Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Hello,Thank you for your email, we were checking the account of [redacted] She purchased our Months Trial Discount All location membership on 12/17/2015, the terms and obligation she agreed states that "Contract is in force for months minimum term from the Contract Start DateAfter the first months minimum term, this contract will automatically renew for a month to month basis for subsequent months, unless cancelled by either [redacted] , with e-mail notification of days in advance of the next auto-renewal, or by Pilates Room Studios."As it says our standard account termination policy is days written notice, [redacted] was able to give us a termination request on 2nd of August so that makes the cancellation effective from 2nd of SeptemberThe payments until 17th of July comes under the termination notice periodAs a corporate firm, we have to follow the rules which make us treat every client equally so we hope to resolve this soonLet us know if you have any questions.Thank You!***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Hello,Thank you for your email, we were checking the account of [redacted] She purchased our Months Trial Discount All location membership on 12/17/2015, the terms and obligation she agreed states that "Contract is in force for months minimum term from the Contract Start DateAfter the first months minimum term, this contract will automatically renew for a month to month basis for subsequent months, unless cancelled by either [redacted] , with e-mail notification of days in advance of the next auto-renewal, or by Pilates Room Studios."As it says our standard account termination policy is days written notice, [redacted] was able to give us a termination request on 2nd of August so that makes the cancellation effective from 2nd of SeptemberThe payments until 17th of July comes under the termination notice periodAs a corporate firm, we have to follow the rules which make us treat every client equally so we hope to resolve this soonLet us know if you have any questions.Thank You!***