Final Consumer Response / [redacted] (2000, 6, 2015/06/12) */ We were finally able to get in touch with Modu-Shed Building Systems Inc...And they apologized as there were very busy and out of town on another project...they are here as we speak and our shed is near complete and looking great I might add[redacted] ...Thanks once again for looking in to this matter for us
Final Consumer Response / [redacted] (2000, 12, 2015/12/01) */ [redacted] I am pleased to advise Modushed contacted me [redacted] and we made arrangements to install the garage door, that was finished on [redacted] We also received a receipt for the $ [redacted] we paid Thank you for your assistance [redacted]
Initial Business Response / [redacted] (1000, 19, 2016/07/25) */ [redacted] did respond to his call and visited the customer in June to survey the roof and skylightsHe then offered to return to do a more in-depth examination to determine if the leak was a result of the roof, or the skylightIt was explained in this meeting that even though this customer's warranty had expired, we would try to fit him in the schedule in due course, noting that we were very busyAt no time have we refused to fix it This customer purchased his x shed in Modushed's warranty period after delivery is (One) YearLabour onlyMaterials are covered under manufacturer's warranty if applicable We are happy to set a date to return Also, in our ongoing efforts to continuously improve our customer service, we installed a new phone system in MayUnfortunately, this had an initial negative effect in that the installation created a number of issues regarding lost calls and misdirectsWe believe that this was a contributing factor in this particular instance for the lack of immediate communicationThis has since been rectified with our service provider and we apologize for any inconvenience this presented to our customer Additionally, we now have a dedicated customer service representative who handles all customer requests promptly and professionally [redacted] We would very much like to work with this customer for a mutual resolution Initial Consumer Rebuttal / [redacted] (3000, 26, 2016/08/08) */ [redacted] I have received NO phone calls from Modushed and NO emailsModushed knows how to contact meWhile I am not surprised by Modushed's response, I do NOT accept Modushed's responseExcuses and more excusesMoving forward, I DO NOT want Modushed anywhere near my shed and I will find a competent roofer to fix my shed's roof and pay for it myselfIn short, [redacted] can talk the talk, but I know the reality of dealing with ModushedIt's just not worth any more energyThank you! Final Business Response / [redacted] (4000, 35, 2016/08/19) */ Please be advised that we remain committed to working towards a mutual resolution to the satisfaction of this customer Thank you Revdex.com for your assistanceIt is much appreciated Final Consumer Response / [redacted] (4200, 30, 2016/08/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) No thanks, I'm done with Modu-shedDealing with them is not worth all the troubleI would rather have a professional roofer fix my problem and pay for it myselfNext time I will only choose a company that is accredited with the Revdex.comLesson learnedThanks Revdex.com
Initial Business Response /* (1000, 19, 2016/07/25) */
*** did respond to his call and visited the customer in June to survey the roof and skylightsHe then offered to return to do a more in-depth examination to determine if the leak was a result of the roof, or the skylightIt was
explained in this meeting that even though this customer's warranty had expired, we would try to fit him in the schedule in due course, noting that we were very busyAt no time have we refused to fix it
This customer purchased his x shed in Modushed's warranty period after delivery is (One) YearLabour onlyMaterials are covered under manufacturer's warranty if applicable
We are happy to set a date to return
Also, in our ongoing efforts to continuously improve our customer service, we installed a new phone system in MayUnfortunately, this had an initial negative effect in that the installation created a number of issues regarding lost calls and misdirectsWe believe that this was a contributing factor in this particular instance for the lack of immediate communicationThis has since been rectified with our service provider and we apologize for any inconvenience this presented to our customer
Additionally, we now have a dedicated customer service representative who handles all customer requests promptly and professionally***
We would very much like to work with this customer for a mutual resolution
Initial Consumer Rebuttal /* (3000, 26, 2016/08/08) */
*** I have received NO phone calls from Modushed and NO emailsModushed knows how to contact meWhile I am not surprised by Modushed's response, I do NOT accept Modushed's responseExcuses and more excusesMoving forward, I DO NOT want Modushed anywhere near my shed and I will find a competent roofer to fix my shed's roof and pay for it myselfIn short, *** can talk the talk, but I know the reality of dealing with ModushedIt's just not worth any more energyThank you!
