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Steve Rayman Chevrolet

2155 Cobb Pkwy SE, Smyrna, Georgia, United States, 30080

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Steve Rayman Chevrolet Reviews (%countItem)

Taxed wrong on a vehicle
My husband purchased a vehicle January 11th 2020, upon buying the vehicle in the paperwork taxes were included for out of state (TN) taxes for the tage fees.
My tag office reached out saying we still owed $482 and some cents. I was unaware of this until then and I called steve rayman Chevrolet to speak with someone on Thursday Feb.20.2020 I had to leave a voicemail - Monday the 24th rolls around and I still had no response. I then called the dealer to speak with a Manager, I didnt get a manager, I got our sales person. Then Nick (sales Person) proceeds to tell me it is not their fault they plug numbers in and whatever the system generates for the taxes in that state and county is what is on there. He tells me it is the states problem. Meanwhile I ask him " if anyone from Tn comes down here and buys a car are the taxes going to be generated wrong, I feel as though that should be fixed on their end ( car dealer) otherwise everyone that comes from out of state could be charged taxes wrong" He state "no thats not how it works and that I wasn't listening to him"
He was VERY RUDE and acted like this was my fault and I basically needed to "go on" and figure it out myself. I called the tag office back, she stated she is not sure where they got the taxes from because it was all wrong and it is not the states fault it is theirs for generating it wrong. Meanwhile my husband went to the dealer, they tell him "they think they found the issue" then they take him in an office and the outcome is - they cant do anything for us it is the states fault. Now I do not understand how this is the states fault at all. Their system Generated WRONG taxes and I am supposed to just fork up the $482 because they didn't have it calculated correctly? I find this as bad business and their "sales rep" was very disrespectful in all ways. I just wanted this resolved.

Desired Outcome

I would like to just void the whole purchase and loan ( we haven't made the first payment yet) its only been a month since we bought the car. I am so unsatisfied, I would rather not even have the vehicle.

Steve Rayman Chevrolet Response • Feb 26, 2020

We are sorry for any confusion on our part as to the taxes due in Tenn. We are a Georgia dealer. The entire amount we collected was forwarded to Tenn. We do not retain any ones tax. If their is a balance owed it is the customers debt one way or another. We will not void the contract nor pay any taxes owed by the customer.

Customer Response • Feb 28, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this, you didn't even collect enough for Ga taxes and Georgia Taxes are higher than TN. Tennessee doesn't even have state taxes which you stated you collected. You knew this was an out of state sale. We came to you all because of my husbands company using you guys for loyalty and I have had nothing but bad experience. I could never imagine doing someone the way you all have done us. You did the paperwork and I asked the guy during the paperwork if it was all included and he stated yes. I never signed anything stating we owed what was left or told that there would even be anything left. You all have done this whole thing unprofessional and I can't even understand why. Why you can't just fix what you did wrong. This was never made known to us until
Time to pick up the tag. I don't have the extra to just fork up, especially when I trusted you all had done this correct the first time.

Steve Rayman Chevrolet Response • Mar 04, 2020

I understand your frustration. As a goodwill gesture we will offer $250 for your troubles. Please let us know if this is acceptable and again I'm sorry this happened.

Customer Response • Mar 11, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
I still don't feel that is enough. I still have to pay half of the total in which I never knew I would have to pay.
I'm still just distraught at this business.

I will send my husband by to collect the $250.

Thanks

I think they run a crooked business and are there to rip off the customer. It is my understanding that when a customer purchases a vehicle from any dealer, there is an implied contract between the customer and the business owner that they will provide the customer with a working vehicle and the customer will pay the asking price or agreed on price.
Apparently, Steve Rayman doesn't understand or agree with this logic as he sold us a car on 10/18/2019 that never worked properly from day one. First it was the battery, then it was an oil change, then it was the check engine light, and then they said it needed a timing chain, and it is almost 30 days since we purchased this vehicle and it is sitting on their lot supposedly waiting for a part. We have consistently asked for an expected date of return since we turned the car over to them on 10/25/2019, to no avail, but today, all of a sudden we receive a phone call from them say the part was in but it is probably going to be Monday before it is ready.
That seems suspicious to me, because Monday is 11/18/2019 thus the warranty kicks in on the 30th day, so now they can repair the car they knew had a problem when they sold to us, but the warranty I am paying for will make all of the repairs.
These people are unethical and don't deserve to be in business. If there was a zero or less rating available, I would rate them a zero.
As of 11/14/2019, the vehicle we purchased is still in their possession. My husband requested a loner car while they fixed ours, but they had a good story for that; we have no cars available.
This is the worst experience I've ever encountered period. The average business generally will act like they want your business, but they act like they have you over a barrel, and basically they do. We weren't able to talk to the sales manager, we were referred to the service manager.
With all that said, if you are looking for a used or even a new car, Do Not, I repeat Do Not stop at Steve Rayman.

