customer a prorated exchange due to being out of warranty

Sharp has approved the customer for an exchange at no costCustomer accepted offer

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, pending the receipt of the refund check in two weeksIf I have not received the refund in two weeks time, I will file another complaint with the Revdex.com Regards, [redacted]

Sharp processed an exchange for a new LC60LE660U todayCustomer will be contacted by NVC to schedule an appointment when the unit arrives to the delivering terminal

Once the customer unit was picked up, the paperwork was sent to corporate for check processingCustomer should receive the check in about 7-business days

Sharp has processed an exchange for the customerNVC will contact the customer to schedule an appointment once it arrives to the delivering terminal

Customer advised that they have an extended warrantyCustomer will have to contact them for assistance as they should be under their warranty at this time

I am rejecting this response because: I have not been contacted by anyone about this tvHow is this ok to have TV's have these issues let alone a brand new tv? !??!

Complaint: [redacted] I am rejecting this response because: I have sent pictures I'll resend them again Regards, [redacted] ***

Sharp has worked with AM-Tran to resolve the customer complaintThe customer will exchange the unit at the PX