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Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve [redacted] complaint For your reference, details of the offer I reviewed appear below.The fact that I was kind enough to pay for shipping both ways does not mean I damaged the skirt I received a skirt that was damaged By law, there is an implied warranty You can not simply have a policy that is unreasonable to allow returns only in a two day period - that is TOTALLY unreasonable The item was damaged and is required by law to be replaced I want the skirt exchanged as it was damaged not by me Just because you think I damaged it - because I paid for shipping and didn't call you does not mean I damaged it It is your burden to prove that the item was not damaged when shipped It arrived to me damaged and I returned it Granted I did not follow your unreasonable and difficult to follow policy, but the fact that the policy is unreasonable means it is not allowed by law You are lawfully required to accept the damaged product in a reasonable period of time I returned the skirt to you within days for an exchange If you do not want to exchange it- I will accept a full refund Regards, [redacted]

Hello,
I am writing to respond to ***'s ***'s complaint*** placed her order and paid $for Express shipping to have the skirt for her NYE party Her skirt was delivered on Dec According to the return package, *** shipped the skirt
back to us on Jan Our policy states that damaged items must be notified within 24-hours of receipt so we can provide a return label to accommodate the inconvenience, which is standard for any online retails We find that is very "gray" that *** not only paid $to have her skirt expedited but also paid for the return shipping of the damaged item It is common practice that one should notify the vendor of the damaged item upon receipt instead of holding onto the item for days and shipped it back at her own cost requesting an exchange of a different item of different color and different size We consider this to be a wear and tear situation and we typically cannot honor this type of request But we have extended a credit 50% of the value of the skirt towards her new purchasePlease review documents attachedThank you for your time** ***

We would like to respond to customer *** *** complaint
We could not honor *** ***'s claim because we felt the damage presented was due to negligence and misuse The skirt was delivered in perfect condition One month after receipt, the customer
reported the skirt became "undone" while she was wearing the skirt at an event In our humble opinion, the description of the skirt becoming "undone" was NOT accurate The photo we have attached here shows a large rip in on the first tulle layer, starting a few inches below the waist If this was the case of poor craftsmanship, the seam at the waist would pop and the tulle layer would come off as a whole layer Tulle is a delicate material used in wedding gowns and it needs to be handled with care Tulle, if gets caught in anything, would tear--and the tear will spread Another example is sweater material, if gets caught in anything, would snag and pull the adjacent threads, hence leaving behind a long bleed line in the in the fabric
We advised customer to contact their bank because we felt it was best to bring in a non-biased party to resolve this issue if the customer felt our business practice was unfair The customer is fully protected by card associations for all purchases Cardholder's bank will the credit the customer in full if they determine we provide poor quality and service
We have been in business since April and have had more than hundreds, if not thousands, of customers sending us photos of how happy they are with their purchases We post these photos on our website and social media outlets daily These are real testimonials to our quality and service In *** ***'s case, we had offered her a discount on her next purchase, but she refused and insisted on getting a new skirt that so she would wear it at her next event Unfortunately we cannot guarantee that our skirt is indestructible--without taking into consideration the customer's care, wear and tear situation, etc
Please review this Thank you for your time!
Thank you!
** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve ** complaint.  For your reference, details of the offer I reviewed appear below.
 
The skirt was purchased in advance for ** bridal events.  Had I worn the skirt immediately,  yes it would have been returned sooner. I was actually happy with ** purchase but it lasted all of 2-3 hours. I would not go through all of this trouble had I done something to the skirt. I'm not trying to dispute the charges. It is clear this company is crap
 Being a business owner **self, I would never treat a customer this way. I will be sure to do what I can do to make sure people know how horrible this product and company are. And to offer me a discount?  I don't do business with rude people. $100 for a skirt that will last zero time. It was a bridal shower not a costume party!  What a joke
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve ** complaint.  For your reference, details of the offer I reviewed appear below.The fact that I was kind enough to pay for shipping both ways does not mean I damaged the skirt.  I received a skirt that was damaged.  By law, there is an implied warranty.  You can not simply have a policy that is unreasonable to allow returns only in a two day period - that is TOTALLY unreasonable.  The item was damaged and is required by law to be replaced.  I want the skirt exchanged as it was damaged not by me.  Just because you think I damaged it - because I paid for shipping and didn't call you does not mean I damaged it.  It is your burden to prove that the item was not damaged when shipped..  It arrived to me damaged and I returned it.  Granted I did not follow your unreasonable and difficult to follow policy, but the fact that the policy is unreasonable means it is not allowed by law.   You are lawfully required to accept the damaged product in a reasonable period of time.  I returned the skirt to you within 14 days for an exchange.  If you do not want to exchange it- I will accept a full refund.
Regards,
[redacted]

Review: This boutique offers cute tulle skirts, so of course I was excited when I received ** tulle skirt to wear for the events leading up to ** wedding. I was happy with ** purchase until a layer of the skirt came undone while I was wearing it. I wrote the company asking to exchange the skirt for a new one, as the one I had ordered didnt even hold up for a couple of hours. The company emailed me back insulting me and telling me that I ripped the skirt (which I sent them a photo of). Their return policy requires items to be returned within 48 hours and unworn. While I can respect a company's return policy, I cannot believe a company would sell a product and then not back the product up when it falls apart. The skirt cost $100 and can not be worn again. IT WAS WORN FOR A FEW HOURS TOPS! They emailed me on three separate occasions, each email was insulting! Basically telling me that I misused the skirt (I am a 33 year old woman, not a teenager). They also went to extent of telling me that they could offer me a discount on ** next purchase. Why would I EVER buy something from them again?? They then proceeded to tell me to contact ** bank and they will gladly discuss with them. I have never seen such horrible customer service and insults from a business. SAVE YOUR MONEY AND DON'T SUPPORT THIS HORRIBLE BUSINESS!!Desired Settlement: I simply want the skirt replaced. I did nothing to cause this to happen and feel as though this is fair. I would never go to this extent if I didn't truly feel that I was treated unfairly.

Business

Response:

We would like to respond to customer [redacted] complaint.

Review: I ordered a tulle skirt from this Company. The return policy listed on the site was clear that you could not receive a refund. That should have been ** first red flag. After receiving the item and trying it on - I noticed the top of the skirt was torn. The item also did not fit. In reading the company's explanation of the return process there were two different descriptions on how to return an item. Both were poorly described. The policy discussed exchanges and returns. It stated that if you wanted to return an item you should do one thing, and if you wanted to exchange an item you should do something else. Since I wanted to exchange and not return for the same item, I followed the procedures listed in the second part of the policy. I was then informed that since I had followed the wrong returning process, I was only entitled to a credit of half of the purchase price back. The whole order was a waste of $100 for a poorly sewn tulle skirt. Now I am out the money and would have to pay an additional $50 to get an exchange for an undamaged skirt.Desired Settlement: I would like to exchange the damaged item for the item I requested in ** return package.

Business

Response:

Hello,