Steve Rayman Chevrolet Response • Nov 15, 2019

I mike *** called this customer today 11.15.19 and let him know that the vehicle just got ready and explained to him that it was ready and he could pick it up from martin tomorrow11.16.19 after 8.00 am and that the bill was being charged to the used car department, not his extended warranty. I apologized for his inconvenience and explained how the billing portion was going so he didn't think it was through his extended warranty. The vehicle was repaired totally to GM specifications by master tech # 376.
Mike *** Service Director 11.15.19 @6.09 pm

I was sold a lemon. Not made aware the vehicle had engine issues. They claimed that it passed general safety inspection. The car started smoking.
I purchased a vehicle from this company. Was reassured the car was WELL taken care of. They told me they ran a safety inspection and was not told anything was wrong with the vehicle before purchase.

Hours after having the car, the check engine light came on. I made an appointment with a dealership closer to me to get it checked out.

On my way to the dealership (less than 24 hours) after purchasing the car started smoking.

The dealership who did their own inspection told me the gasket needed to be replaced. I was sold a lemon.

Desired Outcome

I am seeking a full refund and will be returning the car.

Steve Rayman Chevrolet Response • Sep 27, 2019

The customer purchased a 17 year old car with over 100k miles in as-is where is condition. We will be happy to assist in trading her into another car.

I took my car to steve Rayman service department on 7-18-2019 because it sounded like it didn't want to start at times, so they took my car in.
So once I dropped my Car off at steve Rayman on 7-18-2019 because my car sounded like it didn't want to start at time so they took car in back and I went to work, I call hours later to check on car they said that they didn't find anything and that they were still working on it, I called back later and they said that I had coolant in my spark plug and that I needed a engine, I said no that can't be so I went and picked up my car drove on 285 and once I got to i-20 my car started to overheat, I called back and spoke with reggie and told him how is it that all of a sudden my car is over heating and I didn't have this problem before he really all he kept saying was what the technician told him, I said I know you'll did something to my car, so I took my car to get a second opinion and the mechanic pull my plugs and showed me that no coolant nor oil was on my plugs I needed a starter, tune up and water pump which he did and he got my car back running he said they lied, which I believe so as well, so I went back to explain to the manager Mike *** about the technician Brian *** lying about my diagnostic and he pretty much said that he back his technicians opinion because they were certified, instead of explaining why he lied about coolant being on plugs and me needing a engine, they were very unprofessional, and this place is not trustworthy at all, what make it so bad is I use to take my car to this dealership majority of the time, but I will not recommend this place nor patronize them again, they can't be trusted, and they charged me for a radiator cap that they broke and lied and said it melted.

Desired Outcome

I want a refund for my cap that they charged me for and payment toward my repairs that they mis- diagnoised, they made my car run hot trying to lie and say I needed a engine and damaged my water pump so I want them to pay for the cost of my water pump and cap for radiator

Steve Rayman Chevrolet Response • Aug 02, 2019

We stand behind our diagnosis and decline the offer for us to pay for work done at another shop

Customer Response • Aug 07, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
How is it that a manager will agree with a diagnosis that is wrong, if I have coolant in my spark plugs which means I have a crack seal or gasket which they explain, and they said I need a engine which was all a LIE, how is it that I'm driving my car after taking it to another certified mechanic and he fixed a water pump change spark plugs and my starter, mind you I took my car in because it sounded like it didn't want to start up at times and they resulted that to a engine, these people are crooks and they caused my car to overheat once I picked it up, instead of this manager offering more training for his technicians he rather allow this behavior to continue, beware of places like this, I will not take my car back again.

Steve Rayman Chevrolet Response • Aug 07, 2019

We acknowledge that we will have to just disagree.
We have been seving this area over 40 years and our reputation is stellar. Calling someone liar's and crooks is probably not the best aprroach when asking for help.

Sales Manager and Finance team ran multiple credit inquiries when I explicitly instructed them not to do so, several times.
I Came in the dealership pre-approved. I told the sales person, Brian *** and finance team I only wanted to go with pre approval offer, not to run my credit for other offers. The finance manager Ned *** ran my credit for multiple offers, including their warranty. Ned asked me over and over did I want the warranty, and I repeatedly told him NO. Without my permission, he ran multiple hard inquiries for the warranty and financing options. After receiving emails and letters informing me of the multiple credit inquiries, Vance Robinson informed me it was their RIGHT to run my credit report, and there was nothing I could do about it. I requested letters to provide to the credit bureau stating I did not request the inquiries. Vance stated "He mailed the letters off, and did not have a copy to give me." I was also promised additional keys (the key I was given was broken) and car detailing. Each time I called, Vance sent me to voicemail and refused to return calls. I finally showed up to the dealership, and Vance gave me a card to a locksmith with a disconnected number.

Desired Outcome

The credit report correction letters provided to me via hardcopy or email. I also would like a functioning key to my car that I purchased.

Steve Rayman Chevrolet Response • Jul 23, 2019

We apoligize and look forward to meeting with you this Friday to resolve these issues.
Thank you

Customer Response • Jul 26, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
I spoke with a rep from the community named Freddy. He said he would contact me the next day (Tuesday) to schedule an appointment to resolve this issue. I never received a phone call back. Each time I called to follow up, I received his voicemail and left messages. As of yet, I have not received phone call or any rectification of this issue. The statement says that the dealership would resolve the issue on Friday. No one has called to tell me a time or follow up of any kind.

