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April 30, 2015KickX GolfP.OBox 1047Vista, CA 92085Revdex.comAttn: [redacted] Viewridge Ave., Suite 200San Diego, CA 92123RE: ID# [redacted] We received the letter you sentHe placed his order via the internet on1/15/for the KickX TourZ Golf Balls and the Medicus CMOverspin Putter.We believe in our products and want to make our customers' use of them asconvenient as possibleWe offer a day no-questions-asked money backguarantee, as well as a month replacement warranty.We are sorry that he apparently misunderstood the terms and conditions ofthe offers he acceptedAttached you will find copies from the website where heplaced his orderExhibit shows the KickX TourZ Golf Balls offer that he accepted:"Pay nothing but $S&H today for today's shipment and then you will be billed$in days to your credit card." After adding this to his cart, he was offeredand accepted to try the Medicus OverSpin Putter for $1.00: "Pay only $for thefirst daysAfter days, you will be charged just monthly payments of $29.95."We spoke with him on 4/20/to provide return information and a prepaid UPS labelso that he could send back his order at no costUpon receipt of this letter, we havetracked the return which shows the order is on its way backHe has been refunded$160.75, and will receive no further charges or shipments.We apologize for any inconvenience that he experienced as a result of thispurchaseWe try very hard to satisfy our customers and to learn from them whenthey have not had a good experience with usWe hope and trust that this matter isnow resolvedShould you have any further questions, however, please do nothesitate to contact us.Sincerely, [redacted]

August 14, 2015KickX GolfP.OBox 1047Vista, CA 92085Revdex.comAttn: [redacted] Viewridge Ave Suite 200San Diego, CA 92123RE: ID [redacted] We received the letter you sentHe placed his order via the internet on5/23/for the Kick X TourZ Premium Golf Balls.We believe in our products and want to make our customers' use of them asconvenient as possibleWe offer a day no-questions-asked money backguarantee, as well as a month replacement warranty.We are sorry that he apparently misunderstood the terms and conditions ofthe offer he acceptedExhibit shows the Kick X Tourz Golf Balls offer he accepted:"Try the Tourz Balls FREE with $S&H for days! Love it or you'll never even becharged! Keep it and it's just with FREE S&H for the dozen premium balls!!"The offer is further explained (Exhibit 2) on the same web page, though it is printedout on two: "Pay nothing but $S&H today for today's shipment and then you willbe billed $in days to your credit card." He was not on a monthlymembership for the Kick X TourZ Golf Balls, and received only the one dozen at$plus California taxHe will receive no further charges or shipments.We apologize for any inconvenience that he experienced as a result of thispurchaseWe try very hard to satisfy our customers and to learn from them whenthey have not had a good experience with usWe hope and trust that this matter isnow resolvedShould you have any further questions, however, please do nothesitate to contact us.Sincerely, [redacted] ***1-800- [redacted]

RE: ID# [redacted] We have received the letter you sent.As mentioned in her letter, she initially received just of the clubs she ordered There was a lengthy decline on the authorization payment for the 2nd club, which successfully processed on 11/7/The club was shipped out on 11/11/and was delivered on 11/18/We have placed a 30-day hold on payments due to the delay to allow her time to try out the product We contacted her on 11/24/to explain what happened She appreciated the follow up.We do apologize for any inconvenience that she experienced as a result of this purchase We try very hard to satisfy our customers and to learn from them when they have not had a good experience with us We hope and trust that this matter is now resolved Should you have any further questions, hoowever, please do not hesitate to contact us.Sincerely, [redacted] ***1-800- [redacted]

june 4, 2015KickX GolfP.OBox 1047Vista, CA 92085Revdex.comAttn: [redacted] Viewridge Ave Suite 200San Diego, CA 92123RE: ID [redacted] We received the letter you sentHe placed his order via the internet on3/22/for the Kick X TourZ Premium Golf Balls.We believe in our products and want to make our customers' use of them asconvenient as possibleWe offer a day no-questions-asked money backguarantee, as well as a month replacement warranty.We are sorry that he apparently misunderstood the terms and conditions ofthe offer he acceptedExhibit shows the Kick X TourZ Golf Balls offer he accepted:"Try the TourZ Balls FREE with $S&H for days! Love it or you'll never even becharged! Keep it and it's just with FREE S&H for the dozen premium balls!!"The offer is further explained (Exhibit 2} on the same web page, though it is printedout on two: "Pay nothing plus $S&H today for today's shipmentIf you decide tokeep the shipment and do not return it then you will be billed $in days toyour credit card." He received a full refund less S&H via his financial institution on5/13/He needn't return the order and will receive no future charges or shipments.We apologize for any inconvenience that he experienced as a result of thispurchaseWe try very hard to satisfy our customers and to learn from them whenthey have not had a good experience with usWe hope and trust that this matter isnow resolvedShould you have any further questions, however, please do nothesitate to contact us.Sincerely, [redacted] ***1-800- [redacted]

