SimonMed Imaging, Inc.

I had a ct scan on 7/8/2019. I did not know it, but I was overcharged my copay at the time of service. After getting my 'explanation of benefits' from the insurance company, I called Simonmed to have the over payment credited. I have spoken to the billing department 3 times, 8/5/19, 8/20/19 and 8/26/19 and have received different stalling tactics. Over 2 months later and I have yet to receive a refund. I will not use their facilities again

Cash buyers (people without health insurance) BEWARE. They do NOT tell you their prices are estimates. I paid in full on the day of service specifically stating I did not have insurance. They billed at insurance rates, billed an insurance company I told them I wasn't insured with, then sent me the bill when the insurance company didn't pay. If you are a cash pay health services consumer, do not choose to go here. I will be filing with the BBB as when I called customer service they just offered payment arrangements. You get no stars when you lie to the consumer.

If you don't want your good credit to be put at risk AVOID Simon Med! I just got a notice from a collection agency for a bill I had never received. I called Simon Med and dicovered they had sent 4 bills to a Phoenix address I left over15 years ago! As papers asking for an address as well as other information have to be filled in each visit there was NO excuse for this. And as the imaging took place in Prescott where I now live, common sense alone should have made it obvious my address was no longer 90 miles away. There is no way I will ever go back to Simon Med and their utterly incompetant billing department. If you value your credit and good name AVOID!

I had appt scheduled and rescheduled. And then I was told they can not do it on the time set, wanted to reschedule for Monday. Tried to call the manager she refused to talk to me. Tried to talk to the in charge of the manager only to get runaround. I could not talk to anybody.

What business they are in? Medical facility with no management and no customer care of any kind.

These people provide the worst patient service I have ever been involved with. They over schedule appointments and when you arrive they tell you they are running over hour behind. This is not the first time they have done the exact thing and the worst thing is they really don't care and are arrogant about it. If you are able use a different provider.

I am so angry with simonmed imaging, inci would not recommend using their servicesnot only did it take me over a month to contact a scheduler, the day of my appointment (after taking medication prescribed for my mri with contrast) I receive a call telling me that my appointment time has been moved and basically screwing me and forcing the change of all of my doctor appointmentsthis place sucks *** and I hope nobody else has to deal with this in their time of medical need

Dear Valued Customer,
I apologize for the confusion regarding your recent bill. The current balance is not for the diagnostic mammo, as we do not bill for exams not provided. This balance was resubmitted to your insurance due to requested updated information.
The current balance on your account is pending until we receive an update from your insurance company, which typically takes business days. Please reach out to our billing department after the window should you have additional questions. They can be reached at (480) 809-4350.
Sincerely,
Amy Z

Mrs***,
Again, I can set up an appointment for you with a physicians order, a note will not suffice. This will not be billed to your insurance for the secondary exam, as stated previously.
Please contact me at ###-###-#### if I can be of further assistance
Sincerely,
Amy Z

To Whom it May Concern,I apologize for your perception of our billing procedures. I can assure you that we are not violating the policy of our contract with any insurance company. You had a balance of $due for both dates of service. You paid this on
03/20/2015. A letter (#3) was already prepared for mailing, which was sent to you on 03/26/15. You did receive this statement after you had already paid your account in full. Currently, you do not have a balance due on your account for dates of service, and you are not due a refund. You should not have received a subsequent statement after the 03/26/statement for the $(this was part of November's charges). We understand that insurance and billing processes may be confusing at times, especially with multiple codes of different dates of service. If you have any additional questions regarding your account, our billing team would be more than happy to answer these questionsThey can be reached at ###-###-####.Sincerely,*** ***Privacy Officer & Compliance Specialist?

