Customer brought his 1999 Dodge Ram 2500 4x4 in for us to check a leak on December 17th, 2015. The mileage was 202247. The customer had recently purchased this vehicle. We found that the front seal of the transmission and transfer case were leaking. Customer gave us the authorization to...
reseal his transmission and transfer case. The vehicle has been modified in all areas of the vehicle including "lifting the truck". Once we had the approval to reseal the transmission and transfer case, we drained the fluid in both. There was no fluid in the transfer case!! It was leaking that bad!! We called the customer back to let him know our findings. Because it had no fluid in it, there was damage to the transfer case. Customer was informed and authorized further repairs. On a side note, in order to start the truck, the headlights had to be turned on. It has to do with the alarm system. We completed our work and road tested the vehicle. While driving, it stalled on us. We were able to get it started again. Customer picked up his truck. He did bring it back on December 31st for a leak. We found that the extension housing and rear output seal on the transfer case was leaking. The manual linkage seal on the transmission was leaking. These leaks were all resealed. Customer picked up his vehicle. The second week of January customer had his girlfriend drop off truck because it was leaking. I told him that we wouldn't be able to check it for a few days due to our schedule. When we were able to get to his vehicle 4 days later, we could not get it started. We tried charging his both of his batteries. They would not hold a charge. One battery had an install date of 11/2012, the other install date of 12/2012. We called to inform him that his batteries needed to be replaced. We do mark our parts up. Customer said he could get his batteries from a friend that works at [redacted]. His friend sold him the batteries at his cost! I wonder if the store manager knows that their employees are selling parts to their friends at cost? His girlfriend brought the batteries and took the old ones as cores. We installed his batteries. We got the vehicle started and begun to bring it around to the bay and it stalled once again. We pushed it into the bay. We continued trying to start the truck. Something odd happened when we had the key in the on position but we were not cranking it, the vehicle started and then died! It was very odd! It never started again. We informed the customer, he said that he had trouble starting it and had a "way" of starting it in the past, very unconventional. We tried it but it didn't work. He girlfriend dropped by unannounced, which was fine, and tried to start it the truck. She also was unable to start the truck. We then checked the fuel pressure and found the pump was not working correctly. The customer was informed. He informed us that the pump needed to put out 150 gallons of gas per hour. Again, this truck has been modified in many different areas! The customer asked if he could provide a pump. We agreed. In the meantime, we fixed the rear output seal on the transfer case. We determined that the angle in which the driveline and mount are installed with the modification, it is putting stress on the seal and the back of the transfer case causing it to leak. This is probably why the transfer case was out of fluid in the first place. Customer was informed of our findings. Customer brought in the fuel pump. It was different from what was on the truck including an elaborate set up. We informed him we would have to look into how it needed to be installed and charge accordingly. Customer did not like that and decided he would have Trucks Unique install it. We took our fuel pressure tester off but did not reattached hose. We weren't going to work for free. Customer thought we should. When someone came to pick it up, we were told it was going to his friends shop, not Trucks Unique. In conclusion, we spent many, many hours on this vehicle and did not charge him for nearly all the time spent. This vehicle has several modifications on it. The customer had just purchased this truck in November and it appears that he bought someone else's problem. Maybe the customer is having buyer's remorse. He did mention to us on numerous occasions that he was just going to sell it. We allowed customer to bring some of his own parts. We will not make that mistake again.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
The customer called our shop and had us tow in their 1984 Olds Cutlass. They asked that we service the transmission and said there was no speed. Once the vehicle was at our shop, we checked the transmission fluid level and found it to be low and burnt. We drove it around the block and...
