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Sombar &

107 N Walnut St, Milford, Delaware, United States, 19963-1447

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Tom Sombar and his staff are extremely professional and competent. You can always get in touch with Tom throughout the year and you can be assured that he will have the answer to your questions. He and his staff are friendly and always go out of their way to make things very easy...especially around "tax-time." His rating in my opinion is 10 out of 10! Marjorie Wuestner, Lewes, DE

On January 23, 2018, my husband and I met with ***, owner, and agreed that he would do our taxes through e-filing by the end of Februaury 2018, since our goal was to buy a house within the next two months. We had never used this compnay before but *** assured us that our taxes were easy and that we could expect them soon. On Februaruy 1 2018, two weeks after our initial meeting with ***, I was contacted by an associate of the company to let us know what the expenses were. I replied promptly that same morning. I had not heard anything from *** or any other associates for the remainder of Februaury. I wrote to *** via email on February 23, 2018, asking to amend our taxes and never got a reply. March and of April went by and I still did not recieve any correspondance. On May 8, 2018, I got a phone call from another associate from Sombar & Company, stating that they have been waiting for us to sign our taxes and made multiple attempts to contact us. I have phone records and email records to show that I was only contacted the two times in the above mentioned. After 3 months, my husband and I found the home of our dreams but with the negligence of this company had to let it go because our taxes were still not filed. This associate stated that they had to file an extension, but we were not contacted about this nor did we sign anything to allow this to happen. On May 9, 2018, I emailed, the owner of the company along with the two associates who had been in touch with me once before, to express my concern and disappointment with how we were handled. Not one person at the company recognized or apologized for how we were treated. Finally on May 14, 2018, my husband and I went to pick up our taxes, which were still not filed and told to sign and mail them ourselves. The owner who made eye contact with me when we arrived, made no attempt to come out and speak to us in person. We recieved a bill, but I do not feel that we should pay it's enireity. There should be a discount for the terrible service.

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Address: 107 N Walnut St, Milford, Delaware, United States, 19963-1447

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