In response to [redacted] complaint # [redacted] regarding a previous resident of [redacted] ; the office has no record of the correspondences provided by the previous residentAdditionally, the previous resident did not provide [redacted] with a receipt showing the carpets had been professionally cleaned However, in an effort to resolve this matter quickly and in a manner that is satisfactory to the previous resident, [redacted] is willing to refund the $charged for carpet cleaningWe ask that the previous resident provide [redacted] with the address this refund should be sent toAttached is a copy of the final move-out statement showing the carpet cleaning charge was $75.00, not $as stated in the original complaint
In reviewing Mr[name redacted]’s letter, please allow me to respond to his concernsWe do not require residents to pay a full month’s rent if they are moving in the middle of the month Our accounting system is unable to pro-rate the final month’s rent and will always reflect the full month of rent Residents that are moving out are told to come to the office to get their final month of pro-rated rent however, Mr[name redacted] paid his full rent online without question His overpayment was not used to pay any of his outstanding chargesI am unsure as to why Mr[name redacted] is disputing his cleaning and pet charges He was initially charged $total for carpet of $125.00, pet treatment of $110.00, and cleaning of $ The balance was for water billing for the period of 3/16/through 5/17/of $ The only item that has not been reversed are the carpet and water charges Mr[name redacted]’s initial refund was $ After revisions, he was refunded an additional $ Although the amount of the carpet is actually over square feet, I will agree refund the replacement cost of the carpet An updated Move Out Statement is attached This will leave the only deduction of $which covers the final water bills for his apartmentPlease proceed with closing this complaint as resolvedThank you [redacted] | Marketing Communications CoordinatorAlliance Residential Company
To Whom it May Concern:The Business Manager at CitySpace Residences is working with the complainant directly to resolve this issue.Thank you, [redacted] Marketing Communications CoordinatorAlliance Residential Company
To Whom It May Concern: This message is in reference to Revdex.com complaint # [redacted] regarding a former tenant at Serafina South Mountain The former tenant (she) did owe a balance and stated she would file a claim with her insurance company to pay for the replacement carpetShe called multiple times inquiring as to which date she would receive the refund, and we informed her that the refund would not process until we first received the payment from her insurance companyOnce the check arrived, we processed it along with her refund for the excess of what her insurance company paidPlease find attached the confirmation of the check cut for the former tenant in the amount of $ Marquise J [redacted] | Business Manager Serafina at South Mountain | Alliance Residential Company [redacted] P ([redacted] | F ( [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The statements of the manager are not true Her own staff spoke to me privately and stated how she isn't respectful and they couldn't believe how disrespectful she has been with other residents of the community [redacted] (the manager) that responded to this complaint, stated she worked at the community for a month when we spoke She never tried to research my compliant history If she actually researched the complaint history she will see that the issue dated months prior to her being hired.I have proof that maintenance has been called several times regarding the bird infestation of the property A maintenance man actually had to knock down a bird's nest and dispose of two of my outdoor chairs because my balcony was full of bird feces The manager had her mind set to direct negativity towards me from the beginning I made [redacted] & Alliance Residential Company aware of the health concerns months prior and have proof of work orders that were requested months in advance One of the new leasing agents also confirmed to the manager [redacted] that I had complained to her Therefore this wasn't a surprise to Sama Unfortunately, this is a case of neglect The manager [redacted] continues to deny any responsibility and doesn't care that maintenance was totally neglected while the company transitioned to a completely new management team Written notice of my issue was given to [redacted] months prior to communication with the manager Sama I retained proof of the notice that was submitted Due to the neglect of the property and harmful health conditions that [redacted] /Alliance Residential Company attempts to bully and force residents to reside within, I filed a complaint with the [redacted] *** I have also spoke to an attorney regarding the liability of [redacted] & Alliance Residential Company I wish I would have read all the negative ratings from other residents that are posted online showing that this place is inhabitable and unsafe before moving to this property I have never resided in a community that doesn't maintain a sanitary and healthy environment This is a direct violation to the Tenant Rights noted with the [redacted] *** I followed the procedures that were given to me by the [redacted] of giving notice I was told by the State of [redacted] that [redacted] /Alliance Residential Company would have to cleanup within a reasonable time period which was approximately one week after I submitted the written notice requesting cleanup I was patient and waited for weeks without maintenance I was told my legal options were to file a lawsuit or terminate my lease I terminated my lease due to the neglect My requests were never handled properly by [redacted] & Alliance Residential Company Regards, [redacted]
