The Deal You Need Reviews (1)
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The Deal You Need Rating
Description: INTERNET SELLING SERVICES
Address: 5314 16th Avenue, Brooklyn, New York, United States, 11204
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Review: The seller "the deal you need" sold me a bad cell phoneThey break promises to sellers they sell items in their store[redacted] is allowing them to continue sell on [redacted]Desired Settlement: I want a complete refund on my credit card used for [redacted]
Business
Response:
On June [redacted] purchased a Huawei Ascend M860 for [redacted] from us [ The Deal You Need] via [redacted]. On July [redacted] contacted us stating that his phone was not functioning properly.As a courtesy to [redacted] we offered a replacement phone of a better model which was $15.00 dollars more, free of charge to him. Here is the tracking number for the replacement unit [redacted].
Our company return policy is; Item must be returned within 30 Days. If refund is preferred and device is found to be as advertised and in in perfect working order, we will issue a refund for the cost of the phone less a 20% restocking fee. Buyer is responsible for return shipping to seller. However we will cover the cost of shipping replacement back to buyer.
Thanks again for your consideration,
[redacted],
The Deal You Need
Consumer
Response:
The seller from [redacted] has just promised to send me out a different phone
they claim the phone was shipped yesterday, See copy of message below
I did recieved this morning 8:57 a.m. Est . I've talked to [redacted]
about this poor seller , so they are also taking care for me
I told them this seller shouldn't be allowed to sell on [redacted] also this
seller is using multiple different names to communicate with me it was
all recorded on [redacted].
Hi [redacted],