DEAR Revdex.com, MS [redacted] PHONED IN AND REQUESTED WE TOW HER FORD F-TO OUR FACILITY ON AUGUST 01, WHICH WE DID...AT NO COST TO THE CUSTOMER! SHE STATED THAT SHE WANTED BOTH FUEL PUMPS REPLACED AND THAT SHE WOULD BE SUPPLYING HER OWN PARTS WHICH VOIDS ANY AND ALL WARRANTIES ON PARTS AND LABOROUR SERVICE MGR [redacted] GAVE HER AN ESTIMATE BY PHONE TO REPLACE BOTH PUMPS ASSUMING THAT WAS ALL THE REPAIRS NEEDEDAND INFORMED MS [redacted] AT THAT TIME THAT THIS WAS COST TO REPAIR PRIOR TO INSPECTING THE VEHICLE UPON INSPECTION OUR TECHNICIAN FOUND THAT THE FUEL TANK WAS LEAKING AS WELLDEEMING THE VEHICLE UNSAFE TO DRIVE AND/OR BE INSIDE THE BUILDINGAN ESTIMATE TO MAKE ALL REPAIRS WAS GIVEN AND MS [redacted] WAS REQUIRED TO PAY A DEPOSIT PRIOR TO ANY REPAIRS BEING MADE ON THE VEHICLE BECAUSE OF THE OVER POOR CONDITION OF THE VEHICLE WE DID NOT HEAR BACK FROM MS [redacted] FOR SEVEN WEEKS REGARDING THE NECCESSARY REPAIRS AND DEPOSITWE HAVE NOTICE DISPLAYED ON OUR BUILDING INFORMING ALL CUSTOMERS THAT ANY VEHICLE LEFT ON OUR PROPERTY FOR THREE DAYS AFTER DECLINING A REPAIR OR THREE DAYS AFTER REPAIRS ARE COMPLETED A $PER DAY STORAGE FEE WILL BE ADDED TO THE TOTAL TICKETTHIS IS STANDARD PRACTICE AS EACH VEHICLE IS AN INSURANCE LIABILITY WHEN NOT UNDER REPAIR BUT LEFT ON THE PREMISES MS [redacted] FINALLY PAID THE REQUIRED $DEPOSIT ON SEPTEMBER 25, 2014! AGAIN...SEVEN WEEKS LATER AND ALL REPAIRS WERE COMPLETED AS PROMISED PRIOR TO OCTOBER 9, MS [redacted] HAS BEEN QUITE DIFFICULT TO WORK WITH AND HAS VERBALLY ASSAULTED SEVERAL EMPLOYEES SINCE THE REPAIRS WERE COMPLETEDTHE BILL STANDS WITH A BALANCE OF $TO BE PAID IN FULL NO LATER THAN OCTOBER 10, THEREAFTER STORAGE WILL ADDED TO THE TOTAL TICKET AT A RATE OF $PER DAY AND MAY RETRO BACK TO THE SEVEN WEEKS THE VEHICLE WAS ABANDONED ON OUR PROPERTY IF MS [redacted] CONTINUES TO EVADE THE MONIES DUE FOR REPAIRS THERE ARE NO EXCEPTIONS IN THIS CASETHANK YOU SO MUCH FOR YOUR TIME SINCERELY, [redacted]
IN RESPONSE TO THE ABOVE MENTIONED CASE AGAIN I MUST REITERATE THAT THIS CUSTOMERS WATER PUMP HAS NO WARRANTYTHE WARRANTY EXPIRED 18,MILES AGO AND OVER A YEAR AGOALTHOUGH I CANT EXPECT YOU TO COMPLETELY UNDERSTAND FROM A MECHANICAL PERSPECTIVE A WATER PUMP IS NOT AN INTERNALLY LUBRICATED PART (WHICH MEANS OIL DRIVEN INSIDE THE ENGINE BLOCK) IT IS BOLTED ON TO THE EXTERIOR OF THE ENGINE BLOCK WHICH WAS THE ORIGINAL CUSTOMER COMPLAINT AND AS STATED ON THE CUSTOMERS WARRANTY...THE WATER PUMP CARRIED A MONTH MILE WARRANTY( WHICHEVER OCCURS FIRST) THIS CUSTOMER WILL NOT BE REFUNDED A DIME OF THE MONIES PAID TO US FOR REPAIRSIF THIS CUSTOMER HAS FURTHER COMPLAINTS HE MAY DIRECT THEM TO OUR COMPANY ATTORNEY STAN B HIRSCHTHANK YOU FOR YOUR ASSISTANCE PEGGYKELLY H [redacted]
