The Exchange at Oxford

Dear Revdex.com,The reason the $was not refunded is due to damages, cleaning, and unpaid electricity bills When they called we would not have had anyone tell them weeks as that is not the refund time frame for the state of Mississippi and each of our employees can see if they had a refund clearlyThe damage was to a mattress in which we had to replace due to a stain or tearsThe cleaning would not have meant carpet cleaning, but cleaning due to the rooms not being cleaned before the resident moved out The electricity was due regardless if the resident was physically in the unit All residents leases ran through July 31st of so electricity would have had to be paid to us up until thenThe final bill was mailed out after the unit walks on July 31st and August 1stto the residents address provided on their key return slip If you would like more information or have anymore questions you can contact me at 662- [redacted] Thank you, [redacted] ***

Dear Revdex.com,
The reason the $was not refunded is due to damages, cleaning, and unpaid electricity bills When they called we would not have had anyone tell them weeks as that is not the refund time frame for the state of Mississippi and each of our employees can see if they had
a refund clearlyThe damage was to a mattress in which we had to replace due to a stain or tearsThe cleaning would not have meant carpet cleaning, but cleaning due to the rooms not being cleaned before the resident moved out The electricity was due regardless if the resident was physically in the unit All residents leases ran through July 31st of so electricity would have had to be paid to us up until thenThe final bill was mailed out after the unit walks on July 31st and August 1stto the residents address provided on their key return slip If you would like more information or have anymore questions you can contact me at 662-***Thank you,
*** ** ***

In the lease contract signed by [redacted]'s daughter (for which [redacted] is a Guarantor), Paragraph 2. ROOMMATES specifically states "Landlord is not responsible or liable for any claims, or action of any nature whatsoever relating to, arising out of or connected with disputes between Resident and...

Roommates or between Roommates."  This same section of the lease also states "any persons occupying the premises as a guest for more than three (3) day period during any one (1) month period, in whole or part, during the term of this lease shall be deemed unauthorized, resulting in a breach of this lease."  Due to the fact that the issue of the boyfriend of the roommate and his pet had just been brought to our attention the week before, there are steps that we have to take as a business to legally evict an unauthorized resident.  This process would have taken an extended amount of time through the court system with a judge (and it can be difficult to win your case); so, we offered an alternate solution to her problem.  When [redacted]'s daughter originally reported the issues she was having in her apartment, she was offered another apartment to transfer to.  We chose an apartment located across the hall in hopes that it would give additional convenience to her in order to move her belongings.  [redacted] and her daughter believed that this apartment was still too close to the original roommate and her significant other.  After receiving all of this information from the Assistant Manager and speaking with myself (General Manger), [redacted] still chose to completely move her daughter out of the apartment community as a whole and into a new apartment knowing that she would be required to pay out the remainder of her lease contract. We were aware that [redacted] had called the police, but no police report was ever provided as documentation.  There were other apartments that her daughter could have been moved to in order to alleviate the situation, but [redacted] chose to take action and sign a lease elsewhere without providing us all information and giving us adequate time to help to solve her problem in turn electing to not take the solutions that we could offer them.  The Assistant Manager walked [redacted] and her daughter through the apartment after they elected to vacate the unit, and ensured them that they would not be charged for damage done to the property from the roommate's dog.  If we allow one person to be released from a lease for a personal issue, we would have to let every resident out of their lease any time the same situation arose due to fair housing laws and restrictions.  [redacted] has been made aware of all of this through speaking with the General Manager, Regional Manager, and a Senior Vice President of the company.  We have given adequate answers to all of her questions and explained why the decision has to stand.  [redacted] did notify us of her personal family issues that would cause her difficulty to pay out the remainder of the lease, and we are extremely sympathetic to this as a whole, but we can not release her from a legal binding document due to personal problems that do not affect the lease contract.  [redacted] has requested that we lessen the amount owed, but the amount for the remainder of the lease contract must stand in accordance to the lease contract.

Dear Revdex.com,The reason the $200.00 was not refunded is due to damages, cleaning, and unpaid electricity bills.  When they called we would not have had anyone tell them 2 weeks as that is not the refund time frame for the state of Mississippi and each of our employees can see if they had a refund...

clearly. The damage was to a mattress in which we had to replace due to a stain or tears. The cleaning would not have meant carpet cleaning, but cleaning due to the rooms not being cleaned before the resident moved out.  The electricity was due regardless if the resident was physically in the unit.  All residents leases ran through July 31st of 2013 so electricity would have had to be paid to us up until then. The final bill was mailed out after the unit walks on July 31st and August 1st. to the residents address provided on their key return slip.  If you would like more information or have anymore questions you can contact me at 662-[redacted]Thank you,[redacted]

In the lease contract signed by [redacted]'s daughter (for which [redacted] is a Guarantor), Paragraph 2. ROOMMATES specifically states "Landlord is not responsible or liable for any claims, or action of any nature whatsoever relating to, arising out of or...

connected with disputes between Resident and Roommates or between Roommates."  This same section of the lease also states "any persons occupying the premises as a guest for more than three (3) day period during any one (1) month period, in whole or part, during the term of this lease shall be deemed unauthorized, resulting in a breach of this lease."  Due to the fact that the issue of the boyfriend of the roommate and his pet had just been brought to our attention the week before, there are steps that we have to take as a business to legally evict an unauthorized resident.  This process would have taken an extended amount of time through the court system with a judge (and it can be difficult to win your case); so, we offered an alternate solution to her problem.  When [redacted]'s daughter originally reported the issues she was having in her apartment, she was offered another apartment to transfer to.  We chose an apartment located across the hall in hopes that it would give additional convenience to her in order to move her belongings.  [redacted] and her daughter believed that this apartment was still too close to the original roommate and her significant other.  After receiving all of this information from the Assistant Manager and speaking with myself (General Manger), [redacted] still chose to completely move her daughter out of the apartment community as a whole and into a new apartment knowing that she would be required to pay out the remainder of her lease contract. We were aware that [redacted] had called the police, but no police report was ever provided as documentation.  There were other apartments that her daughter could have been moved to in order to alleviate the situation, but [redacted] chose to take action and sign a lease elsewhere without providing us all information and giving us adequate time to help to solve her problem in turn electing to not take the solutions that we could offer them.  The Assistant Manager walked [redacted] and her daughter through the apartment after they elected to vacate the unit, and ensured them that they would not be charged for damage done to the property from the roommate's dog.  If we allow one person to be released from a lease for a personal issue, we would have to let every resident out of their lease any time the same situation arose due to fair housing laws and restrictions.  [redacted] has been made aware of all of this through speaking with the General Manager, Regional Manager, and a Senior Vice President of the company.  We have given adequate answers to all of her questions and explained why the decision has to stand.  [redacted] did notify us of her personal family issues that would cause her difficulty to pay out the remainder of the lease, and we are extremely sympathetic to this as a whole, but we can not release her from a legal binding document due to personal problems that do not affect the lease contract.  [redacted] has requested that we lessen the amount owed, but the amount for the remainder of the lease contract must stand in accordance to the lease contract.