Shift4 Payments, LLC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I cancelled both merchant and pos on June 3rd I have attached files of correspondence with Harbortouch I have not had a phone conversation with them, I had an email from them on Dec6th Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I am pleased that Harbortouch has made their decision although I am concerned they have simply turned the matter over to a collection agencyTime will tell if that has happened.Also, I do not have a copy of the terms and conditions, nor up until their response I didn't know where to abtain one Thanks for your help Regards, [redacted]

We have been unable to locate this merchant in our database based on the information provided We are requesting a d/b/a name, account number and/or business telephone number to respond to the merchant's complaintLegal GroupHarbortouch

We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products We take the loss of a customer’s business very seriously and, if given the opportunity, will do whatever we can to make the merchant a satisfied Harbortouch customer.On March 4, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules A copy of the Merchant Application is enclosedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/terms The Processing Agreement is for a three (3) year term and automatically renews for successive two (2) year termsOn August 3, an annual fee of $was charged to the merchant account that rejected for insufficient funds The annual fee is charged to the merchant account yearly In addition, a monthly service fee have rejected from the merchant accountThe fees charged to merchant are valid in accordance to the Processing Agreement inclusive of the Terms and Conditions The merchant is responsible for maintain available funds in the designated merchant account We refer the merchant to the Terms and Conditions Section titled Funds Transfer Instructions Merchant agrees to maintain sufficient funds in DESIGNATED ACCOUNT to cover debit transactions By signing this AGREEMENT, MERHCANT states that it has authority to agree to such transactions and that the DESIGNATED ACCOUNT indicated is a valid and legitimate account for the handling of these transactions This authority is to remain in effect until BANK receives written notice from MERCHANT revoking it This authorization is for the payment of SALES, returns, and FEES, CHARGEBACKS, or any other sums owed between the PARTIES Harbortouch has written off the annual fee of $and the reject fee of $ We are writing off the remaining $service fee in collections bringing the merchant balance to $ Going forward we will not charge the merchant an annual fee, it has been removed from his account Legal Group Harbortouch

A member of our customer service team sent the merchant a rate reduction request form on 10/11/for return Legal Group Harbortouch

After a detailed review of the merchant account, Harbortouch has determined the individual filing this merchant Revdex.com complaint is not the primary owner of the merchant account, although he is listed as a contact on the account Therefore, no further information will be provided regarding the merchant account in this forum for account security We will have a member of our VIP team reach out to [redacted] to discuss and resolve any issues he is having.Legal GroupHarbortouch

I am sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products We take the loss of a customer’s business very seriously and, if given the opportunity, will do whatever we can to make the merchant a satisfied Harbortouch customer Merchant Transaction Processing Agreement On March 23, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules A copy of the Merchant Application is enclosedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/terms The Processing Agreement is for a three (3) year term and automatically renews for consecutive two (2) year terms Please see Section and of the Terms and Conditions Point of Sale Service Agreement On August 21, 2013, the merchant entered into a Harbortouch POS System Service Agreement (“Service Agreement”)The Service Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with a POS system, at little to no upfront cost, based on his commitment to a five (5) year agreement for support service based on a monthly fee and other applicable chargesThe Service Agreement consists of Exhibit A and the Service Agreement’s terms and conditionsA copy of the Service Agreement is attached to this letter I refer the merchant to Sections 4.5, and of the Service Agreement Terms and Conditions for further details regarding termination of the Service Agreement Regarding the claim that the documents are forged, it is Harbortouch’s policy to require three (3) forms of identification to determine the validity of the merchant’s signature in comparison to the documents in our file I encourage the merchant to contact our Account Resolution Manager at ###-###-#### to provide three forms of identification to verify the merchant’s signature Furthermore, Harbortouch procedure with new merchant accounts is to verify information provided on the agreements Harbortouch validates information provided with merchants prior to the completion of account setup and before shipping processing terminals and POS equipment The merchant processed extensively since March and utilized POS services since August without any prior indication the contracts were fraudulent The merchant benefitted from Harbortouch services provided over the course of three years processing hundreds of transactions for both of his merchant accounts Should the merchant choose to cancel both agreements then early termination fees will be applicable for the Processing Agreement and for the Service Agreement in accordance to the Agreements and the Terms and Conditions I encourage the merchant to contact our Account Resolution Manager at ###-###-#### Nothing contained herein should be deemed an admission or waiver of Harbortouch’s rights under applicable lawHarbortouch expressly reserves all of its rights, remedies and defenses in law or in equity Legal Group Harbortouch

