Sportsplex of Halfmoon

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As I have said prior, no mention was made that the deposit was non-refundable If that was known, I wouldn't have booked the party to begin with That's a high price for pizza & soccer This is all I ever received:Hi [redacted] , We're all set for the party on Sunday! I just wanted to get a few details from you so I can inform the party hostHow many kids you expect to attendTotal number of pizzas you would like (we provide two 12-cut cheese in the party package)Sports and activities that Tre wants to playColors you want us to use to set the party table up with Please let me know if you have any questions for meI will be in the office today until 3:30pm and tomorrow 8a-3pm and can always be reached by emailThank you! Erin N***Sportsplex of Halfmoon [redacted] ###-###-#### And then: [redacted] , Very sorry to hear about the death in your familyAs a policy, we do not refund birthday party deposits as you are reserving the time on the field, not the actual usage of the fieldIf you would like to try to reschedule it again, we can certainly do that for youThank you, Erin N***Sportsplex of Halfmoon [redacted] ###-###-#### There's also nothing listed on the website or the voicemail that deposits are non-refundable unless they have changed it since June Regards, [redacted] ***

Deposits are paid in consideration for reserving the fields regardless of useDeposits are non refundable for cancellations or no showsReschedules result in the forfeit of deposit and additional deposit being requiredThe price of the party was $395, the reservation deposit was $
Reservations are booked months in advance, we were informed of the cancellation a few days in advanceIn addition, this reservation was already cancelled once and rescheduled by our manager Erin free of charge.$was paid, slots were canceledNo refund will be issued

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As I have said prior, no mention was made that the deposit was non-refundable.  If that was known, I wouldn't have booked the party to begin with.  That's a high price for pizza & soccer.  This is all I ever received:Hi [redacted], We're all set for the party on Sunday! I just wanted to get a few details from you so I can inform the party host. 1. How many kids you expect to attend2. Total number of pizzas you would like (we provide two 12-cut cheese in the party package)3. Sports and activities that Tre wants to play4. Colors you want us to use to set the party table up with  Please let me know if you have any questions for me. I will be in the office today until 3:30pm and tomorrow 8a-3pm and can always be reached by email. Thank you! Erin N[redacted]Sportsplex of Halfmoon[redacted]###-###-#### And then:[redacted], Very sorry to hear about the death in your family. As a policy, we do not refund birthday party deposits as you are reserving the time on the field, not the actual usage of the field. If you would like to try to reschedule it again, we can certainly do that for you. Thank you, Erin N[redacted]Sportsplex of Halfmoon[redacted]###-###-#### There's also nothing listed on the website or the voicemail that deposits are non-refundable unless they have changed it since June.
Regards,
[redacted]