Sunshine Finish & Wallcovering

***, I am sorry for the negative experiences you have had with VCA Old River Animal HospitalThese interactions are not consistent with the level of service we strive to provide to our clients and patientsIn response to your 10/4/ [redacted] review, and complaint submitted though our website at that time, our field management team addressed the matter with the hospital staffThere are lessons to be learned from every client complaintAlthough our staff was never able to speak on the phone regarding the matter, we canceled your care club contract early per your wishesHad our hospital manager been able to speak with you, she would have willingly accepted feedback on your dissatisfaction and offered to help you understand some of the recommendations that had been made by our veterinarian(s)Due to your lack of trust in our hospital, established by your reviews and e-mails, it came as a surprise to the hospital staff that you scheduled a visit to return for servicesHowever, I apologize for the way in which they chose to address these concernsAlthough we often hope to resolve concerns to the extent that a client might choose to remove or update a prior negative review, it is not our practice to ask clients to remove any review from social media in exchange for continued serviceI have addressed those concerns internallyA copy of your records has been emailed to the address we have on fileIf you should require any additional information, or have further questions you can reach me via email at [redacted] [redacted] Regional Operations Director VCA, Inc

[redacted], I am sorry for the negative experiences you have had with VCA Old River Animal Hospital. These interactions are not consistent with the level of service we strive to provide to our clients and patients. In response to your 10/4/16 [redacted] review, and complaint submitted though our website at that...

time, our field management team addressed the matter with the hospital staff. There are lessons to be learned from every client complaint. Although our staff was never able to speak on the phone regarding the matter, we canceled your care club contract early per your wishes. Had our hospital manager been able to speak with you, she would have willingly accepted feedback on your dissatisfaction and offered to help you understand some of the recommendations that had been made by our veterinarian(s). Due to your lack of trust in our hospital, established by your reviews and e-mails, it came as a surprise to the hospital staff that you scheduled a visit to return for services. However, I apologize for the way in which they chose to address these concerns. Although we often hope to resolve concerns to the extent that a client might choose to remove or update a prior negative review, it is not our practice to ask clients to remove any review from social media in exchange for continued service. I have addressed those concerns internally. A copy of your records has been emailed to the address we have on file. If you should require any additional information, or have further questions you can reach me via email at [redacted] Regional Operations Director VCA, Inc.