Thank you for taking the time to inform us of your less than satisfactory experience during your recent encounter with SimonMed Imaging I have thoroughly investigated this complaint, and hope to have resolved this matter.I reviewed your complaint thoroughly and hope to have resolved
this matter to your satisfaction SimonMed Imaging will agree to accept the original quoted price of $for your x-ray Please understand that pricing provided prior to having the exam performed is an estimate only, and ultimately, it is up to the patient to confirm their contractual obligations with their insurance company, to determine out of pocket expenses and understand their deductibles I apology that this was not presented to you prior to your appointment.If I may be of further assistance to you, please do not hesitate to contact me at the number listed below

I apologize for the delay in your refund. I have confirmed your refund is due in the amount of $348.71. You should receive your within week, however, due to the holiday, there may be a slight delay. Should you have additional questions, please reach out to our billing office
directly at (*** *** and Brenda will be more than happy to assist you.
Sincerely,
Amy Z***

Revdex.com Serving Central September 9, N 12th St, Phoenix, AZ Grove Ave, Prescott, AZ W 16th Street, Suite 205, Yuma, AZ 602-464-| 928-772-| 928-919- arizonaRevdex.com.org
RE: Complaint ID#: ***
Ms***,
I have included a copy of your credit card refund receipt dated 8/5/in the amount of $If the amount does not reflect on your account, we suggest you follow up with your bank to assist in locating the refund
At this time, we are unable to provide a Patient History Report that shows your account at a zero balance due to refunds being processed to your insurance for duplicate paymentsHowever, we do show on both EOB’s that your responsibility is $
Again, we apologize for any frustration that may have resulted from thisWe hope you are satisfied with the outcome of your concerns
Sincerely,
Carley O***
Compliance Specialist
*** * *** ** *** ***
Scottsdale, AZ

Good afternoon Marie, Given the fact that the patient has already paid, this seems to be “resolved” as far as his concerns with his credit are concerned I understand that the patient feels that we bait and hook patients, but this simply is not the case SimonMed Imaging makes every effort possible to get the best estimate for our patients, and unfortunately, for whatever reason, we are unable to provide a satisfactory estimate 100% of the time I understand that patients expect accurate information and SimonMed Imaging attempts to provide this to every patient, but when you are dealing with a moving component, such as an insurance company, you cannot always anticipate exact charges I have reviewed the documentation of the original estimate and the information we received from the patients insurance company I cannot determine that SimonMed Imaging was responsible for creating the incorrect estimate I would love to be more helpful in this matter, but unfortunately, we must agree to disagree in this resolution. I am truly apologetic to the patient for his unsatisfactory experience with SimonMed Imaging and while I understand his frustrations, the patient needs to understand that we made every attempt to provide him with the most accurate information available to us at the time services were rendered Thank you, *** ***HIPAA Privacy Officer & Compliance Specialist

July 28,
Ms***,
We sincerely apologize if your insurance was not contacted when questions were raised about the amount dueWe have spoken with our staff to ensure in the future they are contacting the insurance company when requested by the patientOn the other hand, we do inform our patients via the "Consent to Treat" form that the amount quoted is simply an estimateTypically, our system does provide an extremely accurate estimate
I have confirmed with our billing team that the refund check was placed in the mail todayWe apologize for any frustration that may have resulted from this and we appreciate you informing us of your experience because it allows us to view where we may improveUltimately, patient satisfaction is our top priority and we work hard to quickly remedy any concerns that may ariseWe hope you are satisfied with the outcome of your concerns
Carley O***
Compliance Specialist
E Camelback Rd #Scottsdale, AZ

Revdex.com Serving
Central August 5, N 12th St, Phoenix, AZ Grove Ave, Prescott, AZ W 16th Street, Suite 205, Yuma, AZ 602-464-| 928-772-| 928-919- arizonaRevdex.com.org
RE: Complaint ID#: ***
Dear Sir or Madam:
We sincerely apologize for the customer service concern regarding Ms*** recent exam at SimonMed ImagingWe wish every patient to have a pleasant experience with our company and we strive to attain that with every visit
We have reviewed and investigated the complaint and the requested documents were placed in the mail today to the patient’s address on file
Regarding the refund mentioned, a refund is owed to the insurance company due to double payment we received from themI have requested one of our billing representatives follow up with the insurance to verify if the claim was reprocessed so that we may refund them promptly
Additionally, upon further investigation, it was discovered that the time of service payment was posted to the incorrect accountIt appears that the insurance will cover the full cost of the examThat being said, the full amount of $was refunded to the credit card used at time of service on 8/5/16; please allow 3-business days for your account to be creditedThe refund receipt is included in the mailed documents
Again, we apologize for any frustration that may have resulted from Ms*** recent visit with SimonMed ImagingWe hope Ms*** is pleased with this outcome and considers SimonMed for future imaging services
Sincerely,
Carley O***
Compliance Specialist
*** * *** ** *** ***
Scottsdale, AZ

