The Furniture Warehouse

Hello,From the beginning the customer was informed we do not offer refunds and the customer agreed to a store credit. A few weeks later we received credit card dispute paperwork from the customers credit card co. We replied to them  agreeing  to the chargeback on our 3/5/15 response, however we did mention the customer still had not returned the  protection plan paperwork and care kit.  We made the customer aware it needed to be returned or we would need to deduct $199.00 + tax =$214.92 to the total.  The customer never returned either. Since the customer initiated the chargeback with the card company, we are no longer able to process a refund as the card company is responsible for reversing his funds back to into his account.Thank you.TFW Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have filled a complaint against this business institution on the 10th of Dec. 2015 regarding an item that was not in my possession but they refuse to give me my money back. I have agreed to their terms of paying the restocking fee of 20% but till this day, I have not received any refunds. They know where I live and they know my complete name but they are not giving me a refund of the $2,000 that I spend in which again I don't even have in my possession the merchandise.Desired Outcome: Issuance of a check as a form of a refund
Regards,
[redacted]

To whom this may concern,Our General manager Fred Gya has spoken personally to Mr. [redacted]  and explained we are waiting for his replacement to arrive so that we may exchange the furniture.  As soon as it arrives to our warehouse we will gladly exchange the merchandise in question.  We have done everything in our power to reassure Mr. [redacted] that we will take care of the issue as promptly as possible.  However in return Mr. [redacted] has been boycotting our store to the point that the police has been called to escort him from our premises.  Thank you.The Furniture Warehouse Management

To whom this may concern,I apologize for the delay in response... Mr. [redacted] was authorized an even exchange by our General Manager last month.  We will gladly pick up the old furniture and deliver  a new set.  We can not, however refund him for his purchase as we do not have a...

refund policy.  Mr. [redacted] can contact our customer service department at 619-628-1030 at his earliest convenience to schedule the service.have a great day!The Furniture Warehouse Management

To whom this may concern,Mr. [redacted] received all but one sofa on the scheduled delivery 7/8/15. The sofa we were planning on delivering to Mr. [redacted] had noticeable manufacture defects, therefore we decided to order him a new sofa to avoid delivering a less than perfect sofa.  We have...

been in contact with the customer to explain the situation and furthermore, assured him we would deliver the sofa as soon as we receive it from the manufacturer.  The customer has begun a chargeback claim and we agreed on refunding the retail cost for the sofa.  We verified this today with American express, We no longer owe the customer the sofa as he was refunded for it through the chargeback.  We would be willing to contact Mr. [redacted] once we receive the sofa in question so he can re-purchase and we would gladly deliver it to his home at no additional charge.  Thank You.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Complaint # [redacted]More then 2 months without home furniture merchandise 2 months continue phone call to merchant & follow upSuffering 2 months rude -customer serviceAll inconvenience and mental / social harassment  My Proposal : suffering all above  compensating with credit $350 Delivery same sofa in 2 weeks  with same total price : $699 Fix /Replace Dinning table within a week No delivery Fee Thank you,[redacted]    
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They did offer to replace it but have not replaced it at all nor have they contacted me. My calls to them have gone unanswered. It has been 16 days since they have told me that they would have replacement sent. As of yet no furniture.
Regards,
[redacted]

Hello,We are willing to provide Mr. [redacted] with a $150.00 store credit for the sofa in question and will also provide him with free delivery. Furthermore, we will gladly fix /replace the dinning table.  We believe we are truly going above and beyond to rectify this situation.  We hope Mr. [redacted] is happy with our final decision.  Thank you for your time.The Furniture Warehouse Management

To whom this may concern,We are sorry the customer is unhappy with the quality of her special order purchase.  The item was especially ordered for the customer and it is not an item we carry in store.  We, however would like to rectify the situation by sending the furniture back to the...

supplier so the item is fixed.  We unfortunately can not refund the customer per our agreement (signed by the customer at the time of purchase).  Mr. [redacted] (General Manager) called the customer today 3/5/16  to explain this situation, however was only able to leave a voice mail.  The customer can contact our customer service department to make arrangements for us to pick up and send for correction to the supplier at the customer's convenience. Customer service# 619-628-1030 - the customer must ask for [redacted] (she is aware of the situation and will be able to further assist the customer in a prompt manner).Thank you.The Furniture Warehouse Management

To whom this may concern,The customer purchased a third party protection plan for which she was given all the information.  The customer is responsible to read the information provided on the paperwork.We, however will help the customer out by repairing the furniture in...

question.  One of our customer service associates will be contacting the customer directly.Thanks.