Steve Rayman Chevrolet Response • Jul 29, 2019

I apologize it was our understanding that you were going to be here on Friday July 26. Freddy called you and left a voice mail. Please call him directly today so we can set up an appointment to meet with you. (XXX) XXX-XXXX ***.

I had an appointment that was setup with Chevy HQ customer service getting involved as I'd a particular request I wanted to be accommodated. When setting up the appointment over the phone a few days ago I explained in detail about what I wanted and their Service Advisor, Reggie, completely agreed "professionally" to accommodate my request. However, on the day of the appointment when I was trying to see how my request is going to be addressed he went completely berserk rude, loud and displayed street attitude that should never have a place in working environment such as an authorized auto dealership. You won't experience that kind of behavior even at ordinary local auto shops! Unbelievable. He finally said I can go to another shop if I wanted to which I instantly agreed and immediately got out of his face and the premises! My goodness, I've never experienced that kind of loud rude street attitude at any auto service shops. Reggie should have known better how to carry himself even if his customers are annoying. Totally unfit for a position that puts him to interact with customers.

Falsely giving the wrong issue about my car to charge me more money.
30Apr19-I had my car towed to Steve Rayman for the same issue that my car had prior of last year (gas pedal & senor 02). Mr. is who I deal with concerning my car. Call me after my car had a diagnostic test. Stated that I have a 2nd battery that needed to be replace and that it will cause me about $700. He proceeds to let me know that it's a small battery that's located in the trunk of the car. I'm really frustrated about my car because this is the same issue with my car, I had prior same warning sign. I contact Chevrolet to give them my VIN# to ask them does my car have a second battery. After my VIN was ran no second battery in the trunk. 2nd battery only come on 2014 & 2015 not for 2016. I'm frustrated at this point because he trying to take advantage of me. I call back to Steve Rayman and spoke with Auther. After letting Auther know that I spoke with someone with Chevrolet and they ran my VIN stated that no 2nd battery for this type of vehicle. Aurther raised his voice saying that the customer service doesn't know what they are talking about he goes to check on my car for me. I let Auther know that I purchase a battery in June/2018 that it can't be the battery. I decided maybe I need to trade it in because I've been having issue with this car. I record Mr. telling me it's a 2nd battery just for my record because I knew he was lying. My car sat at the dealer for a week. I'm currently using my father car which he needs his car since he is medically ill. My father needs his car like I need my car he is currently on a waiting list for a kidney. while this is adding more stress on him and myself because Steve Rayman mechanics wants to lie and take advantage of women. Trying to beat women out of their money single mother of 4. Maybe that's how their trained. I personally know a CEO of GMC that been helping me to even look up the parts that they claim I need on my car. That's on the receipt is clearly wrong. On 08May2019 I went to go and pick up my car and I ask Mr. to take me to the back and show me the 2nd battery need to be replaced. *** did not go and show me the 2nd battery. He called the back and continue with the lies asking the gentleman on the phone which battery need to be replace now it's the battery under the hood my mother was there as my witness. When I got to my destination with my car the towed truck man, my uncle & a mechanic did not see a 2nd battery in the trunk. This is a very sad situation and the salesman is no better they all working together to get over. My issue is not a battery.I'll never come here nor buy a car here again. The next thing I'll do is contact the media outlet about this dealership. This not the dealership 1st time getting over on innocence people I read a few of their complaints about steve Rayman. I receipt when I purchase my batter as well.

Desired Outcome

Refund my diagnostic fee $89, towing fee $51, replace my gas pedal since its under warranty & sensor 02 is under warranty that's the code stated on my diagnostic test that I ran prior to coming to the dealership. You might need to hire more honest people at this dealer.

Steve Rayman Chevrolet Response • May 14, 2019

The service director will contact you and we will resolve.
Thank you

Customer Response • May 15, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
I haven't heard from anyone from this dealership. Until I hear from Steve Rayman and they resolve the issue then I'll accept their response.

Steve Rayman Chevrolet Response • May 16, 2019

I contacted the customer on 5/15/19 at 4.51 pm and scheduled an appointment for her to meet with me on 5.17.19 before 5.00 pm and we agreed upon refunding her the $89.00 diagnostic fee which she agreed to and this will be completed tomorrow after she comes in for her appointment.
mike fryer

Customer Response • May 17, 2019

(The consumer indicated he/she ACCEPTED the response from the business.)

I bought a used car from this dealer, a 2016 Chevy Trax LS. I bought the car April 17, 2019. The car was missing the key fob. The dealer told me it would take about 5 days to get a new key fob and they would call me when I can come pick it up. It's been 2 weeks now. I have called a number of times. Every call goes to voicemail. I have left a number of messages. No one has called me back.
Product_Or_Service: 2016 Chevrolet Trax LS

Desired Outcome

Contact by the Business I just want the key fob.

