Initial Business Response / [redacted] (1000, 5, 2016/02/03) */ On 1/21/ [redacted] made the arrangements with both the owner and myself to put $down on the house with the promise to move in and rent the home by 2/12/And then pay the remainder of the deposit to be paid over the next weeks with the clear understanding that the home would be removed off the market and held exclusively for himHe did pay the remainder of the deposit on 1/28/It was clearly explained to Mr [redacted] that if he did not move in his deposit would be forfeited because we took the house off the marketWe turned away multiple email inquiries and phone inquiries on the house because Mr [redacted] had made the arrangements to rent the home by 2/12/MrBurrs actions has caused the owner and my company a loss of potential income from potential renters we turned away because he asked us to hold the home for him Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) It was not stated to me that if we did not move in our deposit would not be refunded if that was told to us we would not have rented the house in the first place no one told us that if we did not move in we wouldn't get our deposit back or we would not have done it Final Consumer Response / [redacted] (4200, 11, 2016/02/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is Her she's fianceI was with him when we first turned in our applications and I was the one replying to most of the text messages between the owner and not once did he say that neither the [redacted] or any of her staffIf they had told us that we never would have agreed to give them the deposit also they failed to tell us that the house was two buildings down from a men's homeless shelter which is a big concern sense we have a year old child living with us I would rather her not end up kidnapped and found deadWe will be taking them to small claims court [redacted] stated in the voice mail first that it is a security deposit then changes her words and says holding depositIt was never a holding deposit also my fiance [redacted] has looked it is that a security deposit is refundable a holding deposit is not there for sense we paid a security deposit we should get it back itI would also like to see it in writing where we agreed that we knew we would not get it back sense such things should be out in writing! Final Business Response / [redacted] (4000, 9, 2016/02/08) */ He was told by both myself, by staff, and the owner that IF he did not move in as agreed the deposit would be forfeited
All units are professionally cleaned and serviced prior to each and every move in Our lease states that the carpet will be professionally cleaned and tenants will be charged actual cost of that cleaning The security deposit is used to put the unit back in like state as it was upon move in I do not feel the tenant should receive any funds back for standard cleaning of the rental unit
Initial Business Response /* (1000, 5, 2015/09/18) */
***
Matter has been satisfactorily resolved, you can confirm from the client we always expediently replied to his concerns and even offered to take the
unit backPrior to selling it to him we did perform our due diligence but unfortunately the issue was outside our control and we could not address it directly ourselvesWe thank the customer for his patience and sincerely hope to see him again in the future
Initial Consumer Rebuttal /* (3000, 7, 2015/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The vehicle was impounded by *** *** *** yesterday ***Carson Exports have not offered to buy back the vehicle at this stageI expect full reimbursement for ALL expenses including accessories that have been added to the vehicle
Final Consumer Response /* (2000, 10, 2015/10/01) */
Carson Exports has agreed to reimburse me for the vehicle and any expenses I have inccured since the vehicle was purchased, once I have the cheque I will be satisfied with the outcome of the disputeCan you notify them of this response so that we can bring this to closure
Initial Business Response /* (1000, 5, 2016/02/03) */
On 1/21/16 [redacted] made the arrangements with both the owner and myself to put $100 down on the house with the promise to move in and rent the home by 2/12/16. And then pay the remainder of the deposit to be paid over the next 2 weeks with...
the clear understanding that the home would be removed off the market and held exclusively for him. He did pay the remainder of the deposit on 1/28/16. It was clearly explained to Mr [redacted] that if he did not move in his deposit would be forfeited because we took the house off the market. We turned away multiple email inquiries and phone inquiries on the house because Mr [redacted] had made the arrangements to rent the home by 2/12/16. Mr. Burrs actions has caused the owner and my company a loss of potential income from potential renters we turned away because he asked us to hold the home for him.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It was not stated to me that if we did not move in our deposit would not be refunded if that was told to us we would not have rented the house in the first place no one told us that if we did not move in we wouldn't get our deposit back or we would not have done it
Final Consumer Response /* (4200, 11, 2016/02/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is Her she's fiance. I was with him when we first turned in our applications and I was the one replying to most of the text messages between the owner and not once did he say that neither the [redacted] or any of her staff. If they had told us that we never would have agreed to give them the deposit also they failed to tell us that the house was two buildings down from a men's homeless shelter which is a big concern sense we have a 6 year old child living with us I would rather her not end up kidnapped and found dead. We will be taking them to small claims court. [redacted] stated in the voice mail first that it is a security deposit then changes her words and says holding deposit. It was never a holding deposit also my fiance [redacted] has looked it is that a security deposit is refundable a holding deposit is not there for sense we paid a security deposit we should get it back it. I would also like to see it in writing where we agreed that we knew we would not get it back sense such things should be out in writing!
Final Business Response /* (4000, 9, 2016/02/08) */
He was told by both myself, by staff, and the owner that IF he did not move in as agreed the deposit would be forfeited.
All units are professionally cleaned and serviced prior to each and every move in. Our lease states that the carpet will be professionally cleaned and tenants will be charged actual cost of that cleaning. The security deposit is used to put the unit back in like state as it was upon...
move in. I do not feel the tenant should receive any funds back for standard cleaning of the rental unit.
Initial Business Response /* (1000, 5, 2017/02/13) */
It has been over 3 years since I rented to Mr. [redacted]. The specific details of that move out are so old that if Mr. [redacted] had a problem with this case he should have approached us when he received his move out disposition.
Every tenant...
is invited to be present for the move out inspection.
