SS Autoworks

In response to the attached complaint: On 6/17/“ [redacted] ***” sold a [redacted] to a customer named [redacted] *** The customer was giving the opportunity to test drive and get the vehicle checked prior to the purchase of the vehicleThe customer was aware at the time of purchase and signed all necessary documents stating that the vehicle was sold "AS IS" The customer brought the vehicle back on several occasions with complaints that the vehicle did not shift into gear properly, and that while driving the vehicle it would jerk out of gear on the highway and residential roads Several attempts have been made to repair the vehicle however the customer is still not satisfied with the performance of the vehicle In an effort to get the matter resolve I have spoke with the customer and have offered to sell the vehicle through the auto auction In order for me to move forward the auction requires that the title is provided when I sign the vehicle up to runThe process has been explained to the customer and I am willing to write a signed and notarized document Once I hear back from the customer we will move forward to resolving the matter in order for the customer to get a full refund Feel free to contact me if you have any further questions or concerns at [redacted] Thank You, [redacted] *** over the titleI will then write up an agreement for both me and the customer to sign, get it notarized and move forward with the process of the sale of the vehicle refund The de I agree to resell the vehicle for the customer and give the customer a full refund on or before November 21, This letter confirms that the customer provided me with the title in order for the vehicle to be sold

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The vehicle when sold to me was stated to only need an oil change and that everything was perfect on the car by the mechanic (c/o *** ***). I have paper work that the car was sold through SS Autoworks, LLC not *** *** ***. We were not able to come to an agreement on the paperwork because they would not put on paper that either way they would give me my refund by November 21, 2014 but would state it verbally. On the last failed attempt to get the paperwork right we could not agree so I left the shop *** *** called me back that afternoon and told me to give him until pm to get the money and he will give me my refund. That was on Oct30, 2014. He has yet to give me my refund but told me he should have it by November 6, 2014.
Regards,
*** ***

In response to the attached complaint: 
On 6/17/2014 “[redacted]” sold a [redacted] to a customer named [redacted] The customer was giving the opportunity to test drive and get the  vehicle checked prior...

to the purchase of the vehicle. The customer was aware at the time of purchase and signed all necessary documents stating that the vehicle was sold "AS IS".   
The customer brought the vehicle back on several occasions with complaints that the vehicle did not shift into gear properly, and that while driving the vehicle it would jerk out of gear on the  highway and residential roads.  Several attempts have been made to repair the vehicle however  the customer is still not satisfied with the performance of the vehicle. 
In an effort to get the matter resolve I have spoke with the customer and have offered to sell the   vehicle through the auto auction.  In order for me to move forward the auction requires that the  title is provided when I sign the vehicle up to run. The process has been explained to the customer  and I am willing to write a signed and notarized document. 
Once I hear back from the customer we will move forward to resolving the matter in order for the  customer to get a full refund.  Feel free to contact me if you have any further questions or concerns at [redacted].
Thank You,
[redacted]  
over the title. I will then write up an agreement for both me and the customer to sign, get it notarized
and move forward with the process of the sale of  the vehicle.    
refund.  The de I agree to resell the vehicle for the customer and give the customer a full refund on or before November 21, 2014. 
This letter confirms that the customer provided me with the title in order for the vehicle to be sold.

Review: The vehicle purchased did not shift into gear properly while driving. Vehicle would jerk out of gear on highway and residential roads (giving a jerking feeling). Took vehicle back to seller on four occasions. One the first occasion (June 25, 2014) the car was returned back to the seller the day after purchasing. I brought the car and drove it home and that is when I felt the jerking feel. The check engine light came on. The second occasion happened July 7, 2014. The car was taken back to the shop because of the same problem. On the third occasion (August 8, 2014) Stafford said he was having the car looked at by another shop who specialize in transmission work. He then called and said the car was fixed. I picked the car up and as I was driving home it began to jerk and the check engine light came on. I took the car back that same night (September 17, 2014). On the next day September 18, 2014 I spoke with the shop and we agreed that I was going to get a full cash refund because the car was not in working conditions when I brought it and after all the attempts the mechanic could not fix the car.Desired Settlement: I would like the agreed upon cash refund in the full amount paid for the vehicle.

Business

Response:

In response to the attached complaint:

On 6/17/2014 “[redacted]” sold a [redacted] to a customer named [redacted] The customer was giving the opportunity to test drive and get the vehicle checked prior to the purchase of the vehicle. The customer was aware at the time of purchase and signed all necessary documents stating that the vehicle was sold "AS IS".

The customer brought the vehicle back on several occasions with complaints that the vehicle did not shift into gear properly, and that while driving the vehicle it would jerk out of gear on the highway and residential roads. Several attempts have been made to repair the vehicle however the customer is still not satisfied with the performance of the vehicle.

In an effort to get the matter resolve I have spoke with the customer and have offered to sell the vehicle through the auto auction. In order for me to move forward the auction requires that the title is provided when I sign the vehicle up to run. The process has been explained to the customer and I am willing to write a signed and notarized document.

Once I hear back from the customer we will move forward to resolving the matter in order for the customer to get a full refund. Feel free to contact me if you have any further questions or concerns at [redacted].

Thank You,

over the title. I will then write up an agreement for both me and the customer to sign, get it notarized

and move forward with the process of the sale of the vehicle.

refund. The de I agree to resell the vehicle for the customer and give the customer a full refund on or before November 21, 2014.

This letter confirms that the customer provided me with the title in order for the vehicle to be sold.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The vehicle when sold to me was stated to only need an oil change and that everything was perfect on the car by the mechanic (c/o [redacted]). I have paper work that the car was sold through SS Autoworks, LLC not [redacted]. We were not able to come to an agreement on the paperwork because they would not put on paper that either way they would give me my refund by November 21, 2014 but would state it verbally. On the last failed attempt to get the paperwork right we could not agree so I left the shop. [redacted] called me back that afternoon and told me to give him until 1 pm to get the money and he will give me my refund. That was on Oct. 30, 2014. He has yet to give me my refund but told me he should have it by November 6, 2014.

Regards,