TDX Quality, LLC

Roll Tubes: Unfortunately these were taken by you when you took possession of the equipment and loaded it into the podsThis was well over a year ago and they are out of warrantyWe cannot get the manufacturer to replace themWe tried but had no luckThey sat in the heat in a storage container
for over a year which is likely what caused them to breakThis is how a warranty works for any product unfortunatelyPadded Panels: This was not included in your contactPlease see the attached signed contract showing that you did not have any wall panels includedThis maybe was discussed and then removed prior to the contactBanana Swing: This was loaded and verified in the pod by myself and Justin L***Due to the fact that we have no proof or pictures we will go ahead and cover the cost of this and refund you back the $3,Again, I apologize for all of the issues you have had and or any misunderstandings or confusion about this entire thingPlease do try to remember that this original sale was back in July of (2-1/years ago) and even though we had already started production on your equipment we helped to revise it to fit your new space even though we were not obligated to per our contractThis cost IPI a loss on this sale due to Funlandia having to change what was already producedWe also worked with you on doing your own shipping when we do not ever allow thatI think we have gone above and beyond for you every step of the way in this processWe pride ourselves in our customer service and hope you can see that we have tried to do all we can for youI hope you can accept the $3,and we can put this entire thing to bed and move on with a good relationship for the futureThank you and please get back to me with your decision

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
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