The Paragon

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Ms [redacted] ,I apologize for the issues you had with your orderI show that $was refunded back to your [redacted] account on 12/27/I have just requested a refund back to the same account for the remainder of the order $(Ref: [redacted] ).Please let me know if I can be of any additional assistance.Kim J***The Paragon Customer Dispute Resolution

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Mrs***,I apologize for the issues you had with our companyI do show that a refund was processed back to your credit card on January 5, Please let me know if I can be of any additional assistance.Thank you,Kim J***The Paragon Customer Dispute Resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** While planning a party with the bamboo spatulas as favors, and expecting Paragon to follow thru with the order, theonly acceptable solution is to find a way to forward these spatulas to me by Saturday 7/23, anything else is completelyunacceptable*** ***

Ms***,
I apologize for the issues you had with your order and our company, the error was completely on our partAll personalized items take additional time (usually 1-weeks) and we should have stated that on our website, and when you initially called to check on your delivery datesI did
see where you called and cancelled your orderI removed you from our mailing and email list, and you were not billed for any of your order, as we do not bill until we ship
Please let me know if I can be of any additional assistance
Kim J***
The Paragon Customer Dispute Resolution

Mrs*** * ***I apologize for the delay in shippingI have requested a refund of $be processed back to your credit cardI realize that the order did ship and arrived on December 30, Please keep that order and accept our apology for your issues.The reference number for
your refund is ***Thank you,Kim J***The Paragon Customer Dispute Resolution Dept

Date Sent: 1/16/11:48:AMMrs***,I apologize for the issues you had with our companyI do show Order *** was refunded back to your credit card on 12/23/for $That was what was charged to your card because a discount of $was given for the shipping charges on the
orderPlease let me know if I can be of any additional assistance.Thank you,Kim J***, The Paragon Customer Dispute Resolution

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Ms. [redacted],I apologize for the issues you had with your order. I show that $33.46 was refunded back to your [redacted] account on 12/27/16. I have just requested a refund back to the same account for the remainder of the order $15.18 (Ref: [redacted]).Please let me know if I can be of any additional...

assistance.Kim J[redacted]The Paragon Customer Dispute Resolution