Review: I had purchased a dining room table from the furniture warehouse store in April 2013, a few days later I had sat something hot on the table and it left a stain that won't go away. I called the Kearny mesa store number I was given to see if it was covered under my warranty which I paid 200 dollars for and I was told I had to wait a year since it was damage I had done. Skipping ahead to 2015 I had went to the FW store in Chulva Vista too purchase another item and I asked if my warranty was still good I was told yes and too call a number to put in a claim. Well I called and was told my table was no longer covered in the warranty because It was suppose to be reported 30 days after the incident. To my surprise I'm actually shocked to hear nothing can be done, if I was given the right information when I called in May 2013 I would have done so. I think its unprofessional to mislead your customers for that I will no longer buy anything from this store, nor will I recommend this store to my friends who move here and are in need of good furniture.Desired Settlement: I would like one of two things too happen, I would like to receive my 200 dollars back that I paid to have warranty on my items I spent 2,834.10 on or I would like for someone to come and fix my table without giving me a number too call in which I will have to pay out of pocket for. No point in having a warranty if you can't use it right?

Business

Response:

To whom this may concern,The customer purchased a third party protection plan for which she was given all the information. The customer is responsible to read the information provided on the paperwork.We, however will help the customer out by repairing the furniture in question. One of our customer service associates will be contacting the customer directly.Thanks.

Review: I bought a mattress from this store. Upon receiving the mattress it felt nothing like it did at the store. I called the store to inquire about returns or exchanges. I was told all sales are final unless the manager agreed to other arrangements. It does not say on my receipt all sales are final. It does state returns and exchanges are up to manager discretion. When asked to speak with the manager I was told he was out sick. When I called back the same day I was told he had gone home already. Each time I've called I've been put on hold and then hung up on or told he would call me back and never received a return phone call.Desired Settlement: I would like a refund of merchandise.

Business

Response:

To whom this may concern,

We have a customer service department which will be more than happy to assist the customer with her mattress complaint.

If the mattress has any manufacture defect, the customer service department will be able to rectify the issue promptly. The customer must call ###-###-#### M-F between 10am-5pm for assistance. Our company does not have a refund policy-sorry for the inconvenience.

Thank You.

The Furniture Warehouse Management

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

It was NEVER explained that returns are not accepted. No where in the receipt does it say 'all sales are final'. In fact it says that refunds and exchanges are determined by the seller. If you are not willing to accept returns or exchanges that should be made clear to your customers. In addition, as a paying customer, if I would like to speak to a manager I should not be passed around from employee to employee and lied to about the manager not being available, as I saw done to another customer while I was in the store. This has been the absolute worst customer service I have ever received.

Regards,

Business

Response:

To whom this may concern,

The invoice clearly states we do not offer refunds above the customer signatur . We would like to resolve the issue for the customer.

She must simply contact our customer service department at ###-###-####.

Thanks.

The Furniture Warehouse Management

Review: My husband and I purchase new furniture from this company including a special order 5 pc dining room set. We were told 4-6 weeks for delivery which meant Feb. 1st or 2nd at the latest. Well those dates have come and gone and I called them on 2/3, 5-6 different times (placed on hold forever, disconnected, etc.) and received no answer as to the status. I told them I wanted a call on the morning of 2/4. Well I had to call them at 11:30 and was rudely told that they have no control over delivery and started to quote what the invoice reads. I can't cancel they said because it's a special order even though the person I spoke to on 2/3 said OK when I said I would cancel. Obviously they could care less about delivery to the customer, they have their money so................ I would never do business with them again nor will I refer anyone to shop there. I SHOULD HAVE FOLLOWED MY GUT AND WENT SHOPPING SOMEWHERE ELSE!Desired Settlement: I want to cancel and get a credit.

