Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Every month, I continue to uphold the agreement I made with Nissan Garden City by promptly making my car paymentThey should uphold their end of itWhen the new company took over they inherited all of their existing contracts - assets and liabilities alikeThis isn't some made up verbal agreement - it's right there in their computer systemThey systematically called customers to remind them that they were due for their FREE oil changeThat's not a courtesy - that's a contract [redacted]
Amy D [redacted] our Senior Claims Adjuster has finally made contact with this customer to resolve her request.This customer is faxing over documents that Amy requested so that she can help get these requests settled.This customer is aware of the UP TO days time frame that it takes to receive this refund.We are pushing everything along and hope to have this refund in around days.Customer is in full contact with Amy whom is helping her to get this refund.Customer seems to be happy now that she has answers and a direction as well as a point of contact to whom to deal with directly
I apologize for the delayed response to this complaint.I thought some time in between phone calls,voice mails, and requests to the customer would help in getting a response.Unfortunately we have been unsuccessful in getting in contact with this customer to understand this complaint.Once we get in touch with this customer we can discuss the complaint to better understand exactly what the complaint is, and to try and come up with a amicable solution.Please assist us in getting the customer to call Nissan Of Garden City @ ###-###-#### and ask to speak with the General Manager or the Customer Relations Manager.Once in contact with either of these Managers a resolution can be soughtEither of these Managers have the authority to agree to an amicable solution
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hello *** ***, I just received an email stating that you were never contacted after your original email asking if I had any contact with NIssanAs you can see below, this was sent to your attention on 8/**Nicholas at Nissan did contact me and told me that due to the change of ownership, that they did not have to honor the invoiced free oil changes for as long as I owned the carI then contacted Nissan's Corporate Consumers Affair office (the person's name was Chi) and they can not assist since the previous and new owners are two different private partiesand they can not interfere with contacts that I was involved with, even though it was made under the Nissan umbrella, and I would have to speak to the new ownership. I asked Nicholas (the new dealership's personnel) if they can give me the names of both the original owner and the new owner of the dealership and he refused, telling me to contact the Revdex.com to receive the names. Please reopen the case. Thank you,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Sales Manager Frank spoke to this customer and customer requested a full refund of the Warranty that he purchased.Frank had the Warranty cancelled and the full price will be refunded to his account.Customer is aware of this cancellation and its refund going to his account.Customer will be notified
by Warranty company of its cancellation and the full amount will be sent to his financial institutions account.Customer is completely satisfied with these results.No further follow up needed
Customer was contacted and Dealership and Customer came to an amicable agreement.
Please see attached release of full settlement.
No further follow up is needed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Every month, I continue to uphold the agreement I made with Nissan Garden City by promptly making my car payment. They should uphold their end of it. When the new company took over they inherited all of their existing contracts - assets and liabilities alike. This isn't some made up verbal agreement - it's right there in their computer system. They systematically called customers to remind them that they were due for their FREE oil change. That's not a courtesy - that's a contract.
[redacted]
I SPOKE WITH EVERYONE IN THE SERVICE DEPARTMENT AND NO WHERE DOES IT STATE THAT GARDEN CITY NISSAN HAS TO HONOR ANY COURTESY AGGREMENTS THAT THE PRIOR ENTITY OF NISSAN OF GARDEN CITY MAY HAVE OFFERED. MR ADAM IS MORE THEN WELCOME TO CONTACT ME DIRECTLY AT ###-###-#### / OR EMAIL ME AT...
[redacted] SO THAT I CAN HELP PROVIDE THEM WITH ANY DISCOUNTS/COUPONS FROM THE ENTITY OF GARDEN CITY NISSAN. WE ARE HERE TO HELP THE CUSTOMER WITH ANY OF THEIR SERVICE NEEDS.
Garden City Nissan requests the customer to call the dealership service department and set up an appointment to address this tire dry rot issue.Customer will not be charged for this consultation.Dealership will be happy to assist the customer with a loaner vehicle while her vehicle is being...
addressed.Customer can call the service department anytime Monday through Saturday 8 am till 4:30 pm to speak with one of our Service Advisers.Dealership Service Phone #: ###-###-####Customer can also elect to schedule this service consultation using our dealership website, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Amy D[redacted] our Senior Claims Adjuster has finally made contact with this customer to resolve her request.This customer is faxing over documents that Amy requested so that she can help get these requests settled.This customer is aware of the UP TO 60 days time frame that it takes to receive this...
refund.We are pushing everything along and hope to have this refund in around 30 days.Customer is in full contact with Amy whom is helping her to get this refund.Customer seems to be happy now that she has answers and a direction as well as a point of contact to whom to deal with directly.
Customer has been notified by our Customer Relations Manager Nicholas.Customer has filed a consumer affairs complaint as well and he has settled with our Dealership.No further follow up needed !
I apologize for the delayed response to this complaint.I thought some time in between phone calls,voice mails, and requests to the customer would help in getting a response.Unfortunately we have been unsuccessful in getting in contact with this customer to understand this complaint.Once we get in...
