Taylor Made Home Improvements

I will give Ms*** a call today 9/to discuss her complaint and try to reach an amicable resolution to the problems she has stated and correct them

Cottonwood Financial Wisconsin,
LLC d/b/a The Cash Store (“Cottonwood”) is in receipt of correspondence from
the Revdex.com (“Revdex.com”) of Wisconsin dated June 3, 2015 regarding a
complaint filed by...

Mr. [redacted]. According to Mr. [redacted] he is upset about
falling behind on his loan due to an employee error of not posting a mailed
money order on timely basis to his account and subsequently causing him to
accrue interest of which he did not send a payment for.
Cottonwood has reviewed Mr. [redacted]’s
account and offers the following response:
Mr. [redacted] confirms that he visited
our store location in February to obtain a loan that he later refinanced on
March 24, 2015.  After Cottonwood’s
employee explained the terms of the agreement and Mr. [redacted] signed the
documents and a copy of the contract was provided to Mr. [redacted] for his review.
On May 18, 2015 Mr. [redacted]
informed Cottonwood that he would not be able to make his second payment due on
May 19, 2015 however he promised to pay on May 23, 2015, the Cottonwood store
employee made a note of Mr. [redacted]’s promise to pay onto his account and followed
up with a courtesy call on May 22, 2015 to remind him of his promise to come in
and make his payment, Mr. [redacted] informed Cottonwood’s store employee that he
had mailed out a money order in the full amount to cover any accrued interest
up until May 23, 2015 plus the regularly scheduled payment. Per Cottonwood’s
records the money order was not received until May 27, 2015 and posted that
same day. On June 2, 2015 Cottonwood’s store employee spoke with Mr. [redacted]
regarding his account having an outstanding amount in interest due and
explained to him that the money order he mailed was not received until May 27,
2015. Store employees place courtesy calls to remind customers of their
upcoming payments and not to confirm the receipt of payments via postal mail.
Cottonwood will not be reversing
any interest accrual he has requested from the dates of May 27th to
June 6th.
Thank you for the opportunity to
respond and address your concerns, Cottonwood is committed to meeting or
exceeding all requirements of the State of Wisconsin. If you have any
questions, or any additional information needed, please do not hesitate to
contact me at [redacted] ext. 1188 or via email at
[redacted]
Best regards,
Cottonwood Financial Wisconsin,
LLC