Initial Business Response / [redacted] (1000, 8, 2015/06/03) */ Dear Sir/Mam, The office is in receipt of your mailing dated May 25, in regards to the above listed Case File Be advised [redacted] made contact with StLouis Workout by way of phone on or about April 24, wherein she claimed to have previously cancelled her accountDuring our oral exchange on this day I informed [redacted] that her membership was not cancelled rather, it showed as being placed on hold for six months (by virtue of the notes identified on her accountIn essence, the account was showing to be frozen for a period of time where after her automatic billing would commence after the "freeze" time had expired which is what happened in this case [redacted] expressed she did not want the membership on hold at the time rather she wanted in canceled I therefore moved to immediately cancel her membership on April 24, and I did so in accordance to the terms of her contract I additionally inquired with [redacted] as to her method of alleged cancellation; whether or not she filled out a cancellation form as is required by the club or whether she submitted her notice to cancel her account in writing which is likewise acceptable [redacted] stated she did not perform either of the two actionsMoreover, I researched our cancellation files and I did not locate any information evidencing ***'s attempt to cancel her membership as she claimed Therefore In an effort to assist [redacted] I informed her although a refund would not be forthcoming StLouis Workout would either reestablish the membership time she paid for and did not use or we would provide a six month membership to her person of choice who is a non-member so they may enjoy the services A document was provided to [redacted] on May 29, announcing the same
Initial Business Response / [redacted] (1000, 8, 2015/06/03) */ Dear Sir/Mam, The office is in receipt of your mailing dated May 25, in regards to the above listed Case File Be advised [redacted] made contact with StLouis Workout by way of phone on or about April 24, wherein she claimed to have previously cancelled her accountDuring our oral exchange on this day I informed [redacted] that her membership was not cancelled rather, it showed as being placed on hold for six months (by virtue of the notes identified on her accountIn essence, the account was showing to be frozen for a period of time where after her automatic billing would commence after the "freeze" time had expired which is what happened in this case [redacted] expressed she did not want the membership on hold at the time rather she wanted in canceled I therefore moved to immediately cancel her membership on April 24, and I did so in accordance to the terms of her contract I additionally inquired with [redacted] as to her method of alleged cancellation; whether or not she filled out a cancellation form as is required by the club or whether she submitted her notice to cancel her account in writing which is likewise acceptable [redacted] stated she did not perform either of the two actionsMoreover, I researched our cancellation files and I did not locate any information evidencing ***'s attempt to cancel her membership as she claimed Therefore In an effort to assist [redacted] I informed her although a refund would not be forthcoming StLouis Workout would either reestablish the membership time she paid for and did not use or we would provide a six month membership to her person of choice who is a non-member so they may enjoy the services A document was provided to [redacted] on May 29, announcing the same