Steve Rayman Chevrolet Response • May 02, 2019

I apologize but we did try to call the customer and its been handled. we have already spoke to the customer and he is to come in on Monday to get his fob.

its all been handled.

Customer Response • May 03, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
It hasn't been handled until the key fob is in my hand. I do appreciate them finally reaching out, but I should not have had to go to this extreme to accomplish what should have been a seamless process.

Steve Rayman Chevrolet Response • May 03, 2019

AS PROMISED MONDAY EVENING HE WILL RECIEVE HIS KEY FOB PAID FOR BY STEVE RAYMAN CHEVROLET. AS STATED EARLIER WE ARE SORRY FOR MISCOMMUNICATION AND HE WILL GET IT AS PROMISED MONDAY.

I was told that I was financed for a vehicle and now over a month later they are sayin bring the vehicle back or they are threatening to calling the police and canceling the registration that's in my name. They are also calling me consistently with threatening and harassing phone calls. At this point I just want my deposit back for the vehicle and insurance also every inquiry placed on my credit file removed.
Product_Or_Service: 2016 Nissan Maxima
Order_Number: XXXXX
Account_Number: XXXXX

Desired Outcome

Correction to a credit report At this point I would like my deposit for the vehicle returned, the deposit I had to put down for insurance and all of the inquiries placed on my credit file removed.

Steve Rayman Chevrolet Response • Apr 17, 2019

Mr. has been advised on numerous occasions that we are unable to secure financing due to inconsistent information on his application. He has been advised to return the car. The police are involved at this point. If he returns the vehicle to the lot and has not damaged it then the refund of his deposit is not an issue. Urgency on Mr.s part will determine how this proceeds.

Customer Response • Apr 18, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
I have a contract stating that I was financed by Capital One Auto signed by Steve Raymond employees. Capital One has no recollection of the contract which means Steve Raymond employees are falsifying documents. I not only have 1, but 2 false finance packets. They said the first company changed their mind and that Capital One picked it up. So I went back and signed new documents. I want my down payment back, I want all inquiries removed and pay for the time I took off of work.

Steve Rayman Chevrolet Response • Apr 22, 2019

Sir. Return the car by 4/23/2018 and the deposit is not an issue. If not then the multiple socials and multiple temp tags on othere cars will surely create a much bigger problem for you.

This was the worse car buying experience I have ever had. I'm not happy with the car and feel like I am being overcharged for the car. I completed my application online and it said I was preapproved and so when into the dealership I went in I spoke with the salesman and he gathered my information again to run my credit again. He told me I had a great score and that I could get a car and he told me how much I qualified for and that there will be no down payment. So while my stuff was with the finance department he told me to look at cars and so I originally wanted an suv and I showed him where the advisetismtmet showed that I qualified and that it was in the price range given to me and he said that I couldn't get it cause the adviverstisment was incorrect. So I said ok fine what could I get and then at first he said I had to get a cheverloet Cruze and I said I have four kids that small car wouldn't work for me and he said ok went back in the building and talk to someone and then he came back and said I could do a Malibu but it had to be basic and I said ok fine but it's really not what I want. I was very hesitant because I felt like they were selling me what they wanted me to have. So we went back in and above stated the deal was being worked up. So after about 30 minutes he said I would need some money down and I said that's not what you said in the beginning and he said well they are asking for it so I said ok and after another 30 minutes I was called into the finance office to discuss the terms. He first said congrats on the purchase of your new car and then he told me the terms of the loan and I immediately said I really think that's to high and then the finance manager begin to explain that I have no car buying history so that's why my payments and interest are high and why I had to put 1000 down. I'm paying a total of almost 30,000 for a car that's aorignally 14,000. I've reached out several times but I am not satisfied with the purchase. I didn't have a car at the time

Desired Outcome

Exchange I would like the SUV that I originally wanted

Steve Rayman Chevrolet Response • Apr 17, 2019

I'm sorry if you are not pleased with the car you purchased last year. I'm sure if you make your payments on time you can at some point in the future trade it for an suv.

Customer Response • Apr 18, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
I was speaking on the car buying experience not the actual car

Steve Rayman Chevrolet Response • Apr 22, 2019

Again I'm sorry if you are unhappy.

I purchase a 2014 Chevy Malibu in July 3 2014. It wasn't no As Is purchase it was a new car. I been making my payments sometime before the due date, yes I have few days late but no ore than 2 days,when I do make the payments I always include my late fees it the payments. The total of my new car was 31,664.08 I had to put 1,000 down. From Aug.2014 to March 2019 I already paid a balance of $36,335.08.But, they saying I only paid out $21,465.43 that's just 68% of my Original balance. When I ask them why are 75 terms on the contract my finance whom Im paying my monthly payments too stated it wasn't them it was the place where I purchases the car from which was Steve *** this will mean I would have paid 6 to 7,000 more dollars on this car, it was only 31,664.08. I even went back to the dealership to take with the finance but he pretend the computer where my contract was at was down, and for me to give him a call on the following day which will be that Monday.. Yes, I did several times and even left voice messag for him to call me back, til this day I haven't heard from no one.. I feel like they given me the run around, take more money out of me cause Im 86,If you like I can email you copy of my payments, and you can calucate.. Some months I paid twice..
Product_Or_Service: car
Account_Number: XXX-XXXX-XXXXX