RE: ID ***We received the letter you sentHe placed his order via the internet on 2/6/15for the Kick X TourZ Premium Golf Balls.We believe in our products and want to make our customers' use of them asconvenient as possibleWe offer a day no~questions-asked money backguarantee, as well as a month replacement warranty.We are sorry that he apparently misunderstood the terms and conditions ofthe offer he acceptedExhibit shows the Kick X TourZ Golf Balls offer he accepted:"Try the TourZ Balls FREE with $S&H for days! Love it or you'll never even becharged! Keep it and it's just with FREE S&H for the dozen premium balls!!"The offer is further explained (Exhibit 2) on the same web page, though it is printedout on two: "You will be shipped one dozen balls today, and another dozen ballsevery days thereafter until you cancelPay nothing plus $S&H today fortoday's shipment and then you will be billed $in days to your credit caret.Thereafter, each dozen balls is $with free S&H charged to your same card." Hewas provided with return information on 2/25/We have yet to receive the returnedproduct, but we have removed the final paymentHe will receive no further chargesor shipments.We apologize for any inconvenience that he experienced as a result of thispurchaseWe try very hard to satisfy our customers and to learn from them whenthey have not had a good experience with usWe hope and trust that this matter isnow resolvedShould you have any further questions, however, please do nothesitate to contact us.Sincerely,*** ***

I HAVE RECEIVED THE REQUESTED ADJUSTMENT AND THIS COMPLAINT MAY BE CLOSED

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me The refund the company stated in their response to my complaint ID *** has already been credited to my account I will consider this complaint resolved to my satisfactio.Thank you so much for your assistance in this matter and for the great things you do on an ongoing basis
Regards,
*** ***

Hi, This is in regard to complaint ***It appears that the entity behind the scam is shopmaxtv.comThe lead to the scam offer is
http://www.shopmaxtv.com/***
Thanks for your effortsJust getting them listed with a complaint may help protect other folks
from their bad practices

july 28, 2015Shop Max TVP.OBox 1047Vista, CA 92085Revdex.comAttn: *** ***Viewridge Ave Suite 200San Diego, CA 92123RE: ID ***We received the letter you sentHe placed his order via the internet on6/27/for a dozen plus a
sleeve of the Kick X TourZ Premium Golf BallsHe wascharged the full cost of $and his order was shipped to him.We believe in our products and want to make our customers' use of them asconvenient as possibleWe offer a day no-questions-asked money backguarantee, as well as a month replacement warranty.On 7/1/15, we spoke with him and he requested to cancel his order, but it hadalready shipped outWe spoke with him again on 7/7/and refunded his account infullHe will receive no further charges or shipments.We apologize for any inconvenience that he experienced as a result of thispurchaseWe try very hard to satisfy our customers and to learn from them whenthey have not had a good experience with usWe hope and trust that this matter isnow resolvedShould you have any further questions, however, please do nothesitate to contact us.Sincerely,*** ***1-800-437-

july 28, 2015Shop Max TVP.OBox 1047Vista, CA 92085Revdex.comAttn: *** ***Viewridge Ave Suite 200San Diego, CA 92123RE: ID ***We received the letter you sentHe placed his order via the internet on6/27/for a dozen plus a sleeve of the Kick X TourZ Premium Golf
BallsHe wascharged the full cost of $and his order was shipped to him.We believe in our products and want to make our customers' use of them asconvenient as possibleWe offer a day no-questions-asked money backguarantee, as well as a month replacement warranty.On 7/1/15, we spoke with him and he requested to cancel his order, but it hadalready shipped outWe spoke with him again on 7/7/and refunded his account infullHe will receive no further charges or shipments.We apologize for any inconvenience that he experienced as a result of thispurchaseWe try very hard to satisfy our customers and to learn from them whenthey have not had a good experience with usWe hope and trust that this matter isnow resolvedShould you have any further questions, however, please do nothesitate to contact us.Sincerely,*** ***1-800-437-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There were items orderedOnly item was identified in the complaintThe supplier cancelled both orders due to "customers bad feelings"Once again they demonstrate callous disregard for the customer and manipulate material transactions behind the scenes
Regards,
*** ***