touch with this customer we can discuss the complaint to better understand exactly what the complaint is, and to try and come up with a amicable solution.Please assist us in getting the customer to call Nissan Of Garden City @ ###-###-#### and ask to speak with the General Manager or the Customer Relations Manager.Once in contact with either of these Managers a resolution can be sought. Either of these Managers have the authority to agree to an amicable solution.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Every month, I continue to uphold the agreement I made with Nissan Garden City by promptly making my car paymentThey should uphold their end of itWhen the new company took over they inherited all of their existing contracts - assets and liabilities alikeThis isn't some made up verbal agreement - it's right there in their computer systemThey systematically called customers to remind them that they were due for their FREE oil changeThat's not a courtesy - that's a contract [redacted]
Amy D [redacted] our Senior Claims Adjuster has finally made contact with this customer to resolve her request.This customer is faxing over documents that Amy requested so that she can help get these requests settled.This customer is aware of the UP TO days time frame that it takes to receive this refund.We are pushing everything along and hope to have this refund in around days.Customer is in full contact with Amy whom is helping her to get this refund.Customer seems to be happy now that she has answers and a direction as well as a point of contact to whom to deal with directly
Revdex.com:At this time, I have not been contacted by Nissan of Garden City regarding complaint ID [redacted] .Sincerely, [redacted] ***
I apologize for the delayed response to this complaint.I thought some time in between phone calls,voice mails, and requests to the customer would help in getting a response.Unfortunately we have been unsuccessful in getting in contact with this customer to understand this complaint.Once we get in touch with this customer we can discuss the complaint to better understand exactly what the complaint is, and to try and come up with a amicable solution.Please assist us in getting the customer to call Nissan Of Garden City @ ###-###-#### and ask to speak with the General Manager or the Customer Relations Manager.Once in contact with either of these Managers a resolution can be soughtEither of these Managers have the authority to agree to an amicable solution
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hello *** ***, I just received an email stating that you were never contacted after your original email asking if I had any contact with NIssanAs you can see below, this was sent to your attention on 8/**Nicholas at Nissan did contact me and told me that due to the change of ownership, that they did not have to honor the invoiced free oil changes for as long as I owned the carI then contacted Nissan's Corporate Consumers Affair office (the person's name was Chi) and they can not assist since the previous and new owners are two different private partiesand they can not interfere with contacts that I was involved with, even though it was made under the Nissan umbrella, and I would have to speak to the new ownership. I asked Nicholas (the new dealership's personnel) if they can give me the names of both the original owner and the new owner of the dealership and he refused, telling me to contact the Revdex.com to receive the names. Please reopen the case. Thank you,*** ***
Revdex.com:At this time, I have not been contacted by Nissan of Garden City regarding complaint ID ***.Sincerely,*** ** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Sales Manager Frank spoke to this customer and customer requested a full refund of the Warranty that he purchased.Frank had the Warranty cancelled and the full price will be refunded to his account.Customer is aware of this cancellation and its refund going to his account.Customer will be notified
by Warranty company of its cancellation and the full amount will be sent to his financial institutions account.Customer is completely satisfied with these results.No further follow up needed
Revdex.com:At this time, I have not been contacted by Nissan of Garden City regarding complaint ID ***.Sincerely,*** ***
Customer was contacted and Dealership and Customer came to an amicable agreement.
Please see attached release of full settlement.
No further follow up is needed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Every month, I continue to uphold the agreement I made with Nissan Garden City by promptly making my car payment. They should uphold their end of it. When the new company took over they inherited all of their existing contracts - assets and liabilities alike. This isn't some made up verbal agreement - it's right there in their computer system. They systematically called customers to remind them that they were due for their FREE oil change. That's not a courtesy - that's a contract.
[redacted]
Revdex.com:At this time, I have not been contacted by Nissan of Garden City regarding complaint ID [redacted].Sincerely,[redacted]
I SPOKE WITH EVERYONE IN THE SERVICE DEPARTMENT AND NO WHERE DOES IT STATE THAT GARDEN CITY NISSAN HAS TO HONOR ANY COURTESY AGGREMENTS THAT THE PRIOR ENTITY OF NISSAN OF GARDEN CITY MAY HAVE OFFERED. MR ADAM IS MORE THEN WELCOME TO CONTACT ME DIRECTLY AT ###-###-#### / OR EMAIL ME AT...
[redacted] SO THAT I CAN HELP PROVIDE THEM WITH ANY DISCOUNTS/COUPONS FROM THE ENTITY OF GARDEN CITY NISSAN. WE ARE HERE TO HELP THE CUSTOMER WITH ANY OF THEIR SERVICE NEEDS.
Garden City Nissan requests the customer to call the dealership service department and set up an appointment to address this tire dry rot issue.Customer will not be charged for this consultation.Dealership will be happy to assist the customer with a loaner vehicle while her vehicle is being...
addressed.Customer can call the service department anytime Monday through Saturday 8 am till 4:30 pm to speak with one of our Service Advisers.Dealership Service Phone #: ###-###-####Customer can also elect to schedule this service consultation using our dealership website, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Amy D[redacted] our Senior Claims Adjuster has finally made contact with this customer to resolve her request.This customer is faxing over documents that Amy requested so that she can help get these requests settled.This customer is aware of the UP TO 60 days time frame that it takes to receive this...
refund.We are pushing everything along and hope to have this refund in around 30 days.Customer is in full contact with Amy whom is helping her to get this refund.Customer seems to be happy now that she has answers and a direction as well as a point of contact to whom to deal with directly.
Customer has been notified by our Customer Relations Manager Nicholas.Customer has filed a consumer affairs complaint as well and he has settled with our Dealership.No further follow up needed !
I apologize for the delayed response to this complaint.I thought some time in between phone calls,voice mails, and requests to the customer would help in getting a response.Unfortunately we have been unsuccessful in getting in contact with this customer to understand this complaint.Once we get in...
touch with this customer we can discuss the complaint to better understand exactly what the complaint is, and to try and come up with a amicable solution.Please assist us in getting the customer to call Nissan Of Garden City @ ###-###-#### and ask to speak with the General Manager or the Customer Relations Manager.Once in contact with either of these Managers a resolution can be sought. Either of these Managers have the authority to agree to an amicable solution.
Revdex.com:At this time, I have not been contacted by Nissan of Garden City regarding complaint ID [redacted].Sincerely,
[redacted]
Customer is getting check for refund of requested cancellation.Attached copy of refund check as well as Fed Ex shipping label.