DEAR Revdex.com, MS [redacted] PHONED IN AND REQUESTED WE TOW HER FORD F-TO OUR FACILITY ON AUGUST 01, WHICH WE DID...AT NO COST TO THE CUSTOMER! SHE STATED THAT SHE WANTED BOTH FUEL PUMPS REPLACED AND THAT SHE WOULD BE SUPPLYING HER OWN PARTS WHICH VOIDS ANY AND ALL WARRANTIES ON PARTS AND LABOROUR SERVICE MGR [redacted] GAVE HER AN ESTIMATE BY PHONE TO REPLACE BOTH PUMPS ASSUMING THAT WAS ALL THE REPAIRS NEEDEDAND INFORMED MS [redacted] AT THAT TIME THAT THIS WAS COST TO REPAIR PRIOR TO INSPECTING THE VEHICLE UPON INSPECTION OUR TECHNICIAN FOUND THAT THE FUEL TANK WAS LEAKING AS WELLDEEMING THE VEHICLE UNSAFE TO DRIVE AND/OR BE INSIDE THE BUILDINGAN ESTIMATE TO MAKE ALL REPAIRS WAS GIVEN AND MS [redacted] WAS REQUIRED TO PAY A DEPOSIT PRIOR TO ANY REPAIRS BEING MADE ON THE VEHICLE BECAUSE OF THE OVER POOR CONDITION OF THE VEHICLE WE DID NOT HEAR BACK FROM MS [redacted] FOR SEVEN WEEKS REGARDING THE NECCESSARY REPAIRS AND DEPOSITWE HAVE NOTICE DISPLAYED ON OUR BUILDING INFORMING ALL CUSTOMERS THAT ANY VEHICLE LEFT ON OUR PROPERTY FOR THREE DAYS AFTER DECLINING A REPAIR OR THREE DAYS AFTER REPAIRS ARE COMPLETED A $PER DAY STORAGE FEE WILL BE ADDED TO THE TOTAL TICKETTHIS IS STANDARD PRACTICE AS EACH VEHICLE IS AN INSURANCE LIABILITY WHEN NOT UNDER REPAIR BUT LEFT ON THE PREMISES MS [redacted] FINALLY PAID THE REQUIRED $DEPOSIT ON SEPTEMBER 25, 2014! AGAIN...SEVEN WEEKS LATER AND ALL REPAIRS WERE COMPLETED AS PROMISED PRIOR TO OCTOBER 9, MS [redacted] HAS BEEN QUITE DIFFICULT TO WORK WITH AND HAS VERBALLY ASSAULTED SEVERAL EMPLOYEES SINCE THE REPAIRS WERE COMPLETEDTHE BILL STANDS WITH A BALANCE OF $TO BE PAID IN FULL NO LATER THAN OCTOBER 10, THEREAFTER STORAGE WILL ADDED TO THE TOTAL TICKET AT A RATE OF $PER DAY AND MAY RETRO BACK TO THE SEVEN WEEKS THE VEHICLE WAS ABANDONED ON OUR PROPERTY IF MS [redacted] CONTINUES TO EVADE THE MONIES DUE FOR REPAIRS THERE ARE NO EXCEPTIONS IN THIS CASETHANK YOU SO MUCH FOR YOUR TIME SINCERELY, [redacted]
IN RESPONSE TO THE ABOVE MENTIONED CASE AGAIN I MUST REITERATE THAT THIS CUSTOMERS WATER PUMP HAS NO WARRANTYTHE WARRANTY EXPIRED 18,MILES AGO AND OVER A YEAR AGOALTHOUGH I CANT EXPECT YOU TO COMPLETELY UNDERSTAND FROM A MECHANICAL PERSPECTIVE A WATER PUMP IS NOT AN INTERNALLY LUBRICATED PART (WHICH MEANS OIL DRIVEN INSIDE THE ENGINE BLOCK) IT IS BOLTED ON TO THE EXTERIOR OF THE ENGINE BLOCK WHICH WAS THE ORIGINAL CUSTOMER COMPLAINT AND AS STATED ON THE CUSTOMERS WARRANTY...THE WATER PUMP CARRIED A MONTH MILE WARRANTY( WHICHEVER OCCURS FIRST) THIS CUSTOMER WILL NOT BE REFUNDED A DIME OF THE MONIES PAID TO US FOR REPAIRSIF THIS CUSTOMER HAS FURTHER COMPLAINTS HE MAY DIRECT THEM TO OUR COMPANY ATTORNEY STAN B HIRSCHTHANK YOU FOR YOUR ASSISTANCE PEGGYKELLY H [redacted]