Shields Auto Group

To Whom It May Concern:We sold a Pontiac Grand Prix with 158, [redacted] on it at the time of delivery to Ms***This vehicle was sold AS IS with NO WARRANTYA copy of the Buyers Guide signed by Charlene [redacted] is attachedWe did tell the customer that we would check to find out why the check engine light was on at the time of deliveryA copy of the "We Owe: stating said information is attached it is also signed by Ms [redacted] stating the sales terms.Ms [redacted] Grand Prix was brought to Shields Automart where factory trained technicians checked the check engine light and fixed the check engine light issue.After the vehicle was returned Ms [redacted] complained that the gauges were intermittently dropping to zeroAs a goodwill gesture we agreed to check out the gauge issue with the carWe had the vehicle several times trying to duplicate the issue and we could not get the gauge to malfunctionMs [redacted] insisted that we keep trying to duplicate the issueAfter multiple times trying to duplicate the issue the instrument cluster malfunctionedTherefore, as a GOODWILL gesture, since the car was purchased AS IS, we replaced the instrument cluster though we had no obligation to do soAll the work was performed at a General Motors franchise by factory trained techniciansHer complaint was an intermittent problem which can be difficult to diagnose when the problem cannot be duplicatedAfter replacing the instrument cluster we received this complaint.Ms [redacted] requested replacing the instrument cluster in her complaint even though she purchased the vehicle AS ISWe have already replaced the instrument cluster by a GM factory trained technician as a goodwill gestureThis vehicle did not have a warranty and was purchased AS ISWe have made every effort to try to satisfy Ms [redacted] and have already fulfilled her request of having the instrument cluster replaced.Sincerely, [redacted] , GMShields Auto CenterEnclosures (Buyers Guide & We owe)

I am rejecting this response because:
Below in quotes is the last email I sent to "Mr***" on 10/27/to the following email address: ***: "Mr***,You have demonstrated you understand clearly my proper justification for trying to get the problems resolved with the Pontiac Grand Prix, in which you knew was in need of many repairs when you sold it--while having no intentions of having your mechanics "actually" perform the necessary work to correct such.Strange you should recall the "AS IS with no warranty" and the "This fulfilled our We Owe to you" while withholding the *** you mentioned and "deliberately" neglected to give me.*** ***"My car was kept by Shields the various times I returned it, for satisfactory repair work of the problems pending, merely to pacify me If the "instrument cluster" was replaced as claimed I should not have had the same problems after such, unless that was not the problem in the first place Meaning it was doing its job in indicating problems with the car that needed attention and repairs based on the "sensor" warning lights that continued to come on intermittently--until my mechanic repaired the problems with the car, including replacing the gas cap!I finally got tired of the unproductive and intentional "runaround" and paid to have the Pontiac checked out and repaired by my mechanic, whose work was very well done to satisfaction I took a few videos reflecting my reported concerns regarding the Pontiac.Thank you for your time and attention to my complaints. *** ***

To Whom It May Concern:We sold a Pontiac Grand Prix with 158,*** on it at the time of delivery to Ms***This vehicle was sold AS IS with NO WARRANTYA copy of the Buyers Guide signed by Charlene *** is attachedWe did tell the customer that we would check to find out why the
check engine light was on at the time of deliveryA copy of the "We Owe: stating said information is attached it is also signed by Ms*** stating the sales terms.Ms*** Grand Prix was brought to Shields Automart where factory trained technicians checked the check engine light and fixed the check engine light issue.After the vehicle was returned Ms*** complained that the gauges were intermittently dropping to zeroAs a goodwill gesture we agreed to check out the gauge issue with the carWe had the vehicle several times trying to duplicate the issue and we could not get the gauge to malfunctionMs*** insisted that we keep trying to duplicate the issueAfter multiple times trying to duplicate the issue the instrument cluster malfunctionedTherefore, as a GOODWILL gesture, since the car was purchased AS IS, we replaced the instrument cluster though we had no obligation to do soAll the work was performed at a General Motors franchise by factory trained techniciansHer complaint was an intermittent problem which can be difficult to diagnose when the problem cannot be duplicatedAfter replacing the instrument cluster we received this complaint.Ms*** requested replacing the instrument cluster in her complaint even though she purchased the vehicle AS ISWe have already replaced the instrument cluster by a GM factory trained technician as a goodwill gestureThis vehicle did not have a warranty and was purchased AS ISWe have made every effort to try to satisfy Ms*** and have already fulfilled her request of having the instrument cluster replaced.Sincerely,*** ***, GMShields Auto CenterEnclosures (Buyers Guide & We owe)