The Alarm Guys, Inc.

Initial Business Response /* (1000, 5, 2015/12/16) */
The Alarm Guys have received her request for cancellation and acknowledged the cancellationThe contractors for the alarm sale and installation have been notified to return to the premises to uninstall the equipmentThe agreement between the
customer and The Alarm Guys will be cancelled with no penalty

The Alarm Guys split from Central Security Group and continue to monitor and service accounts retained by The Alarm GuysWhen the separation occurred Central Security Group reassigned all contracts retained by The Alarm Guys back to The Alarm GuysTherefore, the contract is still validIf the
customer would like to terminate the agreement they would need to pay off the remaining balance of the contractPlease see the attached form fill out with payment and return to us to close out the account
thanks,
-The Alarm Guys

The consumer still has months remaining on their contract, attached is a copy of the contract and the payoff amount required to terminate the agreement
thanks,
-The Alarm Guys

Complaint: ***I am rejecting this response because: Go ahead and close this complaint with the note that the customer is not satisfied. They have stopped taking the money out of my checking account and have refunded me twice the three months they owed me. I returned the second check which was for all months as I had already been refunded that money. I have talked to them and they have told me they have not received the second check back yet. Out of the three items on the complaint the only one the company has not done is contact me regarding the NEW contract they pressured us into signing. But I don't believe we will be hearing from him. I plan on contacting the actual company doing the monitoring to see what can be done. Thank you for your help.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/12/16) */
The Alarm Guys have received her request for cancellation and acknowledged the cancellation The contractors for the alarm sale and installation have been notified to return to the premises to uninstall the equipment The agreement between the
customer and The Alarm Guys will be cancelled with no penalty

Complaint: ***I am rejecting this response because: that was only part of the complaint the other part was that they have not stopped taking the monthly charge from the checking account and I won't know for sure if that really has been completed until sometime next week so I do not want this closed yet. the business never contacted me regarding this issue I had to call again to find out what was being done. they also have not contacted me regarding the cancellation request.Sincerely,*** ***

We will stop the billing and refund you two months of service at $ *** *** has not taken over the contract He viewed the contract on May 10th but did not sign it and hasn't paid for two months of the monitoring since you sold the house Technically the transfer of contract hasn't taken place because Steve has not completed the contract transfer and paid for the service, but being a good business we will refund your payments and you will not have to be responsible for the contract any longer

Resigning a new agreement with customer and upgrading them to cell service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will accept a check to be mailed to meI will only communicate through Revdex.comIf I don't receive my reimbursement and they are just agreeing to do this to get the complaint closed I will have to file another complaint.my mailing address is *** *** *** *** *** ***.Sincerely, *** ***

I am responding to the email you sent regarding *** ***. I was unable to access the complaint on line but I wanted to let you know we reviewed the account and we were in error. We had refunded the customer and if there is any additional money owed that was taken out prior to us
rectifying the account, we will reimburse the customer for that as well
Thank you

Initial Business Response /* (1000, 5, 2015/10/21) */
Customer was in collections due to non paymentattempts were made in February to bring the account current The customer's bank payments were not being processed on the bank's side with an error message generally meaning the payments were
on stop pay During the phone call with the customer we repeatedly tried to the explain this but she was not cooperating and said she would report us to the Revdex.com hung up on us also there were many attempts to get a resolution with her on the phone to no avail My collections department manager and I removed her from collections immediately after the phone call at 12:10p.m on 10/19/prior to her making the report and the agency responded at 12:36pm stating it was cancelled and closedHer service is no longer active and was not active at the time of the callSo contrary to the complaint we were absolutely listening and interested in a resolution - which we expedited and completed Thank you
Initial Consumer Rebuttal /* (3000, 7, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am unsure of the resolution and the statements in the response are I was NEVER contacted by Alarm Guys by phone or mail Please provide a copy of the invoices and recorded calls I was told were available
I couldn't have been past due in February since that was when my 1st bill was due (My account was open in December)
I never hung up on anyone I was treated unprofessionally from the time I initiated the conversation Not once did anyone confirm my bank account or routing number Instead I was accused of putting a "block" on my accountI spoke worth my bank who confirmed there's no block and an error occurs when information is entered incorrectly
My alarm remained active, I was never billed or contacted, so I never knew my bill was not being paid by direct debit per contact agreement
I can not afford to pay months in full due to their error so I need to know if collections will persist and how we will resolve this
Final Business Response /* (4000, 9, 2015/10/27) */
As stated in my previous response the account was taken out of collections on the day of the phone calls to our office The account would only be reinstated if the consumer wishes to continue service and develop a repayment plan In the event the consumer wishes not to reinstate the payment or or the service we are considering this matter closed and do not wish to pursue any further action with the consumer

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will accept a check to be mailed to meI will only communicate through Revdex.comIf I don't receive my reimbursement and they are just agreeing to do this to get the complaint closed I will have to file another complaint.my mailing address is *** *** *** *** *** ***.Sincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because: my service was cancelled through diana in salesPhone * ***
she worked with *** *** to start his service and end mineI have emails showing that this was done when speaking with the other *** *** in billing and accountingMy funds need to be returned to me. Sincerely,*** ***
Hi, The company "the alarm guys" has now charged my account again after months of no service and after this complaint was filedWe no longer live in the area and have moved to another state due to a relocationI spoke with my real estate agent and the new homeowners have indeed taken over the alarm system with the companyThank you, *** ***

*** *** has not signed the new contract and he is not paying the billTherefore he has not taken over the contract from youIf *** *** does not take over the contract we can setup a system at your new location or attempt to have someone else take it overPlease let us know how you would
like to proceed

Complaint: ***I am rejecting this response because: there is no other address but I do not want this closed because I have been told times that the payment was stopped but continue to be taken out of the checking accountAlong with the CSG/GuardianAlarm which is the company that alarm guys contracts withI also have not received a phone call or anything in writing regarding the contract being cancelled.Sincerely,*** ***

Complaint: ***I am rejecting this response because: that was only part of the complaint the other part was that they have not stopped taking the monthly charge from the checking account and I won't know for sure if that really has been completed until sometime next week so I do not want this closed yet.? the business never contacted me regarding this issue I had to call again to find out what was being done.? they also have not contacted me regarding the cancellation request.Sincerely,*** ***

They have not signed the agreement and are not paying the billWe have made attempts to reach out to them to move forward with transferring? the account but they are unresponsiveThe account transfer process has not been completed at this time

Do you have another Address besides *** *** *** **? Attached is a screen shot of the invoices we have for this address and there are no duplicatesPerhaps there is another alarm company billing you?