We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products We take the loss of a customer’s business very seriously and, if given the opportunity, will do whatever we can to make the merchant a satisfied Harbortouch customerOn September 6, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules A copy of the Merchant Application is enclosedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/termsOn August 30, 2016, the merchant entered into a Harbortouch POS System Service Agreement (“Service Agreement”)The Service Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with two (2) POS systems, at little to no upfront cost, based on their commitment to a three (3) year agreement for support service based on a monthly fee and other applicable chargesThe Service Agreement consists of Exhibit A and the Service Agreement’s Terms and ConditionsA copy of the Service Agreement is attached to this letter.Regarding the Independent Sales Organization (ISO), the ISO is an independent contractor and statements made by the ISO cannot be validated Any verbal agreement is superseded by the written signed agreementThe contractual agreement(s) between the merchant and Harbortouch are the written Agreements signed and dated as referenced aboveThe bank change process is completed via email with the merchant The form is delivered to the merchant for completion and return by the merchant The bank change process takes minutes to complete However, this process is often slowed by the amount of time taken by third party providers (see instructions) which the merchant is required to contact at the numbers provided The bank change forms completed by the merchant are provided for reference.The merchant’s POS system was locked for no processing activity The merchant entered in the Service Agreement above inclusive of the Terms and Conditions of the Agreement· Section 2a Exclusive Processing Services details the terms of processing exclusively with Harbortouch;· Section 2bFailure to Process with Harbortouch details the terms of inactivity inclusive of the inactivity fee and Harbortouch’s right to terminate service; and· Section 3c details the terms of Harbortouch’s rights to terminate the merchant accountHarbortouch requires cancellation requests in writing We will not cancel a merchant’s account with a phone call Harbortouch understands the disruption of cancelling processing services to a merchant can have detrimental consequences to the merchant’s business activities Therefore, Harbortouch’s policy is to have all cancellation notices in writing to verify the request with the authorized party(ies) on the account and to ensure the request is the desire of the merchantPlease be advised that both the Processing Agreement and Service Agreement have applicable early termination fees (“ETF”) All processing fees and charges incurred by the merchant are valid in accordance with the terms and conditions of the Processing Agreement and the POS Service AgreementNothing contained herein should be deemed an admission or waiver of Harbortouch’s rights under applicable lawHarbortouch expressly reserves all of its rights, remedies and defenses in law or in equityLegal GroupHarbortouch

We received the equipment that was promised on July 1st in writing, the end of the day on the 11th We now have to wait for the technician to install which the last time took weeks to get a technician We also were told to buy IPADS to use their tableside software We have had issues for the two weeks we have had itWe're told on Saturday it would not work without an internet extenderSo we spent $on an extender and still have trouble and were told by VIP TECH TODD that the extender was part of the problem after being told to buy one by a TECH on Saturday We are,supposed to have VIP TECH service but spent minutes on hold and hung up calls for just one experience today! This morning about hours total in callsNot sure how we are supposed to run a business when you have to spend hours days in a row this time, trying to get your pos,system to work which we pay to work for us,24/and never happensWe want our money back for the "worthless " extender we were told to buy and credit for the days our POS Systems don't work that we,pay for Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services After a detailed review of the merchant account, Harbortouch has determined the merchant account was terminated in our database on 1/5/without penalty The merchant has no further obligation to Harbortouch

The funds were released on July 2, and deposited into the merchant’s account on 7/3/Legal GroupHarbortouch

