TeeZee Watches

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The Company is insinuating in their response to the Complaint that there was “just some miscommunication.” In fact, there was no communication from the Company at all except for the fact that I received a receipt for my purchase on November [redacted] (attached) and then a response to my email requesting a status in mid-December indicating that my order will be sent in a few weeks (I do not have a copy of these emails.) I did send an email to the Company on February [redacted] (attached) inquiring as to the status of my order And I did call the Company numerous times at [redacted] from my work telephone leaving detailed messages on the Company’s voice mailThe last time I called the Company, which was on March **, I left a detailed voice-mail message stating that if I did not hear from the Company, I would contact the Revdex.com (If necessary, I can obtain from my employer a log of my calls made to the Company’s telephone number.) Each and every time I called the Company’s telephone number at [redacted] , it went directly to voice-mail and no representative from the Company ever returned my calls As referenced in the Company’s response to the Complaint, I did not receive an email from the Company relative to a backorder and as an alternative if I wanted to switch the out of stock item for another, wait for stock or request a refund reference in the Company’s responseAnd I do not recall receiving an email from the Company on January *** I would like to make it clear that I have never spoken to any representative from the Company personally, as if I would have heard from the Company relative to the status of my order, there would be no need for me to have contacted the Revdex.com It is not my problem that the Company could not handle the volume of orders that were being placed on Black Friday, November **, This matter will not be resolved until: 1) I receive the watches that I ordered; or 2) I receive a full refund Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I ordered two watches they charged me and never shipped it even responded to any emails I shipped about it. I used amazon pay so thank god so they got my money back. My friend also ordered watches and same thing no watches or even an email response regarding them. Scam scam scam do not order anything from this company.

In regards to the complaint that we have just received in the mail, the customer states they had placed an order on Black Friday Nov. [redacted] 2013, our busiest day of sales to date. During that day orders were coming in so rapidly that before we were able to update the website with the out of stock...

items customers were already placing their orders. The payment is taken out immediately by a third party and we have no control over that part of the sale. To help correct the situation at hand an email was sent out to all customers regarding the backorder and as an alternative if they wanted to switch the out of stock item for another, wait for stock or request a refund. In this specific case the customer states that they had spoken with us or tried contacting us several times the first on December [redacted], in our system the email states it was the [redacted], the last email was sent by us to the customer on January [redacted]. The customer also states they had spoke with someone February [redacted] and March [redacted]. Again we have no messages or emails from this customer on either of those dates. There are also no messages from the customer in any of the other emails we have or on any of the social networks. Since January [redacted] we have had a change of staff handling order fulfillment and customer service, new toll free phone line and email for customers to contact our customer service department directly and quickly. If the customer did not receive their items than by all means we would be more than happy to get the order to them but in regards to the statements made about contacting the company and no one resolving matter, all of the contact information is visibly stated on the website and I can assure that all emails, calls and messages are answered daily. Please let us know how you would like us to proceed on this matter as I think there is just some miscommunication.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
The Company is insinuating in their response to the Complaint that there was “just some miscommunication.”   In fact, there was no communication from the Company at all except for the fact that I received a receipt for my purchase on November [redacted] (attached) and then a response to my email requesting a status in mid-December indicating that my order will be sent in a few weeks (I do not have a copy of these emails.). 
 
I did send an email to the Company on February [redacted] (attached) inquiring as to the status of my order.   And I did call the Company numerous times at [redacted] from my work telephone leaving detailed messages on the Company’s voice mail. The last time I called the Company, which was on March **, I left a detailed voice-mail message stating that if I did not hear from the Company, I would contact the Revdex.com.  (If necessary, I can obtain from my employer a log of my calls made to the Company’s telephone number.)  Each and every time I called the Company’s telephone number at [redacted], it went directly to voice-mail and no representative from the Company ever returned my calls. 
 
As referenced in the Company’s response to the Complaint, I did not receive an email from the Company relative to a backorder and as an alternative if I wanted to switch the out of stock item for another, wait for stock or request a refund reference in the Company’s response. And I do not recall receiving an email from the Company on January [redacted].
 
I would like to make it clear that I have never spoken to any representative from the Company personally, as if I would have heard from the Company relative to the status of my order, there would be no need for me to have contacted the Revdex.com.  
 
It is not my problem that the Company could not handle the volume of orders that were being placed on Black Friday, November **, 2013.  This matter will not be resolved until: 1) I receive the watches that I ordered; or 2) I receive a full refund.
 
