The McKinley Grand Hotel

In response to the above complaint, the hotel's position is that the guest was given ample notice of cancellation (one year) of their reservation due to inability to provide a room during the time period requestedThe hotel is sold out during this period (under contract for entire
hotel). There are no rooms availableAs a courtesy to the guest we did provide a list of comparable hotels available to them.*** ***General ManagerMcKinley Grand Hotel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We are not satisfied with the McKinley Grand Hotel's response This is the same response they provided to us before we contacted you As you know, we received a reservation confirmation from them which we already sent copies to you The McKinley Grand Hotel is not honoring our contract with them At a minimum, the hotel should find us hotel accommodations in the same area as the McKinley Grand hotel, with comparable accommodations or better, and for the same price as our confirmed reservation with them ($+ tax per night) Accommodations will need to be to our satisfaction and approval
Regards,
*** *** *** ***

The initial interaction with the guest regarding the issues was upon check out from the hotel. Upon check out the guest asked for a receipt from the front desk clerk, the guest was informed that his reservation was prepaid through [redacted] and that we were not able to provide a receipt for him. The...

guest then sent an email to the hotel via the hotels website requesting an itemized receipt from the hotel, explaining that other hotels have done this for him in the past. After reviewing the guests email and reservation I responded back to the guest explaining that per our policies and the agreement that we have with [redacted], we are unable to provide an itemized receipt for prepaid reservations. We were then contacted by [redacted] on behalf of the guest. Once we contacted [redacted] we explained the same information to them as we had previously to the guest. They informed us that they saw that his reservation was booked through them and that it was a prepaid and they would take care of it. The hotel had considered the matter resolved at this point until we received the letter from the Revdex.com. Upon receipt of said letter we contacted [redacted] to see if they were able to assist in this matter. They forwarded the request to [redacted] Hotel Help for resolution. At the time of this letter we have not heard back from [redacted] that the issue was resovled.