Symphony

We are working with our team to provide a detailed response as soon as possibleThank you

October 10, To Whom It May Concern, After reviewing the issue, Alliance has decided to not take further actionWe stand firm in our decision and will immediately update the resident’s record once we receive a check for the correct amount of $ [redacted] [redacted] Alliance Residential Company [redacted] *** [redacted]

This letter is in response to customer service complaint ID# *** regarding a previous resident of the Symphony apartment community located at *** ** *** *** *** ** ***The resident is
disputing the insufficient notice fee charged to her accountHer lease-end date was 04/19/and she gave notice of intent to vacate via email on 02/28/2014, which was days short of the full 60-day notice required in the leasing contractOur records show the renewal notice was sent 01/30/2014, giving the resident an adequate amount of time to notify Symphony of her intentAlthough the resident claims she did not receive the renewal letter on time, it is the resident’s responsibility to understand the lease and give proper notice, as the renewal letter is a courtesy provided by the staffAfter the resident vacated, the final account statement was processed according to the documentation provided by the previous management staffThe fee in dispute is $494.52, due to the day insufficient noticeThe resident sent a check for an amount less than $494.52, which was returned with a letter explaining we could not accept payment unless it was for the exact dollar amountUpon receiving a check for this balance, Symphony will immediately update the resident’s record and notify collections that the issue has been resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company did address to why they ignored my dispute. They also do not mention that I tried to resolve this issue with them well before the due date. I do not deny that I was 10 days late in giving notice but I attempted multiple times to get the renewal notice because I knew I would be out of town on my honeymoon. In the letter I mailed them I asked any further communication be through certified mail. They claim they mailed the check back with a letter, but I never received it. If they mailed it certified then I would like to know who signed for the letter with my check.
In the certified letter I mailed with a check I stated that Symphony needed to contact me about this issue. I stated "If your office does not respond within five (5) business days of receiving this letter, by e-mail or certified letter, Symphony Apartments and/or Alliance Residential, LLC accepts this check as payment in full and, in good faith, will remove the charge of $494.52 from our account." They did not respond to my letter and therefore accepting the payment as payment in full. 
I feel that the reputation this company has received that their claims are false. I do not believe they ever mailed the check back or ever intended to do so. Symphony has continued with terrible business practices and ethics. 
I have attached my letters and e-mails to which I never received a response from Symphony. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There are many discrepancies with the businesses response. First, I was 10 days short of the full 60-day notice, not 14 days, which they keep claiming.  The business did not extend any sort of courtesy; I was charged the full late fee. Next, the business states that they have discussed this with me on “numerous occasions”, this is also untrue. The only people I have heard from is the collection agency Symphony handed my account to. Lastly, I do not understand why Symphony is not handling the responses. I first sent the complaint to Alliance Residential and they denied it saying it needs to go to Symphony but now Alliance Residential is responding.
I am attaching my e-mail correspondence and certified letter showing that I made every attempt to contact the company before my bill due date. They refused to contact me back,  allowing my account become overdue and placing me into collections. 
 
Regards,
[redacted]

The staff at Symphony honored the former resident’s email
indicating notice of intent to vacate despite it being 14 days short of the
full 60-day notice required in the leasing contract. According to the terms in
the original lease, Symphony could have charged her the full late fee, but
instead charged $494.52 as a courtesy. Per her request, the original check
should have been returned via certified mail as opposed to regular mail, and we
acknowledge this error. However, it is company policy to neither accept nor
cash a resident’s check if it is not for the full amount. The check was never
cashed and it is no longer in Symphony’s possession.
We have discussed this discrepancy with the former resident
on numerous occasions. We stand firm in our decision and will immediately
update the resident’s record once we receive a check for the correct amount of
$494.52.
Alliance Residential Company
[redacted]