Business

Response:

To whom this may concern,

The store manager [redacted] called the customer Feb 3, 2014, however her office was closed. He called again Feb 4, 2014 and spoke to the customer letting her know her Special order would arrive next Friday. The customer proceeded to ask what if I don't like it? [redacted] reiterated that special orders can not be canceled as stated on the customer invoice. The customer responded I better get it Friday then. We have followed up with this customer and have given the customer an ETA. As soon as the item arrives, we will deliver as agreed. Just as a note... when customers order an item from a catalog, they are made aware it is a special order and can't be canceled, since it is an item we do not carry at the store.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. First and foremost NO ONE FROM THE STORE EVER CALLED ME BACK, HE IS A LIAR. My "company" as he called is a city office and there is always some here until 5:30pm and also voice mail so why not leave a message??????? I called at least 4 times in one day (was put on hold forever, disconnected....) it was 2/3, the last call I made, I spoke with a man (he did not offer his name) and I required a call back the morning of 2/4. Around 11:15 - 11:30 I still had not heard from anyone so I had to call again, put on hold for several minutes and got the obnoxious "manager". We were told 4-6 weeks and now it is 8 weeks. I'm sorry, but I do believe that I have a right to request to see when they ordered it from the manufacturer, it should have been the week of 12/23. Can they post a copy of their order to the manufacturer to prove they in fact did order that week I want to see it? BY THE WAY, THEY HAVE ALREADY BILLED OUR CREDIT CARD AND WE DO NOT HAVE THE PRODUCT, HOW DARE THEY!! I will NEVER recommend this organization to anyone, ever.

Thank you,

Business

Response:

The manager did make contact with the customer as previously stated. As soon as the customer's special order arrives, we will deliver as agreed. We are not able to cancel the special order as it has been ordered and pending to arrive at our warehouse.

Thank you.

Review: I purchased furniture with The Furniture Warehouse on 12/27/2012, delivery was set for 12/29/2012, between 1-5pm. The delivery truck showed up at 11am. I was not home and they said I would have to reschedule for another day and would be charge a new delivery charge. I then informed the driver I would be cancelling my order. I called the store manager [redacted] and told him I was cancelling my order, he said O.K., he would take care of it. Finance was set up with [redacted] Bank. I am also filing a complaint against them. [redacted] paid The Furniture Warehouse my bill of $2165.21 in full. I filed a dispute with [redacted] and they said The Furniture Warehouse has a (no return policy). If anyone had read the policy, it states, no return or refund on (Special Orders only). My order was a standard warehouse order. I spoke with The Furniture Warehouse, account manager, [redacted], on 4/10/13 and she said Furniture Warehouse has already been paid and full and I can pick up my furniture anytime. I have been trying to get this matter settled for the past 4 months. I have NO intention of doing business with such a corrupt business and no longer reside in San Diego. I would appreciate your help in this unprofessional matter.Sincerely[redacted],DC[redacted].comDesired Settlement: I want The Furniture Warehouse to refund [redacted] the full amount of $2,165.21 for furniture that was never sold or delivered!!! I want [redacted], [redacted], Orlando, Fl. 32896-0061, to close my account that should have never been submitted.Thank you

Business

Response:

To whom this may concern,The customer made a purchase with us December 27, 2012. The customer signed a contract which states there is a no refund policy. We have kept the customer's furniture in our warehouse since December 2012. We have made numerous attempts to contact the customer for a delivery date, however the customer refuses to give us a delivery date. We understand if the customer changed her mind and no longer would like the furniture she originally purchased, therefeore we are willing to allow the customer to re-select for different furniture if that is something she would be interested in. There is absolutely no corruption happening here, I am not sure why the customer feels this way. We took care of the customer to the best of our ability (as we always do), even allowing a $200.00 off promotion along with and a 0% 12 months financing promotion (for which we requested a special permission for, since we only allow one promotion per purchase). We always do our best to make sure our customers have a pleasant and unique buying experience. Furthermore, we welcome the customer to come into any of our showrooms (of her choosing) if she chooses to re-select. We are willing to re-deliver at no additional cost to the customer.Thank you.

Review: We bought a black sofa and love seat from Furniture Warehouse in Chula Vista, CA back in August 3, 2009. We bought the 5 Year Protection Plan MFS (# [redacted]) for $199 and discovered that it did not cover bubbling on our black Klausner Crossover Sofa and Loveseat Black Biscast leather with 4 recliners. The bubbling started back in early 2012 and is getting worse everyday and we now cover the furniture with blankets. I just heard the news on [redacted] that this probelm is now nation wide with [redacted].Desired Settlement: I contacted The Furniture Warehouse and they could not do anything cause it was the manufacture's problem in which [redacted], store represented, stated that the furniture manufacture was out of business.We would love our couch to be fixed, replaced, or our money back. Total cost for the couches $1,099.00.

