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I have had problems with this apartment complex literally since the day I moved in. It took them more than an hour to get my keys to me on move in day, which effectively wasted my time. When I finally got to the unit, it was not clean and many things were broken, such as the window. I made note of the things I immediately noticed, but since we were only given 24 hours to return the inspection sheet, I obviously missed some less noticeable issues. I returned my inspection sheet to the front office and informed them that while I'm sure their maintenance crew was busy, I would like my window to be fixed as soon as possible, and I was assured that they would send someone over within the next three days. A month later someone finally showed up to fix it, but he complained about not having the proper equipment to fix it at the moment so I asked him to leave. Then the overages started rolling in. Even though my roommate and I were almost never home, we received absurd overages every month. I believe these charges to be false because the first few times I brought them up with the account manager, she had no hesitation about removing them from the account. If we had actually gone over our allotted utility allowance, then they would have provided proof and asked us to pay as they did the one time we actually went over our allowance. I was the last one out of my roommate and myself to move out on December 27, 2019. Last Wednesday, February 19, 2020, nearly two months after we had both vacated the property, my roommate and I received our final statements demanding that we pay to have the carpet cleaned and that my mattress was sliced. They informed me that they had misplaced my move in inspection sheet, so I sent them a picture of my copy that proves I documented the stains on the carpet when I moved in, and they still tried to charge us because they didn't like my wording on the document. They have since taken off the charges for the carpet, but they are still saying I owe them for the mattress. I left the unit in better condition when I left than it was in when I moved in. Now they are sending me pictures of a mattress with a whiteboard stating my old unit number, and fail to understand that the mattress in the picture could be any one of their mattresses in any other unit. I believe this company to be predatory by trying to take advantage of people for money, especially in a town filled with college aged adults who may not know better.
I do apologize that *** had issues upon her move-in but unfortunately I arrived to the property in late October 2019 so I can’t really go into much detail in regards to those issues that she mentioned. If she did experience those issues, that is not the way that we like to conduct business here within the company and I sincerely apologize that her move-in experience was memorable for the wrong reasons.
We have made contact with the resident in addition to providing her pictures of the damage that was caused to the mattress. We will not be removing the charges because the resident did not notate any damages to the mattress prior to her moving into the unit. These prior damages would have been notated on her Move-In Inventory Condition Form. I understand that she stated that we were not able to locate her inventory condition form but I am unsure of how this could have been misplaced because we place the forms, once returned, directly within the residents file. We have no reason to just go in random units and send residents pictures of damages that are not specifically within their unit because that is an unethical practice. The only way for us to document damages from specific units is to write down the unit number next to the damages, cleaning items, etc. Simply put, there is no other way to notate damages. We have no interest in charging residents for things that are not found within their unit. Our practice is, if a residents damages something, they should be charged.
The practice of charging residents for damages done within their unit is similar for many other apartment complexes not just within the Statesboro area and not just within the Student Housing Community. Seeing as the mattress needs to be replaced which is of cost to us, it is only right that we charge the damage back to the resident who resided in that unit. If there was documentation that the mattress was damaged prior to her moving into the unit, there would be no issues in removing the charges because we obviously cannot charge someone for something that was in the unit before they moved in. The charge will not be removed and we would like to settle this matter before the account is sent to collections.
If you have any additional questions or concerns, please let me know.
Thanks and have a great day.
To whom it may concern,
I am writing in reference at an $80 move-out charge issued by The ***. This notification was received July 29th and requested payment for the following damages: $20 bedroom cleaning, $40 painting, and $20 common room cleaning. Upon evacuating on July 26th, I assured the apartment was cleaned, vacuumed, and free of damages of all sorts. I communicated this concern via email on August 8th and requested detailed proof of these damages. *** from the *** responded with two images of a stained carpet in an apartment that did not at any point belong to me. I then requested staff to re-verify these damages, unfortunately, they were unable to do so as cleaners/painters had already been to all units.