Sudha Travel

Hi Revdex.com:So far I haven't heard back from [redacted] TravelsI haven't got any phone calls or e-mails so farI am not sure if they have sent a physical mail to my home address as I am out of country since [redacted] of MayI will be coming back only on [redacted] June.At this time, I have not been contacted by [redacted] Travel regarding complaint ID [redacted] .Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I agree with the fact that finally after registering complaint travels re-issued the ticketBut my complaint was never about ticket issuance and I never asked any compensation from travels, my complaint was about the fact the customer service person named *** spoke (in fact yelled) in an ill mannered fashionAlso, I never called the travels twice a day, I can produce the phone records as evidenceAgain, even if I did call them, it doesn't give the travels the right to YELL on me or to not give me the respect a customer or at least a human being deserveThrough out the explanation, the travel never denied the fact that *** was yelling on meThe consumer complaint links and reviews that I provided is evidence of the fact that *** has been doing this to a lot of other people for a long timeMy complaint still stands and I expect *** travels to issue an apology for the usage of foul and unprofessional language with me over the phoneRequesting bureau's help on the same.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

Hi Revdex.com:So far I haven't heard back from [redacted] Travels. I haven't got any phone calls or e-mails so far. I am not sure if they have sent a physical mail to my home address as I am out of country since [redacted] of May. I will be coming back only on [redacted] June.At this time, I have not been contacted by [redacted] Travel regarding complaint ID [redacted].Sincerely,[redacted]

[redacted] made a booking for his travel along with his wife on different dates on March ** 2015. He later on wanted to prepone his wife's date so that they could travel together. Since Emirates has many flights from Dubai to Cochin in India, we could not get the same flight for his...

wife from Dubai to Cochin, and this was communicated to him during the date change. He agreed with the date change penalty and sent us an authorization to charge his credit card for the date change penalty and difference in fare. He even called us to do the date change immediatly for him. As per his auth, we re-issued his tickets and sent him his wife's electronic tickets by email. After a few days, he called us back saying that he saw the flights between Dubai and Cochin opened up on the same flight he was travelling on. The Airline policy is that they will not allow any changes in flights once the tickets have been issued and this was very clearly communicated with him, and the only way was to get permission from the Emirates Airline sales office for any changes. As per his request, we sent an email to Emirates, but did not get a response. In the mean time, [redacted] used to call at least twice a day, to find out about his wife's booking. We have no problem that he calls, but we are also under the mercy of the airline to make any changes to the reservation. After some days when we looked at the availability, the system showed that the flight was sold out and this response was communicated to him. Since we like to help our customers we were finally able to get him the same flight that he was travelling after collecting a new penalty for date change. What is that we have done wrong? If people misunderstand us on every thing we cannot help them. Yes people write what ever they want because they simply can and nobody can stop them because it is their right. Finally we cannot make everybody happy. We would hel p to resolve the issue if it was in our hands any day.

Review: I had booked two tickets through the agency one for me and another for my wife from ORD- [redacted] The tickets were initially booked for dates [redacted] May and [redacted] April respectively. But due to some health issues of my wife, we had to reschedule both the tickets to May [redacted], up on rescheduling, due to unavailability of ticket in the flight that I am traveling the my wife was placed in a different flight. I had paid 495.00 for this rescheduling and requested the travel agent to look for options to make my ticket together with her. The customer service person, named [redacted], was yelling on me for this and she made the statement "DO YOU THINK I DON"T HAVE ANYTHING ELSE TO DO OTHER THAN DEALING WITH YOUR STUPID TRAVEL". She used inappropriate language and was abusive over the phone. That day I requested her to be polite, but she said this is the way she is gonna talk if u don't want to hear this don't call. Since I was in need I didn't have any other option than calling her, and every time she abused me and kept dragging the issue stating that she will have answer in 2 days. I tried calling the airlines directly, but they were helpless as the ticket was booked through agent. She dragged this for all most 2 weeks and never re-scheduled my ticket. Today, she told me that tickets in both the flights are sold out and she can't do anything. When I asked her why didn't you do this earlier, she was again YELLING on me with statements - "I AM NOT ANSWERABLE TO YOU, PEOPLE LIKE YOU ARE SICK AND SPEAKING WITH YOU IS WASTE OF TIME'. SHE even used the words 'GET LOST' to me. Then I wanted to write a review for them online and I happen to see the below complaints. That's when I realized that this is not a one off incident and I wanted to bring to the attention of bureau. You can find lot more of these sort of complaints if you [redacted] for '[redacted] travels reviews'.

