Statewide Collection

I am writing this letter in response to the complaint regarding a Reverse Mortgage (HECM) loan application from early this year The customer completed and signed her Reverse Mortgage loan application with our loan officer on Saturday, March 14th, The appraisal and title search was ordered on March 17, The borrower paid for the appraisal and was not charged for the title searchThe borrower stated that she thought her property was worth $250, The independent appraisal was completed on March 24, and the appraised value was $125,which was much lower than the borrower’s estimated value of $250,The appraiser also stated that the customers property is legal non-conforming to local zoning and indicated there were restrictions on re-building and also the property required several repairs [redacted] (the lender) required proof from the local zoning or building department confirming that the property can be rebuilt to its current specifications and use The loan officer emailed the borrower on April 1, stating BCI received the appraisal and requested her to call BCI regarding the appraisalThe loan officer also e-mailed the borrower on April 3, stating her property is legal non-conforming to zoning and indicated restrictions on rebuilding and the lender ( [redacted] ) is requiring a letter from the local zoning or building department confirming the property can be rebuilt to its current specifications and useHe also stated that the property required a number of repairsThe loan officer also sent a follemail on April 8, because he was unable to reach her by telephone The borrower and loan officer finally spoke on April 14, regarding the customer getting proof from the local zoning or building department and the borrower stated she would contact the local zoning or building departmentThey also discussed the appraised value of $125,along with the condition of the property and required repairsBased on the valuation and other issues, we stated that the expectation was that the loan would take extra effort to get approved, but nothing could happen if we did not get the zoning letter very soonWe clearly told the customer that quick response to our lender is very important The loan officer did not hear back from the borrowerThe loan officer tried to contact the borrower on a number of occasions, but was unsuccessfulThe lender ( [redacted] ) contacted BCI requesting the status on the loanAs there was no conversation with the borrower in a day period, the lender is required to make a final lending decision and the loan was withdrawn This entire process happened in March/ April Since that time, until the Revdex.com letter was received, BCI had no correspondence with this customer BCI called the customer on October 2, and left a detailed voice mail and an invitation to return our callHowever, her only avenue is to get the letter from zoning, make the required repairs to the property and start the process again, as appraisals are only good for days under current mortgage guidelines

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

On 6/24/The Customer dropped off his vehicle with the request for us to identify a grinding type noise with the a/c system on Our technician pulled it into the shop and found that the compressor would not engage We attached our equipment and proceeded to check the refrigerant
charge We found that the system was overcharged We adjusted the charge rate and rechecked The compressor now comes on but has a bad internal noise Customer was advised that a new compressor would be required to repair Customer picked up the vehicle and said he would get back with us Since he did not respond by 7/1/his assessment ticket was closed out for the technician's time in our shop to properly assess the vehicle as required to provide an accurate estimate When the customer received a bill in the mail he responded that he did not authorize any work and was not going to pay the bill Since he took this position we credited his account for the $due as a goodwill gesture and have not sent him a bill since or had any further correspondence with him Quite frankly we were shocked to see this complaint filed since we were not pursuing payment If the problem with the customer's vehicle was something that could have been seen visually then no troubleshooting fee would have been charged Since this required a technician's time in our shop and a/c equipment connected this was fairly billed The fact that the customer did not expect to pay anything for this service is difficult to understand Since there seems to have been some communication error or lack of understanding we have waived the fees due as noted above Respectfully, *** ***

RESPONSE: Statewide Collection, Incattempted contact with Mr*** (from 4-20-17) on eleven different dates; on the eleventh contact Mr*** set up an automatic monthly payment plan of $using a debit card from a THIRD PARTY. The THIRD PARTY payment scheduled yesterday,
2-28-was declined. To date, there have been (4) $payments applied to Mr***'s delinquent past due account. It is vital to note that Mr*** DID NOT provide an e-mail address to Statewide Collection, Incand therefore, Statewide Collection, IncCOULD NOT provide a receipt for payment; AND, Mr*** DID NOT provide the email address of the THIRD PARTY so Statewide Collection, IncCOULD NOT provide notice to the THIRD PARTY. Although Mr*** has dealt with "many debt collection companies" and could be considered a collection agency expert, he is incorrect regarding the recovery of interest; specifically, all delinquent debt in California is allowed ten percent interest pursuant to the Civil Code. Yesterday, Mr*** called Statewide Collection, Incand informed an employee that his lawyer would contact Statewide Collection, Inc.; this phone call was after the THIRD PARTY debit card was declined. Clearly, all Mr*** has to do to know his balance is call Statewide (the call is toll free) or confirm the THIRD PARTY bank account payment was successful and deduct each monthly payment from the original balance. As to the allegation of not being helpful or willing to negotiate, Statewide Collection, Incaccepted Mr***'s low ball monthly payment offer of $(from a THIRD PARTY) and has never refused his calls or failed to provide any information regarding the past due account therefore, it is very clear Mr*** is economically frustrated and is simply just crying sour grapes

I am writing this letter in response to the complaint regarding a Reverse Mortgage (HECM) loan application from early this year.
The customer completed and signed her Reverse Mortgage loan application with our loan officer on Saturday, March 14th, 2015. The appraisal and title search was ordered...

on March 17, 2015. The borrower paid for the appraisal and was not charged for the title search. The borrower stated that she thought her property was worth $250,000.00.
The independent appraisal was completed on March 24, 2015 and the appraised value was $125,000 which was much lower than the borrower’s estimated value of $250,000. The appraiser also stated that the customers property is legal non-conforming to local zoning and indicated there were restrictions on re-building and also the property required several repairs. [redacted] (the lender) required proof from the local zoning or building department confirming that the property can be rebuilt to its current specifications and use.
The loan officer emailed the borrower on April 1, 2015 stating BCI received the appraisal and requested her to call BCI regarding the appraisal. The loan officer also e-mailed the borrower on April 3, 2015 stating her property is legal non-conforming to zoning and indicated restrictions on rebuilding and the lender ([redacted]) is requiring a letter from the local zoning or building department confirming the property can be rebuilt to its current specifications and use. He also stated that the property required a number of repairs. The loan officer also sent a follow-up email on April 8, 2015 because he was unable to reach her by telephone.

The borrower and loan officer finally spoke on April 14, 2015 regarding the customer getting proof from the local zoning or building department and the borrower stated she would contact the local zoning or building department. They also discussed the appraised value of $125,000 along with the condition of the property and required repairs. Based on the valuation and other issues, we stated that the expectation was that the loan would take extra effort to get approved, but nothing could happen if we did not get the zoning letter very soon. We clearly told the customer that quick response to our lender is very important.
The loan officer did not hear back from the borrower. The loan officer tried to contact the borrower on a number of occasions, but was unsuccessful. The lender ([redacted]) contacted BCI requesting the status on the loan. As there was no conversation with the borrower in a 30 day period, the lender is required to make a final lending decision and the loan was withdrawn.
This entire process happened in March/ April 2015. Since that time, until the Revdex.com letter was received, BCI had no correspondence with this customer.
BCI called the customer on October 2, 2015 and left a detailed voice mail and an invitation to return our call. However, her only avenue is to get the letter from zoning, make the required repairs to the property and start the process again, as appraisals are only good for 120 days under current mortgage guidelines.

According the FCRA, by law the creditor is required to report the debt as discharged AND zero balance. This needs to be updated ASAP.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Attached.