This review is for billingI had a mammogram done in Sept.and the receptionist had all my insurance information on the referral form from my primary doctorThe exam was to be covered under a well woman exam I have never paid anything in the past for this particular diagnostic testI have also been using Simon med in the pastThree days ago I received a bill in the mail from Simon Med billing Dallas Texas stating that I owed $Bill stated that they have contacted my insurance company -the name of my insurance company was listed on the billing statement -and yet it also said that I am responsible for the balance dueThe balance due that was circled in red ink was $I called the automated system but the only thing the system would let me do would be to pay the balance due which again was stated is $Being frustrated with the automatic system I called the next day to speak to a person .I was placed on hold for to minutesThen when I asked about this bill and the gal looking at my records she told me that the bill was sent in error! In error! If I was a senior and I've gotten this bill I would have been nervous about not paying it and I would've paid the $The nerve of them to say it was sent in errorI asked to speak to supervisor but there was no one availableI then decided to call the Glendale office where this mammogram took place and asked to speak to the billing department thereI shared my story with the person I talked to and when she gave me the runaround I told her I wanted to speak to a supervisor because I thought this was truly an unacceptable statement and I was going to report them to the Revdex.com and also to the Arizona Attorney GeneralThis looks very much like a scam just to get my $plus to get payment from the insurance company I waited on the phone to speak to the supervisor who after minutes and said the supervisor was unavailable and to try again the next morningI called the next morning and spoke to a gal in billing named Megan who stated that she would get the supervisor ...again she was in a meeting and was unavailableI was told that she would call me back -she had my cell number and I waited last night for her to call me backNo phone call.v" Very very unacceptableI will be reporting this ,as I said, to the Revdex.com and also to the Arizona Attorney General's officeI also wrote a statement on Yelp because it doesn't seem I can get through via the phone calls
WATCH YOUR STATEMENT!

To whom it may concern,We apologize for the time and headache caused by our errorsThe patient came in July 2013, and the wrong insurance was entered (*** error) which led to multiple billing errors I have written off this charge due to our errorsThe patient came back in July
for another service, that exam was correctly billed, and the insurance processed $to the patients deductible. Due to the inconvenience the patient experienced with the billing, I have instructed staff to write off the patients balance for the charge as wellA staff member has called and left a voicemail for the patient to call us back, so we can explain all of this. She will not have a balance with *** *** as of today. *** ***Director of Business Development***SimonMed ImagingSee Tomorrow Today

This problem is now being resolved by Simon Med so I will withdraw my complaintThank you
Regards,
*** ***
On Mon, Dec 21, at 9:AM, Cherie *** wrote:This problem is now being resolved by Simon Med so I will withdraw my complaintThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me as long as they investigate it promptly, within days I have had this
response in the past from SimonMed and never heard from them I will wait for the business to perform this action within days and, if it does, and I am refunded $459.99, I will consider this complaint resolved
Regards,
*** ***

SimonMed Imaging on 27th ave in Deer Valley is the single WORST RUN facility I have ever had the horrible luck dealing with!! Their chestaff was rude and totally uncaring about customer serviceAfter having to endure their staff, I was then subjected to an hour and a half wait after which I inquired at the desk what was taking so longI was told that it would be another hour before I could be seenI would have understood if the place was extremely busy or crowded, but there was only one other couple there!! I told their obnoxious staff to return my insurance cards and that I was taking my business elsewhere, to which they responded "So"
I am making sure to tell everyone I know exactly what a cruddy operation SimonMed is running and I plan to put it on the internet as well!! I served years in the United States Air Force and fought in two wars and countless insurgencies during my career so that I could be treated like THIS!! By some mega health care agency that treats its customers like *** !!! I am urging ALL VETERANS to AVOID this RATHOLE!!