Business

Response:

To whom this may concern,

Mr. [redacted] made a purchase with us in 2009. He had a one year manufacture defect warranty which expired in August, 2010. He purchased an accident protection plan at the time of purchase which covers accidents not wear and tear or manufacture defects. Since the customer is having an issue that is not considered an accident the insurance purchased does not cover it. There is nothing we are able to do at this time. The customer has had his furniture for over four years now. The furniture is not warrantied by us for a lifetime.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[The 5 year protection plan according to the The Furniture Warehouse sales man [redacted] & [redacted] made me think that it was covered for everything including bubbling. I paid $199 for the protection thinking I was covered especially of a defect like bubbling or cracking within 5 years. Leather sofas should last 10-15 years or more if you take care of them. We took care of it and even used the cleaner that the sales guy recommended so the leather would stay looking good. It still did not prevent the horrible bubbling that has now consumed my leather couch and slowly consuming the love seat. I paid $1,299 for a leather love seat and sofa with protection to last a little over 2 years? This is not right! To fix bubbling, it will cost me $800-400 in TJ, Mexico and in San Diego about $1000. I felt decieved into thinking I was fully covered for my leather sofas. [redacted] news just yesterday morning reported [redacted] leather sofas are falling apart after 2 years and the 5 Year Protection Plan does not cover it because the fine print says it doesn't cover cracking or bubbling. The Furniture Warehouse has fallen to the same catagory of a business I can simply not trust. I can't afford to repair or buy but when I do get the money it will be from [redacted]. Please fix this leather couch problem which according to [redacted]...it's nation wide with complaints. If you have fixed the leather couch issues, great. I feel like I have fallen to the fine print scam.]

Regards,

Business

Response:

Hello,

Like mentioned in our previous response, we cover the first year manufacture defect warranty only. The customer says he has had the furniture for four years**we are no longer responsible for anything that happens to the furniture after the first year. In regards to the Protection plan purchased. the customer received a pamphlet with all the coverage information. If the insurance company is not allowing a claim we have no say. Again, we are unable to repair the customer's furniture due to the amount of time passed. This is our final decision.

Thank you.

Review: 6/27/2013 I purchased a captain bed from Furniture warehouse. To be delivery 6/28. The delivery was only partial, (mattress & support board). Missing was the bed frame, trundle, trundle twin mattress. When I contacted the salesperson he asked me to call their warehouse to speak with manager to find out why only partial. The warehouse manager explained the furniture was damaged and they should have called to inform partial delivery. They did not call or inform. My son (without my knowledge) accepted the delivery. The warehouse manager said the order would be completed on Tuesday 7/2. I accepted this. The Tuesday delivery was an item that was scratched and had touch up paint. I did not accept this delivery. Upon speaking to the main store manager, [redacted], wanting removal of the prior partial shipment and a full refund, she refused stating she had no authority to do so. Further she would not tell me who the owner of this company is I may have a chance of recourse directly. On 7/3 I call the warehouse and spoke with [redacted] (mgr). He said he could send me a new captain bed and to give him 30 minutes to check stock. I call back 1 hour later and he only had a cappicino color bed (mine is supposed to be white). I told him I wanted a refund. He said only [redacted] can give refunds. I also asked who the company owner and he refused to tell. I called [redacted] and explained what [redacted] said about her authority to offer refunds, that I was preparing to make consumer complaints. She excused herself and told me she would call back later. She never did.

Today I went to the Kearny Mesa location to speak with the manager there, [redacted]. He said because I had already complained to the main store manager, [redacted] in Chula Vista that he could not help. I drove to Chula Vista and spoke to [redacted] who was unwilling to offer a refund or put me in contact with the company owner.Desired Settlement: I have no faith in this company and consider them dishonest. A full refund as well as pick up of the partial order that was delivered to my home will be the best outcome.