Desired Outcome

Contact by the Business Look into my contract to see why they put 75 terms for payments, when I know someone only had 60 terms put still paying the same amount each month 500.00, with no money down. And the already received her title to her car

Steve Rayman Chevrolet Response • Apr 01, 2019

We have looked into this, and apologize for any confusion. We can confirm that the terms of your purchase have not changed since your purchase of this vehicle on July 3, 2014 - and that your payments would have been substantially higher financing at 60 months than your current payment.

It would not have been possible for us to change your contract without executing a new one (with both parties signing). We are unable to further assist with this matter.

Customer Response • Apr 02, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
Cause it still not explaining to me why they put 75 terms. When my niece purchase the same type of car like a few month before me, the price after finance was the same amount of mines 30,000. She was paying 500.00+ a month like me but only for 60 months.. Im paying 585.67 a month on a 75 terms .. As of this day I already paid out 35,000 to 36,000 on this car and it was only 31,664.08 im wondering why it will be 2020 to finish this car.. From looking back I would have paid over 5 to 6,000 more. What you mean you needed both parties, you never told me that when me and my daughter was at the office, you told us that the computer was down and you didn't have a way of getting my contract so we could go over it.

Steve Rayman Chevrolet Response • Apr 03, 2019

Again, we apologize for any confusion on your part. Ultimately, it just comes down to math - The amount you finance, your APR, and your loan term are what decides your payments. None of the figures concerning your purchase have changed since you purchased the vehicle on July 3, 2014 - and nothing will change going forward.

Again, we are sorry for any confusion you are having, but we are unable to further assist on this matter.

On Monday, December 31, 2018 I went to the dealership to sell my 2016 Toyota Tachoma TRD Sport. I spoke with Ernest H and Ryan L. I was told that I would receive a check for the purchase this week. In order to do so they would wire a check to payoff State Farm Finance, that day. I left there confident in the information I was giving, and prepared to receive a check by Friday for the payment.

While confirming status today, I was told that the sale information was just given to that department. I was also told that everything I was told on Monday was incorrect. Now, a check payment needs to be overnighted, and can not be sent certified. After speaking to State Farm, this means I will not be getting a payment from Steve Raymond for two weeks (enough time for State Farm to confirm payment received is good, and send out title). This is especially frustrating because the car is also up for Sale on the website already, without even being paid to us yet.

This lie is costing me everything. Something that was suppose to start out simple is now causing additional stress, considering we just had a death in our immediate family.

Please resolve this today.

Desired Outcome

Other (requires explanation) A check to be issued by the original agreed date of Friday January 03, 2019 as agreed upon on December 31, 2018.

Steve Rayman Chevrolet Response • Jan 04, 2019

On New Years Eve 2018 we did agree to purchase the Tacoma. The customer did not have the title due to owing money to State Farm Bank. Our accounting office reopened on January 3,2019 and we sent payment by overnight to State Farm Bank. You may contact me today 1/4 at 770-953-0100 or come to the dealership and pick up your check for the equity. If you prefer to have it mailed somewhere then let me know.
Ask for the General Manager Tim

Customer Response • Jan 05, 2019

We are satisfied and thankful for Steve Raymond Chevrolet's quick response to this matter.

I purchased a vehicle in Dec. 2017 with a GAP policy. In July, I purchased a newer vehicle and turned this one in as a down payment. The vehicle was paid off and the new loan was held by the same bank ***. I was advised upon purchasing the new vehicle with a GAP policy, to cancel the old one and collect a refund from the dealership. After attempting to contact anyone there, including the original sales person, I contacted GAP and they provided me the paperwork needed to file for the Cxl. I had all the documents and had it faxed on Oct 15 of this year. After hearing nothing I contacted GAP today to learn they cxl it on the 19th and forwarded the documents to Steve Rayman that day. The dealership has been sitting on a $700+ refund claiming they needed a payment letter from the bank. The bank sent them a letter but she wanted me to provide the missing information, although she never explained why she didn't call and ask me for the document. She then explained it would take three business days to process the request to have a cheque ready for mailing or pick up. This is unacceptable behavior for a business to knowingly hold money from a customer under a fabricated pretense. They have all they need and still they make me do all the running and calling to produce a document they already have. I enjoyed the purchasing process with the dealership, but everything after that has been a nightmare. I had the Bank fax a document but I am now playing phone tag with this woman "Fanta" to determine if what was sent is sufficient and if this completes the process. I have called three times, left one voice mail and expect to never hear from her and have to go in person to collect my cheque sometime in the new year.
Product_Or_Service: 2013 Chevy Spark GAP policy

Desired Outcome

Refund I want the dealership to find the letter from PNC bank sent to them showing payment of the car loan in full in July/Aug 2018. I want that attached to the already Cxl policy from GAP and the refund process accelerated a.s.a.p. in order to produce a cheque in my name for $763.33 payable immediately.

