Software Plaza

I purchased an online download of Windows thru "Software Plaza" I immediately had problems trying to get it installedI called their support line and got an answering machineThen I decided to check this Revdex.com site and got the bad news about "Software Plaza"I've never had a problem with an online purchase beforeI called my bank right away and was able to stop the payment from getting to "Software Plaza" I will be more careful in the future!

Sir/Ma'am, I was finally able to get a hold of the company and was able to resolve the issue myself I was refunded the money in which I paid for Window with out a proper activation key Please mark my case as Resolved Thank you for your assistance

Refund has been issued ! Transaction ID: [redacted] Payment Method: [redacted] Amount: USD (59.00) Customer Name: *** [redacted]

Refund has been issued ! Transaction ID: [redacted] Payment Method: [redacted] Amount: USD (59.00) Customer Name: *** [redacted] / [redacted] Style Definitions */

Hello, What method of activation did you try? Please proceed and attempt to activate your product using the automated system (phone activation) and advise if the issue still persistsWe provide protection on purchases to all our customersYou may directly reach us at [redacted] Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThank you for your efforts Regards, [redacted]

Thank you for providing the order number. For some reason the order didn't placed on our server currently But I was able to see in our merchant account and I'll issue a full refund ASAP Also I find out the reason why order didn't placed its because you used a expired discount code .Sorry for inconvenience .

We have issued a refund to customer Thanks

we dont have any order under your name please provide a valid order number !!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your
reference, details of the offer I reviewed appear below
I am unsure why my order number would not appear in their system This is the first reply I have received from a SoftwarePlaza representative and it seems that they are unwilling to investigate the issue or provide a refund to my card Here are my order details, as provided by SoftwarePlaza.com: Order ID: 1*** Product: Microsoft Windows Professional 64-bit Full Version SP1 SKU : kingsoftware_FQC-000129 Item no : Price: $60.80 Date ordered: 03/31/2015 Qty: 1I emailed the SoftwarePlaza helpdesk and never received a reply from a person My auto-generated helpdesk ticket is: #RK8HIn this email, I included my SoftwarePlaza-generated automatic email reply with my order information I'm happy to forward this along to you again If I could work with a SoftwarePlaza representative, I would be happy to provide more details on the credit card transaction so you can find it in your system Please contact me if you wish to resolve this problem Unfortunately, a one-sentence reply with no detail does not help
Regards,
*** ***

Sir/Ma'am,
I was finally able to get a hold of the company and was able to resolve the issue
myself. I was refunded the money in which I paid for Window with out a proper activation key. Please mark my case as Resolved. Thank you for your assistance

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI finally was able to get in and get my Key that I paid for. I was about weeks later
Regards,
*** ***

Thank you for providing the order numberFor some reason the order didn't placed on our server currently But I was able to see in our merchant account and I'll issue a full refund ASAP
Also I find out the reason why order didn't placed its because you used a expired discount code Sorry for inconvenience

This company is an absolute scam! I ordered Microsoft Office from their website and the order and product key were emailed to meI entered the product key and it was an invalid key
I called their company and couldn't get anyone to answerIt took me times calling in to finally get someone on the phoneOnce I did this individual was highly disrespectful, rude and not helpful with the problemHe told me it was, "User Error, and I needed to copy and paste the key (which I had already tried)He then tells me, "Well, I show it's a valid key so I don't know what to tell you."
I then used their online chat and the person talking to me had no grasp of the English language nor did they even care that I was having an issue!
DO NOT be lured by their pricing! It will be nothing but a headache!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For
your reference, details of the offer I reviewed appear below
I am unsure why my order number would not appear in their system This is the first reply I have received from a SoftwarePlaza representative and it seems that they are unwilling to investigate the issue or provide a refund to my card Here are my order details, as provided by SoftwarePlaza.com:
Order ID: 1***
Product: Microsoft Windows Professional 64-bit Full Version SP1
SKU : kingsoftware_FQC-000129
Item no :
Price: $60.80
Date ordered: 03/31/2015
Qty: I emailed the SoftwarePlaza helpdesk and never received a reply from a person My auto-generated helpdesk ticket is: #RK8HIn this email, I included my SoftwarePlaza-generated automatic email reply with my order information I'm happy to forward this along to you again
If I could work with a SoftwarePlaza representative, I would be happy to provide more details on the credit card transaction so you can find it in your system Please contact me if you wish to resolve this problem Unfortunately, a one-sentence reply with no detail does not help
Regards,
*** ***

Watch out for this online software provider I purchased a License Key for Windows Pro They promise a key and a link to download the software directly from Microsoft I paid for the software and they game me a key via the account on their site I never received an email invoice and the key they posted on my account shows as already assigned to another system; so key The download link from their site never worked When you try to resolve, they don't answer calls or messages Fortunately, my credit card company is willing to refund my purchase as fraudulent Many other online postings with the same experience from this vendor

I made a complaint but after sending the complaint I followed the instructions provided by their support and I received the proper product from the companyID#***

customer got the email include download information on Mar 23,
1:00:PMhe can log in to his account on softwareplaza.com and click on messages or click on the link below https://softwareplaza.com/customer/message/also
note softwareplaza.com is a marketplace and does not sell anything if you have any question you have to contact the seller directly https://softwareplaza.com/how-to-contact-seller

Hello,
 
What method of activation did you try? Please proceed and attempt to activate your product using the automated system (phone activation) and advise if the issue still persists. We provide protection on purchases to all our customers. You may directly reach us at...

[redacted]. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Thank you for your efforts.
Regards,
[redacted]