found that the transmission was not shifting, the brakes were bad and not picking up speed. We also found that the alternator was not hooked up and the linkage was held together with wires. We had to jump their new battery just to get the car started. We then put the car on the lift and found that the engine has several leaks and the transmission was leaking from the pan gasket and rear output seal. We dropped the transmission pan and found an excessive amount of metal and brass in the pan. The fluid smelled very bad. The clutches were burning due to the low fluid level. These findings definitely led to the transmission not shifting. We then called the customer, spoke to the wife told her what we had found. She asked us to call her husband and relay this information to him. He authorized us to rebuild the transmission. The customer was not charged for the tow bill. Once we got the transmission rebuilt and reinstalled in the vehicle we got it to shift through all the gears on the lift and we found that the brakes were even worse than we thought. We had to use the emergency brake to slow the tires to check the shift points. This was a true safety concern. We informed the customer of our concern by phone. We highly recommended repairs to the brake. They declined. We told the customer that we could not drive it on the street with the brakes in their unsafe condition so they would need to fix them before we could check the shift points and make any adjustments necessary. They said they would fix the brakes themselves. The husband picked up the car. We reminded him of the alternator issue and the brake issue. The next day the wife called and said it was not picking up speed and her husband almost got into an accident when he left our shop. We told them the brakes were a problem. She said "all you have to do it pump the brake pedal for it to pump up"! (This is an indication that there is something wrong with the brakes! You shouldn't have to pump the brake pedal to stop!!! Period! I told her to bring in the car and we would check it out. She said she didn't want to drive it in. I told her we could tow it in and she could reimburse us for the tow. I also wanted her to drive the vehicle because of the brake situation. Since she was obviously aware of the way they were working, she knew how to stop the vehicle safely. I did not want to put anyone in danger. She agreed. When the vehicle arrived at the shop, our technican went for a drive, cautiously, with the customer. The vehicle shifted into 2nd gear, which it wasn't doing prior to the rebuild, but would not go any higher. We concluded that the catalytic converter was also bad. Again, probably a good thing due to the condition of the brakes. You should never have to pump the brakes to make the car stop! The customer was told about the vehicle also needing a catalytic converter. It is obvious, that there has been a lack of maintenance to the undercarriage of the vehicle. The customer had a tow bill which she did not pay in full. She then towed the vehicle away. We never told her we couldn't replace the catalytic converter. Unfortunately, this vehicle has numerous issues. This car has had a lack of maintenance and now it is need of many repairs. The transmission was not shifting at all when we first drove it. Again, thankful for that because of the brake situation. The customer did not disclose to us that the brakes were bad and could have put us and others in harms way. In conclusion, the transmission was not shifting at all before we rebuilt the transmission. It is now shifting. The vehicle can not pick up speed due to the clogged catalytic converter. The customer has a warranty on the transmission at our shop, which we will continue to honor.
Customer brought his vehicle in with a check engine light on. The two codes that were present were P0017 and P0365. Customer stated that he had already replaced the cam and crank sensors but the light remained on. Our technician went through the diagnostic procedures and determined...
that the ECM was defective and needed to be replaced. According to the Alldata diagnostic instructions for code P0017, other codes present must be corrected first. This included the code P0365. Our technician went through the diagnostic procedures as outlined in the Alldata Circuit/System Testing and Inspection. We ordered the computer and asked the customer to drop off the vehicle to have the computer installed and reprogrammed. We told the customer that the technician that would be reprogramming the computer was on call and would come by sometime during the day according to his schedule. The customer elected to stay until it was done. Once the computer was installed and reprogrammed, it gave us a new code P0315. Because it was late in the day, we asked the customer to bring it back another day for further diagnosis. Customer stated that he would be out of town for work Tuesday and Wednesday and he could drop it off at the end of the work day on Monday. Customer dropped it off late Monday. Our technician immediately began checking customer's vehicle out Tuesday morning. He found that he needed to resynchronize the system. All of the codes were now clear. We drove it on and off Tuesday and Wednesday. The light never returned. Customer came to pick his vehicle up. The light had come back on. We cleared it once again. We instructed the customer to go by our electrical technician's shop if the light returned. It came on the next day. Customer went by electrical shop and the code present was P0017. Customer dropped vehicle off the following Monday evening before he left town on Tuesday for us to further diagnosis. We double checked all of the previous work, which checked out correctly. The code that continued to present with no other codes present was P0017. This code has to do with the timing and Camshaft Position Exhaust Actuator Replacement. The customer was informed of this and declined any further repairs. We followed the diagnostic procedures as outlined in Alldata. Unfortunately, more work is needed on customer's vehicle to get rid of all of the codes present.The technician that backed into his vehicle no longer works for our company. No damage was done of which we were thankful. Both customers were present and said it was ok. We were very apologetic for this incident.