October 10, 2014
To Whom It May Concern,
After reviewing the issue, Alliance has decided to not take further action. We stand firm in our decision and will immediately update the resident’s record once we receive a check for the correct amount of $494.52.
[redacted]
Alliance Residential Company
[redacted]
[redacted]

The staff at Symphony honored the former resident’s email

indicating notice of intent to vacate despite it being 14 days short of the

full 60-day notice required in the leasing contract. According to the terms in

the original lease, Symphony could have charged her the full late fee, but

instead charged $494.52 as a courtesy. Per her request, the original check

should have been returned via certified mail as opposed to regular mail, and we

acknowledge this error. However, it is company policy to neither accept nor

cash a resident’s check if it is not for the full amount. The check was never

cashed and it is no longer in Symphony’s possession.

We have discussed this discrepancy with the former resident

on numerous occasions. We stand firm in our decision and will immediately

update the resident’s record once we receive a check for the correct amount of

$494.52.

Alliance Residential Company

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

There are many discrepancies with the businesses response. First, I was 10 days short of the full 60-day notice, not 14 days, which they keep claiming.  The business did not extend any sort of courtesy; I was charged the full late fee. Next, the business states that they have discussed this with me on “numerous occasions”, this is also untrue. The only people I have heard from is the collection agency Symphony handed my account to. Lastly, I do not understand why Symphony is not handling the responses. I first sent the complaint to Alliance Residential and they denied it saying it needs to go to Symphony but now Alliance Residential is responding.

I am attaching my e-mail correspondence and certified letter showing that I made every attempt to contact the company before my bill due date. They refused to contact me back,  allowing my account become overdue and placing me into collections. 

 

Regards,

October 10, 2014

To Whom It May Concern,

After reviewing the issue, Alliance has decided to not take further action. We stand firm in our decision and will immediately update the resident’s record once we receive a check for the correct amount of $494.52.

[redacted]

Alliance Residential Company

[redacted]

This letter is in response to customer service complaint ID# [redacted] regarding a previous resident of the Symphony apartment community located at [redacted]. The resident is...

disputing the insufficient notice fee charged to her account. Her lease-end date was 04/19/2014 and she gave notice of intent to vacate via email on 02/28/2014, which was 14 days short of the full 60-day notice required in the leasing contract. Our records show the renewal notice was sent 01/30/2014, giving the resident an adequate amount of time to notify Symphony of her intent. Although the resident claims she did not receive the renewal letter on time, it is the resident’s responsibility to understand the lease and give proper notice, as the renewal letter is a courtesy provided by the staff. After the resident vacated, the final account statement was processed according to the documentation provided by the previous management staff. The fee in dispute is $494.52, due to the 14 day insufficient notice. The resident sent a check for an amount less than $494.52, which was returned with a letter explaining we could not accept payment unless it was for the exact dollar amount. Upon receiving a check for this balance, Symphony will immediately update the resident’s record and notify collections that the issue has been resolved.

We are working with our team to provide a detailed response as soon as possible. Thank you.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The company did address to why they ignored my dispute. They also do not mention that I tried to resolve this issue with them well before the due date. I do not deny that I was 10 days late in giving notice but I attempted multiple times to get the renewal notice because I knew I would be out of town on my honeymoon. In the letter I mailed them I asked any further communication be through certified mail. They claim they mailed the check back with a letter, but I never received it. If they mailed it certified then I would like to know who signed for the letter with my check.

In the certified letter I mailed with a check I stated that Symphony needed to contact me about this issue. I stated "If your office does not respond within five (5) business days of receiving this letter, by e-mail or certified letter, Symphony Apartments and/or Alliance Residential, LLC accepts this check as payment in full and, in good faith, will remove the charge of $494.52 from our account." They did not respond to my letter and therefore accepting the payment as payment in full. 

I feel that the reputation this company has received that their claims are false. I do not believe they ever mailed the check back or ever intended to do so. Symphony has continued with terrible business practices and ethics. 

I have attached my letters and e-mails to which I never received a response from Symphony. 

Regards,