Steve Rayman Chevrolet Response • Dec 17, 2018

the refund was coming from the gap company and we received the refund and the customer has already as of today picked up her check. we are sorry for any confusion but from my understanding it was explained once we received the refund we would give her check to her on the spot. again we are sorry for any inconvenience but she has her check as of today.

Customer Response • Dec 20, 2018

(The consumer indicated he/she DID NOT accept the response from the business.)
While I have received the cheque and it was processed the day I complained, my problem is the fact they had the information and ability to process for 2 months and did nothing. When I called they claimed they needed a letter from the bank. Come to find out the bank sent myself and the dealership the same letter stating payment in full on the vehicle had been received and processed. If the dealership needed something from me, they had telephone, address and email to contact me. Instead "Fanta," the person who processes the refund, did nothing until I contacted them wondering where my $763.33 was. It's bad business to expect the customer to come to you when your job is to provide a service. I did my part and then some. The Insurance company and the bank did their part. Steve Rayman Chevrolet eventually did their part, but not until I called, questioned, and demanded they explain the delay and process the refund immediately. Miss Fanta needs a lesson in prompt processing and guest service as she is lacking in both areas.

Steve Rayman Chevrolet Response • Dec 21, 2018

We are glad that your issue was resolved and apologize again for the inconvenience. Merry Christmas.

I baught a car 2 months ago and when I baught the car I wrote a check to pay for the car well it turn out they said the check got returned but the car was already financed thru the bank so they don't own the car any more well they called me to get my tag but they was talking to my sister I was in the hospital knowing I didn't get no type of letter or anything in the mail I've spoken with 3 detective an one Sargent and they said with them blocking me on is illegal and that they no longer own the car it's a civil issue they are holding a car that no longer belongs to them
Product_Or_Service: Car

Desired Outcome

Other (requires explanation) To give me my car back

Steve Rayman Chevrolet Response • Dec 06, 2018

WE CALLED MS. AND SHE IS BRINGING THE DOWN PAYMENT OF 3000 BY WEDNESAY THE 12TH. THE CAR IS HERE AND PARKED AND WE HAVE BEEN WAITING FOR THE FUNDS. HER SISTER SIGNED THE 10 DAY LETTER AND MS. SAID SHE DIDNT REALIZE THAT. ALL SAID SHE IS TO GET HER CAR THIS WEDNESDAY WITH CASH DOWN PAYMENT JUST LIKE WE TOLD THE BANK WE RECIEVED WHEN SHE GOT HER CAR. SHE FULLY UNDERSTANDS AND KNOWS WE HAVE TO HAVE THE DOWN PAYMENT AS WE TOLD THE BANK WE RECIEVED AND THE CHECK WAS NOT GOOD.

I brought my Chevy Volt into the Steve Rayman Chevrolet service center last Thursday because it wouldn't start earlier in the morning and had had to be jumped. I met with a service staff member and described the issue I was having. He told me they would take a look. He did not mention there would be an $89 fee for the diagnostics.

After about an hour, the same staff member gave me the results verbally. He listed four repairs, including replacement of the 12-V battery. He provided the total estimate of about $1100. He did not provide me with a breakdown of costs. He also did not provide anything in writing for me to review.

The estimate was much higher than I had anticipated so I told the staff member I would like time to consider how to proceed and possibly get a second opinion/estimate. He was visibly upset and told me I would need to sit in the waiting area while he completed my paperwork. After about an hour of waiting, I asked him if I could leave and he told me I needed to pay $89 for the diagnostics.

At that point, I was over 2 hours late for work and I was feeling a lot of stress. I am 15 weeks pregnant and therefore wanted to minimize my stress. I agreed to the payment, although I did so under duress. I did not receive a receipt for the transaction; I did not receive a written diagnosis; I did not receive anything in writing. All I received was my car key, which allowed me to leave.

After Thursday's visit, I took my car to another mechanic whom I trust. They tested the 12-V battery and told me it did not require replacement.

I have tried to contact the service center manager to request a refund, but I haven't yet received a response. I feel strongly that I did not receive anything of value in exchange for the $89 fee. All I received was a verbal diagnosis that I now know to have contained wrong information. I made the payment under duress and I feel that I was taken advantage of.

Desired Outcome

Refund I feel strongly that I did not receive anything of value in exchange for the $89 fee and I feel that I deserve a full refund. I have tried to contact the service center manager to request a refund, but I haven't yet received a response.

