To: [redacted] Revdex.com Resolutions Consultant 4/26/ Mr [redacted] 's complaint is about items he or his employees packed and lost or damaged.TLC Moving & Storage didn't pack anythingHis statement completely misrepresents the facts.We moved his firm and were not compensated, therefore a third party shall decide who oweswho(Not Revdex.com) Sincerely,Craig [redacted] E [redacted]
Complaint: [redacted] I am rejecting this response because: Before my interior decorator hired Craig, they talked through the job. She informed him where the job site was, about the need to be on time so he would have access to truck parking and the elevator. they agreed to a price based off all this information. Our argument is that he is charging for an hour and half more that what he agreed to. Craig and his assistant were over an hour late to the job. They were supposed arrive at my place at 8am as I had the elevator and parking spot reserved from 8 am to 9 am. They called me at 7:40 telling me they had not even left yet. They finally arrived at 9:15 am. The parking spot was not longer available and the elevator was not available either. Craig then complained about how hard it was to find parking. Thats what happens when you arrived 1:15 minutes late. He then tried to blame me for the construction in the area for him being late. If you take time to read his online reviews you will see that arriving late to a job is his modus operandi. Additionally when you to read the multitude of negative online reviews for this business it does not take long to realize that Craig has an issue with verbal abusing his customers then turning it around to make them look like they are the people with the issue. Except for the client that was an attorney. With him Craig was very in control of his abusive tongue. There was a situation where a woman had to call 911 because he was yelling and screaming at her. I was witness to lack of control as he and his assistant worked to put together my bedroom set. They sat there ant argued like grade school children. Every time I walked by they were not working, just arguing. During one of these fits of arguing the assistant stripped out a bolt. After they argued about it for about 20 minutes one of them went out looking for a replacement part. I do not mind paying someone a fair amount for a fair "days work". But when someone comes very late, spends their time arguing instead of working, and strips out the hardware then tries to bill an extra hour and a half, I will not tolerate it. It is obvious by his reviews on line and by his response to this complaint that Craig is just an angry man. He really has no business being in business. The whole experience was ridiculous. Sincerely, [redacted]
To: [redacted] Revdex.com Resolutions Consultant 4/26/ Mr [redacted] 's complaint is about items he or his employees packed and lost or damaged.TLC Moving & Storage didn't pack anythingHis statement completely misrepresents the facts.We moved his firm and were not compensated, therefore a third party shall decide who oweswho(Not Revdex.com) Sincerely,Craig [redacted] E [redacted]
Complaint: [redacted] I am rejecting this response because: Before my interior decorator hired Craig, they talked through the job. She informed him where the job site was, about the need to be on time so he would have access to truck parking and the elevator. they agreed to a price based off all this information. Our argument is that he is charging for an hour and half more that what he agreed to. Craig and his assistant were over an hour late to the job. They were supposed arrive at my place at 8am as I had the elevator and parking spot reserved from 8 am to 9 am. They called me at 7:40 telling me they had not even left yet. They finally arrived at 9:15 am. The parking spot was not longer available and the elevator was not available either. Craig then complained about how hard it was to find parking. Thats what happens when you arrived 1:15 minutes late. He then tried to blame me for the construction in the area for him being late. If you take time to read his online reviews you will see that arriving late to a job is his modus operandi. Additionally when you to read the multitude of negative online reviews for this business it does not take long to realize that Craig has an issue with verbal abusing his customers then turning it around to make them look like they are the people with the issue. Except for the client that was an attorney. With him Craig was very in control of his abusive tongue. There was a situation where a woman had to call 911 because he was yelling and screaming at her. I was witness to lack of control as he and his assistant worked to put together my bedroom set. They sat there ant argued like grade school children. Every time I walked by they were not working, just arguing. During one of these fits of arguing the assistant stripped out a bolt. After they argued about it for about 20 minutes one of them went out looking for a replacement part. I do not mind paying someone a fair amount for a fair "days work". But when someone comes very late, spends their time arguing instead of working, and strips out the hardware then tries to bill an extra hour and a half, I will not tolerate it. It is obvious by his reviews on line and by his response to this complaint that Craig is just an angry man. He really has no business being in business. The whole experience was ridiculous. Sincerely, [redacted]