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: For starters the attachment is NOT even my place of business On another topic in regards to batching it was your employee / representative who installed our machines and set them up You put money INTO my account and took it out The customer DID NOT request/rebuttle their swipe of the card Be responsible for your representative and YOU pursue the customer I pay your services, now provide them I have been VERY patient during the process and have done without funds, now it's time to make things rightI am still currently with your services, "do the right thing" Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Although we accept the terms, we do want the business to understand that we were told by their representatives that there was not a contract, and we could cancel at any time We were also told by one of their business associates, Victoria G***, that she was handling the cancellation well before April We feel as if we were unfairly treated, and the reason we accept the terms is because it appears we will not be able to get the amount we deserve, and we do no longer want to use time or other resources in getting the matter fairly resolved Regards, [redacted] 10/27/ Complaint Anthony from Harbortouch came to my business about credit card servicesHe told me that no one could beat their rates and what a great company they areHe also told me that if I was unhappy with the service, he would return my moneyHe asked me a check for $for the credit card machine and it would be sent out and his brother would set it up, that also works for Harbortouch The credit card machine was sent, and his brother would not set it up (no one would return my calls) I attempted to dry it up myself but it would not workI contacted the tech support and it would still not workThen I contacted customer service that they sent me a junk machine and no one wanted to make things rightHerman L [redacted] emailed me about sending a new machine since I sent back the old oneI told him I didn't appreciate the fact that I am a small business and I feel like I have been scammedI had already got a credit machine through my bank by this time because I had to have one to operate my businessHe told me he would lower my rate and sent the new machineI told him I already had a machine and I wanted my money back because this whole ordeal was terribleHe told me that if I haven't used the new company's credit card machine through my bank then the contract is voidI told him I don't want Harbortouch's services and he told me that I will not get my money backThey kept taking money from my checking account for the monthly fee for a machine I never usedThis company has said one thing and done another throughout my whole experienceThey told me I would have to pay a large sum to cancelThey only paper I signed was for the machine with a $starter checkThey will not email me back or return my calls Desired Resolution I would like my $back for the machine I never used and is still in the box Also, the monthly fees they keep charging me for something I have never used Consumer Business Dialog

Our Account Resolution Manager will be reaching out to the merchant to address the issues presented in their complaintLegal GroupHarbortouch

On April 11, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules A copy of the Merchant Application is attachedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/termsThe Processing Agreement is for a three (3) year term and automatically renews for consecutive two (2) year periods.On April 10, 2012, the merchant entered into a Harbortouch POS System Service Agreement (“Service Agreement”)The Service Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with a (1) POS system, at little to no upfront cost, based on his commitment to a five (5) year agreement for support service based on a monthly fee and other applicable chargesThe Service Agreement consists of Exhibit A and the Service Agreement’s terms and conditionsA copy of the Service Agreement is attached to this letterThe Service Agreement automatically renews for consecutive four (4) year terms.The Processing Agreement has an applicable early termination fee (“ETF”) calculated by multiplying the remaining months in the current term by $or the minimum ETF of $whichever is greaterThe Service Agreement as an applicable ETF calculated by multiplying the remaining months in the current term by the monthly service fee Harbortouch requires cancellation requests in writing We will not cancel a merchant’s account with a phone call Harbortouch understands the disruption of cancelling processing services to a merchant can have detrimental consequences to the merchant’s business activities Therefore, Harbortouch’s policy is to have all cancellation notices in writing to verify the request with the authorized party(ies) on the account and to ensure the request is the desire of the merchantThe merchant never returned the requested form provided for signature and date.The merchant account was terminated on September 7, when charges were rejected from the merchant’s checking accountThe applicable ETFs were applied to the merchant accountWe encourage the merchant to contact our collection department at [redacted] to make arrangements to settle their account.All processing fees and charges incurred by the merchant are valid in accordance with the terms and conditions of the Processing Agreement and the POS Service Agreement.Nothing contained herein should be deemed an admission or waiver of Harbortouch’s rights under applicable lawHarbortouch expressly reserves all of its rights, remedies and defenses in law or in equity.HarbortouchLegal Group

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I am pleased that Harbortouch has made their decision although I am concerned they have simply turned the matter over to a collection agencyTime will tell if that has happened.Also, I do not have a copy of the terms and conditions, nor up until their response I didn't know where to abtain one Thanks for your help Regards, [redacted] Read More Customer Complaints: > $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });

We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products We take the loss of a customer’s business very seriously and, if given the opportunity, will do whatever we can to make the merchant a satisfied Harbortouch customer There are two distinct agreements: A Merchant Transaction Processing Agreement On December 7, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules A copy of the Merchant Application is enclosedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/terms (See Section and of the Terms and Conditions for details regarding term of agreement and termination.) B Point of Sale Service Agreement On December 7, 2015, the merchant entered into a Harbortouch Elite POS System Service Agreement (“Service Agreement”)The Service Agreement governs the terms and conditions whereby Harbortouch agreed to provide your client’s business with two (2) Elite POS systems, at little to no upfront cost, based on his commitment to a three (3) year agreement for support service based on a monthly fee and other applicable chargesThe Service Agreement consists of Exhibit A and the Service Agreement’s terms and conditionsA copy of the Service Agreement is attached to this letter On February 1, the POS System was installed at the merchant’s business location; please see the attached Install Sheet dated February 1, On the day of installation training was offered via webinars for the owner and employees at convenient times 24/The merchant never took advantage of the free training services offered Additionally, Harbortouch provides our merchant customers with POS Systems, at little to no upfront cost This includes all of the necessary hardware, software and installation of the equipment We then support our merchants by offering 24/customer and technical support We do this strictly in reliance on a merchant’s commitment to enter into the three (3) year Service Agreement If a merchant terminates its commitment prior to the end of the contract, we suffer substantial financial lossesTherefore, we are extremely vested in the success and financial viability of our merchants Regarding the processing of chip cards, Harbortouch can provide the merchant with a [redacted] and [redacted] credit/debit card terminal that are EMV compliant The merchant can ship the POS System equipment to Harbortouch Payments, LLC, NIrving Street, Allentown, PA (provide Merchant Account ID inside carton(s) All processing fees and charges incurred by the merchant are valid in accordance with the terms and conditions of the Processing Agreement and the POS Service Agreement Nothing contained herein should be deemed an admission or waiver of Harbortouch’s rights under applicable lawHarbortouch expressly reserves all of its rights, remedies and defenses in law or in equity Legal Group Harbortouch

After a detailed review of the merchant account, Harbortouch has determined the individual filing the Revdex.com complaint is not the owner of the merchant account or an authorized signer No further information will be provided regarding this merchant accountLegal GroupHarbortouch

We are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products and services Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products We take the loss of a customer’s business very seriously and, if given the opportunity, will do whatever we can to make you a satisfied Harbortouch customer.There are two distinct contracts that the merchant entered into with Harbortouch as described below Merchant Transaction Processing Agreement On February 4, the merchant entered into a Harbortouch Merchant Transaction Processing Agreement (“Processing Agreement”)The Processing Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with processing services for credit/debit card transactionsThe Processing Agreement consists of the Merchant Application and the Terms and Conditions, together with its addenda, attachments and schedules A copy of the Merchant Application is attachedThe merchant received a copy of the Terms and Conditions prior to signing the Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/terms The Processing Agreement is for a three (3) year term and automatically renews for consecutive two (2) year periods Point of Sale Service Agreement On January 31, 2014, the merchant entered into a Harbortouch POS System Service Agreement (“Service Agreement”)The Service Agreement governs the terms and conditions whereby Harbortouch agreed to provide the merchant’s business with a POS system, at little to no upfront cost, based on her commitment to a five (5) year agreement for support service based on a monthly fee and other applicable chargesThe Service Agreement consists of Exhibit A and the Service Agreement’s terms and conditionsA copy of the Service Agreement is attached· The merchant agreed to the Terms and Conditions of the Service Agreement by signing the Personal Guarantee (see page 2);· Section Exclusive Credit Card Processing explains the terms of the agreement that the merchant agrees to exclusively use Harbortouch processing services; · We refer the merchant to Section Merchant Security of the Service Agreement Merchant waives any claims hereunder against Harbortouch , or as a result of any unauthorized access to the merchant’s systems Harbortouch further disclaims any responsibility or liability for problems resulting in or related to merchant’s decision to use a particular internet service provider or related to its ability to connect to the internet On October 27, Harbortouch offered the merchant a phone based terminal VXfor times when the internet service goes down If the merchant chooses to cancel, the Processing Agreement and the Service Agreement have applicable early termination fees (ETFs) in accordance to the Terms and Conditions of the Agreements I encourage the merchant to contact our Account Resolution Manager at ###-###-#### to assist with obtaining the [redacted] terminal or make arrangements to return the equipment.Nothing contained herein should be deemed an admission or waiver of Harbortouch’s rights under applicable lawHarbortouch expressly reserves all of its rights, remedies and defenses in law or in equity.Legal GroupHarbortouch