Steve Rayman Chevrolet Response • Aug 21, 2018

Contact Name and Title:***
Contact Phone: ***
Contact Email: ***
we will refund this customer the $89.00 in question and I will contact customer to let them know.
***
service manager
steve rayman chevrolet

I went to a Chevy dealership and was treated horribly. I had a appointment for my oil change and to have my radio replaced. I was there at 850am at 1215pm the service rep stated that they closed at 2 so will not be able to look at my car. Told me to come back on Monday. I explained to him it was unacceptable he went to the back and 10mins later came back and said they looked at my car and begin to give me false information stated that the issue with my car was different than we discussed and that I would have to pay a extra 145.00. I asked him how he looked at my vehicle in 10 mins and determined that it was extra 145.00 when you just told me that u didn't have time to look at it earlier. He then said that they dont have the part there and would have to order it which he never did. I feel like that the extra 145.00 was going to be charged to me to cover the mechanics overtime pay if he would have to stay to fix my vehicle. I was not offered a discount for the inconvenience or for the way I was treated.
Product_Or_Service: radio replacement

Desired Outcome

Other (requires explanation) I want a discount on my repair. I want the the dealership to reduce the cost of my repair.

Steve Rayman Chevrolet Response • Aug 17, 2018

I have been in communication with Ms. and feel we will be able to resolve her concerns.

On Friday - Saturday, May 18 and 19. I drove from Iowa and purchased from Steve Rayman Chevrolet, a used red, 2015 Z06 Corvette. To be Included in the sale were all owners documents, two keys/fobs and the original window sticker. The dealership said it did not have the second key/fob, all owners documents or the original window sticker on site. Salesmen informed me that this was a consignment sale (illegal in Iowa) but they would get everything from the owner and forward them to me the first of the week. I did not contact Steve Rayman for 10 days. After that I tried to call to find out if there was a problem, if the key, window sticker, etc had been mailed, and what the status of the title was, since I hadn't received it. I called seven times. I left messages for ***, *** (she handled the paperwork), and ***. No one returned my calls. Hope, a telemarketer,for Steve Rayman has called me twice to ask if I was still interested in buying a car. I explained to her twice I had bought a used Corvette from Steve Rayman Chevrolet, and asked to speak to someone who could help me. Saturday, June 2nd, I was connected to ***said he would check into things and call me back in 10 minutes. He never did call me back. I got a text from *** following my conversation with ***which read, "Title comes in the mail shoot this guy a text I am also this the guy with the key his name is ***". I tried to call ***,because of the confusing nature of his text. I left a message. He didn't return the call. I know the title will be mailed, but whether it has or not or whether the dealership has even taken possession of the title yet is still a mystery. "This guy" is apparently ***, who has not responded to phone calls, emails, texts or anything else. I heard nothing further from Steve Raymond Chevy until I got another email from Hope late Saturday asking if I was still interested in buying a car. My email to Rayman Chevy this morning has not been answered.
Product_Or_Service: 2015 Corvette Z06
Order_Number: N/A
Account_Number: $68,900.00, inclusiv

Desired Outcome

Contact by the Business I would like Steve Rayman Chevrolet to follow through, answer my calls, forward the missing key/fob, produce the original window sticker and all other documents and let me know of the status of the title.

Steve Rayman Chevrolet Response • Jun 06, 2018

First let me say that I'm sorry for all this drama and confusion. Please email me and I will provide my private contact information and we will resolve all of you concerns.

Customer Response • Jun 07, 2018

(The consumer indicated he/she ACCEPTED the response from the business.)
***, General Manager of Steve Rayman Chevrolet called yesterday afternoon, apologized, and gave me his personal assurances that he would correct the situation and see to it that everything from here-on-out would be handled the way it should have been in the first place. there were no recriminations on Mr. part or attempts to place blame on me for the actions or inactions of his sales/finance personnel. I think *** was honest, upfront and forthright with me and will prove to be as good as his word.

I took vehicle in to Steve Raymond Chevrolet, scheduled appointment on website , dropped vehicle off at 7:30 AM. to have SES Light (check engine) to be diagnosed. I made numerous calls to service department & when I finally reach the service manager @ 2pm, he says my vehicle in queue to get serviced. I picked up my vehicle at 4 pm but I was billed for 3.5 hrs labor. I feel this is a very shady business practice that should be reported and I refuse to use their services going forward
Product_Or_Service: car repairs
Account_Number:

Desired Outcome

Billing Adjustment I feel I should be refunded for at least 1 hr of labor costs

Steve Rayman Chevrolet Response • Feb 06, 2018

I apologize for the poor service and billing.
Please contact me at the store. (***)and I'll take care of this.

Customer Response • Feb 06, 2018

I resolved issue with Service Manager *** to my satisfaction.. Thank you in advance.

DO NOT TRUST THIS DEALERSHIP
I received a pre-approved notice in the mail from a credit agency, but when I called to verify the information and offer details- It was the actual dealership that answered the phone- and not the advertised credit company printed on the advertisement. During the conversation, I specifically questions the sales rep about the terms and the specifics of my situation. The sales rep "***" assured me that I was pre approved and that there would be no prob with my new car trade for a less expensive SUV. I arrived at the dealership and "***" was no where to be found- so I ask for ***- referred by *** if he was not there. *** was the Manager- who would not speak with me, and I was then pushed off to another. The terms of the advertisement were fake and had no preference to my situation in any capacity. I drove 15 miles, 1 hour and a half in GA Traffic to receive the run around from this dealership.
CONSUMER BEWARE- IT'S NOT WORTH THE HEAD ACHE TO DEAL WITH SCAM ARTIST WHO DO NOT HAVE YOUR BEST INTEREST AT HEART- GIVE YOUR BUSINESS TO A COMPANY THAT DESERVES IT!