Thank you.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: Hello,

I was purchased several watches from this company in June [redacted] and shipping them to my family in China. However, my mom did not receive it until today, which is July [redacted]. They never provide me any email said if the package was shipped or not. And they never gave me the tracking number. I tried to call them at least 10 days and emailed them several times as well. However, there is no respond. I wanna my package or money back.

ThanksDesired Settlement: 1. shipping the watched to my China and let me know the tracking number.

2. Or cancel it and bring my money back.

Review: On November **, 2013, I placed an order for watches. My credit card has been charged, but I have yet to receive the watches. I have sent numerous emails and telephone calls to the Company, but I still have not received the watches. My ORDER NUMBER: [redacted].Desired Settlement: I would like the watches as my teenage son loves the watches at TeeZee Watches (as it is a gift for my son). If they cannot send me the watches, I would like my money to be refunded.

Business

Response:

In regards to the complaint that we have just received in the mail, the customer states they had placed an order on Black Friday Nov. [redacted] 2013, our busiest day of sales to date. During that day orders were coming in so rapidly that before we were able to update the website with the out of stock items customers were already placing their orders. The payment is taken out immediately by a third party and we have no control over that part of the sale. To help correct the situation at hand an email was sent out to all customers regarding the backorder and as an alternative if they wanted to switch the out of stock item for another, wait for stock or request a refund. In this specific case the customer states that they had spoken with us or tried contacting us several times the first on December [redacted], in our system the email states it was the [redacted], the last email was sent by us to the customer on January [redacted]. The customer also states they had spoke with someone February [redacted] and March [redacted]. Again we have no messages or emails from this customer on either of those dates. There are also no messages from the customer in any of the other emails we have or on any of the social networks. Since January [redacted] we have had a change of staff handling order fulfillment and customer service, new toll free phone line and email for customers to contact our customer service department directly and quickly. If the customer did not receive their items than by all means we would be more than happy to get the order to them but in regards to the statements made about contacting the company and no one resolving matter, all of the contact information is visibly stated on the website and I can assure that all emails, calls and messages are answered daily. Please let us know how you would like us to proceed on this matter as I think there is just some miscommunication.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The Company is insinuating in their response to the Complaint that there was “just some miscommunication.” In fact, there was no communication from the Company at all except for the fact that I received a receipt for my purchase on November [redacted] (attached) and then a response to my email requesting a status in mid-December indicating that my order will be sent in a few weeks (I do not have a copy of these emails.).

I did send an email to the Company on February [redacted] (attached) inquiring as to the status of my order. And I did call the Company numerous times at [redacted] from my work telephone leaving detailed messages on the Company’s voice mail. The last time I called the Company, which was on March **, I left a detailed voice-mail message stating that if I did not hear from the Company, I would contact the Revdex.com. (If necessary, I can obtain from my employer a log of my calls made to the Company’s telephone number.) Each and every time I called the Company’s telephone number at [redacted], it went directly to voice-mail and no representative from the Company ever returned my calls.

As referenced in the Company’s response to the Complaint, I did not receive an email from the Company relative to a backorder and as an alternative if I wanted to switch the out of stock item for another, wait for stock or request a refund reference in the Company’s response. And I do not recall receiving an email from the Company on January [redacted].

I would like to make it clear that I have never spoken to any representative from the Company personally, as if I would have heard from the Company relative to the status of my order, there would be no need for me to have contacted the Revdex.com.

It is not my problem that the Company could not handle the volume of orders that were being placed on Black Friday, November **, 2013. This matter will not be resolved until: 1) I receive the watches that I ordered; or 2) I receive a full refund.

Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: For Christmas my boys, 14 and 10 years old designed their own watches on the TeeZee site, we placed the order on November [redacted]. On December [redacted] we received the watches and my 10 year olds watch was not working. We immediately emailed the company letting them know the situation, that we needed it replaced asap for Christmas and to please advise. We also called the next day as well and left a message. We received no callback or email. We called again a few times, emailed, sent facebook messages and/or posts on the [redacted], again on the [redacted], and the [redacted]. No response to any communication. We also noticed other customers were posting on facebook as well that they were not receiving responses back. My last post and message on the [redacted] was that we would be submitting a complaint with the Revdex.com if no response by the afternoon.Desired Settlement: We request a full refund and a replacement be sent to our son as he now is very sad that he will not have this gift on Christmas.