This is a copy of my [redacted] review in regards to the Patty, Thomas, Jessica and Julia at the Vaseo Apartment complex in [redacted] THE worst customer service ever! If there was a review for negative stars, I would have clicked on that! The grounds are nice and the convenience store is nice, but just hope you never have to deal with the office staff or maintenance! The customer service at this apartment complex is horrible!! My husband and I have lived her for months and any small issue is turned into a large issue by the horrible employees working in the back office! They can never seem to find our rental checks when we go in and are always asking us to supply them with a copy of itAlso when you go in to claim a package, they have told us multiple times it is not there, but it isOh and then two weeks ago as we were getting ready to leave town, I was washing down the back patio and I couldn't get the hose bib to turn offSo I had running waterIt was early on a Saturday morning so I went to find a maintenance personWhen we found one they told us that they had to get the leaves out of all of the pools first and they would get to it later in the dayWe told them that we were leaving town and did not want to leave the apartment with water running! So after fighting with them, they sent a person over minutes laterEven that maintenance person couldn't believe they told us that pool leaves were a higher priority then running water! Then my most recent poor customer service experience was today! I had a dispute with Patty, Julia, Jessica and Thomas over some paperworkApparently last week when I came into the back office to talk to Julie about my issue she was suppose to have me sign paperwork, but it was never mentionedThen again when I returned to their office on Saturday morning to do what we agreed to on Thursday they again mentioned no paperworkSo I guess it was my job to tell them that they needed me to sign paperwork? Both times, it was my fault that they did not have me sign the paperwork? Then today after leaving the back office to go to the front office to talk with the Manager, "Thomas" (who mysteriously disappeared from the time I drove from the back office to the front office) no all of a sudden he is not returning today? Then Patty managed to follow me from the back office to the front office to walk in and tell me that she just got off the phone with Thomas and that he was not going to be returning today and that any of my requests had to be put in writing and turned into their legal department? I told her I would hang out a bit to see if Thomas returnedThen a few minutes later I realized that I still never received this so called "paperwork" that I was suppose to receive last week, so I drove back to the back officeI walked into Patty's office and she was not thereJessica (with an attitude) told me that they were not going to give me any paperwork and that I would have to go to their attorney's for itThen she asked me to leave and told me that she was going to call the cops if I didn't leave! (Because I was asking for paperwork that I was already suppose to be given?) I said that's fine you can call them, but I still need paperwork and your attorney's name and numberShe only gave me the name but would not give me the numberThen finally Patty walked in and gave me the phone numberSo,this complex was just sold and I can only hope that the new owners decide to switch to a different property management company! I have already placed a call into the actual new owner of the buildings as well as the corporate office of the current property management office to voice my concerns for their lack of skillsSo now over a simple request that you would think they would have the competency to resolve onsite, I have both their attorney and my attorney involvedI would not recommend this property to my worst enemy! There are other complexes near by with better customer service!
[redacted] : I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Please Mail the $refund to: [redacted] Regards, [redacted]
To Whom it May Concern:This letter is in response to Revdex.com complaint # [redacted] regarding a current resident at [redacted] at [redacted] We appreciate the honest feedback from the consumerAs a team, we always strive to continuously improve our customer serviceWe have been in constant communication with her over the last few weeks and every issue presented to us has been successfully addressedShould further issues arise, we invite this individual to call our leasing office directly at ###-###-####.Thank you
[redacted] by the galleria in [redacted] /Dallas is one of the worst managed rental accommodations I have experiencedThey charge high prices for their rental but their services a beyond a jokeI have only lived in the apartment for months and I had to have a refrigerator and the dishwasher replacedThe bad part is that it took them over a month to replace the non working appliancesFor each of the appliances I had to go to their office over times over a course of and weeks respectively in order for them to moveI have never seen such callous and shameless behavior of the staff beforeThey talk to you as if it's not their job to replace non working appliancesThe manager of the property out and out lied to me about getting the work doneTheir indifferent behavior is more fit for a used car dealership salesman positionFor lodging any complaints they come after you like a junkyard dog
[redacted] , a property owned by Alliance residential has a Maintenance Manager [Tom R***] who not only has ridiculously low quality standards for their [lousy] repairs, but he also doesn't even care The GenManager [Tom C [redacted] ] won't even respond to emails about problems and the leasing staff lies, doesn't keep promises and will say just about anything to lease an apartment If you want to move there make sure that you don'tr take their word [especially Brian M***] for ANYTHING, get EVERYTHING in writing and DO NOT sign a lease until you have actually INSPECTED the apartment you're [taking a chance on] renting These "people" cannot be trusted, the maintenance is hack work and the management doesn't care BEWARE
I was notified today that the Business Manager and Regional Manager for [redacted] (the business in question) decided to let [redacted] out of her leaseCan you please update this change on our file? Thank you, [redacted] | Marketing Communications Coordinator
