Sparkling Image Car Corp

I am writing in response to the above complaint Unfortunately at this time we do not have any information regarding this customers complaints regarding the satisfaction of his serviceIf the customer could provide additional information including the name or position of our employee he had spoken to, the year make and model of the vehicle, the service and his receipt it will be beneficial to us with regards to his request for a refundWe are also inquiring why there was a large time frame between the date of the consumer complaint 10/31/and the date of the notification 12/1/

Initial Business Response /* (1000, 5, 2016/02/21) */
Contact Name and Title: *** ***, CSM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@washdepot.com
It was relayed to the consumer that there is no way we can damage the interior workings of the door by using it the way it was
intendedThere are consumer complaints and service bulletins from the NHTSA that I provided to the consumer
Unfortunately this is not something that was caused by our employee and apologize to the consumer
Thank you,
Initial Consumer Rebuttal /* (3000, 7, 2016/02/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The service bulletins that the business provided are only relevant to the matters of those consumersThose bulletins do not explain how I received a dent in the inside of the door latch area of my vehicleI provided pictures of that dent to the company and they never gave an explanation of how that could have conincided with a faulty door latch operating systemThe business that conducted my repair believes that dent could have been made with the metal part of the seat beltI can only speculate that during my vehicles service somehow the seat belt was in the inside part of the door and closed on creating the dentAnd that a service personnel pulled on the door handle that caused the door to malfunctionWhen I did pose speak to the Manager over the phone of this he told me that they are not liable for vehicles that are damaged upon arrivingI reinterated to him that my vehicle was not damaged at all upon arrivingBecause I was able to operate my door and it functioned correctly when I arrivedAgain, I am on camera per his investigation getting out of my vehicle with no issueThere is no pre service checklist they went over with me prior to service to verify no damage, so they cannot speculate that the damage was already pre existing prior to my arrivalIf this business has be on camera utilizing my vehicle with a functional door they cannot show me service bulletins of other consumers issuesMy vehicle's damage occurred sometime during the time I left it at their businessAnd when I arrived to pick it up, no one told me of any issue with my door at allThey let me find this out on my own rather than consult with the me (consumer)While I have frequented this car wash many times I have no reason to file a complaintThe manner in which their personnel handled my case I feel was regulated more to here say rather than factI am still requesting the repair to my door and cost of services for that day be reimbursed to me as I will never utilize their service or location in the futureI will simply make sure others are aware of the potential issues they can have with this business in the future
Final Business Response /* (4000, 9, 2016/03/03) */
We understand the customers frustration and his belief the damage occurred at our facilityAs he stated, he can only speculate the metal part of the seat belt was in the door when it was closedIf that was the issue, there would have been damage to the seat belt as wellThere was not
The consumer stated above he had the door fixedIf he would like to send us a copy of his repair bill we would be happy to look at itAt this time we do not know what caused the internal part of the door handle to malfunction
The consumer has my e-mail if he would like to send me the paperwork to review
Thank you
Final Consumer Response /* (4200, 11, 2016/03/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have responded to *** *** through email and provided her the invoice of repair to my vehiclehere is my email verbatim:
***,
As per your request this is the bill for the repair of my doorI understand that speculation can lead to many assumptions, however in this case fact is I left my vehicle to get a wash as I have done so many times before with no issueOn this day I exited my vehicle with no issue and sometime from my departure to arrival "something" caused my door to malfunctionI followed all the necessary protocol to communicating with your company on the repair of my doorAs you can tell by the invoice it was a relatively inexpensive repairThe frustration I have with Sparkling Image is the disregard for my property, the unapologetic response I received from the Car Wash Management, and the back and forth we have to doIf this malfunction would have happened by me I would know where to place the blameIn this instance Sparkling Image left me as a customer out to hangI have been a customer for many years at this same establishment even when it was called "White Water Car Wash" before Sparkling ImageSince my incident there I have spoke with numerous people in my place of business and locallyI recently found out a co worker had a damaged door issue at the other Sparkling Image on White Lane Road in BakersfieldAnd at first management there attempted placing blame on him as wellEventually they agreed to pay for any and all damagesI have been a loyal customer for many years, but will never use Sparkling Image againI work for a big Oil company in Bakersfield and was floored with by the "Customer Service" I received when I brought my issue up with management on the day of incidentThat's why I am requesting the invoice amount and car wash for that day to be reimbursed to meThat would be $The "Customer Service" there is nothing I was expecting after all the trainings on communication I have to do at my jobI strongly encourage more customer service training for managementThe attitude I received from *** *** was far below the manager standard I believe inThe entire investigation was based on here say as *** continued to repeat "I talked to my guys and they didn't do it so I don't know what else to tell you"This may be a mediocre $rant, but again no one expects for damaged property when you leave it at a professional establishmentAnd if damage did occur you would hope to be notified immediately rather than finding out on your ownI had to get this repair done quickly for the safety hazard I believe it presentedIf I was to have gotten in an accident with my yr old daughter in my vehicle how would I quickly respond in getting out of my vehicle in a quick fashion and get her outIt may be just a simple door latch but this malfunction, and it not being communicated with me, and well as *** *** stating to me that his business is not responsible for damaged vehicles upon arrival is astounding to meAnd if I would have gotten into an accident after leaving Sparkling Image and could not exit my door to get my daughter out, you can guarantee I would be asking for a lot more from Sparkling Image from a lawyer

I am writing in response to the above complaint.  Unfortunately at this time we do not have any information regarding this customers complaints regarding the satisfaction of his service. If the customer could provide additional information including the name or position of our employee he had...

spoken to, the year make and model of the vehicle, the service and his receipt it will be beneficial to us with regards to his request for a refund. We are also inquiring why there was a large time frame between the date of the consumer complaint 10/31/17 and the date of the notification 12/1/17.