This has been resolvedSent from my iPad excuse typos. *** *** ** ***(***) ***-***

We received the letter you sentHe placed his order via the internet on 8/4/for the Optimal Putting eBook and Pure Strike Disc DVD SetHe was charged $and his order was shipped to him.We spoke with him on 8/5/when he requested that the order be cancelled, but the order did ship out
that dayWe offer a day no-questions-asked money back guarantee on all products, as well as a month replacement warranty.On 8/24/16, his order was returned and he was refunded in fullWe Contacted the Customer and he indicated that he is satisfied with the OutCOmeWe apologize for any inconvenience that he may have experienced as a result of this purchasesWe try very hard to satisfy our customers and to learn from them when they have not had a good experience with us.We greatly respect the job your office does in protecting consumers and appreciate this opportunity to respond to your inquiryWe hope and trust that this matter is now resolvedShould you have any further questions, however, please do not hesitate to Contact us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.There were items orderedOnly item was identified in the complaintThe supplier cancelled both orders due to "customers bad feelings"Once again they demonstrate callous disregard for the customer and manipulate material transactions behind the scenes
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

April 30, 2015KickX GolfP.OBox 1047Vista, CA 92085Revdex.comAttn: *** ***Viewridge Ave., Suite 200San Diego, CA 92123RE: ID ***We received the letter you sentHe placed his order via the internet on 1/9/15for the Kick X TourZ
Premium Golf Balls.We believe in our products and want to make our customers' use of them asconvenient as possibleWe offer a day no-questions-asked money backguarantee, as well as a month replacement warranty.We are sorry that he apparently misunderstood the terms and conditions ofthe offer he acceptedExhibit shows the Kick X TourZ Golf Balls offer he accepted:"Pay nothing plus $S&H today for today's shipment and then you will be billed$in days to your credit card." We are willing to extend the money backguarantee period if he would like to return his order for a refundHe will receive nofurther charges or shipments.We apologize for any inconvenience that he experienced as a result of thispurchaseWe try very hard to satisfy our customers and to learn from them whenthey have not had a good experience with usWe hope and trust that this matter isnow resolvedShould you have any further questions, however, please do nothesitate to contact us.Sincerely,*** ***

RE: ID *** We received the letter you sentShe placed her order via the internet on 5/9/for a sleeve and dozen Kick X Tourz Premium Golf Balls. We believe in our products and want to make our customers' use of them as convenient as possibleWe offer a day
no-questions-asked money back guarantee, as well as a month replacement warranty. We are sorry that she apparently misunderstood the terms of the offer acceptedAn order cannot exist without the customer submitting itShe mentions she closed the browser, but this was after she had hit the 'Submit' button on the orderShe has been refunded the full price through her bank via disputeShe will receive no further charges or shipments. We apologize for any inconvenience that she experienced as a result of this purchaseWe try very hard to satisfy our customers and to learn from them when they have not had a good experience with usWe hope and trust that this matter is now resolvedShould you have any further questions, however, please do not hesitate to contact us

The company paid my refund. This complaint is closed Ingeborg ***
complaint #***

RE: ID# [redacted]We have received the letter you sent.As mentioned in her letter, she initially received just 1 of the 2 clubs she ordered.  There was a lengthy decline on the authorization payment for the 2nd club, which successfully processed on 11/7/12. The club was shipped out on 11/11/15...

and was delivered on 11/18/15. We have placed a 30-day hold on payments due to the delay to allow her time to try out the product.  We contacted her on 11/24/15 to explain what happened.  She appreciated the follow up.We do apologize for any inconvenience that she experienced as a result of this purchase.  We try very hard to satisfy our customers and to learn from them when they have not had a good experience with us.  We hope and trust that this matter is now resolved.  Should you have any further questions, hoowever, please do not hesitate to contact us.Sincerely,[redacted]1-800-[redacted]

Hi [redacted], The dispute noted below has been closed by the Revdex.com as unresolved, but I wanted to pass on that the company overnighted me a check yesterday for all monies I paid them.  They’ve now actually refunded me for the actual purchase I made twice, and I was fine with the purchase itself… it was the ancillary item that was not thrown in (and the monthly recurring charge) that was the issue.  Anyway, wanted to pass on that it’s resolved… actually I owe them $11.98 now to return their credit overage. Thanks [redacted]