Customer showed up at our lot looking for *** Accord we told him there is of people looking into buying that white accord option was giving to him to put down payment customer refuse left the lot some one walked in and paid cash and got the carIts a first come first served with out any down
payments we are no obligated to hold anything for any one for any reasonI will not stand any one coming to my lot and disrespect my self or my employeesAgain if we dont receive down payment on the car from who ever we will not hold a car for them at any point even if they just went to grab a lunchI hope I will never have to see that person at my lot again other wise I will have to call police officer to calm him down and get him away from our lots or any of my employees for safety reasons.
Best Regards
I am rejecting this response because:The vehicle was not serviced prior to sale, when test driven they didn't even gas up the car it was empty. I would not be able to take the car to my own mechanic over 100 miles away, this was not offered nor was an option.Nothing was mentioned about service needing to be done at all. Whoever gets their cars ready for sale would have seen this needed to be done. I don't expect new, but I do expect honesty I even told them this and I would have still purchased the car. The car fax included in the paperwork showed the cover as the car I was purchasing and the rest of the pages were of another car purposely so I would not see that it would need to be serviced. After I got the car home the next day after a the service light and another light came on I called and asked about it and [redacted] the brother told me they did not service it because they didn't have the tool to reset it. After they had my money of course. I had to call leave voice mails and email to finally get the rest of the Car Fax and finally see that it indeed needed to be serviced. The long defensive letter I read is a clear sign of guilt. Instead of trying to make things right. It's too bad, I will not be silenced by their long letter trying to make themselves look good.
Hi [redacted], This is [redacted] from Karbahn. It seems like something happened recently that caused you to not be happy with this deal. We wish you reached out to us personally. At first you were so happy with this deal, and you absolutely loved the car. From the day you left our lot you...
understood that you were buying a used car not a new one. That obviously means that the car was driven by someone before you, therefore making the car not in perfect condition. When we buy our cars, we have a strict policy where each car has to be reconditioned and safe. But that doesn't always mean we restore the vehicle back to new condition. All the vehicle that we sell are older used cars, and buyers are happy to get a cheaper car vs. going to a new car lot. The reason they are cheaper then new cars is because they might come with wear and tear that new cars don't have. This is the expectation our buyers have as they enter our lot. As you were signing the papers, our financial director informed you that you have the right to buy a cancelation options which would allow you to return the car for whatever reason, but you declined. You also had the option to get the car inspected with the mechanic of your choice. You test drove the car, and looked at it several times before you committed to signing the contract and at no point was anything you mention above an issue. In addition you brought a trade-in vehicle that we gave you top dollar for, and did anything in our power to make this deal work out for you. I am surprised you are even bringing these things up after everything we did to make a smooth sales process for you. I understand it's not fun to service a vehicle, especially when it's a Mini Cooper, which is expensive to service, but that was your choice to buy a Mini Cooper all along. We let you test drive the car, we allowed you to take it to your mechanic, we allowed you to purchase a cancellation option, we reminded you several times during the sales process that this car is sold as is with no warranty and no due bills, and now you seem upset with us because the vehicle needs wiper blades and oil change which is absolutely normal process of owning a car.In regards to registration. We have a certain amount of time allowed by law and we would never go outside the time limit to register a car. Even though this deal look us an longer then normal to register the car, due to a high volume month, yet we were well within our legal time frame to register your car. There is no law that says we have to register the car within 3 days. Also, it is important to note that we gave you a 90 day trip permit on your front windshield which allows you to legally drive the car for 3 months without registration and plates. So as far as our dealership is concerned, we followed all rules and policies.In regards to paying of your vehicle. We were in contact with your bank, and certain bank policies prevented us from paying off the car right away. We have a bank that holds our titles, and your bank held your title, and it took a little bit of work to make all that go thru smoothly. As I mentioned above, we operated as fast as we could within policies. When we called your bank, they said that there was a small fee because it took longer then expected but we made sure to cover it and they specifically mentioned that your credit would not be affected. We take pride in our customer service which is why people continue to come back to us. We get back to customers as soon as possible, and though we might not have been perfect because we are only humans, I feel we have done everything we could to address every issues that came up. We regret you not recommending us, but we are confident in our staff at Karbahn, and as we addressed your file, we found that all of our staff operated within company policy, state laws, and policies governing used car dealers. To be honest, I felt like my staff went above and beyond to make this deal possible for you. If there is anything else you feel we might have done incorrectly, please let us know, but at this point, I stand by my staff.
I am rejecting this response because: The guy is a straight up lair!!! I filled out the credit app and was told to go have lunch and he would call me in 45 minutes!!!! I was very upset when we called him 1 hour and 15 minutes later and he informed us he had sold the car. I would not normally say the things I said. I do not plan on ever going back to his lot. They ran my credit and if they had all these people wanting to buy the car for cash, why did they run my credit? I am sorry I ever filled out the credit app, because this guy is a crook and I am worried about my personal information??? I just purchased another [redacted] Accord similar to the one he had for my daughter and she is very happy with the car. No telling how this guy stays in business and hopefully the cars he sells are not as bad as his customer service.