Customer brought his 1999 Dodge Ram 2500 4x4 in for us to check a leak on December 17th, 2015. The mileage was 202247. The customer had recently purchased this vehicle. We found that the front seal of the transmission and transfer case were leaking. Customer gave us the authorization to...
reseal his transmission and transfer case. The vehicle has been modified in all areas of the vehicle including "lifting the truck". Once we had the approval to reseal the transmission and transfer case, we drained the fluid in both. There was no fluid in the transfer case!! It was leaking that bad!! We called the customer back to let him know our findings. Because it had no fluid in it, there was damage to the transfer case. Customer was informed and authorized further repairs. On a side note, in order to start the truck, the headlights had to be turned on. It has to do with the alarm system. We completed our work and road tested the vehicle. While driving, it stalled on us. We were able to get it started again. Customer picked up his truck. He did bring it back on December 31st for a leak. We found that the extension housing and rear output seal on the transfer case was leaking. The manual linkage seal on the transmission was leaking. These leaks were all resealed. Customer picked up his vehicle. The second week of January customer had his girlfriend drop off truck because it was leaking. I told him that we wouldn't be able to check it for a few days due to our schedule. When we were able to get to his vehicle 4 days later, we could not get it started. We tried charging his both of his batteries. They would not hold a charge. One battery had an install date of 11/2012, the other install date of 12/2012. We called to inform him that his batteries needed to be replaced. We do mark our parts up. Customer said he could get his batteries from a friend that works at [redacted]. His friend sold him the batteries at his cost! I wonder if the store manager knows that their employees are selling parts to their friends at cost? His girlfriend brought the batteries and took the old ones as cores. We installed his batteries. We got the vehicle started and begun to bring it around to the bay and it stalled once again. We pushed it into the bay. We continued trying to start the truck. Something odd happened when we had the key in the on position but we were not cranking it, the vehicle started and then died! It was very odd! It never started again. We informed the customer, he said that he had trouble starting it and had a "way" of starting it in the past, very unconventional. We tried it but it didn't work. He girlfriend dropped by unannounced, which was fine, and tried to start it the truck. She also was unable to start the truck. We then checked the fuel pressure and found the pump was not working correctly. The customer was informed. He informed us that the pump needed to put out 150 gallons of gas per hour. Again, this truck has been modified in many different areas! The customer asked if he could provide a pump. We agreed. In the meantime, we fixed the rear output seal on the transfer case. We determined that the angle in which the driveline and mount are installed with the modification, it is putting stress on the seal and the back of the transfer case causing it to leak. This is probably why the transfer case was out of fluid in the first place. Customer was informed of our findings. Customer brought in the fuel pump. It was different from what was on the truck including an elaborate set up. We informed him we would have to look into how it needed to be installed and charge accordingly. Customer did not like that and decided he would have Trucks Unique install it. We took our fuel pressure tester off but did not reattached hose. We weren't going to work for free. Customer thought we should. When someone came to pick it up, we were told it was going to his friends shop, not Trucks Unique. In conclusion, we spent many, many hours on this vehicle and did not charge him for nearly all the time spent. This vehicle has several modifications on it. The customer had just purchased this truck in November and it appears that he bought someone else's problem. Maybe the customer is having buyer's remorse. He did mention to us on numerous occasions that he was just going to sell it. We allowed customer to bring some of his own parts. We will not make that mistake again.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
The customer called our shop and had us tow in their 1984 Olds Cutlass. They asked that we service the transmission and said there was no speed. Once the vehicle was at our shop, we checked the transmission fluid level and found it to be low and burnt. We drove it around the block and...