Final Business Response /* (4000, 35, 2016/08/19) */
Please be advised that we remain committed to working towards a mutual resolution to the satisfaction of this customer
Thank you Revdex.com for your assistanceIt is much appreciated
Final Consumer Response /* (4200, 30, 2016/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No thanks, I'm done with Modu-shedDealing with them is not worth all the troubleI would rather have a professional roofer fix my problem and pay for it myselfNext time I will only choose a company that is accredited with the Revdex.comLesson learnedThanks Revdex.com
Final Consumer Response /* (2000, 12, 2015/12/01) */
***
***
I am pleased to advise Modushed contacted me *** and we made arrangements to install the garage door, that was finished on ***We also received a
receipt for the $*** we paid
Thank you for your assistance
***
Final Consumer Response /* (2000, 6, 2015/06/12) */
We were finally able to get in touch with Modu-Shed Building Systems Inc...And they apologized as there were very busy and out of town on another project...they are here as we speak and our shed is near complete and looking great I might
add....***...Thanks once again for looking in to this matter for us
Initial Business Response /* (1000, 8, 2015/11/27)
*/
***
***
***
I have been in touch *** and I explained to her the shed was delayed because Modushed was unable to get a company to deliver the concrete needed to keep the project on timeI have been advised that with all the big construction going on in *** the concrete companies were placing little jobs on the bottom of their listGiven the amount of time that has past we have refunded her money
This is a most unfortunate situation, however, she and I will be in touch come spring with a view to getting her the shed ordered
Initial Consumer Rebuttal /* (2000, 11, 2015/12/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Now that Modushed has *** working with them (very recent change), I am confident that consumer service will improve dramaticallyIn our case, this was not in place when we needed it (to have a shed installed before the winter)Since Modushed did not communicate with us (eg to explain concrete delivery issues), we were left in the darkOnce *** was on board, she was extremely proactive and prompt in dealing with our situation and refunding our depositThank you
Final Consumer Response / [redacted] (2000, 6, 2015/06/12) */ We were finally able to get in touch with Modu-Shed Building Systems Inc...And they apologized as there were very busy and out of town on another project...they are here as we speak and our shed is near complete and looking great I might add[redacted] ...Thanks once again for looking in to this matter for us
Final Consumer Response / [redacted] (2000, 12, 2015/12/01) */ [redacted] I am pleased to advise Modushed contacted me [redacted] and we made arrangements to install the garage door, that was finished on [redacted] We also received a receipt for the $ [redacted] we paid Thank you for your assistance [redacted]
Initial Business Response / [redacted] (1000, 19, 2016/07/25) */ [redacted] did respond to his call and visited the customer in June to survey the roof and skylightsHe then offered to return to do a more in-depth examination to determine if the leak was a result of the roof, or the skylightIt was explained in this meeting that even though this customer's warranty had expired, we would try to fit him in the schedule in due course, noting that we were very busyAt no time have we refused to fix it This customer purchased his x shed in Modushed's warranty period after delivery is (One) YearLabour onlyMaterials are covered under manufacturer's warranty if applicable We are happy to set a date to return Also, in our ongoing efforts to continuously improve our customer service, we installed a new phone system in MayUnfortunately, this had an initial negative effect in that the installation created a number of issues regarding lost calls and misdirectsWe believe that this was a contributing factor in this particular instance for the lack of immediate communicationThis has since been rectified with our service provider and we apologize for any inconvenience this presented to our customer Additionally, we now have a dedicated customer service representative who handles all customer requests promptly and professionally [redacted] We would very much like to work with this customer for a mutual resolution Initial Consumer Rebuttal / [redacted] (3000, 26, 2016/08/08) */ [redacted] I have received NO phone calls from Modushed and NO emailsModushed knows how to contact meWhile I am not surprised by Modushed's response, I do NOT accept Modushed's responseExcuses and more excusesMoving forward, I DO NOT want Modushed anywhere near my shed and I will find a competent roofer to fix my shed's roof and pay for it myselfIn short, [redacted] can talk the talk, but I know the reality of dealing with ModushedIt's just not worth any more energyThank you! Final Business Response / [redacted] (4000, 35, 2016/08/19) */ Please be advised that we remain committed to working towards a mutual resolution to the satisfaction of this customer Thank you Revdex.com for your assistanceIt is much appreciated Final Consumer Response / [redacted] (4200, 30, 2016/08/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) No thanks, I'm done with Modu-shedDealing with them is not worth all the troubleI would rather have a professional roofer fix my problem and pay for it myselfNext time I will only choose a company that is accredited with the Revdex.comLesson learnedThanks Revdex.com
