St Mary's County Metropolitan Commission

June 30, Dear [redacted] :In response to the above-referenced Complaint filed against this Commission by [redacted] , I provide the following: The payment made by [redacted] in December 2014, in the amount of $385.65, paid [redacted] ’s account through December 2014, not through January This amount was paid after [redacted] 's water was turned-off for non-paymentThe December account balance was $and a water reconnect fee of $was owed, which together equal the $paid by [redacted] in December The credit referenced by [redacted] in the amount of $49.33, was actually not a credit balance on her account as it may have appearedWhen [redacted] made her December payment, a water re-connect fee of $was owed and paid at that time, as indicated aboveBecause of the timing of the printing of our billing statements, although the fee was owed when [redacted] came in to pay, the fee had not posted to the December billing statement before printingSo when [redacted] paid this sum in December 2014, in excess of the charges which actually appeared on her December billing statement, the $appeared as an overpayment or a credit on her January billing statementHad the fee not been paid in December 2014, it would have appeared on [redacted] ’s January statement, but it did not because by then, [redacted] had paid the feeAs indicated, this was a timing issue between the printing of our bills and the date in December on which [redacted] came in to payThe January balance on [redacted] ’s account was $108.19, which included $of monthly charges plus an Administration Fee of $for maintaining a delinquent account [redacted] paid nothing on her account in January The February balance on [redacted] 's account increased by her monthly charges of $82.52, plus a late fee for non-payment [redacted] paid nothing on her account in February The March balance on [redacted] 's account increased by her monthly charges of $82.52, plus a late fee for non-paymentIn March 2015, [redacted] paid $on her account, which was the balance owed in January The April balance on [redacted] 's account increased by her monthly charges of $82.52, plus a late fee for non-payment [redacted] paid nothing on her account in April The May balance on [redacted] 's account increased by her monthly charges of $82.52, plus a late fee for non-paymentAt this time, [redacted] 's unpaid account balance was $ [redacted] 's property was placed on the turn-off list for May, as the result of her significantly delinquent accountOn May 6, 2015, [redacted] 's water service was turned-off for non-paymentAfter hours on May 6, 2015, [redacted] 's water services was resumed, based upon [redacted] 's representation to our after-hours phone service that she had made an auto payment to her account through her bankAn after-hours reconnect fee of $was added to [redacted] 's accountOn May 7, 2015, [redacted] was advised by our Accounts Receivable Department that water service may only be resumed for a cash payment to our Administrative OfficesThis requirement is also stated several times in the turn-off notices [redacted] received prior to her service being terminatedMetCom staff advised [redacted] that because the bank transfer she made is not immediately available, she was required to bring the amount of $to our Administrative Offices that day, to avoid her water being turned-off againThis amount included the $after hours reconnect feeBased upon the above, [redacted] delivered a cash payment of $to MetCom’s Administrative Offices on May 7, [redacted] was evidently able to terminate the auto payment made through her bank, or the auto payment was never initiatedThis payment brought [redacted] 's account current through April At this time, [redacted] account charges have not been paid for May or June, These charges, together with the associated late fees, result in a currently outstanding balance on [redacted] ’s account of $In reference to the information provided above, I direct your attention to the account summaries attached heretoThe account billing dates for December through June are highlighted in yellow and the pertinent account balances and payments are highlighted in pink, for your convenience [redacted] clearly has a history of delinquency in the payment of her monthly charges for water and sewer servicesThis pattern of delinquency results in additional late fees and other administrative charges for [redacted] , Based upon the representations in her complaint, it seems that [redacted] does not understand that when she makes periodic and sporadic payments on her account, she is not paying her account current through the date of the paymentIn fact, typically, when [redacted] makes a payment, her account remains 30-days in arrearsPlease do not hesitate to contact me should you require any additional information or should you have any questionsI may be reached at ###-###-####, ext***Very truly yours,Jacquelyn M General Legal Counsel / Public Affairs Officer

