Stanford Cleaners

I have been in contact with the customer's husband and I gave him some samples of buttons and he chose one of them that he likedI ordered the button online and received it last weekI texted her husband to see when he will bring the jacket but he did not respondHe finally came on Monday the 22nd in the afternoon to pick up the buttonI also gave him dollars cashSince then he has not come in to have the button fixed on the jacket

I am rejecting this response because:as a reputable business they should admit fault, apologize and try to correct the issue instead of blaming the customerAt the end of my conversation with her she admitted that they loose buttons all the time (the kids showed me the box of hundreds of buttons)I hope the owner can rectify the situation ASAP

My mother-in-law, who works at the cleaners accepted the customers' clothes and I'm the one who steams the clothes and noticed that there wasn't a buttonMy mother-in-law isn't fluent in English so she had my daughter come out to talk to herIn my daughter's words, the customer started saying
inappropriate languages and that she wanted her button back and the writing off of the shirtMy daughter told her that the writing is how we know whose shirts' it belongs to and that this is how we run our business and have been doing this for many years nowThis customer didn't explain how we do our process, so we just wrote on it like how we normally do itI received a call from my daughter saying that there's a customer at the store, that's missing a button and the buttons from the sleeves were tornI came to the store after minutes and she started getting all mad and called me a liar for saying that there wasn't a button when I received itI told her to calm down since she had her baby with her and we both agreed to just work this outI agreed to try and find her button from my factory store in SacramentoI told her that it might take awhile and I'm still trying to find it, but it's hard because the store doesn't the same buttonI'm still trying to contact them, trying to figure out how to find the buttonWhen I called her husband, ***, I apologizedI apologize, but I am still trying to fix this situation even though it might take a long timeWe have been running this business for more than years and definitely not the type of people to lie in front of our customersThe fact that she called me a liar when all I did was tell her the truth was a definite surprise for meI will give you your money back- $

I am rejecting this response because:as a reputable business they should admit fault, apologize and try to correct the issue instead of blaming the customer. At the end of my conversation with her she admitted that they loose buttons all the time (the kids showed me the box of hundreds of buttons). I hope the owner can rectify the situation ASAP.

I have been in contact with the customer's husband and I gave him some samples of buttons and he chose one of them that he liked. I ordered the button online and received it last week. I texted her husband to see when he will bring the jacket but he did not respond. He finally came on Monday the 22nd in the afternoon to pick up the button. I also gave him 26 dollars cash. Since then he has not come in to have the button fixed on the jacket.