Soco Apartments

To whom it may concern:Response to complaint received.Per parking policy all vehicles must have parking permits this was signed by the resident in this issue please see attached.We have worked with the resident and provided half on the towing expenseThere was no verbal conversation of end of the month expiration

To whom it may concern:Response to complaint received.Per parking policy all vehicles must have parking permits this was signed by the resident in this issue please see attached.We have worked with the resident and provided half on the towing expense. There was no verbal conversation of end of the...

month expiration.

Complaint: [redacted]
I am rejecting this response because:I should not have to pay half of anything for something that was not my fault, and even in their response they stated this was a verbal agreement between myself and the apartment manager. So by the apartment manager making a verbal agreement that hold her responsible and accountable for my vehicle being towed. 
Regards,
[redacted]