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

June 30, Dear *** ***:In response to the above-referenced Complaint filed against this Commission by *** ** ***, I provide the following:
The payment made by *** *** in December 2014, in the amount of $385.65, paid *** ***’s account through
December 2014, not through January This amount was paid after *** ***'s water was turned-off for non-paymentThe December account balance was $and a water reconnect fee of $was owed, which together equal the $paid by *** *** in December The credit referenced by *** *** in the amount of $49.33, was actually not a credit balance on her account as it may have appearedWhen *** *** made her December payment, a water re-connect fee of $was owed and paid at that time, as indicated aboveBecause of the timing of the printing of our billing statements, although the fee was owed when *** *** came in to pay, the fee had not posted to the December billing statement before printingSo when *** *** paid this sum in December 2014, in excess of the charges which actually appeared on her December billing statement, the $appeared as an overpayment or a credit on her January billing statementHad the fee not been paid in December 2014, it would have appeared on *** ***’s January statement, but it did not because by then, *** *** had paid the feeAs indicated, this was a timing issue between the printing of our bills and the date in December on which *** *** came in to payThe January balance on *** ***’s account was $108.19, which included $of monthly charges plus an Administration Fee of $for maintaining a delinquent account*** *** paid nothing on her account in January The February balance on *** ***'s account increased by her monthly charges of $82.52, plus a late fee for non-payment*** *** paid nothing on her account in February The March balance on *** ***'s account increased by her monthly charges of $82.52, plus a late fee for non-paymentIn March 2015, *** *** paid $on her account, which was the balance owed in January The April balance on *** ***'s account increased by her monthly charges of $82.52, plus a late fee for non-payment*** *** paid nothing on her account in April The May balance on *** ***'s account increased by her monthly charges of $82.52, plus a late fee for non-paymentAt this time, *** ***'s unpaid account balance was $*** ***'s property was placed on the turn-off list for May, as the result of her significantly delinquent accountOn May 6, 2015, *** ***'s water service was turned-off for non-paymentAfter hours on May 6, 2015, *** ***'s water services was resumed, based upon *** ***'s representation to our after-hours phone service that she had made an auto payment to her account through her bankAn after-hours reconnect fee of $was added to *** ***'s accountOn May 7, 2015, *** *** was advised by our Accounts Receivable Department that water service may only be resumed for a cash payment to our Administrative OfficesThis requirement is also stated several times in the turn-off notices *** *** received prior to her service being terminatedMetCom staff advised *** *** that because the bank transfer she made is not immediately available, she was required to bring the amount of $to our Administrative Offices that day, to avoid her water being turned-off againThis amount included the $after hours reconnect feeBased upon the above, *** *** delivered a cash payment of $to MetCom’s Administrative Offices on May 7, *** *** was evidently able to terminate the auto payment made through her bank, or the auto payment was never initiatedThis payment brought *** ***'s account current through April At this time, *** *** account charges have not been paid for May or June, These charges, together with the associated late fees, result in a currently outstanding balance on *** ***’s account of $In reference to the information provided above, I direct your attention to the account summaries attached heretoThe account billing dates for December through June are highlighted in yellow and the pertinent account balances and payments are highlighted in pink, for your convenience*** *** clearly has a history of delinquency in the payment of her monthly charges for water and sewer servicesThis pattern of delinquency results in additional late fees and other administrative charges for *** ***,
Based upon the representations in her complaint, it seems that *** *** does not understand that when she makes periodic and sporadic payments on her account, she is not paying her account current through the date of the paymentIn fact, typically, when *** *** makes a payment, her account remains 30-days in arrearsPlease do not hesitate to contact me should you require any additional information or should you have any questionsI may be reached at ###-###-####, ext***Very truly yours,Jacquelyn M
General Legal Counsel / Public Affairs Officer

This letter is provided in response to your letter of January 31, regarding case number ***, filed by *** ***.We have no record of a phone call from *** *** in OctoberWhen *** *** called in late January she was advised that We Would transfer the account to the owner's name
after we confirmed the information with the ownerThe information was confirmed with the owner and the ***'s account was terminated on 1/31/and the account put into the owners nameThis account has a credit balanceThis account was also charged a denied autopay fee which has been credited back to the customer.A refund in the amount of $will be mailed to the customer on 2/10/17.Sincerely,Rebecca *S*** Chief Financial OfficerCc: *** ***