Customer showed up at our lot looking for *** Accord we told him there is of people looking into buying that white accord option was giving to him to put down payment customer refuse left the lot some one walked in and paid cash and got the carIts a first come first served with out any down
payments we are no obligated to hold anything for any one for any reasonI will not stand any one coming to my lot and disrespect my self or my employeesAgain if we dont receive down payment on the car from who ever we will not hold a car for them at any point even if they just went to grab a lunchI hope I will never have to see that person at my lot again other wise I will have to call police officer to calm him down and get him away from our lots or any of my employees for safety reasons.
Best Regards
I wanted to inform you this issue has been resolvedPayment was posted to my *** *** account.*** ***
***
I am rejecting this response because:The vehicle was not serviced prior to sale, when test driven they didn't even gas up the car it was empty. I would not be able to take the car to my own mechanic over 100 miles away, this was not offered nor was an option.Nothing was mentioned about service needing to be done at all. Whoever gets their cars ready for sale would have seen this needed to be done. I don't expect new, but I do expect honesty I even told them this and I would have still purchased the car. The car fax included in the paperwork showed the cover as the car I was purchasing and the rest of the pages were of another car purposely so I would not see that it would need to be serviced. After I got the car home the next day after a the service light and another light came on I called and asked about it and [redacted] the brother told me they did not service it because they didn't have the tool to reset it. After they had my money of course. I had to call leave voice mails and email to finally get the rest of the Car Fax and finally see that it indeed needed to be serviced. The long defensive letter I read is a clear sign of guilt. Instead of trying to make things right. It's too bad, I will not be silenced by their long letter trying to make themselves look good.
Hi [redacted], This is [redacted] from Karbahn. It seems like something happened recently that caused you to not be happy with this deal. We wish you reached out to us personally. At first you were so happy with this deal, and you absolutely loved the car. From the day you left our lot you...
understood that you were buying a used car not a new one. That obviously means that the car was driven by someone before you, therefore making the car not in perfect condition. When we buy our cars, we have a strict policy where each car has to be reconditioned and safe. But that doesn't always mean we restore the vehicle back to new condition. All the vehicle that we sell are older used cars, and buyers are happy to get a cheaper car vs. going to a new car lot. The reason they are cheaper then new cars is because they might come with wear and tear that new cars don't have. This is the expectation our buyers have as they enter our lot. As you were signing the papers, our financial director informed you that you have the right to buy a cancelation options which would allow you to return the car for whatever reason, but you declined. You also had the option to get the car inspected with the mechanic of your choice. You test drove the car, and looked at it several times before you committed to signing the contract and at no point was anything you mention above an issue. In addition you brought a trade-in vehicle that we gave you top dollar for, and did anything in our power to make this deal work out for you. I am surprised you are even bringing these things up after everything we did to make a smooth sales process for you. I understand it's not fun to service a vehicle, especially when it's a Mini Cooper, which is expensive to service, but that was your choice to buy a Mini Cooper all along. We let you test drive the car, we allowed you to take it to your mechanic, we allowed you to purchase a cancellation option, we reminded you several times during the sales process that this car is sold as is with no warranty and no due bills, and now you seem upset with us because the vehicle needs wiper blades and oil change which is absolutely normal process of owning a car.In regards to registration. We have a certain amount of time allowed by law and we would never go outside the time limit to register a car. Even though this deal look us an longer then normal to register the car, due to a high volume month, yet we were well within our legal time frame to register your car. There is no law that says we have to register the car within 3 days. Also, it is important to note that we gave you a 90 day trip permit on your front windshield which allows you to legally drive the car for 3 months without registration and plates. So as far as our dealership is concerned, we followed all rules and policies.In regards to paying of your vehicle. We were in contact with your bank, and certain bank policies prevented us from paying off the car right away. We have a bank that holds our titles, and your bank held your title, and it took a little bit of work to make all that go thru smoothly. As I mentioned above, we operated as fast as we could within policies. When we called your bank, they said that there was a small fee because it took longer then expected but we made sure to cover it and they specifically mentioned that your credit would not be affected. We take pride in our customer service which is why people continue to come back to us. We get back to customers as soon as possible, and though we might not have been perfect because we are only humans, I feel we have done everything we could to address every issues that came up. We regret you not recommending us, but we are confident in our staff at Karbahn, and as we addressed your file, we found that all of our staff operated within company policy, state laws, and policies governing used car dealers. To be honest, I felt like my staff went above and beyond to make this deal possible for you. If there is anything else you feel we might have done incorrectly, please let us know, but at this point, I stand by my staff.
I am rejecting this response because: The guy is a straight up lair!!! I filled out the credit app and was told to go have lunch and he would call me in 45 minutes!!!! I was very upset when we called him 1 hour and 15 minutes later and he informed us he had sold the car. I would not normally say the things I said. I do not plan on ever going back to his lot. They ran my credit and if they had all these people wanting to buy the car for cash, why did they run my credit? I am sorry I ever filled out the credit app, because this guy is a crook and I am worried about my personal information??? I just purchased another [redacted] Accord similar to the one he had for my daughter and she is very happy with the car. No telling how this guy stays in business and hopefully the cars he sells are not as bad as his customer service.