Initial Business Response / [redacted] (1000, 5, 2016/02/03) */ On 1/21/ [redacted] made the arrangements with both the owner and myself to put $down on the house with the promise to move in and rent the home by 2/12/And then pay the remainder of the deposit to be paid over the next weeks with the clear understanding that the home would be removed off the market and held exclusively for himHe did pay the remainder of the deposit on 1/28/It was clearly explained to Mr [redacted] that if he did not move in his deposit would be forfeited because we took the house off the marketWe turned away multiple email inquiries and phone inquiries on the house because Mr [redacted] had made the arrangements to rent the home by 2/12/MrBurrs actions has caused the owner and my company a loss of potential income from potential renters we turned away because he asked us to hold the home for him Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) It was not stated to me that if we did not move in our deposit would not be refunded if that was told to us we would not have rented the house in the first place no one told us that if we did not move in we wouldn't get our deposit back or we would not have done it Final Consumer Response / [redacted] (4200, 11, 2016/02/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is Her she's fianceI was with him when we first turned in our applications and I was the one replying to most of the text messages between the owner and not once did he say that neither the [redacted] or any of her staffIf they had told us that we never would have agreed to give them the deposit also they failed to tell us that the house was two buildings down from a men's homeless shelter which is a big concern sense we have a year old child living with us I would rather her not end up kidnapped and found deadWe will be taking them to small claims court [redacted] stated in the voice mail first that it is a security deposit then changes her words and says holding depositIt was never a holding deposit also my fiance [redacted] has looked it is that a security deposit is refundable a holding deposit is not there for sense we paid a security deposit we should get it back itI would also like to see it in writing where we agreed that we knew we would not get it back sense such things should be out in writing! Final Business Response / [redacted] (4000, 9, 2016/02/08) */ He was told by both myself, by staff, and the owner that IF he did not move in as agreed the deposit would be forfeited
All units are professionally cleaned and serviced prior to each and every move in Our lease states that the carpet will be professionally cleaned and tenants will be charged actual cost of that cleaning The security deposit is used to put the unit back in like state as it was upon move in I do not feel the tenant should receive any funds back for standard cleaning of the rental unit
Initial Business Response /* (1000, 5, 2015/09/18) */
***
Matter has been satisfactorily resolved, you can confirm from the client we always expediently replied to his concerns and even offered to take the
unit backPrior to selling it to him we did perform our due diligence but unfortunately the issue was outside our control and we could not address it directly ourselvesWe thank the customer for his patience and sincerely hope to see him again in the future
Initial Consumer Rebuttal /* (3000, 7, 2015/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The vehicle was impounded by *** *** *** yesterday ***Carson Exports have not offered to buy back the vehicle at this stageI expect full reimbursement for ALL expenses including accessories that have been added to the vehicle
Final Consumer Response /* (2000, 10, 2015/10/01) */
Carson Exports has agreed to reimburse me for the vehicle and any expenses I have inccured since the vehicle was purchased, once I have the cheque I will be satisfied with the outcome of the disputeCan you notify them of this response so that we can bring this to closure
Initial Business Response /* (1000, 5, 2016/02/03) */
On 1/21/16 [redacted] made the arrangements with both the owner and myself to put $100 down on the house with the promise to move in and rent the home by 2/12/16. And then pay the remainder of the deposit to be paid over the next 2 weeks with...
the clear understanding that the home would be removed off the market and held exclusively for him. He did pay the remainder of the deposit on 1/28/16. It was clearly explained to Mr [redacted] that if he did not move in his deposit would be forfeited because we took the house off the market. We turned away multiple email inquiries and phone inquiries on the house because Mr [redacted] had made the arrangements to rent the home by 2/12/16. Mr. Burrs actions has caused the owner and my company a loss of potential income from potential renters we turned away because he asked us to hold the home for him.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It was not stated to me that if we did not move in our deposit would not be refunded if that was told to us we would not have rented the house in the first place no one told us that if we did not move in we wouldn't get our deposit back or we would not have done it
Final Consumer Response /* (4200, 11, 2016/02/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is Her she's fiance. I was with him when we first turned in our applications and I was the one replying to most of the text messages between the owner and not once did he say that neither the [redacted] or any of her staff. If they had told us that we never would have agreed to give them the deposit also they failed to tell us that the house was two buildings down from a men's homeless shelter which is a big concern sense we have a 6 year old child living with us I would rather her not end up kidnapped and found dead. We will be taking them to small claims court. [redacted] stated in the voice mail first that it is a security deposit then changes her words and says holding deposit. It was never a holding deposit also my fiance [redacted] has looked it is that a security deposit is refundable a holding deposit is not there for sense we paid a security deposit we should get it back it. I would also like to see it in writing where we agreed that we knew we would not get it back sense such things should be out in writing!
Final Business Response /* (4000, 9, 2016/02/08) */
He was told by both myself, by staff, and the owner that IF he did not move in as agreed the deposit would be forfeited.
All units are professionally cleaned and serviced prior to each and every move in. Our lease states that the carpet will be professionally cleaned and tenants will be charged actual cost of that cleaning. The security deposit is used to put the unit back in like state as it was upon...
move in. I do not feel the tenant should receive any funds back for standard cleaning of the rental unit.
Initial Business Response /* (1000, 5, 2017/02/13) */
It has been over 3 years since I rented to Mr. [redacted]. The specific details of that move out are so old that if Mr. [redacted] had a problem with this case he should have approached us when he received his move out disposition.
Every tenant...
is invited to be present for the move out inspection.