June 30, 2015Dear *** ***:In response to the above-referenced Complaint filed against this Commission by *** ** ***, I provide the following:The payment made by *** *** in December 2014, in the amount of $385.65, paid *** ***’s account through December 2014, not through
January This amount was paid after *** ***'s water was turned-off for non-paymentThe December account balance was $and a water reconnect fee of $was owed, which together equal the $paid by *** *** in December The credit referenced by *** *** in the amount of $49.33, was actually not a credit balance on her account as it may have appearedWhen *** *** made her December payment, a water re-connect fee of $was owed and paid at that time, as indicated aboveBecause of the timing of the printing of our billing statements, although the fee was owed when *** *** came in to pay, the fee had not posted to the December billing statement before printingSo when *** *** paid this sum in December 2014, in excess of the charges which actually appeared on her December billing statement, the $appeared as an overpayment or a credit on her January billing statementHad the fee not been paid in December 2014, it would have appeared on *** ***’s January statement, but it did not because by then, *** *** had paid the feeAs indicated, this was a timing issue between the printing of our bills and the date in December on which *** *** came in to payThe January balance on *** ***’s account was $108.19, which included $of monthly charges plus an Administration Fee of $for maintaining a delinquent account*** *** paid nothing on her account in January The February balance on *** ***'s account increased by her monthly charges of $82.52, plus a late fee for non-payment*** *** paid nothing on her account in February The March balance on *** ***'s account increased by her monthly charges of $82.52, plus a late fee for non-paymentIn March 2015, *** *** paid $on her account, which was the balance owed in January The April balance on *** ***'s account increased by her monthly charges of $82.52, plus a late fee for non-payment*** *** paid nothing on her account in April The May balance on *** ***'s account increased by her monthly charges of $82.52, plus a late fee for non-paymentAt this time, *** ***'s unpaid account balance was $*** ***'s property was placed on the turn-off list for May, as the result of her significantly delinquent accountOn May 6, 2015, *** ***'s water service was turned-off for non-paymentAfter hours on May 6, 2015, *** ***'s water services was resumed, based upon *** ***'s representation to our after-hours phone service that she had made an auto payment to her account through her bankAn after-hours reconnect fee of $was added to *** ***'s accountOn May 7, 2015, *** *** was advised by our Accounts Receivable Department that water service may only be resumed for a cash payment to our Administrative OfficesThis requirement is also stated several times in the turn-off notices *** *** received prior to her service being terminatedMetCom staff advised *** *** that because the bank transfer she made is not immediately available, she was required to bring the amount of $to our Administrative Offices that day, to avoid her water being turned-off againThis amount included the $after hours reconnect feeBased upon the above, *** *** delivered a cash payment of $to MetCom’s Administrative Offices on May 7, *** *** was evidently able to terminate the auto payment made through her bank, or the auto payment was never initiatedThis payment brought *** ***'s account current through April At this time, *** *** account charges have not been paid for May or June, These charges, together with the associated late fees, result in a currently outstanding balance on *** ***’s account of $In reference to the information provided above, I direct your attention to the account summaries attached heretoThe account billing dates for December through June are highlighted in yellow and the pertinent account balances and payments are highlighted in pink, for your convenience.*** *** clearly has a history of delinquency in the payment of her monthly charges for water and sewer servicesThis pattern of delinquency results in additional late fees and other administrative charges for *** ***,Based upon the representations in her complaint, it seems that *** *** does not understand that when she makes periodic and sporadic payments on her account, she is not paying her account current through the date of the paymentIn fact, typically, when *** *** makes a payment, her account remains 30-days in arrears.Please do not hesitate to contact me should you require any additional information or should you have any questionsI may be reached at ###-###-####, ext***.Very truly yours,Jacquelyn MGeneral Legal Counsel / Public Affairs Officer