[redacted]Desired Settlement: I expect [redacted] Travels to issue a written letter (or e-mail) of apology for using inappropriate and abusive language and doing name callings over the phone.

Business

Response:

[redacted] made a booking for his travel along with his wife on different dates on March ** 2015. He later on wanted to prepone his wife's date so that they could travel together. Since Emirates has many flights from Dubai to Cochin in India, we could not get the same flight for his wife from Dubai to Cochin, and this was communicated to him during the date change. He agreed with the date change penalty and sent us an authorization to charge his credit card for the date change penalty and difference in fare. He even called us to do the date change immediatly for him. As per his auth, we re-issued his tickets and sent him his wife's electronic tickets by email. After a few days, he called us back saying that he saw the flights between Dubai and Cochin opened up on the same flight he was travelling on. The Airline policy is that they will not allow any changes in flights once the tickets have been issued and this was very clearly communicated with him, and the only way was to get permission from the Emirates Airline sales office for any changes. As per his request, we sent an email to Emirates, but did not get a response. In the mean time, [redacted] used to call at least twice a day, to find out about his wife's booking. We have no problem that he calls, but we are also under the mercy of the airline to make any changes to the reservation. After some days when we looked at the availability, the system showed that the flight was sold out and this response was communicated to him. Since we like to help our customers we were finally able to get him the same flight that he was travelling after collecting a new penalty for date change. What is that we have done wrong? If people misunderstand us on every thing we cannot help them. Yes people write what ever they want because they simply can and nobody can stop them because it is their right. Finally we cannot make everybody happy. We would hel p to resolve the issue if it was in our hands any day.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I agree with the fact that finally after registering complaint travels re-issued the ticket. But my complaint was never about ticket issuance and I never asked any compensation from travels, my complaint was about the fact the customer service person named [redacted] spoke (in fact yelled) in an ill mannered fashion. Also, I never called the travels twice a day, I can produce the phone records as evidence. Again, even if I did call them, it doesn't give the travels the right to YELL on me or to not give me the respect a customer or at least a human being deserve. Through out the explanation, the travel never denied the fact that [redacted] was yelling on me. The consumer complaint links and reviews that I provided is evidence of the fact that [redacted] has been doing this to a lot of other people for a long time. My complaint still stands and I expect [redacted] travels to issue an apology for the usage of foul and unprofessional language with me over the phone. Requesting bureau's help on the same.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

Hi So far I haven't heard back from [redacted] Travels. I haven't got any phone calls or e-mails so far. I am not sure if they have sent a physical mail to my home address as I am out of country since [redacted] of May. I will be coming back only on [redacted] June.At this time, I have not been contacted by [redacted] Travel regarding complaint ID [redacted].Sincerely,[redacted]

Review: This is regarding the Tickets booked in January 2014 for my family ([redacted] and [redacted]). ON April [redacted] 2014 midnight when my family was trying to check-in at Hyderabad Airport, British Airways authorities denied boarding because of not having UK Transit Visa. Unfortunately I never been informed about UK Visa requirements. And my family had to go back home. I hope its travel agency's responsibility to inform the passengers.

Because of this my family with luggage (6 bags) had to go back home in the mid night with lots of trouble

And I had to pay addition $2000 + for re-booking in another airlines (Air India) based on travel agency (sudha travels) advise for two days later travel.Desired Settlement: I sent an email to Sudha travels explaining about the issues and asking for pay the losses, they denied hence I am seeking your help in getting back the losses

Business

Response:

[redacted]

Hello [redacted],

Visas are a responsibility of the travelers & not the travel agent. We offered you Airindia initially & you opted to take British Airways as you have travelled couple of times on Airindia & want a different Airline. Invoice also states '''PLE CHK VALIDITY OF UR TRVL DOCUMENTS''' '''PLE RECFM RESERVATIONS 72HRS PRIOR TO DEPARTURE'''. If you did that as per your say British Airways is also responsible. All this was never expressed when I called you in the middle of the night to accommodate your family in the next available flight. You have authorized us for the new tickets & refund of British Airways tickets. Even at that point I asked if your family can travel one more day later to save $600 or more, you refused & wanted them to come with the higher fare asap. Sorry to say we regret to reimburse as it is not our fault, for you not revealing ur visa status or expressing concern travelling through London on British Airways.

Regards

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Sudha Travels response was not satisfactory as I feel Travel Agency should advise passengers for any such kind of key requirements. They offered re-booking tickets at lower price during the week days and 3 days later which was not convenient. My original booking also was for the weekend arrival. And they suggested about to validate travel documents in 72 hours advance, I don't see anywhere mentioned about such kind of Visa Requirements. Hence I'd request them to pay the damages]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,