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StreamLine TV

Television - Cable, CATV & Satellite

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StreamLine TV Reviews (2)

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User robert shifter time 18.06.2017

I purchased a streamline tv box at El Dorado home show last year. it was only $199
I went to the El Dorado fair & they are having a Fathers Day sale!
only $149! So I grabbed the new 1!
We have been so happy with our streamline tv box, it is very easy to use after you watch their tutorial video, thanks streamline!


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User Reviewer1826558 time 10.08.2016

Review: I purchased streamlinetv box at the Sacramento Home and Garden show and their sales person told us that if we weren't satisfied we could return the product for a full refund. They claimed they had a store around Hazel and Highway 50... Which doesn't exist. The address on the web site is the UPS store with a po box #313. When you call the numbers you can never get anything but a recording telling to go to website... I totally dissatisfied with the boxes and you have to be an engineer to get it to operate.....It is not customer friendly and you have to make an appoitment to speak with TECH SUPPORT......Desired Settlement: To accept their 2 boxes back and refund my money....

Business
Response:
  We  offer a 30 day money back guarantee to all of our clients.  In order for our customers to receive their money they must request a refund through email or on our website at:  ********************************************    We have received no messages or missed calls from Mr. *****.  We have searched both our missed call logs and our voicemail system.  We have a complete call log that details each and every call missed or received that comes into our company line.  We have also not received any email requests from this client. In addition: 1.  He claims the purchase price was $425.00.  However the correct price was: $300.00 plus tax. 2.  He claims our office was off of 50 and Hazel and it is actually off of Sunset and Hazel.  And yes it does exist.3.  He claims we have a UPS store with the number ***, however it is **** **** ***  *** *****. 4.  He claims he can never get in contact with anyone.  We return every call within 24 hours with NO EXCEPTIONS.  Please try to call us and push option 1 or 7 at anytime between the hours of 12pm and 8pm Mon. - Fri.   If Mr. ***** can provide evidence that he has attempted to contact us via phone or email by May 31, 2016, we will refund him in full provided he follows the return guidelines and qualifications stated on our website:********************************************       Warmly, ****** ********VP of Sales********************************


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Category: Television - Cable, CATV & Satellite

Address: 3941 Park Drive Suite 20505, El Dorado Hills, CA, 95762

Website: http://streamlinetv.com/

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