Desired Outcome

Finish the job FINISH THE DEAL PROVIDE AN ACCEPTABLE TRADE IN FOR THE 2017 NISSAN (NOT THE PITIFUL 11 GRAN OFFERED) PROVIDE ACCEPTABLE LOAN TERMS FOR THE 2009 LEXUS 350 RX THIS IS NOT THAT HARD TO ACCOMPLISH WITH A REPUTABLE DEALERSHIP?

Steve Rayman Chevrolet Response • Jan 29, 2018

I APOLOGIZE FOR THE TRAFFIC AND YOU HAVING TO DEAL WITH DRIVING SO MUCH TO GET HERE. WE DO HAVE A PRE-APPROVAL MAILOUT AND PEOPLE ARE HAPPY WITH GETTING VEHCILES WHEN THEY QUALIFY OR DO NOT HAVE A TRADE IN. WITH RESPECT TO YOUR CAR AND THE TRADE THE MAIL OUT LETTER PROVIDES THIS VERBAGE....

Insurance must be verified or purchased at delivery. Car payment cannot exceed 20% of your gross monthly income, vehicle payment totaled with your current monthly payments must not exceed 50% of your gross income. BK's must be discharged. Any equity deficit in your current vehicle must be paid or refinanced with new vehicle.

I WOULD BE GLAD TO PAY FOR YOUR GAS AND APOLOGIZE AGAIN FOR THE INCONVIENCE BUT DUE TO THE FACT OF THE VALUE OF THE TRADE IN WE DIDNT WANT TO CALL A DEAL INTO A BANK AND PERHAPS NOT HELP IN YOUR EFFORTS OF FINDING A CAR.

HOPE THIS HELPS AND YOU UNDERSTAND AND THE BANK MAKES THE FINAL DECISION WHEN A CUSTOMER OWES MUCH MORE THEN THE CURRENT VALUE OF THE TRADE.

Customer Response • Jan 29, 2018

(The consumer indicated he/she DID NOT accept the response from the business.)
I understand your response- but it is unacceptable and still places the consumer in danger of Fraud from this dealership! I called the dealership to address my concerns ahead of time and was assured of an issue not being a problem. The dealership purposely provided false advertising and misdirection only in an effort to sale vehicles at the consumers expense- WITHOUT the consumers desire and needs. The bottom line is that I was tricked into the dealership with Fraudulent information- and the Public should be made aware of this dealerships deception!

I traded in a 2016 Chevy Malibu for 2017 Equinox. I anticipated a 2017 would have at least the same features as a 2016. It does not. My note increased by $200 and I am getting less features. Pandora, Stitcher, CarPlay & even NAVIGATION are not equipped in this car. This was a 3rd car we traded in here. The dealership knew and is familiar with my expectations and needs. My problem is I addressed the lack of features and my inability to get them to work. I took the vehicle in on 3 different occasions to fix and rectify the problem, to no avail. Two salesman, OnStar rep and multiple technicians were completely baffled. On the 3rd attempt, a tech went behind the dash and printed paperwork specifically for this car & these features simply are not equipped on this model. It's essentially a shell. If the sales people didn't know this, how am I, the consumer, supposed to know? These features cannot be downloaded. It is simply 'not equipped'. I spent yet another day trying to negotiate a trade with the second person back in July, one month after purchase, as my regular salesman was out on vacation. I verified with these gentleman and technicians that Pandora and Stitcher came standard in LS vehicles. (I have this in writing.) The options were to do another credit check, pay more money to upgrade or wait a year or so and trade it in. That was not acceptable. I called GM corporate, and the response was we don't control the training at the dealerships, and offere me Satellite Radio free for 1 year. Again, unacceptable to me. The cost difference from LS to LT is between $1-2K which could have been easily wrapped into my loan amount had I known the sacrifice of apps and features I've come accustomed to. I am not an unreasonable person. I take responsibility for my part and Steve Rayman should take responsibility for theirs. This vehicle has less features than my 2014 Nissan. I'm disappointed. I'm dissatisfied. I want to be made whole, treated fairly, and as the loyal customer I have been.
Product_Or_Service: 2017 Chevy Equinox
Order_Number: ***
Account_Number:

Desired Outcome

Replacement I would like a replacement or trade of this vehicle for an LT that is equipped with the features I am accustomed to having. I do not want my car note to increase anymore than it already has. If this is not possible, I'd be willing to go back to my Malibu or something similar for the lesser note I was paying originally should the latter be offered to me.

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Address: 2155 Cobb Pkwy SE, Smyrna, Georgia, United States, 30080

Phone:

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Fax:

+1 (770) 951-8376

Web:

www.steverayman.com

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