Sonny's Cleaners

Dear Ms. Neal,  In response to Revdex.com Complaint ID 12562665, we have sent an email to apologize for the service and delivery  problems that we have had with her recent Hanes.com order 409261575.   We also apologized for this delay in response to her emails and...

phone calls. Due to a recent systems conversion we have had systems problems resulting in this extremely high email and call volume.  We are diligently working to address these systems and service problems . We apologized for this backorder item that was cancelled.   We issued  full refund credit  for $34.97 on December 18,2017 to address her dissatisfaction with the items that she did receive and offered a complimentary Hanes.com item of her choice to apologize for these service problems.   We appreciate your bringing this problem to our attention and hope you will let us know if there is anything further we can do to assist you.   Sincerely,   Julie [redacted] Hanes Brands Inc. Office of the President Office: [redacted]               julie.[redacted]@hanes.com

Kelly [redacted] spoke with Hanes.com Customer Service on her Revdex.com Complaint ID 12361942 on 9/25/17.  We apologized for the problems that we have had during our recent systems conversion that led to the problems with inventory, shipping, and providing information on...

both her order status and billing.  We attempted to issue a credit to her credit card account but had difficulty getting this credit to go through our system.  Ms. [redacted] incurred additional charges that total $ 150.32 but Hanes   wanted to do something to try to make amends for this inconvenience.  We have issued a refund check for $ 190.63 that will be delivered through UPS on 9/27/17 to reimburse her in full for the original cost of this order and have also  offered a complimentary order to try to make amends for this inconvenience.    Please let us know if we can provide further assistance.   Sincerely,   Julie [redacted] Hanes Brands Inc. Office of the President [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12548048, and find that this resolution...

is satisfactory to me.  Thank you Revdex.com! The money has been refunded! Thank you for you efficient work at this very busy time of year. Thanks again, Susan
Regards,
Susan [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12526123, and find that this resolution is satisfactory to me. 
Regards,
Chris [redacted]

Dear Ms. Neal, In response to Revdex.com Complaint ID 12570359, we have sent an email to apologize for the service and delivery  problems that we have had with his recent Hanes.com orders 410425595 and 410563632.   We also apologized for this delay in response to...

his emails and phone calls. Due to a recent systems conversion we have had systems problems resulting in this extremely high email and call volume.  We are diligently working to address these systems and service problems .   We have issued two separate credits to his PayPal account for $8.08 to reimburse for the socks on each of these orders.  These two credits were issued  on January 11,2018.  We appreciate your bringing this problem to our attention and hope you will let us know if there is anything further we can do to assist with this complaint.   Sincerely,   Julie J[redacted] Hanes Brands Inc. Office of the President Office: [redacted]               [redacted]
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[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12169776, and find that this resolution is satisfactory to me. 
Regards,
Mitchell [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12536407, and find that this resolution is satisfactory to me. 
Regards,
Teresa [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12759999, and find that this resolution is satisfactory to me. 
Regards,
Zorriana [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12590410, and find that this resolution is satisfactory to me. 
Regards,
Zhan **

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12544113, and find that this resolution...

is satisfactory to me.  The problem has been rectified. Please cancel my complaint. Thank you.
Regards,
Jonathan [redacted]

Letter response to consumer:Dear Mr. [redacted], Thank you for contacting Hanes regarding a return you have made. We have checked and see that you have made several returns in 2015 and 2016.  The last return was for style B747 in size XL.  This return was received 11/16/2016.  We...

sent a refund check in the amount of $12.99.  The check was returned to us and we verified your address and re-sent the refund check on 12/9/16.  You then emailed us on 3/17/17 regarding the refund and we informed you our records show the check as being cashed. Can you verify what return you have not received compensation from?  We need the style number of the item returned and when the item was returned. Mr. [redacted], if we can be of future assistance, you may reach us at 1-800-994-4348, Monday through Friday from 9:00 am to 4:30 pm (EST), or on the Web at www.hanes.com.Sincerely,Reba [redacted]Consumer Care

Dear Ms. Neal,                                In response to Revdex.com Complaint ID 12536407, we have sent an email to Ms....

[redacted] apologizing for the cancellation problems with her recent Hanes.com order 410420591.  We did not want to inconvenience her further with this return.  We have issued a full refund credit  for $23.71  on December 18,2017 to reimburse her in full for this order.  We appreciate your bringing this problem to our attention and hope you will let us know if there is anything further we can do to assist you.   Sincerely,   Julie [redacted] Hanes Brands Inc. Office of the President Office: [redacted]               [redacted]

Dear Ms. Neal, In response to Revdex.com Complaint ID 12519004,please accept our sincere apologies for the service problems that we have had with the recent Hanes.com orders. We have sent our apologies to Ms. [redacted] that her package did not include the Hoodie that she...

needed by December 1, 2017.  We also apologized for this delay in response to her emails and phone calls. Due to a recent systems conversion we have had systems problems resulting in this extremely high email and call volume.  We are diligently working to address these systems and service problems . We have issued a full refund credit for $36.76 on December 18,2017 to reimburse her in full for the order that was missing the Hoodie.  We appreciate your bringing this problem to our attention and hope you will let us know if there is anything further we can do to assist you. Sincerely, Julie [redacted]Hanes Brands Inc.Office of the PresidentOffice: [redacted]               [redacted]

Dear Ms. Neal, In response to Revdex.com Complaint ID 12564615, we have sent an email to apologize for the service and delivery problems that we have had with her recent Hanes.com order [redacted]   We also apologized for this delay in response to her emails and phone...

calls. Due to a recent systems conversion we have had systems problems resulting in this extremely high email and call volume.  We are diligently working to address these systems and service problems. We have apologized for the delay in processing her return.   We show that  a full refund credit  for $15.69 was issued on December 28,2017 to address her return and have also offered a complimentary Hanes.com item to apologize for these service problems.   We appreciate your bringing this problem to our attention and hope you will let us know if there is anything further we can do to assist with this complaint.   Sincerely,   [redacted] Hanes Brands Inc. Office of the President Office: [redacted]               [redacted]

Dear Ms. Neal, Thank you for making Hanes.com aware of the problems that Andrea [redacted] had with the order number 409052991 as explained in Revdex.com complaint ID 12441958,  We apologized for the errors on this order and for the numerous service problems that you...

have had with our company .  As requested we have issued two refunds to her PayPal account for $24.27 and $21.78 to reimburse her for these two charges on 11/7/17.   We are also sending out the replacement order  through USPS Priority mail on Monday 11/13/17 for this entire order. Please let us know if there is anything further that we can do to assist with this complaint.   Sincerely,   Julie [redacted] Hanes.com Customer Service Manager 531 Northridge Park Drive Rural Hall, NC 27045 [redacted]  Extension [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12357414, and find that this resolution is satisfactory to me. 
Regards,
Shipra [redacted]