Good afternoon, Please be advised that we are working with our team to compile our response and will submit as soon as possible Thank you, [redacted] Alliance Residential Company [redacted]
I would be hesitant to live in an Alliance property, despite my time there actually being quite goodHere's why: In I lived in one of Alliance's properties - Broadstone Vesta, in Denver, ColoradoI lived in the property with my boyfriend and we split upWe spoke with the leasing office, and per our lease, we could pay a month's rent to terminate the lease and part waysAt the time, the property was transitioning to another management company, Thompson Michie Because of the transition, it took them several weeks to finally get us our final bill, which we paid, and the rest was historyExcept it wasn't Fast-forward to 2016, where I am now attempting to rent an apartmentMy credit is good, my rental history is spotless - not even a month paid lateExcept, the On-Site report showed that I owed Alliance over $- you guessed it, the month's rent to terminate the leaseThe same fee that had been paid in The date on the 'unpaid month'? July 1st, 2012, before they had even given us our final bill So I call Alliance, bank statements and check details in hand to get this little mistake fixed (and so I can clear my name and rent my new apartment)Except, nobody picks up the phoneNobody at the Denver office, nobody at the Phoenix office, and nobody responds to my emails to their 'customer care' (ha!) departmentAwful, unprofessional customer service - if you can even call it that My only resort now is to open a dispute with On-Site and with Rent Bureau in hopes that my evidence of payment will suffice to have this cleared from my record, since Alliance has zero desire to assist in correcting their mistake - that is now putting a stranglehold on my ability to rent againDo not do business with these people
As others have stated we too had an outrages final bill of $No signed move in or move out checklist was ever doneThen the management held onto our final bill for weeks after our move out then sent us a threatening collections letter demanding payment within days of move out date and put a child's name on the letterThat left us only days to come up with the final payment or it will be sent to collections immediatelyWe had a hole in a wall leading to an outside crawl space that when we demanded it's fixed we were told no and then treated with a $rent increaseEvery letter or email to should start with Dear Slum lord
We halted online payment access due to multiple returned payments, but failed to properly notify Ms***We have followed up with Ms [redacted] directly and apologized for that oversight, and credited the $late charge back to her accountWe have also issued a formal letter requesting that future payments are made via certified fundsThe resident understands the reasoning and is satisfied with the resolution
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.In reference to complaint # [redacted] I have yet to receive the promised $reimbursement from Alliance Residential that was promised on Aug 6, I just wanted to double check that they have mailed the check out to me Regards, [redacted] ***
To Whom it May Concern:This letter is in response to Revdex.com complaint # [redacted] regarding a former resident of [redacted] ***.The former resident did speak with our Regional Manager, [redacted] on the morning of September regarding the charges and we have removed the $trash fee, along with two days of rent to total a credit of $This reduces the final balance from $to $762.42.A payment plan of three months at $per month was agreed to by [redacted] and the former residentPlease see the attached revised moved out revision statement and letter.Thank you[redacted] , CAM Candidate | Business Manager [redacted]
I was so happy when I found my apartment on [redacted] It had all the amenities I was looking for, and it was being offered at a special low rate with a month leaseThe moprocess should have been a red flag for meI had to call and email the leasing office several times before someone would get back to me to confirm my move in date and the total amount due at move-inI put my deposit down a month in advanceThat should be ample time to get the necessary documents togetherHowever, I didn't receive the pre-approval documents to sign until an hour before my moappointmentI would have thought pre-approval documents would need to have been taken care of in advance I moved into [redacted] in San Jose, CA in early May On June 28, I received a phone call from [redacted] in the leasing office, stating that they had just had an audit of their resident records and they found that I have a cat and that they did not charge me the pet deposit of $It's annoying and inconvenient that they failed to include this charge in the total they told me was due upon move-in, even though I asked for that amount with more than enough time for them to verify that all the charges were correctBut what was unreasonable was their demand that I pay the $with the rent on July 1--in three daysI told [redacted] that I would be willing to make up the deposit payment, but that I would be unable to meet such a short deadlineHe said that I would receive a letter if it wasn't paid by the 1st, but that it wouldn't be a big deal as long as I pay it within the monthI said fine, and he brought me some paperwork about it for me to initial Alliance wants its residents to use its online resident portal for making payments, and charges a small fee for the convenienceWhen I went to pay my July rent through the resident portal, I noticed that the $pet deposit had been added to my amount dueI was unable to pay a different amount through their system, so I decided to use my bank's online bill pay service, which I have been using to pay the majority of my bills for the last five years with no problemsFor reasons unknown, the check from the bank never arrived at the rental officeI received a letter taped to my door stating that I had three days to pay (by cashiers check only) or quit my leaseI called the office and spoke to a new female employee whose name escapes meShe