Supreme Window and Glass

Business shared the following response:***,I wanted to reach out one more time and ask you if we can come out and caulk around the window pane we re-glazed...? We've never had a problem like this before and I would prefer to settle this to make sure we both can move on..? Let me knowThanks.Thanks,Marc M***Supreme Window & GlassSTaylor Rd Cleveland Hts OH 44118216-371-(Office)216-321-(Fax)

Business responded to complaint.Please see the attached letter that we received today in the mail regarding a unhappy customer.I'd like to start by saying: If you look at our history, we have very few complaints if any, on any venue you searchWe strive to keep everyone happyWe are a family
business and it means a lot to me and all of us hereto keep up our reputation and to be perceived as people of integrity. I'll admit, there have been times where even I did not think the work was up to par with the expectation level and we had the installer go out again to make it rightWe are quick to respond.We do work all over the city but mainly in the old parts of Cleveland Hts and Shaker HtsWe constantly repair single pane glass in wooden windows/doors in our neighboring areasIt's understood in these type of repairs that the homeowner touches up the paint/stainThis is the industryWe've been around since and never got into paintingI've been the manager here for years and have not had this issue beforeAgain, it's usually understoodWhat I should have done (and will do in the future) is to be very clear with the Customer that we do not paint.Furthermore, I explained all this to the Customer very clearlyI even mentioned to him if this is something he was incapable of doing that we could come out and touch it up for him (even though this is not something I ever offer to anyone, being that we are not professional painters and I don't want to lead on that we can do a perfect job in that regard)We also made room in our schedule to do the repair on the very same day due to the fact that it was a door and we were concerned for security reasons not to leave it to the next day, hoping that they would be even happier with our work.There are some questions I have with the story he tells in his letter that do not seem to add up, but I feel it unnecessary for me to go through, unless you feel I should do so.Please let me know you've received this "response" and what I should do beyond this point. Thanks,Marc

Business shared the following response:[redacted],I wanted to reach out one more time and ask you if we can come out and caulk around the window pane we re-glazed...? We've never had a problem like this before and I would prefer to settle this to make sure we both can move on..? Let me know. Thanks.Thanks,Marc M[redacted]Supreme Window & Glass2066 S. Taylor Rd Cleveland Hts OH 44118216-371-3337 (Office)216-321-3333 (Fax)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I've had the issue taken care of by another company but I appreciate the offer. Thank you Revdex.com for following up so quick.
Regards,[redacted]