Business

Response:

To whom this may concern,

We delivered the captain bed in question to Mr. [redacted] 7/2/13. The bed was returned by Mr. [redacted], therefore we are willing to re-deliver a different bed for the customer (at no cost). We have the bed set apart in the warehouse for the customer. we are simply awaiting a date and time from Mr. [redacted]. As previously mentioned by Management, a refund is not an option due to our store policy stated in the paperwork signed by Mr. [redacted] the day he purchased.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The Furniture Warehouse has not been honest in dealing with me as a customer. We were not informed they would only deliver a partial order. They admit they should have. When they attempted to deliver the balance of my order the furniture was scratched with touch up paint. [redacted] was untruthful when she said she was not authorized to make a refund when [redacted], the warehouse manager told me she is the only one who could give a refund. The print on the receipt "no refund" is quite small and the salesperson did not explain there are no refunds at the time of the sale. The Revdex.com has received 46 complaints with regard to The Furniture Warehouse. Given these circumstances together with their refusal to inform my who the company owner is I have no basis of trust and therefore want a full refund. If The Furniture Warehouse were reputable and respectful of customers they could certainly realize their shortcomings with this customer and agree to a refund. Still they just want to "keep the money" with no regard for their own reputation. Businesses however who treat their customers like that, in the long run will not thrive.

Regards,

Business

Response:

To whom this may concern,

Our company has a no-refund policy. No one is allowed to provide a refund to any customer. The furniture is available for delivery on the date the customer chooses.

Thank you.

Review: I had purchased a 6 pcs sectional priced at $1,888 with a warranty worth $199 with the store on Dec. 28, 2014. Total price for everything is $2,088.96. Upon delivery on Dec. 30, 2014, I inspected that the merchandise that was being delivered and the quality wasn't as I expected. I told the delivery person that I do not want the item in my house and I demanded a refund. I called the store [redacted] and spoke to [redacted], the store manager, and he told me that they do not accept returns and if they are, they charge 20% restocking fee. I refuse to pay the restocking fee due to the fact that the disputed merchandise wasn't even brought into my house and I paid for the delivery for $79.

I refused to deal with this company personally because I feel like I didn't have a right as a customer so I had contacted my credit card company to challenge the charges but they couldn't help me. Now I owe my credit card company two grand and I don't even have the item.

I am filling this complaint now as a last resort. Please help me change this injustice.Desired Settlement: I just want my money back. If they want me to pay the restocking fee, even though I think it was not right, I will do it.

Business

Response:

Hello,The customer began a chargeback process with his credit card company in March 2015 . We responded twice March 5, 2015 & March 9 2015 to agree to the chargeback minus the 20% restocking fee. The re-stocking fee of 20% was charged per our contract (signed by the customer). The store manager made the customer aware that this was the procedure of a cancellation.Thank you.The Furniture Warehouse

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have filled a complaint against this business institution on the 10th of Dec. 2015 regarding an item that was not in my possession but they refuse to give me my money back. I have agreed to their terms of paying the restocking fee of 20% but till this day, I have not received any refunds. They know where I live and they know my complete name but they are not giving me a refund of the $2,000 that I spend in which again I don't even have in my possession the merchandise.Desired Outcome: Issuance of a check as a form of a refund

Regards,

Business

Response:

Hello,From the beginning the customer was informed we do not offer refunds and the customer agreed to a store credit. A few weeks later we received credit card dispute paperwork from the customers credit card co. We replied to them agreeing to the chargeback on our 3/5/15 response, however we did mention the customer still had not returned the protection plan paperwork and care kit. We made the customer aware it needed to be returned or we would need to deduct $199.00 + tax =$214.92 to the total. The customer never returned either. Since the customer initiated the chargeback with the card company, we are no longer able to process a refund as the card company is responsible for reversing his funds back to into his account.Thank you.TFW Management