said that they would wait a day or two to see if it arrivedA few days later I got a voice mail from [redacted] , saying that his manager [redacted] said I had until noon the following day to pay the entire amount: July rent, the pet deposit, and the $late fee--by cashiers check onlyBut since the rent payment had already been funded out of my bank account and sent to the rental office, I did not have the funds available to meet this demand I went to the bank branch to see if I could get the payment reversed and the funds returned to my accountThey said they could put a stop payment on the check, and that it would take 2-days for the funds to appear in my account againWell, that wasn't going to work because I only had until noon the next dayThe banker tried to be helpfulHe spoke to [redacted] on the phone, which I could tell was a frustrating conversationHe tried to explain the situation, and that I didn't do anything wrongThen it sounded like she hung up on himHe gave me a letter on official bank letterhead with his branch manager's name and contact information on it, just in case it would help Luckily, I got paid the next day and was able to get the cashiers check for the rent paymentI took it to [redacted] along with the letter, which I asked her to copy and keep in my fileShe and the bank branch manager are now emailing back and forth about who should be responsible for covering the $late fee One week later, I received another letter taped to my front doorIt was a second notice to remove items from my balcony/patio/front area (could be any of these) that were identified as not being allowed according to the community policiesHowever, I never received a first noticeAlso, the letter did not specify which items were in violation of the community policies, but it said I had until am the following morning to remove them, or else they would have no other option than to issue a notice of entry, remove the items, and charge me for their removal I called the office and left a message on the answering machine, asking for a call back about the matter(Yes, they still use an actual answering machine, and they screen their calls.) I never received a callI emailed the office, requesting a copy of my rental agreement, which I never got when I moved in, even though they said they would email it to me after I signed itWithin minutes, I had a return email from [redacted] and the packet of papers was at my doorstepStill no word about the items to be removed, though, so I called againI spoke with [redacted] , who said that [redacted] was issuing those notices to everyone because they are preparing for an upcoming inspectionHe could not tell me which of my items were flagged for removalHe just repeated what was in the community policies and said that [redacted] and Alliance management were being "very picky" about this(Very picky, but they weren't specific?) I have had a terrible experience with this Alliance property, and I've only been there two and a half monthsI am being harassed and oppressed by [redacted] and Alliance management, and I'm beginning to think they're trying to push me out so they can raise the rent on the unit and get a new tenant in thereI have nine and a half months left to go on my leaseTheir business practices are disorganized, and I, the resident, am made to bear the burdenI will definitely not be renewing
To Whom it May Concern:This letter is in response to Revdex.com complaint #*** regarding a consumer at Broadstone Memorial in HoustonPlease advise the individual to contact the Business Manager directly at the location for the status of the refundHer contact information is below:Rebecca Harrison | Business ManagerBroadstone MemorialNEldridge ParkwayHouston, TX 77079(p) 281-870-8558 (f) 281-870-1829BroadstoneMemorialApartments.com [email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10177839, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** did offer to look at the damage, but stated the manager was to enter my apartment at that exact time frame, when I was at work As there have been multiple issues with maintenance, I did not want them in my unit without my being present MsKing also informed me they would not be responsible for any damages *** informed me there was exterior work done to repair the damage to the windows, however I was home all day on vacation at the point they informed me there was a maintenance repairman at my unit, which there was not During that time frame, they did not offer any sort of fix, or provide me with another habitable unit, and told me to move my belongings to the other side of the room so they wouldn't continue to get wet
Having had a maintenance person use a key to attempt unauthorized access while I was home alone, I no longer feel safe in my own unit, and therefore am now uncomfortable having him fix the fireplace and window while I am home alone, especially after his verbal aggression The police report is still pending
*** has numerous fire code violations, and police incidents and break-ins that also contribute to the lack of safety, security and well-being *** has yet to correct these issues, and fire code violations still remain, as per my discussion with the Fire Marshal
*** never once offered to allow me to stay anywhere else, nor did thye provide the MSDS reports for their use of epoxy toxins
I have given unit numbers responsible for nuisances on multiple occasions to both *** staff and security, to which I was told there would be no action taken if staff didn't witness it As I cannot get staff to respond in a timely manner, or answer the phone, this cannot occur I have also provided pictures and made complaints regarding the repeated instances of fecal matter in the common mail room, and overflowing garbage cans, to which I have yet to receive a response on any instance but the first, which I have now forwarded to the health department
*** has failed to respond to the letter from my attorney on any of these instances
*** has not provided either prompt or appropriate responses to any of these matters, and has grossly misrepresented themselves in all online, in-print, and in-person interactions
Regards,
