Springwells Park

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe refunded the shipping cost due to the delay and the refund confirmation number is [redacted] , please see attachmentIf the items are no longer needed the customer can return it for a full refundWe apologize for any inconvenience this may have caused.?

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe refunded the shipping cost for the delay and the refund confirmation number is [redacted] Please allow 5-business days for the refund to reflect onto your account See attachment ? we sincerely apologize for any inconvenience this may have caused.?

To whom it may concern,? Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe apologize the representatives that you spoke to were not helpful in this matterI wanted to inform you that I spoke to the customer today via phone to resolve this issueOur finance department will be mailing a check for the order and return shipping cost which is the desired amount of $The check number is [redacted] and it will be arriving in 2-business daysWe sincerely apologize for any inconvenience this may have caused

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usUnfortunately, we are unable to send the missing Halo master chief costume as the item is currently out of stockAlso we processed a refund for the missing costume and the confirmationnumber? is [redacted] .? We apologize for any inconvenience this may have caused.? You will be receiving? two separate refunds, please see attachment? [redacted] -? $-[redacted] -$-

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe processed a full refund including shipping and the refund confirmation number is [redacted] please see attachmentWe apologize for any inconvenience this may have caused.?

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe refund came through my [redacted] account this morning Regards, [redacted]

To whom it may concern,? As stated before, the tracking number that was provided is for FedEx, and according to the tracking information provided,? [redacted] ? it has been marked delivered by the local post officeIf Mr [redacted] has not received his order, he would need to check with the post office and let them know the order was given to them by FedEx with the tracking number [redacted] so they can find out what happened to the delivery.? Thank you,? [redacted]

To whom it may concern, ? Thank you for shopping with us and we appreciate your businessWe recently transitioned our database, systems and? software? Unfortunately, we no longer have access to the old system.? Our finance department ? has issued a check for the desired amount of $and the customer will receive it this weekWe apologize for any inconvenience this may have caused

To whom it may concern,? It appears Ms [redacted] was refunded partially on 1/by our returns department after the order was receivedAs it states in our return policy, it can take up to days for the refund to be processed once it is received by our warehouse, and after the refund is processed, it takes about 5-business days for the refund to be reflected in the customer's accountThe refund for $should be back to Ms [redacted] by the end of this weekThat being said, according to the tracking information, the order did arrive late, so today the complete refund was createdAn additional $that included the original shipping and refusal charge should be processed by our finance department later todayAgain it will take an additional 5-business days for the refund to be reflected in the Ms [redacted] ' accountWe apologize for the inconvenience.?

Complaint: [redacted] I am rejecting this response because: I feel although they have sent a refund, this company is deceiving about their policiesif all it takes is for t hem to send a quick e mail and apologize, this is unfair to customersThis company also has terrible reviews Regards, [redacted]

To whom it may concern,? Mr [redacted] ' order was shipped via FedEx and transferred to his local post office for delivery with tracking number [redacted] Tracking shows the order was delivered on 6/at 4:PMIf Mr [redacted] has yet to receive his order, he should check with his local post office to determine where his package is.? Thank you,? [redacted] Customer Service ManagerWholesale Halloween Costumes?

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe processed a refund for the missing Majestic Santa Suit Costume and the refund confirmation number is [redacted] Please allow 5-business days for the refund to reflect onto your account.? See attachment and we sincerely apologize for any inconvenience this may have caused

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me? Thank you Regards, [redacted]

To whom it may concern,? Upon reviewing [redacted] 's account, it appears our finance department processed a refund to [redacted] 's [redacted] account on 12/16/We have since received a notice saying the refund was rejected, so the refund has been re-run as of 1/6/16, and the refund of $ was sent to [redacted] 's [redacted] account with the email [redacted] attached to itThe refund should be reflected in [redacted] 's account in about 5-business daysWe do apologize for any inconvenience.? Sincerely,? [redacted] Customer Service ManagerWholesale Halloween Costumes [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe processed a full refund via [redacted] , please see attachmentWe apologize for any inconvenience this may have caused.?

Complaint: [redacted] I am rejecting this response because:? This was not the outcome I was looking forI would like my order as placed along with the pricing givenIt is not my fault there was a glitch in your system and 25% off certainly does not bring it anywhere near the cost of the advertised pricing.? Regards, [redacted] ***

the order numbers were? [redacted] and? [redacted] The correct coupon was already applied when I Reordered with it myselfMy issue is your company wouldn't credit or adjust my order to reflect the correct coupon originallySo I assumed that they could cancel the order and if I ordered with the correct code that would be easierNow I have two orders for the exact same items! One with the code ? correct code and one withoutif your company could've helped when I originally called, it would have avoided this entire ordealI literally called within minutes after realizing I used the wrong codeYou can check timestampsNo items were shipped or processed at that time whatsoeverIn fact I didn't even receive my order confirmation email from you all yet prior to me calling, that's how soon it wasAnd it's so frustrating that not a single costumer service representative could help with even just crediting the difference or?

We scheduled a [redacted] pickup from for the customerOnce the item is returned we will process a refund for the orderPlease see attachment

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe processed a full refund including shipping and the refund confirmation number is [redacted] , please? see attachmentWe apologize for any inconvenience this may have caused.?