The Rescue Firm

Review: I was contacted by Rescue Firm stating that they could help get our loan lowered with a loan modification. We submitted documents as requested. A little later someone else would contact us needing the same set of documents. A long period of time would pass with no contact and no return call when we left messages. These docs were never submitted to our mortgage holder causing havoc with our existing loan because Rescue Firm assured us that we did not have to make payments, that they would have our loan modified within 2 months. A year and half later, they are still asking for docs and leaving messages using different names. The last call we received was the same person but different names representing our mortgage company on one message and Rescue Firm on another. They required $1995.00 fee from us as with the other complaints and did absolutely nothing to help. We are in a desperate situation now with our mortgage holder. Do not use Rescue Firm. This company needs to be shut down.Desired Settlement: We would like our money back, we can ill afford this loss. And Rescue Firm be shut down so they can not hurt other innocent people. They are not a Rescue company!!!

Review: I was contacted back in late June 2013 by this company , they stated that they could help me save me from fore closer with a government program that would lower my rate to 3.875% fixed and lower my mortgage balance by approx. $30,000.00 lowering my payment by $334.00 a month , also to discontinue making my payments to my mortgage company because all past due payments were going to be included with the modification and that any payments that I make from this date till my new payment date would not help my situation and I would be better off paying any other past due bills and save my money to help better budget the new payments that would begin October 1 , 2013 , they sent me a Loan modification disclosure & agreement along with a contract stating that they would be providing legal services to me and to handle the process they also requested 3 checks totaling $2,195.00 because this program required a service cost of $3,985.00 of which federal grants would cover $1,790.00 of the fee and that I would have to pay the difference, and that since I wouldn't need to make the next 4 mortgage payments to send it to them and they will handle EVERYTHING . I sent them all the information 6/30/2013 along with the 3 checks , and waited. after approx. 2 weeks I was contacted by Rescue firm and was told that they didn't have my file and could I resend my info, I stated that they must have recieved it because the checks were with it and that 1 had been cashed , they said not to worry that they had the other 2 checks , so I sent the info to them ans waited, after about 30 days they contacted me to "update my file" and to send new pay stubs, bank statements, profit & loss statement so I did , then after another 30 days repeated this updated info list, then I hadn't heard from them for a while so I tried leaving messages by both phone and e-mail with No response , then I received a Fore closer notice from a attorney firm [redacted]. I believe that this company has taken my $$ and done nothing !!Desired Settlement: Do what was promised , get my loan modified or give me back my $2,195.00

Review: I hired this firm after they contacted my about refinancing my mobile home. I was in a bind since my hours were cut at work and there did not seem to be any banks that were willing to help me refinance my mobile home. I have a 6.2% fixed rate loan and my payments are $744 a month. They promised me a a new rate of 2.25% which would bring my payment to $510 a month. They told me I needed to pay $2,000 a head of time to be able to receive a government grant to help with the process. They did send me papers to be able to send to my bank but after that I did not really hear from them. My bank only contacted me, and when asked did the firm contact them they said no. I sent them an email about not hearing from them or getting much help from them and of course the same day they decided to call me to explain their case. I was unable to get the amount they promised because they told me it was a refinance and not a loan modification that would mess up my credit score. I am so disappointed in this company and I feel they took advantage of my situation and now I am out of $2,000 and I am still paying the $744 a month for my mortgage.Desired Settlement: I would like a refund. The company did not deliver or did they explain exactly what would happen in this situation.

Review: We were contacted by [redacted], legal department of this firm. Who had discussed the terms of the modification and then were later told we were qualified for a TARP which would cut my mortgage amount almost half and our monthly payments would be lowered. We had to send two post dated checks and well as other information. I had gone to Staples and fax $60.00 worth of personal documents to them back in December, 2013. We were told that as of March 1 this matter would be completed and our mortgage payment for March 1 would be 548.89. I spoke then with [redacted] several time who assured me in an e mail that this was not a scam and we only contact our client every tens days and [redacted] spoke with me on Feb 3 just be patient. He claimed they already spoke to my lender Bank United. I spoke with several people in Bank United who assured me that they never heard of this company and there was no present modification going on and I had been scammed get your money back. I have written several e mails and have made several phone calls to try and resolve this matter on my own and after speaking with a cousin about this last evening she suggested I contact you as well as the Attorney General Office in CA since Mr. [redacted] was posing as an attorney. We agreed to go along with this matter since I lost my job was force to file for social security and we were starting to go down hill. And now because of this matter I am really have major difficulties.I am lost at this point and need some direction. If there is any other information or documentation needed to go ahead with this matter please contact my finance, [redacted], 732-492-4233, whom I have been with for 21 years who has a full file of said documentation and power attorney for me.Desired Settlement: Since nothing was done and we have not heard from the company now in a month I would like my refund of $2,495.00 so that we can catch up our mortgage as well as other matters.

