Please see the attached StLouis Limousine company responded to my initial complaint stating the reservation had been cancelled due to non-payment of balance due On the attached rental agreement, nowhere does it state that the balance due would need to be collected prior to pick-up Additionally, it should be noted that we called StLouis Limousine at the number on the rental agreement hours before scheduled pickup to confirm and there was no answer We left a message the day before on their voice recording system, but no one from StLouis Limousine returned the call Several additional calls were made in addition to fax and email contact the day of the scheduled event to confirm, but again no answer by any representative of StLouis Limousine, IncFurthermore, the StLouis Limousine has not returned my deposit of $as they state in their reply to my complaint As such, I am requesting the case be reopened
Complaint: [redacted] I am rejecting this response because:I believe this fell through the cracks and there was no break down based upon the response time, and they had no idea about this until I called and the time it took for them to respond to me while I was on hold and avoiding my repeated phone callsI have not been contacted regarding any refund and as of this morning and still do not have itIf the company is not willing to stand behind there mistake I will be filing a small claims request.....I have also found another family who they have done this to for their daughters 13th birthday,this is not a coincidence it is a pattern of bad businessThe company has my home address and if I do not receive the full reimbursement for the day the have ruined by 10/31/I will move forward with collecting through small claimsThis complaint is also being filed with the MoAttorney Generals Office Sincerely, [redacted]
To whom it may concern: St Louis Limousine Incshows the reservation cancelledA full refund in the amount of $DEPOSIT has been credited to the customers credit card, The balance was never paid by customer which may have contributed to the cancellationNo other information is available at this timeSt Louis Limousine Incwill not be paying a $fee to the customer as indicated the customer wished to receiveAny and all funds collected on behalf of St Louis Limousine Inc has been returned to the credit card on fileThank you [redacted] Operations ManagerSt Louis Limousine Inc
Please see the attached StLouis Limousine company responded to my initial complaint stating the reservation had been cancelled due to non-payment of balance due On the attached rental agreement, nowhere does it state that the balance due would need to be collected prior to pick-up Additionally, it should be noted that we called StLouis Limousine at the number on the rental agreement hours before scheduled pickup to confirm and there was no answer We left a message the day before on their voice recording system, but no one from StLouis Limousine returned the call Several additional calls were made in addition to fax and email contact the day of the scheduled event to confirm, but again no answer by any representative of StLouis Limousine, IncFurthermore, the StLouis Limousine has not returned my deposit of $as they state in their reply to my complaint As such, I am requesting the case be reopened
Complaint: [redacted] I am rejecting this response because:I believe this fell through the cracks and there was no break down based upon the response time, and they had no idea about this until I called and the time it took for them to respond to me while I was on hold and avoiding my repeated phone callsI have not been contacted regarding any refund and as of this morning and still do not have itIf the company is not willing to stand behind there mistake I will be filing a small claims request.....I have also found another family who they have done this to for their daughters 13th birthday,this is not a coincidence it is a pattern of bad businessThe company has my home address and if I do not receive the full reimbursement for the day the have ruined by 10/31/I will move forward with collecting through small claimsThis complaint is also being filed with the MoAttorney Generals Office Sincerely, [redacted]
To whom it may concern: St Louis Limousine Incshows the reservation cancelledA full refund in the amount of $DEPOSIT has been credited to the customers credit card, The balance was never paid by customer which may have contributed to the cancellationNo other information is available at this timeSt Louis Limousine Incwill not be paying a $fee to the customer as indicated the customer wished to receiveAny and all funds collected on behalf of St Louis Limousine Inc has been returned to the credit card on fileThank you [redacted] Operations ManagerSt Louis Limousine Inc