*** ***
In response to [redacted] complaint # [redacted] regarding a previous resident of [redacted] ; the office has no record of the correspondences provided by the previous residentAdditionally, the previous resident did not provide [redacted] with a receipt showing the carpets had been professionally cleaned However, in an effort to resolve this matter quickly and in a manner that is satisfactory to the previous resident, [redacted] is willing to refund the $charged for carpet cleaningWe ask that the previous resident provide [redacted] with the address this refund should be sent toAttached is a copy of the final move-out statement showing the carpet cleaning charge was $75.00, not $as stated in the original complaint
In reviewing Mr[name redacted]’s letter, please allow me to respond to his concernsWe do not require residents to pay a full month’s rent if they are moving in the middle of the month Our accounting system is unable to pro-rate the final month’s rent and will always reflect the full month of rent Residents that are moving out are told to come to the office to get their final month of pro-rated rent however, Mr[name redacted] paid his full rent online without question His overpayment was not used to pay any of his outstanding chargesI am unsure as to why Mr[name redacted] is disputing his cleaning and pet charges He was initially charged $total for carpet of $125.00, pet treatment of $110.00, and cleaning of $ The balance was for water billing for the period of 3/16/through 5/17/of $ The only item that has not been reversed are the carpet and water charges Mr[name redacted]’s initial refund was $ After revisions, he was refunded an additional $ Although the amount of the carpet is actually over square feet, I will agree refund the replacement cost of the carpet An updated Move Out Statement is attached This will leave the only deduction of $which covers the final water bills for his apartmentPlease proceed with closing this complaint as resolvedThank you [redacted] | Marketing Communications CoordinatorAlliance Residential Company
To Whom it May Concern:The Business Manager at CitySpace Residences is working with the complainant directly to resolve this issue.Thank you, [redacted] Marketing Communications CoordinatorAlliance Residential Company
To Whom It May Concern: This message is in reference to Revdex.com complaint # [redacted] regarding a former tenant at Serafina South Mountain The former tenant (she) did owe a balance and stated she would file a claim with her insurance company to pay for the replacement carpetShe called multiple times inquiring as to which date she would receive the refund, and we informed her that the refund would not process until we first received the payment from her insurance companyOnce the check arrived, we processed it along with her refund for the excess of what her insurance company paidPlease find attached the confirmation of the check cut for the former tenant in the amount of $ Marquise J [redacted] | Business Manager Serafina at South Mountain | Alliance Residential Company [redacted] P ([redacted] | F ( [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The statements of the manager are not true Her own staff spoke to me privately and stated how she isn't respectful and they couldn't believe how disrespectful she has been with other residents of the community [redacted] (the manager) that responded to this complaint, stated she worked at the community for a month when we spoke She never tried to research my compliant history If she actually researched the complaint history she will see that the issue dated months prior to her being hired.I have proof that maintenance has been called several times regarding the bird infestation of the property A maintenance man actually had to knock down a bird's nest and dispose of two of my outdoor chairs because my balcony was full of bird feces The manager had her mind set to direct negativity towards me from the beginning I made [redacted] & Alliance Residential Company aware of the health concerns months prior and have proof of work orders that were requested months in advance One of the new leasing agents also confirmed to the manager [redacted] that I had complained to her Therefore this wasn't a surprise to Sama Unfortunately, this is a case of neglect The manager [redacted] continues to deny any responsibility and doesn't care that maintenance was totally neglected while the company transitioned to a completely new management team Written notice of my issue was given to [redacted] months prior to communication with the manager Sama I retained proof of the notice that was submitted Due to the neglect of the property and harmful health conditions that [redacted] /Alliance Residential Company attempts to bully and force residents to reside within, I filed a complaint with the [redacted] *** I have also spoke to an attorney regarding the liability of [redacted] & Alliance Residential Company I wish I would have read all the negative ratings from other residents that are posted online showing that this place is inhabitable and unsafe before moving to this property I have never resided in a community that doesn't maintain a sanitary and healthy environment This is a direct violation to the Tenant Rights noted with the [redacted] *** I followed the procedures that were given to me by the [redacted] of giving notice I was told by the State of [redacted] that [redacted] /Alliance Residential Company would have to cleanup within a reasonable time period which was approximately one week after I submitted the written notice requesting cleanup I was patient and waited for weeks without maintenance I was told my legal options were to file a lawsuit or terminate my lease I terminated my lease due to the neglect My requests were never handled properly by [redacted] & Alliance Residential Company Regards, [redacted]
