T & E Flooring

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The statement is wrongI never had tile before that is why we asked this company to installThe previous contractor did work to the already existing patio above the garageThe owner/contractor came and inspected and told us he would lay out additional waterproofing because what was there was not sufficientHe would also lay out hardibaking and this is not visible in the tile that has already come outWhen called back the owner/contractor then looked at the garage again and then mentioned that it wasn't stable and that he would get me another quote to fix the issue and refill he tile with retail grade groutThe following week someone came wile we were out and just filled the gaps of a few tile grout gaps and not the entire patioNow less than a year later 80% of the grout is out and tiles are coming offI have repeatedly tried to get someone to come out and fix the problem from this company and I continue to get no responseI can have the other contractor here for them to discuss each others concernsI am at a loss and out of money Regards, [redacted]

There was no tile and it was already water proofedWe were contracted to install tile on the existing patioWhen we went back to check, after the customer called, our contractor checked the beams and posts on the structure and noticed that the structure was not stableWe told the customer the patio had to be reinforced and she should call the contractor that had built it to go and reinforce it for her right away because this would make the tile start cracking with the expansion of the woodWe actually went back to give her an estimate after she said her contractor wasn't available and gave her a price to reinforce the structure, but she said she didn't have the money to do it at that time

The customer contracted us to install tile on her existing balcony, which already had tile on it She told our contractor that the balcony was fairly new and had already been waterproofed by her previous contractor who originally built her balcony Apparently she started having problems
with her balcony after the rains that we had, and that is when she called us to come out and check the tile and the structureOur contractor checked the structure at that pointOur contractor then told the customer that whomever did her balcony, did not water proof it correctly and the strength was not properly reinforcedOur contractor then told her he could give her an estimate to reinforce the structure and water proof it correctly and she said that she was going to get other estimatesSo ultimately, what it comes down to is that we did the job we were hired to do, and the issues she is having are a result of the previous work she had done with a different contractor

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. After attempting to secure a refund since August 21, 2015, a refund was successfully processed by my bank on September 22, 2015. Thank you for your assistance with this situationI appreciate the time and attention you put into getting this resolved
Sincerely,
*** ***

I'm sorry about the service that you receivedAs soon as Mr*** sent over the refund request to us here in accounting a credit was issued. Thank you

I'm not exactly sure what happened, but as soon as I received a request for a refund it was processedI do apologize for our Miramar location taking so long to get it to the accounting department but the refund has been processed on 9/18/

The refund was processed on 11/18/- it takes 5-business days to hit your account. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined...

that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As of today Monday, 11/23/15 the credit has not been posted on my [redacted] account.  How much longer do I need to wait for it to post?The business did not say what date they made the credit. I gave my [redacted] number to Mr [redacted] on 11/11/15 to process the credit.
Regards,
[redacted]

There was no tile and it was already water proofed. We were contracted to install tile on the existing patio. When we went back to check, after the customer called, our contractor checked the beams and posts on the structure and noticed that the structure was not stable. We told the customer the patio had to be reinforced and she should call the contractor that had built it to go and reinforce it for her right away because this would make the tile start cracking with the expansion of the wood. We actually went back to give her an estimate  after she said her contractor wasn't available and gave her a price to reinforce the structure, but she said she didn't have the money to do it at that time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The statement is wrong. I never had tile before that is why we asked this company to install. The previous contractor did work to the already existing patio above the garage. The owner/contractor came and inspected and told us he would lay out additional waterproofing because what was there was not sufficient. He would also lay out hardibaking and this is not visible in the tile that has already come out. When called back the owner/contractor then looked at the garage again and then mentioned that it wasn't stable and that he would get me another quote to fix the issue and refill he tile with retail grade grout. The following week someone came wile we were out and just filled the gaps of a few tile grout gaps and not the entire patio. Now less than a year later 80% of the grout is out and tiles are coming off. I have repeatedly tried to get someone to come out and fix the problem from this company and I continue to get no response. I can have the other contractor here for them to discuss each others concerns. I am at a loss and out of money.
Regards,
[redacted]