Initial Business Response /* (1000, 19, 2016/07/25) */
*** did respond to his call and visited the customer in June to survey the roof and skylightsHe then offered to return to do a more in-depth examination to determine if the leak was a result of the roof, or the skylightIt was
explained in this meeting that even though this customer's warranty had expired, we would try to fit him in the schedule in due course, noting that we were very busyAt no time have we refused to fix it
This customer purchased his x shed in Modushed's warranty period after delivery is (One) YearLabour onlyMaterials are covered under manufacturer's warranty if applicable
We are happy to set a date to return
Also, in our ongoing efforts to continuously improve our customer service, we installed a new phone system in MayUnfortunately, this had an initial negative effect in that the installation created a number of issues regarding lost calls and misdirectsWe believe that this was a contributing factor in this particular instance for the lack of immediate communicationThis has since been rectified with our service provider and we apologize for any inconvenience this presented to our customer
Additionally, we now have a dedicated customer service representative who handles all customer requests promptly and professionally***
We would very much like to work with this customer for a mutual resolution
Initial Consumer Rebuttal /* (3000, 26, 2016/08/08) */
*** I have received NO phone calls from Modushed and NO emailsModushed knows how to contact meWhile I am not surprised by Modushed's response, I do NOT accept Modushed's responseExcuses and more excusesMoving forward, I DO NOT want Modushed anywhere near my shed and I will find a competent roofer to fix my shed's roof and pay for it myselfIn short, *** can talk the talk, but I know the reality of dealing with ModushedIt's just not worth any more energyThank you!
Final Business Response /* (4000, 35, 2016/08/19) */
Please be advised that we remain committed to working towards a mutual resolution to the satisfaction of this customer
Thank you Revdex.com for your assistanceIt is much appreciated
Final Consumer Response /* (4200, 30, 2016/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No thanks, I'm done with Modu-shedDealing with them is not worth all the troubleI would rather have a professional roofer fix my problem and pay for it myselfNext time I will only choose a company that is accredited with the Revdex.comLesson learnedThanks Revdex.com
Final Consumer Response /* (2000, 12, 2015/12/01) */
***
***
I am pleased to advise Modushed contacted me *** and we made arrangements to install the garage door, that was finished on ***We also received a
receipt for the $*** we paid
Thank you for your assistance
***
Final Consumer Response /* (2000, 6, 2015/06/12) */
We were finally able to get in touch with Modu-Shed Building Systems Inc...And they apologized as there were very busy and out of town on another project...they are here as we speak and our shed is near complete and looking great I might
add....***...Thanks once again for looking in to this matter for us
Initial Business Response /* (1000, 8, 2015/11/27)
*/
***
***
***
I have been in touch *** and I explained to her the shed was delayed because Modushed was unable to get a company to deliver the concrete needed to keep the project on timeI have been advised that with all the big construction going on in *** the concrete companies were placing little jobs on the bottom of their listGiven the amount of time that has past we have refunded her money
This is a most unfortunate situation, however, she and I will be in touch come spring with a view to getting her the shed ordered
Initial Consumer Rebuttal /* (2000, 11, 2015/12/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Now that Modushed has *** working with them (very recent change), I am confident that consumer service will improve dramaticallyIn our case, this was not in place when we needed it (to have a shed installed before the winter)Since Modushed did not communicate with us (eg to explain concrete delivery issues), we were left in the darkOnce *** was on board, she was extremely proactive and prompt in dealing with our situation and refunding our depositThank you