St Louis County & Yellow Taxi Company

friday...4 - 16 - 21 and I am LATE...no cab ..at...3:15pm...Doctors ...appointment at 3:45pm...called and asked how much longer please...and told that ''Yellow Cab is not a..'' private '' Limo service'' and he will be there when he does get there...or said such rude thing...WHAT...?...and this is a ''living or $ for bills'' for you and say such..
..WOW..? ..'' Post paper next...amazing when a dollar is hard to find and you do not want any $...

On Thursday, March 12th, 2020 around 6:20ish I called county cab and requested a ride to my local laundromat. At 6:34pm I received a text that cab #635 was on the way. At this time I remembered that roommate had my debit card so I could not actually pay the driver so I called county cab back and let them know of this and to please cancel my ride. The dispatcher went ahead and cancelled my ride and I received a confirmation text of the cancellation. I ended up ordering a Lyft a few moments later since I could do that online without my actual card. At 6:48 my Lyft arrives as I head out my apartment the driver in cab *** gets out and says "You cancelled the cab and I was here!" I told him yes I cancelled over 10 minutes ago and had no clue why he was still in front of MY RESIDENCE. He mutters something and then tells me to "Never order a cab again" This was uncalled for since I called and cancelled this unhinged man should not have still been at my apartment waiting for me to come out like a crazy person. I have had my share of not so pleasant drivers but this is the first time in my life that I ever felt afraid. I even called the complaint line and was frazzled I got the time wrong! Is this really the type of people you want representing your customers? I may go back to Lyft and uber permanently at least I'm being disrespected and intimidated over cancelling a ride down the road!

They are not disabled friendly. I am physically disabled and I have to use cabs. I have tried to give them the pertinent information upfront. I have called the supervisors in the past and they took care of it. Recently, I complained to them because I told them before I was picked up that I needed to pay by debit. I got in the cab and the driver told me I would have to do credit. I told him I needed to pay by debit. He took the card and swiped it but he never gave it to me to enter my pin. I asked him for a receipt and he printed out a small piece of paper with no information on it. The supervisor told me she would look into it and call me back and didn't. I called them on another occasion and the rep asked me more information about my address and when I was ready to give it to him he hung up. They never sent a cab. The store was closing and I had to go so I started heading to the store with my walker and luckily a police officer pulled over and took me to the store.

I have been using this cab company since July 2018 to get to a job that is just a $6.00 fare. I was picked up recently on April 9th at 6:30 a.m. The cab driver was rude, and disrespectful for no apparent reason. He called me a racist and I hadn't said or done anything. I tried calling the company to let them know about this and left a message. So far, no one has returned my call. I will not be using this cab company any more.

On more than one occasion I have given the company my destination address but they drive me to the wrong place. This most recent time I was going to church and the cab driver took me to the wrong church then told me to get out despite me telling him I was at the wrong address. I use a walker and have a traumatic brain injury and was lucky that someone from this church was nice enough to get me to the correct location.

I made a request for pick up to airport on Nov. 4 2018 @ 4 am. Contact by dispatcher at 2:52 am to confirm pick up. told her she could send driver as early as3:45 but no later than that time. driver called at 4:09 am stated he was on way. He did not show so I called at 4:18am at which time dispatcher informed me she canceled pickup and hung up. I called back and a different dispatcher answered and told me a driver was within 7 minitues of my home. I live only 10 miles from airport so we still had time for pickup. If they would have told me he was going to arrive at 4:55 am I would have driven my car to extended parking. By getting us there after 5am we could not get on flight. we were forced to get a new flight at cost of additional $1200plus $50 for luggage. We lost our advantage miles that would cost $154 each to reinstate. I spoke to ***(supervisor) on Nov.26 2018 She admitted their mistake, was to talk to *** and call me back. I have yet to receive a call, and in the 3 months following I have called *** 4 times with no return call back.

I have used County Cab for ten years and almost always had excellent service. Once in a rare while I get a dud but that is true in any business - or family. They usually respond and try to fix things. Right now they are updating their system and, as with any update, there is some confusion. It will work out. This is a great cab company and I wish them best of luck.

An order was placed via the app at 20:05. The system stated that a cab driver would be dispatched by 20:15, one call was made at 20:20 to check statues of driver location. Was told by operator that order had been placed at 20:15 advised operator of error who stated the error was on my end. Operator stated that driver would arrive 10mins after the call meaning arrival at 20:30. Called back at 20:43 and operator stated that drive was still enroute. Asked for manager at this point, manager stated that nothing could be done as far as discount or anything to help with inconvenience of late driver.