found that the transmission was not shifting, the brakes were bad and not picking up speed. We also found that the alternator was not hooked up and the linkage was held together with wires. We had to jump their new battery just to get the car started. We then put the car on the lift and found that the engine has several leaks and the transmission was leaking from the pan gasket and rear output seal. We dropped the transmission pan and found an excessive amount of metal and brass in the pan. The fluid smelled very bad. The clutches were burning due to the low fluid level. These findings definitely led to the transmission not shifting. We then called the customer, spoke to the wife told her what we had found. She asked us to call her husband and relay this information to him. He authorized us to rebuild the transmission. The customer was not charged for the tow bill. Once we got the transmission rebuilt and reinstalled in the vehicle we got it to shift through all the gears on the lift and we found that the brakes were even worse than we thought. We had to use the emergency brake to slow the tires to check the shift points. This was a true safety concern. We informed the customer of our concern by phone. We highly recommended repairs to the brake. They declined. We told the customer that we could not drive it on the street with the brakes in their unsafe condition so they would need to fix them before we could check the shift points and make any adjustments necessary. They said they would fix the brakes themselves. The husband picked up the car. We reminded him of the alternator issue and the brake issue. The next day the wife called and said it was not picking up speed and her husband almost got into an accident when he left our shop. We told them the brakes were a problem. She said "all you have to do it pump the brake pedal for it to pump up"! (This is an indication that there is something wrong with the brakes! You shouldn't have to pump the brake pedal to stop!!! Period! I told her to bring in the car and we would check it out. She said she didn't want to drive it in. I told her we could tow it in and she could reimburse us for the tow. I also wanted her to drive the vehicle because of the brake situation. Since she was obviously aware of the way they were working, she knew how to stop the vehicle safely. I did not want to put anyone in danger. She agreed. When the vehicle arrived at the shop, our technican went for a drive, cautiously, with the customer. The vehicle shifted into 2nd gear, which it wasn't doing prior to the rebuild, but would not go any higher. We concluded that the catalytic converter was also bad. Again, probably a good thing due to the condition of the brakes. You should never have to pump the brakes to make the car stop! The customer was told about the vehicle also needing a catalytic converter. It is obvious, that there has been a lack of maintenance to the undercarriage of the vehicle. The customer had a tow bill which she did not pay in full. She then towed the vehicle away. We never told her we couldn't replace the catalytic converter. Unfortunately, this vehicle has numerous issues. This car has had a lack of maintenance and now it is need of many repairs. The transmission was not shifting at all when we first drove it. Again, thankful for that because of the brake situation. The customer did not disclose to us that the brakes were bad and could have put us and others in harms way. In conclusion, the transmission was not shifting at all before we rebuilt the transmission. It is now shifting. The vehicle can not pick up speed due to the clogged catalytic converter. The customer has a warranty on the transmission at our shop, which we will continue to honor.
Customer brought his vehicle in with a check engine light on. The two codes that were present were P0017 and P0365. Customer stated that he had already replaced the cam and crank sensors but the light remained on. Our technician went through the diagnostic procedures and determined...
that the ECM was defective and needed to be replaced. According to the Alldata diagnostic instructions for code P0017, other codes present must be corrected first. This included the code P0365. Our technician went through the diagnostic procedures as outlined in the Alldata Circuit/System Testing and Inspection. We ordered the computer and asked the customer to drop off the vehicle to have the computer installed and reprogrammed. We told the customer that the technician that would be reprogramming the computer was on call and would come by sometime during the day according to his schedule. The customer elected to stay until it was done. Once the computer was installed and reprogrammed, it gave us a new code P0315. Because it was late in the day, we asked the customer to bring it back another day for further diagnosis. Customer stated that he would be out of town for work Tuesday and Wednesday and he could drop it off at the end of the work day on Monday. Customer dropped it off late Monday. Our technician immediately began checking customer's vehicle out Tuesday morning. He found that he needed to resynchronize the system. All of the codes were now clear. We drove it on and off Tuesday and Wednesday. The light never returned. Customer came to pick his vehicle up. The light had come back on. We cleared it once again. We instructed the customer to go by our electrical technician's shop if the light returned. It came on the next day. Customer went by electrical shop and the code present was P0017. Customer dropped vehicle off the following Monday evening before he left town on Tuesday for us to further diagnosis. We double checked all of the previous work, which checked out correctly. The code that continued to present with no other codes present was P0017. This code has to do with the timing and Camshaft Position Exhaust Actuator Replacement. The customer was informed of this and declined any further repairs. We followed the diagnostic procedures as outlined in Alldata. Unfortunately, more work is needed on customer's vehicle to get rid of all of the codes present.The technician that backed into his vehicle no longer works for our company. No damage was done of which we were thankful. Both customers were present and said it was ok. We were very apologetic for this incident.