This is a copy of my [redacted] review in regards to the Patty, Thomas, Jessica and Julia at the Vaseo Apartment complex in [redacted] THE worst customer service ever! If there was a review for negative stars, I would have clicked on that! The grounds are nice and the convenience store is nice, but just hope you never have to deal with the office staff or maintenance! The customer service at this apartment complex is horrible!! My husband and I have lived her for months and any small issue is turned into a large issue by the horrible employees working in the back office! They can never seem to find our rental checks when we go in and are always asking us to supply them with a copy of itAlso when you go in to claim a package, they have told us multiple times it is not there, but it isOh and then two weeks ago as we were getting ready to leave town, I was washing down the back patio and I couldn't get the hose bib to turn offSo I had running waterIt was early on a Saturday morning so I went to find a maintenance personWhen we found one they told us that they had to get the leaves out of all of the pools first and they would get to it later in the dayWe told them that we were leaving town and did not want to leave the apartment with water running! So after fighting with them, they sent a person over minutes laterEven that maintenance person couldn't believe they told us that pool leaves were a higher priority then running water! Then my most recent poor customer service experience was today! I had a dispute with Patty, Julia, Jessica and Thomas over some paperworkApparently last week when I came into the back office to talk to Julie about my issue she was suppose to have me sign paperwork, but it was never mentionedThen again when I returned to their office on Saturday morning to do what we agreed to on Thursday they again mentioned no paperworkSo I guess it was my job to tell them that they needed me to sign paperwork? Both times, it was my fault that they did not have me sign the paperwork? Then today after leaving the back office to go to the front office to talk with the Manager, "Thomas" (who mysteriously disappeared from the time I drove from the back office to the front office) no all of a sudden he is not returning today? Then Patty managed to follow me from the back office to the front office to walk in and tell me that she just got off the phone with Thomas and that he was not going to be returning today and that any of my requests had to be put in writing and turned into their legal department? I told her I would hang out a bit to see if Thomas returnedThen a few minutes later I realized that I still never received this so called "paperwork" that I was suppose to receive last week, so I drove back to the back officeI walked into Patty's office and she was not thereJessica (with an attitude) told me that they were not going to give me any paperwork and that I would have to go to their attorney's for itThen she asked me to leave and told me that she was going to call the cops if I didn't leave! (Because I was asking for paperwork that I was already suppose to be given?) I said that's fine you can call them, but I still need paperwork and your attorney's name and numberShe only gave me the name but would not give me the numberThen finally Patty walked in and gave me the phone numberSo,this complex was just sold and I can only hope that the new owners decide to switch to a different property management company! I have already placed a call into the actual new owner of the buildings as well as the corporate office of the current property management office to voice my concerns for their lack of skillsSo now over a simple request that you would think they would have the competency to resolve onsite, I have both their attorney and my attorney involvedI would not recommend this property to my worst enemy! There are other complexes near by with better customer service!
[redacted] : I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Please Mail the $refund to: [redacted] Regards, [redacted]
To Whom it May Concern:This letter is in response to Revdex.com complaint # [redacted] regarding a current resident at [redacted] at [redacted] We appreciate the honest feedback from the consumerAs a team, we always strive to continuously improve our customer serviceWe have been in constant communication with her over the last few weeks and every issue presented to us has been successfully addressedShould further issues arise, we invite this individual to call our leasing office directly at ###-###-####.Thank you
[redacted] by the galleria in [redacted] /Dallas is one of the worst managed rental accommodations I have experiencedThey charge high prices for their rental but their services a beyond a jokeI have only lived in the apartment for months and I had to have a refrigerator and the dishwasher replacedThe bad part is that it took them over a month to replace the non working appliancesFor each of the appliances I had to go to their office over times over a course of and weeks respectively in order for them to moveI have never seen such callous and shameless behavior of the staff beforeThey talk to you as if it's not their job to replace non working appliancesThe manager of the property out and out lied to me about getting the work doneTheir indifferent behavior is more fit for a used car dealership salesman positionFor lodging any complaints they come after you like a junkyard dog
[redacted] , a property owned by Alliance residential has a Maintenance Manager [Tom R***] who not only has ridiculously low quality standards for their [lousy] repairs, but he also doesn't even care The GenManager [Tom C [redacted] ] won't even respond to emails about problems and the leasing staff lies, doesn't keep promises and will say just about anything to lease an apartment If you want to move there make sure that you don'tr take their word [especially Brian M***] for ANYTHING, get EVERYTHING in writing and DO NOT sign a lease until you have actually INSPECTED the apartment you're [taking a chance on] renting These "people" cannot be trusted, the maintenance is hack work and the management doesn't care BEWARE
I was notified today that the Business Manager and Regional Manager for [redacted] (the business in question) decided to let [redacted] out of her leaseCan you please update this change on our file? Thank you, [redacted] | Marketing Communications Coordinator