Review: I bought living room and dining room furniture from The Furniture Warehouse located in Escondido on Monday, 04/21/14. I waited for over an hour to finalize the transaction in order to receive my furniture Tuesday night. I got home from work to a note on my door stating "sorry we missed you" The time scheduled was at 6:15 p.m-6:30 p.m. I arrived at home at 6:20 p.m. I immediately called the store for an explanation. He said he would check with the driver and call me back. He never called me back, so I called him again after waiting for almost an hour. He said the driver is not coming back and that he would have to reschedule. I expressed concern since I had company flying in the next day. That is when he started lying to me. He previously had stated "The driver said he's not coming back because he was in Oceanside" After speaking with him again he said "I can't do anything because I can't get a hold of the driver" After a long frustrating conversation I agreed to reschedule the delivery. I rescheduled it for Weds at 7:00 p.m. After waiting until 7:45 I called the company AGAIN! The associate I spoke with told me he would call the driver, and call me back. I asked to speak with a manager, his name was Manny. I have never had a manager be so disrespectful and rude. The manager tried the typical "hustle" game on me and tell me I got a great deal and a discount on delivery. The delivery price is pre-printed on the invoices and I definitely did not get a discount. I explained that I am not dissatisfied with the price, but with the service. I have been pushed around for two days and lied to on top of it. I never received a courtesy call on Tuesday as promised. After waiting until 8:30 p.m. I called again and asked if they are going to show up or not. I was told that 8:30 p.m. was the latest delivery time. They said he has one more stop and he will be on the way again, for the 5th time I was made a false promise to. I said I am not able to wait for delivery any longer and it will have to be rescheduled. The manager refused to reschedule my delivery and tried to charge me an additional fee. He said if it was not delivered Wednesday, April 23rd that he would not deliver and issue a refund. I said I will take the refund and bring my money elsewhere. They stated that I would not receive a refund until Friday, and refused to send me any type of paperwork until Friday. This is poor business practice, and absolutely ridiculous. This problem could of been resolved with a little honesty and a simple phone call. I know there has to be other issues reported with this company and I hope they get shut down. Being threatened by a general manager is not proper business practice in any setting.Desired Settlement: This company needs to have repercussions for their actions.

Business

Response:

To whom this may concern,

We are sorry to hear [redacted] experience was less than satisfactory. we apologize if there was any confusion with the delivery process. To clear a couple of points up... Mrs. [redacted] made a purchase with Acceptance Now directly. Also, she did receive $30.00 off her delivery which has a set time frame of 3pm-9pm. When a delivery is scheduled, the drivers have until 9pm to deliver to the customer's home. The customer cancelled with Acceptance now therefore the customer will not be receiving the furniture at a later date due to that.

Thank you.

Review: On May 17, 2013 we went into the Furniture Warehouse in Escondido, CA because of an ad on the side of their building saying "No credit? No problem." I don't have the worst credit, but it's not the best either. We saw a sofa, love seat and TV console we liked. I filled out the application for credit (without my partner) and ended up with two credit lines. [redacted] financed the sofa & love seat, the console and the 5 year protection plan. We were told this line of credit offered one year of no interest with a six month grace period of no payment. The rest of the furniture was financed through [redacted] and we were told that the agreement was six months of no interest with a three month grace period. Oh, and in getting the [redacted] credit they said we needed to purchase something else because there was a minimum so we bought a shelf too.On May 30, 2013 I received a phone call from the credit department at [redacted] services asking me questions about my application because it had been scratched out and changed. I knew the salesman wrote something on the application after I turned it into him, but thought at the time he was just signing it. He scratched out and changed the figures on my application fraudulently making it look like I made more money than I was and paying less rent than I was.Meanwhile we received a bill from [redacted] that is due June 26 and after looking into it realized the ** bill is due July 3. Both companies are saying we agreed to the terms of the contract but we believe both contracts should be null and void due to the fraud.Desired Settlement: I'm not really even sure what settlement I'm entitled to. We've got the furniture, but can't follow the terms of the contract as they are. We were looking for just enough cushion for me to get my raise at work starting July 1 and then be able to pay off Tidewater first and then start working on **. We don't want to lose the furniture as it's all we've got now but feel as if we were taken advantage of by a greedy salesman who did change our application. Can someone call me at ###-###-####?

Business

Response:

To whom this may concern,

The customer filled out two applications for two different Finance companies fo which he was approved. Both Financings have 0% terms, however I believe the customer misunderstood 0% for no payments for a certain amount of months. There is no such promotion offerred by any of our finance companies (no payment financing options are not an option). I spoke to Mr. [redacted] June 19th an explained that. Mr. [redacted] signed both contracts which state that information. He also already has the furniture in his home. Mr. [redacted] purchased the furniture and we delivered it as scheduled. The service has been completed at this point. There is nothing else we can do for Mr. [redacted]. In regards to fraud claims, Mr. [redacted] filled out both applications, not the sales person.

thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have physical proof that the salesman DID change part of the application. He lowered my monthly rent, he changed the date of my employment by ten years and wrote that my salary was higher than it is. I believe that I would not have received the line of credit to begin with if the salesman had not committed fraud. The contract that I did not truly understand should be null and void.

Regards,

Business

Response:

To whom this may concern,

The customer himself filled out the credit application in seeking credit approval (himself). The customer was in no way forced to seek credit or much less make the purchase he made. There is nothing further to we can add. Thank you.