TCP Global

The first complaint is about a shipping error that occurred on February 27thOur company ships over two thousand packages a day and we do have occasional errorsIf a customer does experience a shipping error, either from our pulling and packing clerks, or one of our shipping partners, we try and
minimize the damage to the customer to the best of our ability Concerning the communication of our customer support department: we do have many bi-lingual employees to help with our Spanish speaking customer base, we are an equal opportunity employer that would not disparage an employee who has a slight Spanish accent*** has been with our company for six years, and has worked with many non Spanish speaking customers with a high degree of professionalism*** was right in not providing the phone number for our South Carolina facility, as it is not equipped to handle any customer supportI believe the customer experienced this when he tried to contact said facilityBecause of the mistakes made, and lack of communication between our company and the customer, we did not submit the credit to our Returns department until March 18thThe Refund transaction of funds happened on March 23rdThe complete transaction amount of $was refunded at that timeI have included a copy of the creditIf this credit does not reflect the customer’s bill they will have to contact their bank or credit card companyTCP Global apologizes that the customer did not receive the service that he/she expectedOur customer service representatives are instructed to go above and beyond to help our customers if they experience any error on our side*** tried his best to help Mr./Ms***Mr./Ms*** was verbally abusive and quite rude to *** He was also rude to *** who was the associate who called the customer to inform of the creditWe let the customer keep the items that were erroneously shipped to himIt was $worth of product that we chose to reship to the customer affected and not retrieve it from Mr***We understand the frustration a mistake can cause but we also don’t believe our employees need to be berated and be subject to vulgar language as they try to rectify the situationBelow is a copy of the initial email sent to us by the customerAs you can see by the tone of the email the customer expressed himself in an extremely unkind and vulgar mannerThe customer stated he was going elsewhere so that is why we decided a credit was the best choice in this case considering his tone and choice of words*** Thank you and have a great day! ***

I ordered 3 cans of this vinyl/ fabric spray AND a G2 brake caliper paint set. they 1st sent me an invoice showing all these items as being processed, then charged my card the full amount of 78 dollars. then I get an email saying my order has been fullfilled....only showing the 3 cans for 20 dollars., and off coarse I get the package the next day...with only the 3 cans and NO brake caliper kit. I emailed them to expedite the shipping to get the other item to me for screwing up. I have yet to get a response back. bad service in my opinion, this review might change if they give me something for screwing up. yeah I know its friday and we all like our weekends, but to not respond to the email bad business

ABSOLUTEE HORRIBLE customer service. No One EVER< EVER< EVER< EVER< EVER< answers the phone or e-mails. Go Elsewhere!!!!!!!!!!!!! I now have to drive for 2 hours R/T to buy mixing cups and correct paper to paint a vehicle. WHAT A BUNCH OF IS!!!!!

Review: I bought an airbrush machine from www.belloccio.com but I guess the product was issued and delivered by TCP Global. I received the product but the airbrush machine didn't work as it should because it was damaged. I requested for the refund process and they said to mail in the product with an Return Authorization number. I followed the steps exactly the way it stated on the companies website including original packaging. But once I sent it out, they stated that I should get a refund within 1-2 weeks but no refund was issued since. They haven't even emailed or responded to any of my messages. I just want a refund for the product asap.Desired Settlement: I just want refund of the product.

After looking through the website war their estimated shipping dates to my location. I took the option to pay an extra fee to rush the processing on the order. I placed the order feb 25th, they took their payment out on feb 25th, my order did not process to be shipped until March 3rd. As of today March 6th I still haven't received my package.

Review: I purchased a set of copic markers on 5/15 for $244.92 from TCP Global.I received an email on 5/15 saying they had an "inventory delay" and will be replenished 5-10 business days.I inquired on 5/26 and 5/27 the status of my order - no reply.5/28 I ask for a refund and get the email saying "we cannot acquire that set. We have issued a full refund."So I finally get my refund, buy the same set from U.S. Office Supply for $352.30.Guess what? It's shipping from TCP Global.They cancelled my $244.92 order so they could charge me an extra $100 for the same set under a different company name, even after claiming they no longer could get this set.It's no wonder TCP Global has an F rating. What's worse, is that it's not an art supply company, but an "Auto Body Shop Equipment & Supplies" that also sells art supplies?Desired Settlement: I would really like this company to honor their original agreement. They accepted my payment of $244, then denied me the product unless I paid a higher price. I don't think that's right and I don't think they should get away with that. I want at least my extra $100 back.

Review: I had called because the order was placed on the 4th and had not even received an invoice. This was around the 14th of January 2014. I was assured they were waiting on a part before they shipped the order. I explained that the piece that was out of stock was the only real piece I needed as mine had broken. The rest was just to perform maintenance. He assured me it would ship this week. I received a shipping and an invoice that my card was charged. They did not include the out of stock part. I have no use for the other parts. They just cancelled my order for the part. I contacted them and they said your partial order shipped, and they did not have the other pieces and could not fill it. I asked for a refund the gentleman I spoke with got rude and told me that the order had shipped sorry. I said I will contact my credit card company he said " [redacted] you" and hung up.Desired Settlement: I want a refund and a strike filed against this company. This is not how you run a company.

Review: I purchased a Master airbrush machine on May 14, 2015 through amazon order number [redacted].. The device total was $80.15. I received the device 5/24/15. I contacted amazon due to the device will cut off and on while attempting to use it and nothing is coming out. They explained they had to notify TCP because the equipment is sold through them. TCP did not respond to my complaint for 3 days and then email me asking for a picture I responding advising there is no damage to the outside of the device its internal and contacted amazon back because they did not respond for another 3 days amazon advise they will push the complaint through to them again. After a day TCP email me and I advised I would like to speak to a tech I needed a call because I need to return this defective device and due to no resolution was happening through email. I spoke with TCP on June 7 rep [redacted] ext [redacted]. he advised sound like my motor have an issue and I will need to ship it back advised it will take 24hours to get my prepaid return label. I waited 24hours with no return label in my email. I emailed TCP again on Monday June 8 asking for my return label again and they responded it will take 7days to get a return label. I do not like how this company run for their own equipment I do not want to exchange because this process has been horrible and all I want to do is return this non functioning device and get my money back to purchase me a new airbrush machine business this product is used for business however TCP is not allowing me to return this device. Also they advised it will take 3weeks to a month after the device is returned from them to take the device and refund me if they find it is defective this process is outrageous and I would like a resolution. Please help me thanks.Desired Settlement: I would like to return this defective device and refund me my money for this device.