Good afternoon, Please be advised that we are working with our team to compile our response and will submit as soon as possible Thank you, [redacted] Alliance Residential Company [redacted]
I would be hesitant to live in an Alliance property, despite my time there actually being quite goodHere's why: In I lived in one of Alliance's properties - Broadstone Vesta, in Denver, ColoradoI lived in the property with my boyfriend and we split upWe spoke with the leasing office, and per our lease, we could pay a month's rent to terminate the lease and part waysAt the time, the property was transitioning to another management company, Thompson Michie Because of the transition, it took them several weeks to finally get us our final bill, which we paid, and the rest was historyExcept it wasn't Fast-forward to 2016, where I am now attempting to rent an apartmentMy credit is good, my rental history is spotless - not even a month paid lateExcept, the On-Site report showed that I owed Alliance over $- you guessed it, the month's rent to terminate the leaseThe same fee that had been paid in The date on the 'unpaid month'? July 1st, 2012, before they had even given us our final bill So I call Alliance, bank statements and check details in hand to get this little mistake fixed (and so I can clear my name and rent my new apartment)Except, nobody picks up the phoneNobody at the Denver office, nobody at the Phoenix office, and nobody responds to my emails to their 'customer care' (ha!) departmentAwful, unprofessional customer service - if you can even call it that My only resort now is to open a dispute with On-Site and with Rent Bureau in hopes that my evidence of payment will suffice to have this cleared from my record, since Alliance has zero desire to assist in correcting their mistake - that is now putting a stranglehold on my ability to rent againDo not do business with these people
As others have stated we too had an outrages final bill of $No signed move in or move out checklist was ever doneThen the management held onto our final bill for weeks after our move out then sent us a threatening collections letter demanding payment within days of move out date and put a child's name on the letterThat left us only days to come up with the final payment or it will be sent to collections immediatelyWe had a hole in a wall leading to an outside crawl space that when we demanded it's fixed we were told no and then treated with a $rent increaseEvery letter or email to should start with Dear Slum lord
We halted online payment access due to multiple returned payments, but failed to properly notify Ms***We have followed up with Ms [redacted] directly and apologized for that oversight, and credited the $late charge back to her accountWe have also issued a formal letter requesting that future payments are made via certified fundsThe resident understands the reasoning and is satisfied with the resolution
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.In reference to complaint # [redacted] I have yet to receive the promised $reimbursement from Alliance Residential that was promised on Aug 6, I just wanted to double check that they have mailed the check out to me Regards, [redacted] ***
To Whom it May Concern:This letter is in response to Revdex.com complaint # [redacted] regarding a former resident of [redacted] ***.The former resident did speak with our Regional Manager, [redacted] on the morning of September regarding the charges and we have removed the $trash fee, along with two days of rent to total a credit of $This reduces the final balance from $to $762.42.A payment plan of three months at $per month was agreed to by [redacted] and the former residentPlease see the attached revised moved out revision statement and letter.Thank you[redacted] , CAM Candidate | Business Manager [redacted]
I was so happy when I found my apartment on [redacted] It had all the amenities I was looking for, and it was being offered at a special low rate with a month leaseThe moprocess should have been a red flag for meI had to call and email the leasing office several times before someone would get back to me to confirm my move in date and the total amount due at move-inI put my deposit down a month in advanceThat should be ample time to get the necessary documents togetherHowever, I didn't receive the pre-approval documents to sign until an hour before my moappointmentI would have thought pre-approval documents would need to have been taken care of in advance I moved into [redacted] in San Jose, CA in early May On June 28, I received a phone call from [redacted] in the leasing office, stating that they had just had an audit of their resident records and they found that I have a cat and that they did not charge me the pet deposit of $It's annoying and inconvenient that they failed to include this charge in the total they told me was due upon move-in, even though I asked for that amount with more than enough time for them to verify that all the charges were correctBut what was unreasonable was their demand that I pay the $with the rent on July 1--in three daysI told [redacted] that I would be willing to make up the deposit payment, but that I would be unable to meet such a short deadlineHe said that I would receive a letter if it wasn't paid by the 1st, but that it wouldn't be a big deal as long as I pay it within the monthI said fine, and he brought me some paperwork about it for me to initial Alliance wants its residents to use its online resident portal for making payments, and charges a small fee for the convenienceWhen I went to pay my July rent through the resident portal, I noticed that the $pet deposit had been added to my amount dueI was unable to pay a different amount through their system, so I decided to use my bank's online bill pay service, which I have been using to pay the majority of my bills for the last five years with no problemsFor reasons unknown, the check from the bank never arrived at the rental officeI received a letter taped to my door stating that I had three days to pay (by cashiers check only) or quit my leaseI called the office and spoke to a new female employee whose name escapes meShe