Review: It started on November, 2013 with Rescue Firm for Loan Modification on home. First information and was faxed to Rescue Firm and $1,995 payment was sent in November. About February 3, 2014, [redacted] (our [redacted]) called me and said they didn't receive all paper work on time. So I called Rescue Firm and told them what [redacted] said. Rescue Firm told me that sometimes this happens. Paper work can get lost and not put in on time. This process has to start all over again. So this time I got everything together again and mailed it to Rescue Firm (FedX) on February 10, 2014. A few weeks later [redacted] calls me and said they still have not receive any paperwork. I called Rescue Firm and told them what [redacted] said and Rescue Firm said they were lying. I then called [redacted] back to find out what was going on they still said they have not received it and we need to start the paperwork all over again. So this time, I sent information to Rescue Firm again on March 24, 2014 again. Again, [redacted] are saying they are not getting the information from Rescue Firm and again, Rescue Firm are saying that they are sending information to [redacted]. So once again, I send paperwork to Rescue Firm and [redacted] on 4/29/14 and called [redacted] to see if Rescue Firm sent anything to them but they haven't. I called Rescue Firm and they told me they faxed information to [redacted] and they should have everything they need. A few weeks goes by I made several calls to Rescue Firm they didn't answer. FedX calls and tell me they have 2 packages that Rescue Firm never picked up. Fedx sent them back to us. I called Rescue Firm and they told me that they received them. I said that was impossible because I have them here. Rescue Firm has been lying to us from the beginning. They took my money and didn't give me any of services that they said that they would. I am very upset about this whole thing. $1,995 is a lot of money to just give away. I do want a full refund from Rescue Firm.

Thanks,

[redacted]Desired Settlement: I want a full refund.

Review: THIS COMPANY RESCUE FIRM IS A SCAM ,THEY PROMISE TO HELP WITH LOAN MODIFICATION FOR MOTGAGES THAT ARE UNDER WATER,ONES I PAID THEM THE FEE OF 1,995.00 THEY STOPED CALLING ME.I RECEIVED PAPERS FROM THEM THAT I WAS APPROVED BUT IT WAS NOT TRUE MY MORTGAGE COMPANY CALLED ME I TALD ME THAT I WAS DENIED.I HAVE TRIED TO REACH THEM WITH NO RESULT THERE PHONE ARE STILL ON SO THEY ARE STILL IN BUISNESS.Desired Settlement: FULL REFUND OF 1,995.00$

Review: I contacted Rescue Firm about a loan modification in Nov 2013. this company made all kinds of promises and has delivered on none. they were paid 2395.00 and now will not return my many emails or phone calls. I have been in contact with my mortgage myself however it don't look like anything that rescue firm promise will happen. They have taken my money and did nothing for me.Desired Settlement: I would like a full refund of all the money that I paid to rescue firm.

Review: We payed $1995.00 for them to help us lower our principal on our house and they have done nothing but take our money and lie to us.Desired Settlement: We want our $1995.00 back since services were not rendered!!

Review: In the begining things seemed legit. I submitted all documentation that was requested, in a timely manner. I was told that I qualified for the TARP program. A contract was sent to me showing all details of loan modification. The contract also showed the estimated first payment date as well as the amount due me (borrower). I signed the contract and submitted a check for $1995.00 dated 2-17-14.I would leave message after message but, no return calls.I finally spoke with [redacted] and informed him that I never received any return calls from the numerouse voicemails that I left. Weeks later they left a voicemail requesting updated documentation. The requested documentation was submitted right away. 3-24-2014 I spoke with [redacted]. He gave me a different email address that I needed to send my documentation to as his email was having troubles. May 1 came ..... nothing.... noreturn calls. Disconnected TOLL numbers. Direct lines still active but, they seem to be hiding behind the Caller ID......By submitting the hardship letter, Rescue Firm was made aware of my financial situation.. This has put me in a major major dilemma/hardship. The front page of the contract has a SERVICE STIPULATION: The last line states. Even so, on occasion things do not work out as all intend, When that happenes, we promtly provide a refund. ...... Please promptly provide me a full refund of $1995.00.Desired Settlement: Please provide me a full refund of $1995.00 (promptly)