said that they would wait a day or two to see if it arrivedA few days later I got a voice mail from [redacted] , saying that his manager [redacted] said I had until noon the following day to pay the entire amount: July rent, the pet deposit, and the $late fee--by cashiers check onlyBut since the rent payment had already been funded out of my bank account and sent to the rental office, I did not have the funds available to meet this demand I went to the bank branch to see if I could get the payment reversed and the funds returned to my accountThey said they could put a stop payment on the check, and that it would take 2-days for the funds to appear in my account againWell, that wasn't going to work because I only had until noon the next dayThe banker tried to be helpfulHe spoke to [redacted] on the phone, which I could tell was a frustrating conversationHe tried to explain the situation, and that I didn't do anything wrongThen it sounded like she hung up on himHe gave me a letter on official bank letterhead with his branch manager's name and contact information on it, just in case it would help Luckily, I got paid the next day and was able to get the cashiers check for the rent paymentI took it to [redacted] along with the letter, which I asked her to copy and keep in my fileShe and the bank branch manager are now emailing back and forth about who should be responsible for covering the $late fee One week later, I received another letter taped to my front doorIt was a second notice to remove items from my balcony/patio/front area (could be any of these) that were identified as not being allowed according to the community policiesHowever, I never received a first noticeAlso, the letter did not specify which items were in violation of the community policies, but it said I had until am the following morning to remove them, or else they would have no other option than to issue a notice of entry, remove the items, and charge me for their removal I called the office and left a message on the answering machine, asking for a call back about the matter(Yes, they still use an actual answering machine, and they screen their calls.) I never received a callI emailed the office, requesting a copy of my rental agreement, which I never got when I moved in, even though they said they would email it to me after I signed itWithin minutes, I had a return email from [redacted] and the packet of papers was at my doorstepStill no word about the items to be removed, though, so I called againI spoke with [redacted] , who said that [redacted] was issuing those notices to everyone because they are preparing for an upcoming inspectionHe could not tell me which of my items were flagged for removalHe just repeated what was in the community policies and said that [redacted] and Alliance management were being "very picky" about this(Very picky, but they weren't specific?) I have had a terrible experience with this Alliance property, and I've only been there two and a half monthsI am being harassed and oppressed by [redacted] and Alliance management, and I'm beginning to think they're trying to push me out so they can raise the rent on the unit and get a new tenant in thereI have nine and a half months left to go on my leaseTheir business practices are disorganized, and I, the resident, am made to bear the burdenI will definitely not be renewing
To Whom it May Concern:This letter is in response to Revdex.com complaint #*** regarding a consumer at Broadstone Memorial in HoustonPlease advise the individual to contact the Business Manager directly at the location for the status of the refundHer contact information is below:Rebecca Harrison | Business ManagerBroadstone MemorialNEldridge ParkwayHouston, TX 77079(p) 281-870-8558 (f) 281-870-1829BroadstoneMemorialApartments.com [email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10177839, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** did offer to look at the damage, but stated the manager was to enter my apartment at that exact time frame, when I was at work As there have been multiple issues with maintenance, I did not want them in my unit without my being present MsKing also informed me they would not be responsible for any damages *** informed me there was exterior work done to repair the damage to the windows, however I was home all day on vacation at the point they informed me there was a maintenance repairman at my unit, which there was not During that time frame, they did not offer any sort of fix, or provide me with another habitable unit, and told me to move my belongings to the other side of the room so they wouldn't continue to get wet
Having had a maintenance person use a key to attempt unauthorized access while I was home alone, I no longer feel safe in my own unit, and therefore am now uncomfortable having him fix the fireplace and window while I am home alone, especially after his verbal aggression The police report is still pending
*** has numerous fire code violations, and police incidents and break-ins that also contribute to the lack of safety, security and well-being *** has yet to correct these issues, and fire code violations still remain, as per my discussion with the Fire Marshal
*** never once offered to allow me to stay anywhere else, nor did thye provide the MSDS reports for their use of epoxy toxins
I have given unit numbers responsible for nuisances on multiple occasions to both *** staff and security, to which I was told there would be no action taken if staff didn't witness it As I cannot get staff to respond in a timely manner, or answer the phone, this cannot occur I have also provided pictures and made complaints regarding the repeated instances of fecal matter in the common mail room, and overflowing garbage cans, to which I have yet to receive a response on any instance but the first, which I have now forwarded to the health department
*** has failed to respond to the letter from my attorney on any of these instances
*** has not provided either prompt or appropriate responses to any of these matters, and has grossly misrepresented themselves in all online, in-print, and in-person interactions
Regards,
*** ***